Raklet

4,7 (78)
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Plateforme de gestion communautaire tout-en-un

Note globale

4,7 /5
(78)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,5/5
Support client
4,7/5

91%
des utilisateurs recommandent cette application
Classer par

78 avis

Margo
Margo
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great customer service

Publié le 24/01/2022

Avantages

We had many very specific needs, and the Raklet team was super responsive to assist us in meeting those. Our organization is entirely volunteer-run, and we needed things to be pretty simple. We also needed our members to have a lot of control over what information gets posted publicly and what is available only to site administrators.

Inconvénients

It would be nice if there was a little bit more of a way to explain the various built-in member fields to our members, so they know what information is sought.

Réponse de Raklet

Hi Margo,

Thank you so much for the wonderful review you left for us. In Raklet, it's one of our top priorities to make our platform as customizable as possible for our customers for the best experience. We'll be adding your suggestion to increase the visible details about custom fields for members as well!

Best,
Raklet Team

william
Note globale
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Nearly automated membership experience

Publié le 22/08/2023

This has been great. We tried several different community software packages, this has been the...

This has been great. We tried several different community software packages, this has been the winner!

Avantages

Easy to use, great value for money. Intuitive operations so new staff can jump right in

Inconvénients

I would like to see more templates for community and presenting information.

Terry
Note globale
  • Secteur d'activité : Organisme social ou civique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Bad experience with this company

Publié le 12/02/2021

This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of...

This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues.
Things would randomly go wrong - and no recourse was offered, much less apologies offered.

Avantages

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Inconvénients

Not consistent. The updates seem to "break" processes that had been working fine.

Réponse de Raklet

I'm founder of Raklet and I want you to know more about what happened here.

We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market.

Our product is modern and easy to use.
We offer free email/chat support and respond in less than 24 hours (usually within minutes).

We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted).

They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled.

We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are...

Lindsey
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

my experience

Publié le 21/10/2023

I had a great experience with Raklet ..was a nice environment.

I had a great experience with Raklet ..was a nice environment.

Avantages

the customer service was great, friendly staff

Inconvénients

I dont have anything in particular, was a great experience

Mayo
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

An awesome platform with the Customer service to go along with it.

Publié le 27/09/2023

Raklet is a great company with a great platform and even better customer support. This is what...

Raklet is a great company with a great platform and even better customer support. This is what reflects my 5 stars everywhere!

Avantages

As much as I love the platform, It's the support that will ultimately make the difference with even the best of ssoftwares. It's not when everything is perfect that this matters. It's when things go wrong that the rubber meets the road for me. I want to give a special thanks to Gercek & Levent from the team at Ranklet for ensuring that my challenges were resolved. Those guys really deliver when I need them and are a valuable asset to Ranklet.

Inconvénients

As with any software their is always room for improvement. Although they do have zappier integrated for automations it would be awesome if they added pabbly for those of us that don't use zappier. But this is minor.

Jesse
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Raklet Changes Things

Publié le 22/08/2023

Thus far, it has proven to be a worthwhile investment that I am excited to continue along with...

Thus far, it has proven to be a worthwhile investment that I am excited to continue along with going into the future.

Avantages

Raclette has provided me and my colleagues, along with our customers, with new possibilities and horizons for leveraging our contacts and networks and further and so our goal of bringing high quality education content.

Inconvénients

At first it can feel a little bit overwhelming, but with some time and some practice it starts to make a lot more sense and expands the boundaries of what's possible.

Fatih
Fatih
Note globale
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

As we were about to spend thousands to develop membership software, we discovered Raklet and...

Publié le 25/03/2018

Avantages

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Inconvénients

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Réponse de Raklet

Hi Fatih,

It's of top priority for us that our platform is as affordable as it is functional and easy-to-use, so we are very happy to hear that you agree with us on this. We also hope that the whole customization process worked out well for you and you are content with the new features!

Best,
Raklet Team

Utilisateur vérifié
Note globale
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

is the ideal platform for associations and clubs, if they want quality assurance in the cloud

Publié le 18/03/2018

speed and security guarantee when using it in the cloud, accessibility, low cost, easy use,...

speed and security guarantee when using it in the cloud, accessibility, low cost, easy use, cost-effective usability

Avantages

The speed of response by managing your goals through the cloud makes this product one of the best in its kind

Inconvénients

perhaps his only flaw is the little use of colors, although it can be said that this gives him sobriety

Réponse de Raklet

Thanks so much for your feedback. We'll give you more options to make it even more colorful :)

Please don't forget to checkout our product roadmap and add your feature requests and we'll build them for you https://trello.com/b/hMCiJMAy/raklet-roadmap

Gregory
Gregory
Note globale
  • Secteur d'activité : Études de marché
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Errors on Samsung Galaxy platform

Publié le 03/09/2021

Disappointing from the first few minutes of use.

Disappointing from the first few minutes of use.

Avantages

It has a clean design. I like the use of white space.

Inconvénients

When searching for an organization, if you put a space between words, the search will say "not found" because the app has concatenated the name string. Also, the Become a Member page doesn't allow the user to back out, you either have to complete the form or close the app.

Réponse de Raklet

Hey Gregory,

Thank you so much for your feedback. Right now, we are not facing any issues with what you listed in your review. You can easily navigate back and forth on the application form. Your happiness is our priority, and we would love to keep in touch and work with you on growing your community.

Bill
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Use for small club

Publié le 20/12/2018

Trying so meet client needs and expectations to be able to pay by CC, Cheque or cash when it is...

Trying so meet client needs and expectations to be able to pay by CC, Cheque or cash when it is convenient for them without too much backend bureaucracy ...ie we all volunteers and want to minimise workload.

Avantages

Its logical process flows and ability to capture payments at events,

Inconvénients

Still need to maintain separate website...an integrated system would be nice.

Réponse de Raklet

Thanks so much for the feedback Bill!

We're currently working on our mobile apps and website builder. For now, we build websites and apps for our clients per request. It will be all automated pretty soon. We'll keep you posted.

Elisabetta
Note globale
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Evviva Raklet!

Publié le 03/08/2016

I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical...

I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members.

Avantages

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Inconvénients

At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!

Réponse de Raklet

Hi Elisabetta,

Thank you so much for taking the time to leave such a thorough feedback, we really appreciate it! It's of utmost importance for us that our customers find us easy to reach and pleasant to communicate with. We do our best to be open for any suggestions being sent our way too.

We now have an export feature where you can get a detailed list of all of your members with any information stated in their profiles. You can also find the guide on this in our help center. It's a delight to be of service.

Best,
Raklet Team

Elisabetta
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I am satisfied

Publié le 14/07/2019

We are using Raklet from its birth and we have to recognise that it has helped very much our...

We are using Raklet from its birth and we have to recognise that it has helped very much our administration and communication so that our Association could be helped to increase

Avantages

- The possibility of managing the administration, organisation and communication of a big Association of thousands members
- the possibility of solving problems quickly through chat or Skype call
- the possibility of organising crowdfunding
- the kindness of the staff

Inconvénients

- some graphic limitation
- as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Réponse de Raklet

Hi Elisabetta,

Thank you so very much for your feedback. Hearing these beautiful words means so much to us, especially from one of our first customers!

That is true, you can't send a Newsletter to people who aren't your members. But you can always add those people as contacts (they don't necessarily need to be subscribed to any membership plan) and send them Newsletters that way.

Best,
Raklet Team

Gunes
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Raklet-Review

Publié le 06/09/2022

Avantages

It's a one-stop shop for our alumni, easy to use, and brings our community together. As the admin side, we use it on a daily basis and it makes our job way easier.

Inconvénients

From time to time, we may experience problems on the admin side and need improvement.

Gilles
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good membership software

Publié le 27/06/2019

I really liked the support responsiveness. They are on the ball, listen to your comments and try to...

I really liked the support responsiveness. They are on the ball, listen to your comments and try to integrate if the comment can bring value to their product.

Avantages

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

Inconvénients

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Réponse de Raklet

Thanks Gilles! We're glad that you're happy with Raklet. We release new features every week so we'll make sure to address complex forms as well. Until then, this can be easily built with custom css/js we provide on the admin panel.

Jimena
Note globale
  • Secteur d'activité : Musique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Useful software for any kind of Society or Company

Publié le 25/11/2019

Completely recommendable!

Completely recommendable!

Avantages

Raklet has been a really helpful tool in the Administration of our society since the moment we started using it. Very easy to use and it really had made our life easier. Support team is working so good as well.

Inconvénients

It would be useful for promotion to be able to send Newstletter also to contacts out of the Society members

Réponse de Raklet

Hi Jimena,

Thank you for your kind comments. Our priority is to make sure that our customers find our system easy to navigate and don't get lost among details. We'll make sure to add your suggestion to our roadmap and will let you know once it is live.

Best,
Raklet Team

Larry
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

HOA use of Raklet

Publié le 20/08/2022

Overall experience was very good.

Overall experience was very good.

Avantages

Easy to install and use of features. The layout of documents is easy to understand by the user.

Inconvénients

Could be easier to open up documents. The sign on and approval process by the administrator could be streamlined.

Can
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

user-friendly, easy to use

Publié le 10/08/2016

very simple and useful application which help us to manage communication between the members of our...

very simple and useful application which help us to manage communication between the members of our association, also which let us to keep updated our member database.

Avantages

one of the best thing about raklet is that they keep updating their application continuously.

Réponse de Raklet

Thanks so much Can! We love working with you as well!

David
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 24/04/2020

Avantages

The system is very easy to use and even for people link myself who's not a technical person is able to easily use it as everything is self explanatory and easily accessible. The Customer service is wonderful and at hand to support you through whatever your concerns are. Great Product and highly recommended!

Inconvénients

Wish it could be embedded in my website rather than members going off the site the Raklet site and then back.

Réponse de Raklet

That's for your review David. We're happy to hear that you like our platform and highly recommend it to others.

We offer custom domain support with our Premium plans so that you can keep your members on your domain at all times.

We're also considering offering embed widgets and we'll definitely let you know once it's released.

joseph
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

review of raklet

Publié le 16/08/2020

really enjoying the experience of using this software especially because of the social media...

really enjoying the experience of using this software especially because of the social media management and the events management sections

Avantages

-includes social media management
-also has alumni management
-has an event management which makes life easier for my department

Inconvénients

it does not have a pc or mac support making it difficult or rather impossible to use when the internet is not available

Réponse de Raklet

Hi Joseph,

Thank you for your review! We are happy to hear that you enjoyed our platform so far with all its features. Raklet works on your browsers on Macs and PCs. We plan to launch our desktop applications soon.

We are constantly working to improve our platform so your feedback is highly appreciated.

Best,
Raklet Team

Dinesh
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best Memebership Software

Publié le 03/07/2019

Avantages

it ease of use , it is based on the cloud

Inconvénients

i love all the features of raklet , it has no cons

Réponse de Raklet

Hi Dinesh,

Thank you for the kind words, we really appreciate it!

Best,
Raklet Team

Neslihan
Note globale
  • Secteur d'activité : Enseignement primaire et secondaire
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The most sophisticated way to communicate with alumni

Publié le 01/08/2016

Avantages

I love this alumni management system. It is very easy to use. It gives the opportunity to communicate with alumni in a more sophisticated way by creating categories in database.

Inconvénients

We'd like to store all of our accounting in the software but Raklet focuses more on revenue generation and growing community.

Réponse de Raklet

Hi Neslihan,

We really appreciate your kind review. It's great that you found our platform easy to use and do categorization in. We'll make sure to add storing accounting data in the platform to our roadmap. Any compliment we hear from you makes us embrace our job even more enthusiastically and every feedback you provide us with helps us surpass our limits!

Best,
Raklet Team

Rafael
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Raklet, is "the" solution for Membership Management

Publié le 16/09/2016

Raklet has it all, all the features, functions is easy to begin with. After evaluated 10+...

Raklet has it all, all the features, functions is easy to begin with. After evaluated 10+ solutions, including the open source ones, no one fills up our necessity.

Avantages

-Easy for administer, you do not need to be a IT guru.
-Importing members is strait forward, easy and effective.
-Their economic model for pricing, lets you begin, consolidate your non profit org, and the pay later if you growth.
-Ready to use auto member management.

Inconvénients

N/A so far.

Réponse de Raklet

Thanks so much for your great feedback Rafael. We're always here to help!

Murat
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This is what we were looking for our organisation for gathering people!

Publié le 31/08/2016

As a non-profit organisation we were trying to gather people on online system but the applications...

As a non-profit organisation we were trying to gather people on online system but the applications which we tried before always missing about the functionality like collecting money, arranging an organisation on web etc.
With the raklet you can arrange everything on one software. Membership, dues, mass message etc.

Avantages

Raklet is a SaaS and you can rule it where ever you want.
Besides its for free.

Inconvénients

Its still on the way and needs more developing. And they should consider about the feedbacks. They do though.

Réponse de Raklet

Thanks so much for your honest feedback. We're always working hard to make Raklet world's leading online community management and payments platform. We always add our users' feature requests to our roadmap but sometimes it takes awhile. Please let us know through chat on our platform as we love hearing feedback from our customers. Thanks!

Cem
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

More time for the projects

Publié le 23/05/2016

Before Raklet, the management of our database was taking all our time and energy that we had to...

Before Raklet, the management of our database was taking all our time and energy that we had to delay many projects due to the lack of human resource.

But Raklet, as a well designed nonprofit software has solved this problem via giving the opportunity to manage all the processes in the same online platform.

Now, we can invest our time to develop our projects. Thank you!

Réponse de Raklet

Thanks Cem! It's a pleasure for us to support amazing organizations like yours.

Erdal
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Great application for generating revenue for the association!

Publié le 22/02/2016

We've started using this software for our alumni association and we've increased our revenues...

We've started using this software for our alumni association and we've increased our revenues significantly. We can send an email to our members with an embedded payment link which they can click and pay easily without login. We love the social network aspect as well. Our members can now message to each other privately on this platform. Definitely recommended.

Réponse de Raklet

Thank you!