Switched to Rain from Lightspeed
Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with.
I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time.
Automatic "pushing" of items to our Reverb.com Account
Lightweight on system resources on our iMac's
Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal.
Register is Average and would prefer ability to see cost of products on screen.
In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input.
Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts.
Layaway Screen has some great features, but workflow is a bit convoluted.
Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.
Like Sew POS Review
Overall we are happy with Rain/Like Sew. It gives us an easy to manage Web front end for our store that behind the scenes in completely integrated with our Brick & Mortar operation. Improvements are still needed in many areas - the system is a work in progress regularly rolling our new and improved functionality.
We bought it for the seamless integration of Web and Brick & Mortar inventory management, sales and ease of use. It works very well for this purpose.
It is ultimately POS and Inventory Management software with little Accounting functionality. Daily exports to QuickBooks or other software are required, with additional entries in the accounting s/w to accommodate accounting best practices, Taxes on Receiving orders, billing and other financial tasks not accommodated in Like Sew. There are still some issues with Sales, Shipping and Taxes in Canada, and there is no ability to set up multiple price levels internally
Make the switch to Rain!
I also love being able to track repairs, replacing our previous hand written system. Priceless.
Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.
At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.
It was a rough year and a half trying to operate a business with that many mistakes from their side.
I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.
We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.
Noel Saucedo Co-owner
I have been a believer ever since i saw them at the Namm show.
The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.
The con is not a Rain problem it's not having the time on our side to complete at this moment.
This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.
Rain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.
An Outstanding POS System
I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.
I am able to input inventory into the system in a timely manner.
I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.
All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing out a month; this has made this so streamlined.
The program is quite intuitive thus making it relatively easy to use. I like the fact that it is cloud based so we can add another register as needed during very busy times. Also the integration between the website and the POS is great for product inventory. General ease of taking physical inventory.
There are a number of small glitches - ways to accomplish tasks that are not thought all the way through. I get a listing of UPCs from a vendor with my new order of earrings, many are duplicates that we have had. We upload the entire list, the system is not able to recognize duplicates and combine them just keeps adding the new number making physical inventory a nightmare. Customer name search is an "includes" function instead of a "starts with" so an Andy pulls up Sandy, Candy & every Anderson, i no particular order.
For the most part, it's pretty good. Hope they continue to develop better reporting capabilities. Some quirks along the way - some get fixed, some they can't explain.
I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.
Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.
I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At the end of a vending sale day, I know how we did with the push of a button.
end of day Reports and access to information about my inventory
lack of reports that can help with inventory report submissions to the state
Like-Sew websites have helped me build my online presence and streamline my business.
It was easy to use
It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative.
I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for.
Really awesome features with some minor bugs
Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.
This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.
There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.
The POS system that I was looking for.
I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions.
I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa.
So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades.
So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend.
Ease of use, and integration with our e-commerce site.
There are a few features that I'm waiting on that will tailor the system more for the music industry.
Tons of features packed into one POS system, great customer support.
Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.
There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.
The future of how small businesses survive
Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st.
Feature laden! and they are still developing more music store specific features! One customer data base, one inventory database. Integrated POS system, integrated Wed Store, integrated repairs system. Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating.
Outstandingly responsive customer service!
Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018. Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment.
User friendly POS/Website for a small business.
Rain POS has allowed me to present the entire inventory of my retail shop available online. When photos for my items are not available from vendors, I snap a few with my iphone and they are uploaded in seconds.
I am not a computer tech by any means, but have found making changes to my site an easy task. When in doubt I find one of the helpful webinars and by he end of the viewing I am comfortable tackling the next task.
Customer service has been prompt and thorough. I have not had to call often, but when I do the matter is resolved within minutes. This is a plus as I typically operate my shop alone.
Recently I realized that I was not utilizing the SEO portion of Rain to it's fullest potential. My google placement was lagging back on pages 4 to 7. I spent 3 hours watching a webinar provided by Rain and spent a few weeks plucking away at my site. I am happy to say that 60 days later I am appearing on the first page of searches I deem important. One again I was able to accomplish this utilizing tools provided by Rain, not by paying an outside SEO company for this service.
Overall I am extremely happy with Rain and have recommended it to several other business in my area.
Ease of use even for a person not formally trained in computer technology.
Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.
A small business solution that is a head of the curve
We searched for over 3 years for an new point of sale that would fit our needs and allow us to expand in the future. It was important to have a seamless integration of our brick and mortar location and our online store. Rain really shines above all the other options with more functionality at an affordable price. This has allowed us to grow our online presence tremendously to help keep up with the ever growing online sales market. The continued software updates and helpful customer support makes for a personal and dedicated feel to helping our business thrive. We have recommend it to several other businesses and they have been thrilled as well. Thanks Rain!
Online and Brick and Mortar integration, extensive customer tracking, easy to customize website, efficient product ordering/receiving system
Updates can be slow to release, lacks a little in the reporting functionality
Does what I need and more.
Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now.
The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.
Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.
Réponse de Rain Retail Software
Thank you for your feedback, this is very helpful for us. We appreciate you taking the time to let us know where we can improve so that we can continue to look into additional options.
I love Rain
Rain POS has helped me run my business in many ways. Reports are very easy to understand and useful for book keeping and planning. Most of all I love the help Rain offers. They have always been there for me and are so nice, especially when trying to set up my website. I am not a computer genius and don't have to be because I use Rain. In recent events we had to start selling products through our web site. Rain was able to teach me over the phone how to set all of it up, I couldn't be more grateful.
Most of the time the things that I felt could be improved have been through updates like phone numbers showing on receipts. It shows that they do listen when we ask for improvements.
Powerful, complete lifestyle upgrade for our business
Going from shopkeep (easy to use, not sophisticated enough for us as a music store) to RAIN was a challenge at first (uploading photos and product data, designing new site content, more product data entry, training staff in new roles) but, now that we are a few months in, we are seeing customers benefit from our work and we know we are going in the right direction.
RAIN is on the way to becoming the One Ring That Rules Them All of software that helps small retailers play on the same field as national chains.
Actual seamless pulling in of repair data to the transaction screen, one product data base for your stores and your website store, actual seamless pulling in of layaway payments and special orders to the transaction screen, easily see who is selling what and where.
Actual real effective help with re-order purchasing has helped us control spending in a very noticeable way. Time is saved because we only have to go through product order line items one time , then when it arrives, ONE click updates the cost for that instance and the count received.
Transfer tracking that takes almost no time to use.
still developing some features
Great user friendly POS
We had a nightmare with our old POS system and had to pretty much start all over with Rain. We are a local business but with tons of inventory. Over 5000 different piece of merchandise. So we were not looking forward to adding all those items again. But Rains interface makes it very easy, anyone can do it. The interface is laid out very simply and everything is right there without having to scroll through pages and pages to find an option you want.
Features like repairs and rentals are also a big plus.
Really the only negative thing I can say is the since it's cloud based you better have good internet or you will lose your register if you lose internet. But that's not Rains fault. Just make sure you have a reliable internet connection or a backup 4G method since you can run the POS from any phone or tablet.
We have had the software for a little less than a year and although we are still adding products from our previous software crash with another company, we are enjoying the new fresh look and feature packed software provided by Rain.
Tons of features and easy to use.
To print a receipt there are too many steps. Wish it was easier or less time consuming.
Pinewski's Ski & Board Shop
We have been with rain for several years now and have been very happy with the ease of use of our POS system. The professional handling of all our questions and needs, and their customer service, has been second to none. We are continually learning as Rain continues to improve the functionality of their program. We would rate Rain as a top notch program.
simple to use, but yet has the ability to fulfill all our POS needs.
the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.
The autopay rental feature has helped expedite our rental processing immensely! Integration with our online store and Reverb has been great.
Autopay function, Online (email) payment option, Online store & Reverb integration
We have had several glitches, but most of them have been worked out relatively quickly. The features that would be incredibly helpful in our shop and industry are:
-Maintenance Agreement tracking module
-Batch Invoicing module (to be able to input large inventories of instruments in one batch and print
-Instagram feed module for website
Top notch POS
Great experience... still fixing a few glitches and learning is on going. We are not big IT people, but the ease of this software and the team behind us works great!
Alot. The automated email blasts, the conference on hand, one on one meeting. I like the ease of running this software and the service and people behind the scenes. I like the look and help we receive on our website. When we have a glitch or problem, customer support is inside our website making the corrections. Great team to work with! Especially, Ty... stays on top of any ossues that come up.
Our training was not easy and our contact person was not really knowledgeable on many facets of the software or how it would work. Big learning curve for us.
Great POS platform - even for beginners! Not intimidating.
Inventory reporting, mainly. I just began using the Marketing module and so far, it seems like it will be a real winner and time saver for me!
I like the data capture feature and the real time aspect of the online merging with the B&M shop. Knowing that what my customer is seeing online is what is actually available is fabulous.
The sad lack of report query options, particularly in regards to my inventory. I can put notes in if I make an adjustment but can't ever see those notes again. That's a feature I've been asking for for years.