BOSSDesk

4,7 (126)
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BOSS Solutions, un leader dans le domaine des logiciels d'assistance

Note globale

4,7 /5
(126)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,8/5

98%
des utilisateurs recommandent cette application
Classer par

126 avis

Ryan
Ryan
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

No programming knowledge No problem

Publié le 17/06/2020

My overall experience has been really good. I've always gotten the support I need when I've needed...

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Avantages

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Inconvénients

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

Alternatives envisagées 

ServiceNow

Pourquoi choisir BOSSDesk 

Was going to expire, was an onsite appliance to manage, very hard to configure and maintain.

Pourquoi passer à BOSSDesk

Cost and ease of deployment.
Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Great Product

Publié le 10/05/2024

Avantages

The Ease of use and the responsiveness of the support team.

Inconvénients

I really don't have anything bad to say about the software.

Will
Note globale
  • Secteur d'activité : Relations gouvernementales
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

BOSSDESK II

Publié le 09/05/2024

Avantages

A lot of the features have change from the older version. Makes it more user friendly.

Inconvénients

Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult.

Syed
Note globale
  • Secteur d'activité : Sécurité publique
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

BOSS Review

Publié le 19/11/2024

Avantages

Easy to use features. Easy to create tickets and select options needed.

Inconvénients

There is scope to improve report section. Should have option to quickly add your customized reports.

Gary
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome product and support team for automating and streamlining your service desk.

Publié le 26/06/2020

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to...

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Avantages

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Inconvénients

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Joedy
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BossDesk

Publié le 15/11/2022

We use BossDesk for our helpdesk solution as well as Asset Management as well as Self help point...

We use BossDesk for our helpdesk solution as well as Asset Management as well as Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

Avantages

The ease of use is extraordinary. Asset management is definitely a breeze once everything is setup. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device.

Inconvénients

There really is not anything I can think of I would point out as being a negative

Garrison
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software!

Publié le 10/05/2024

Wonderful! Great product, amazing staff. We have had nothing but good experiences.

Wonderful! Great product, amazing staff. We have had nothing but good experiences.

Avantages

The speed and fluidity. That was a big thing for us moving from our last system - it was slow and clunky when trying to manage the smallest bits of information. BossDesk performance has never dropped or slowed throughout our integration process.

Inconvénients

Not much, but sometimes, it does feel a little lightweight. However, every week, more and more features are being added, so I do not think that that will be an issue three years from now.

Jess
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BOSSDesk Review

Publié le 09/05/2024

Avantages

I like the customization options and flexibility the product gives. There are almost infinite ways to set it up and utilize the features. I like that customer comments go into the design and the workflows which enable customers to automate a lot of functions.

Inconvénients

Easily accessible video tutorials or webinars would be helpful for beginner admins for setting up catalogs and workflows.

Andrew
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great product for the price

Publié le 19/11/2024

Overall experience with the product and support team has been great.

Overall experience with the product and support team has been great.

Avantages

Easy and very customizable ticketing management options.

Inconvénients

It doesn't have direct integrations with a lot of windows management tools like ninja RMM.

Chris
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Product!

Publié le 10/05/2024

Avantages

BOSSDesk is very user friendly. From an administrative aspect it is very easy to user and configure for multiple differing roles and functions within an organization.

Inconvénients

Initially reporting was not as robust but they have steadily worked to improve this within the product and are offering other alternatives for reporting and dashboard creation.

Jordan
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

BossDesk Ticketing system

Publié le 29/11/2023

Avantages

I like it's simple to use interface, it does not have clunky features that are difficult to use and makes the use easy for those putting in tickets.

Inconvénients

Some features are missing, but not much of a con because they open a ticket with development to create it.

Travis
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Help desk support

Publié le 19/01/2024

Avantages

Easy to use ticket management system for Help Desk.

Inconvénients

Some of the ticket features like adding time are not in the close function.

Michael
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software and outstanding customer support

Publié le 03/03/2023

The support team made our initial implementation a breeze. They're amazingly fast to get back to us...

The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.

Avantages

It's very easy to use and we can customize it to meed our daily needs

Inconvénients

Documentation could be a little better but they're working on it. They've also been releasing some helpful videos.

Randy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

BOSSDesk is an intuitive and reliable Help Desk Ticketing tool.

Publié le 17/11/2021

Avantages

Some of the most impactful features are the Incident Management tools and Email Settings.

Inconvénients

My team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.

John
John
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Customer Service

Publié le 31/12/2018

Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized...

Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

Avantages

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Inconvénients

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

Aaron
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BOSSDesk

Publié le 15/11/2022

BOSS is a fantastic company that cares about their customers. The are fast to respond and...

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests. One of the easiest relationships we have with a vendor.

Avantages

The Company behind it. We have had this product for over 15 years. Any time we have a product need or suggestion we only have to reach out and they listen to our requests. Within a short period of time we find our request available in the product

Inconvénients

None so far, I have nothing to report in this field, but it is mandatory :/

Kurt
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Help Desk software we've ever used

Publié le 17/06/2020

Overall experience has been very good. We've been able to customize and implement custom ticketing...

Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.

Avantages

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

Inconvénients

Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.

Yadira
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great ticketimg system and easy freindly!!

Publié le 08/01/2020

We are upgrading our system to v4.0 web based an is awesome, I like it because is more easy...

We are upgrading our system to v4.0 web based an is awesome, I like it because is more easy friendly and better to manage. I had less trouble implementing some settings and creating the service catalogs. I think that this is great ticketing system. I never have issues with support, they always help me, especially [SENSITIVE CONTENT HIDDEN], he is very knowledgeable and vey kind. Kudos for [SENSITIVE CONTENT HIDDEN]!

Avantages

That now they have the web based version, which we are in the process of upgrading. Also, the service catalogs, routing rules, reports, and the way to mage all the settings, is way easier than before.

Inconvénients

I didn't like the reporting system. I had to contact support, if I wouldn't be able to create my SQL queries.

Adam
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Solution for your business!

Publié le 17/12/2019

Avantages

Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Inconvénients

Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

Alternatives envisagées 

ManageEngine Mobile Device Manager Plus
Andrea
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Software

Publié le 31/03/2021

Avantages

I like how easy this software is to use. Not only for the administrators, but the end users as well.

Inconvénients

I am currently satisfied with how the software is working, it has met our needs allowing the IT department to provide services to the other departments.

Junior
Note globale
  • Secteur d'activité : Relations gouvernementales
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Products Capabilities

Publié le 16/05/2019

Make it easy for users to report their issues and no excuses from Helpdesk Support team because...

Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

Avantages

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Inconvénients

Not keeping customer update up coming features.

Phil
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Decent Ticketing and Asset management system

Publié le 17/06/2020

Avantages

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Inconvénients

I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available.

Ahsan
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best ITSM Platform for the pricing

Publié le 15/11/2022

Avantages

Ease of use, reporting, tickets routing, and escalation

Inconvénients

None of the features are irrelevant to me

Jeff
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BOSS Support Central

Publié le 14/03/2017

We began evaluating service desk solutions early in 2015. We reviewed options that were both...

We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Avantages

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Inconvénients

We had to create a few reports on our own, but that will be true with any system.

Kathy
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great!!!

Publié le 08/03/2018

Inventory Management

Inventory Management

Avantages

The software is customer and user friendly and love the fact that custom fields can be added.
I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Inconvénients

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.