PrimeRx

4,1 (100)
Donnez votre avis !
Logiciel de gestion de pharmacie

Note globale

4,1 /5
(100)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,3/5
Support client
4,0/5

75%
des utilisateurs recommandent cette application
Classer par

100 avis

Vasant
Vasant
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It took me only a couple of weeks to learn the essentials!

Publié le 17/05/2018

Stress free billing. Most important

Stress free billing. Most important

Avantages

Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.

Inconvénients

Boxed error messages that come up sometimes which show flaws in programming
Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.

Réponse de Micro Merchant Systems

Dear PrimeRx User,

Thank you for your comments - we do appreciate the 5 star ratings and your continuous support.

Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically.

Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well.

Thank you,

Rizwan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PrimeRX 30+ years

Publié le 21/06/2024

It’s been great so far. I am really looking forward to primerx going web based instead of software...

It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance

Avantages

It’s easy to use . I’ve used best rx but I like the simplicity of primeRX

Inconvénients

It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives

Réponse de Micro Merchant Systems

Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options.

We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service.

Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution.

May I have your pharmacy's name and NABP#, I will have a customer service rep contact you.

Kelley
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Practice Manager RN

Publié le 03/10/2024

When the program is running great there really are no concerns. Every time an upgrade is down there...

When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed.

Avantages

The program itself has been fine as long as there are no issues.

Inconvénients

Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update.

It is very difficult to understand(language barrier) any staff we talk to when there are concerns.

Réponse de Micro Merchant Systems

Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager.

We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes.

If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues.

Michele Daniels
Marketing & Communications Mgr

EARL
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Sometimes ARGG!

Publié le 15/10/2024

Requires extra work on many topics. Processing is normally ok with exceptions

Requires extra work on many topics. Processing is normally ok with exceptions

Avantages

As good as any other system with some perks:
Product size correction
House account
Verification of patient rx groups

Inconvénients

Drug change on refill, royal pia. Drugs contracts change and many drugs are not available. Who's the Einstein that figured that out.
Inability to change co-pays per our price list (discounted electronic coupons)
Inability to charge on house accounts with out signing. we are in an assisted living facility. nurses need to pick up rxs and jams up our register line.
inabilty to charge credit cards from processing terminal for rxs that are mailed out
Need to add many drugs not in the system.
Email and texting function is too expensive.

Atara
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Westgate Pharmacy

Publié le 21/06/2024

Avantages

We enjoy the ease of use. It allows us to have a good workflow in a retail setting.

Inconvénients

The clinical drug database needs to be reassessed. Sometimes the drug interactions give completely inaccurate information. Also, many times Prime Rx links medications incorrectly ex. it does not associate a generic to other equivalent generics Also, sometimes the customer service representatives have trouble understanding what issue we are facing,

Réponse de Micro Merchant Systems

Thank you for sharing your review of PrimeRx! We're delighted to hear that you enjoy the ease of use and that it supports a good workflow in your retail setting.

We apologize for the issues you've experienced with the clinical drug database and customer service. Your feedback regarding inaccurate drug interactions and the incorrect linking of generics is crucial, and we are committed to reassessing and improving these features. Additionally, we will work on enhancing our customer service team's ability to understand and address your concerns more effectively.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding

Keishla
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Prime Rx Review

Publié le 03/10/2024

It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to...

It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us .

Avantages

I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory.

Inconvénients

There are too many glitches especially when there is an upgrade available.

Réponse de Micro Merchant Systems

Keishla,
Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members.

We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance.

Kindly reach out to us to see if we can address your concerning issues.

It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out!

Michele Daniels
mdaniels@primerx.io

Lin
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Experience about PrimeRx

Publié le 06/10/2024

Avantages

Easy to use and excellent customer service!

Inconvénients

Price transparency, some advance customer service is not available during weekends

Réponse de Micro Merchant Systems

Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible.

Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours.

Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience!

Priti
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent service

Publié le 20/10/2024

Very pleasant and knowledgeable. Enthusiastic staff .

Very pleasant and knowledgeable. Enthusiastic staff .

Avantages

Service is excellent and very prompt . Very knowledgeable staff and always willing to help .

Inconvénients

Price is little higher than other softwares .

Réponse de Micro Merchant Systems

Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a positive experience with our service and that our knowledgeable team has been helpful and enthusiastic. We pride ourselves on delivering excellent customer support.

We understand that pricing is an important consideration, and we continually strive to provide the best value for the quality of service we offer. Your feedback is invaluable, and we appreciate your insights.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
The PrimeRx Team

Mohammed
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Pharmacy software

Publié le 13/10/2024

Excellently easy lot of good features to use

Excellently easy lot of good features to use

Avantages

Simple software and easy to use and navigate

Inconvénients

It’s nothing . Very user friendly software

Réponse de Micro Merchant Systems

Thank you so much for your wonderful review! We’re delighted to hear that you find our pharmacy software simple, user-friendly, and easy to navigate. It’s great to know that you appreciate the many features we offer.

Your feedback truly motivates us to keep improving and providing the best experience possible. If you have any questions or need assistance, please feel free to reach out. We’re here to help at support@primerx.io.

Best regards,
The PrimeRx Team

Hardik
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Vista Pharmacy

Publié le 09/10/2024

Good with overall Service and function. I will recommend to everyone to use prime rx

Good with overall Service and function. I will recommend to everyone to use prime rx

Avantages

Very efficient to use and quick response to fix the issue

Inconvénients

Finding the right person to fix the issue

Réponse de Micro Merchant Systems

Hardik<
Thank you for your feedback! We're glad to hear that you're finding PrimeRx efficient and that our team is quick to resolve issues. We understand that finding the right person to assist can sometimes be challenging, and we're continuously working to streamline that process for a smoother experience.

We appreciate your recommendation and are committed to providing the best service possible! If you need any additional assistance, feel free to reach out to us at support@PrimeRx.com.

rick
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

pharmacist

Publié le 21/06/2024

Avantages

easy to use and update is done remotely. technical help is always avaliable.
software is very reliable.

Inconvénients

add on can be expensive and drug interaction feature is not fully fuctional. and drug names will be changed or cut short after updates which will cause confusion and errors

Réponse de Micro Merchant Systems

Thank you for sharing your review of PrimeRx! We’re pleased to hear that you find our software easy to use and appreciate the remote updates and reliable technical support.

We apologize for the issues you've experienced with the add-ons and the drug interaction feature. We understand how frustrating it can be when drug names change or get cut short after updates, leading to confusion and errors. Your feedback is invaluable to us, and we are committed to addressing these concerns to improve our service.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding.

Venus
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Simplicity and User Friendly

Publié le 03/10/2024

We enjoyed using PrimeRx as it met our needs.

We enjoyed using PrimeRx as it met our needs.

Avantages

Simplicity of platform. User friendly. Helpful staff.

Inconvénients

Not scalable for larger operations. Does not integrate well with online platforms.

Réponse de Micro Merchant Systems

Venus,
Thank you for your review! We're happy to hear that you appreciate the simplicity of our platform and find it user-friendly, and we're glad our staff has been helpful.

We understand the need for scalability and better integration with online platforms, and we appreciate your feedback as it helps us improve.

Here is a listing of our PrimeRx integrations:
https://www.primerx.io/integrations/

We're glad that PrimeRx has met your needs, and if there's anything else we can do for you, please don't hesitate to reach out!

Michele Daniels
Marketing and Communications Manager

Mayur
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Overall good Pharmacy software , Highly recommended!!!

Publié le 11/10/2024

Overall good Pharmacy software , Highly recommended!!!

Overall good Pharmacy software , Highly recommended!!!

Avantages

easy to use and customize and easy to follow up tag

Inconvénients

become slow as the day goes (mostly after 4 pm)

Réponse de Micro Merchant Systems

Hi Mayur,
Thank you for your wonderful review and recommendation! We’re glad to hear that you find our pharmacy software easy to use and customize, as well as effective for following up with tags.

We appreciate your feedback about the software slowing down later in the day. We’re continually working to optimize performance, and your insights are invaluable as we make improvements.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at support@primerx.io!

Best regards,
The PrimeRx Team

Snehal
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Pharmacist

Publié le 22/10/2024

It’s great, anyone can learn so fast plus it has all useful tools

It’s great, anyone can learn so fast plus it has all useful tools

Avantages

Easy to navigate, simple, quick and very effective

Inconvénients

So many unnecessary duplicate tabs, sometime it slows down but overall runs smoothly

Réponse de Micro Merchant Systems

Dear Snehal,
Thank you for your feedback! We're thrilled to hear that you find the system easy to navigate, quick, and effective, with useful tools that make learning fast for users. Your note about the duplicate tabs and occasional slowdown is valuable to us. We're always looking for ways to streamline and enhance the user experience, and feedback like yours helps us improve. If you have any specific suggestions on how we can further optimize, feel free to share! We're committed to making sure PrimeRx continues to deliver the best for our users.

Best Regards,
The PrimeRx Team

shreena
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Updated primerx

Publié le 23/06/2024

Easy to learn new stuff updated version it better than before

Easy to learn new stuff updated version it better than before

Avantages

Easy going it’s really useful and easy to use software

Inconvénients

Nothing really I like everything about primerx

Réponse de Micro Merchant Systems

Thank you for sharing your positive experience with PrimeRx!

Pros:
We're delighted to hear that you find PrimeRx useful and easy to use. Making our software intuitive and user-friendly is a key focus for us, so your feedback is greatly appreciated.

Cons:
It's wonderful to know that you haven't encountered any issues and that you're enjoying everything about PrimeRx. Your satisfaction is our top priority.

Comments (Benefits):
We're pleased that you find learning new features easy and that you appreciate the improvements in our updated version. We continuously strive to enhance our software based on user feedback.

Thank you once again for your kind words. If you ever have any suggestions or need assistance, please don't hesitate to reach out.

Kyryl
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PrimeRx Review

Publié le 24/06/2024

Avantages

Great straightforward program with many customizable features to meet any user's approach. I prefer this program ahead of any other as it continues to innovate and expand their product service line.

Inconvénients

There are no cons to the system, but mainly minor feature requested that have been submitted to be implemented at a later date.

Réponse de Micro Merchant Systems

Thank you for taking the time to leave such a thoughtful review of PrimeRx!

Pros:
We’re thrilled to hear that you find our program straightforward and appreciate the customizable features we offer. Your preference for PrimeRx and recognition of our ongoing innovation and expansion efforts truly motivate us to keep improving.

Cons:
We're glad to know that you haven't encountered any major issues with the system. We value your feedback on minor feature requests and are committed to continuously enhancing our product. Rest assured, we are working on implementing those features in future updates.

Thank you once again for your kind words and valuable input. If you have any more suggestions or need assistance, please don't hesitate to reach out.

Alliso
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great system

Publié le 03/10/2024

Excellent. Always trying to improve product and open to suggestions

Excellent. Always trying to improve product and open to suggestions

Avantages

Ease of use, helpdesk has fast turn around time. Computer tech that comes to store is the best

Inconvénients

At times a help desk representative is hard to understand

Réponse de Micro Merchant Systems

Allison,
Thank you so much for your kind words! We're thrilled to hear that you find our system easy to use and that our helpdesk team is meeting your expectations with a fast turnaround time. We'll also make sure to pass along your compliments to our technician – they take great pride in providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out!

Markeing Manager

pranavkumar
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

pharmacy tech

Publié le 03/07/2024

best software i can use easy to learn great teamwork

best software i can use easy to learn great teamwork

Avantages

great software THAT YOU CAN USE VERY EASILY

Inconvénients

sometimes get slow but you can get backup easy

Réponse de Micro Merchant Systems

Hi Pranavkumar,
Thank you for taking the time to review our software! We're thrilled to hear that you find it easy to use and learn, and that it promotes great teamwork.

We appreciate your feedback on the performance issues you've encountered. Our team is continually working on optimizing the software to ensure smooth and efficient operation. Rest assured, we're dedicated to providing a reliable and effective solution, and the easy backup option is there to ensure your data is always safe.

Thanks again for your support and insights!

Dipak
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 0.0 /10

Pharmacist

Publié le 11/10/2024

Avantages

Nothing. Not a flawless system. Too many screens

Inconvénients

Help desk. Not fully trained help desk.

Jenny
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PrimeRX Review

Publié le 13/10/2020

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and...

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Avantages

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well.

Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions.

The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Inconvénients

There's nothing I don't like about this software

Alternatives envisagées 

Winpharm et Opus

Pourquoi choisir PrimeRx 

More User friendly and more efficient

Réponse de Micro Merchant Systems

Dear Jenny,
Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

APARNA
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Highs and lows

Publié le 12/08/2019

Avantages

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Inconvénients

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Réponse de Micro Merchant Systems

Dear Aparna,
Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you.

Also please use our support resources by sending your queries to support@micromerchantsystems.com.
For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you.
For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner.

Sincerely yours,
Marketing Manager

Nicole
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Softwar is improving

Publié le 13/02/2020

Lots of bumps in the road. And a big learning curve. This last update has improved many things...

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Avantages

Pharmacist Verification of prescriptions.
Ability to order from 2 wholesale companies within the software.
Be able to search by drug name within patient profile.

Inconvénients

Inability to search by Rx number.
Inability to put a hard expiration stop date on insurances.
Customer service isn't always helpful and usually short or snooty with me when I call in.

Réponse de Micro Merchant Systems

Thank you for the 4 star review!

Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat.

Chat: www.micromerchantsystems.com
Kindly call 516-408-3999
Email: Support@micromerchantsystems.com
If you need one-on-one training email us at
Support@micromerchantsystems.com

Jamie
Jamie
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

slow update

Publié le 17/09/2020

Good

Good

Avantages

I like the fact I can work on 2 patients the same time

Inconvénients

when we id a problem ... it takes months to fix it

Réponse de Micro Merchant Systems

Dear Sir,
Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at mdaniels@micromerchantsystems.com

Meyer
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Skrillex-Promises

Publié le 10/07/2020

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and...

False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$

Avantages

Lots of options and capabilities. However...

Inconvénients

Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises

Réponse de Micro Merchant Systems

Sir,
Your review is duly noted. We make all our efforts to service our clients with the best of products and services.
Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly.
We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner.
Hopefully after which you will change your opinion about our products and service.

Jahid
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

It is pretty easy to use, their support is really good.

Publié le 18/05/2018

Avantages

Overall ease of use, I feel that they have enough features and functionality built in to run our business. Their support is amazing, the are available 24/7.

Inconvénients

Drug prices needs to be entered manually into the software. Also extra charge for customer sign log is kind of unfair.

Réponse de Micro Merchant Systems

Dear PrimeRx user,

Do appreciate your comments.
We are not sure what do you mean by Drug prices needed to be entered manually in the software?

This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this.

Please email us at support@micromerchantsystems.com if you encounter any issues.

We really appreciate your support.

Thank you,