Avis clients sur HubSpot Service Hub

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

4.3/5 (3 avis)
Julia T.
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HubSpot Service Hub

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/07/2019
Provenance de l'avis : Capterra

The service hub allows you to focus on areas that require your expertise, while allowing you to use HubSpot to organize your marketing goals and strategies. They make it so much easier to meet client expectations and stay on top of marketing trends.

Avantages

HubSpot is a user-friendly application that is easy to navigate and with a platform intuitive for users. The service hub makes it a simpler process to connect with clients and follow up ticket tracking. There are three parts to the hub: client feedback, tickets for a help desk experience, and knowledge base to provide resources for clients.

Inconvénients

It's available only through the upgrade to service professional and not currently available through our Enterprise subscription.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
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Hubspot Service Hub allows us to easily track tickets and customer profiles.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/01/2019
Provenance de l'avis : Capterra

Avantages

Creating tickets in Hubspot is super easy! You can create them right from an email or chat that has come in. You can add in different boards and deadlines for each ticket. Customer support made it easy to setup and understand. Any emails, chats, phone calls, tickets, etc. are all accessible when you are on a customer's profile.

Inconvénients

I don't really have anything negative to say about this software! The only thing is it can be pricey for smaller businesses but it's worth it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Utilisateur vérifié
Traduire avec Google Translate

Great Product

Logiciel utilisé Autre pendant Version d’essai gratuite
Publié le 26/03/2019
Provenance de l'avis : Capterra

Avantages

Hubspot succeeds in pulling together everything you need to manage your customers and run your business

Inconvénients

A little complicated and duanting, but the sales people are happy to help.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10