--- description: Smith.ai : qu'en pensent les utilisateurs ? Lisez les avis sur Smith.ai, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smith.ai - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Smith.ai](/software/119823/smith-ai-live-website-chat) # Smith.ai Canonical: https://www.getapp.fr/software/119823/smith-ai-live-website-chat Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/119823/smith-ai-live-website-chat?page=2) > Smith.ai Live Chat avec chatbot optimisé par IA (intelligence artificielle) est un moyen rapide et convivial de capter et de convertir les leads du site web 24 h/24, 7 j/7. > > Conclusion : 29 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 29 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Smith.ai - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 95,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, Mexique, États-Unis ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Automatisation des processus et flux de travail - Autoresponders - Autorisations basées sur les rôles - Bot pré-configuré - CRM - Campagnes multiples - Champs personnalisables - Chat et messagerie ## Intégrations (68 au total) - 800.com - 8am LawPay - AccuLynx - Actionstep - Acuity Scheduling - Agile CRM - Airtable - AppointmentCore - Appointy - Apptoto - Calendly - CallRail - Capsule - Clio - Confido Legal ... et 53 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de génération de leads](https://www.getapp.fr/directory/1047/lead-generation/software) - [Logiciels de gestion des leads](https://www.getapp.fr/directory/339/lead-management/software) - [Logiciels de predictive lead scoring](https://www.getapp.fr/directory/678/predictive-lead-scoring/software) - [Logiciels de prospection](https://www.getapp.fr/directory/1001/lead-capture/software) ## Logiciels similaires 1. 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[EngageBay CRM](https://www.getapp.fr/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "Great support and easy setup" — 5.0/5 > **Kyle** | *11 mai 2020* | Services juridiques | Taux de recommandation : 9.0/10 > > **Avantages**: Setup was incredibly easy and the support to help do so was top notch. > > **Inconvénients**: There's no way to have local staff ran the chat box, only remote receptionists and bots. ----- ### "I prefer a consistent person to answer the phone" — 4.0/5 > **Juanita** | *25 avril 2022* | Services juridiques | Taux de recommandation : 6.0/10 > > **Avantages**: I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received. > > **Inconvénients**: I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect. > > I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office. ----- ### "Avoid Smith.Ai" — 1.0/5 > **Chad** | *2 octobre 2023* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: I cant think of any positive experience. We used them as a last resort because the service was so terrible. > > **Inconvénients**: Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date. ----- ### "Outstanding Option for CX Help" — 5.0/5 > **RJ** | *17 février 2021* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights \& weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. > > **Inconvénients**: It took some time to set up the Q\&A portion initially, but it was well worth it. > > The team has been helpful, responsive, and has helped with everything along the way. ----- ### "Smith Ai for Law Firm" — 5.0/5 > **Ramon** | *11 février 2023* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: Being able to use phone reps to accurately receive message on our behalf. > > **Inconvénients**: Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. > > Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/119823/smith-ai-live-website-chat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/119823/smith-ai-live-website-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées