Passportal

Protection des mots de passe automatisée et cryptée basée sur le cloud

Note globale

4,4 /5
(89)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
4,3/5

91%
des utilisateurs recommandent cette application
Classer par

89 avis

Nick
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Changed the way the business operates.

Publié le 26/07/2019

The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved. Having the ability for our technicians to have their own secure vault for corporate credentials has also improved our overall security.

Avantages

Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

Inconvénients

After using the software for nearly 6 months we have found no issues.

Robert
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Lost promises

Publié le 26/09/2019

Avantages

Password management and integration with connectwise control

Inconvénients

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

Graham
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great Product, Serious Implementation Issues

Publié le 25/07/2019

It's a good tool, but the configuration is taking way to long

Avantages

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Inconvénients

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Tim
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 25/07/2019

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Avantages

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Inconvénients

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Alternatives envisagées 

IT Glue

Pourquoi passer à Passportal

Price. Passportal is priced right. I do not feel over charged at all.
Austin
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excitement for future features.

Publié le 25/07/2019

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Avantages

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Inconvénients

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Ronald
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fairly new, but very technical user

Publié le 07/10/2019

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass' extensions seem to be more mature and compatible.

Avantages

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

Inconvénients

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Ollie
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

General

Publié le 27/09/2019

Good

Avantages

Nice looking, good integrations for current software

Inconvénients

Every time you choose another entry the page refreshes!

Thomas
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Passportal Feedback

Publié le 25/07/2019

So many users complained about having to use a password manager. Once we got them setup and some basic training they quickly realized the value and are now advocating password management to clients, friends and family.

Avantages

The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Inconvénients

Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

Craig
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Passportal does a lot

Publié le 20/08/2019

My rep has been awesome and they seem to be working hard in the background.

Avantages

On browsers it does a quality job of managing passwords, and documentation.

Inconvénients

On browsers including mobile, it has some issues like; form fill is non functional on Android.

Alternatives envisagées 

IT Glue

Pourquoi passer à Passportal

Cost/Value
Arthur
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Passportal essential in today's password reality

Publié le 25/07/2019

Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.

Avantages

I simply does what it is supposed to do without any unnecessary complexity.

Inconvénients

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

Lucas
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Passportal

Publié le 05/08/2019

Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Avantages

The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/

Inconvénients

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Pourquoi passer à Passportal

Pricing, Partnership, Proof of Concept
Kristy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Excellent password management software but lacks in its additional features

Publié le 20/08/2019

The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.

Avantages

Password management is easy and manageable

Inconvénients

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

Danny
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Life Saver

Publié le 26/09/2019

All passwords across our estate and all clients are now in passportal, secure and easy to reset

Avantages

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Inconvénients

Development for bugs and new features is rather slow

Eli
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Quality Product, but a Step Behind Competitors

Publié le 10/06/2021

Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality.

Avantages

Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.

Inconvénients

There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.

Vera
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

keep track of passwords securely

Publié le 06/04/2021

nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.

Avantages

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Inconvénients

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

andy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Passportal Review

Publié le 26/09/2019

Everything has been great and the support as well when needed.

Avantages

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

Inconvénients

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

Vincent
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Solarwinds Passportal Review

Publié le 11/09/2020

Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.

Avantages

I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes.

Inconvénients

Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password.

Troy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Advance using Passportal

Publié le 25/07/2019

The experience with the product has been greatly received from our Team and we are seeing a lot more efficiently within the team as they can go to a client, find the required information and get the job done. Also with the integration of Solarinds RMM our team are spending more time in Passportal and less in RMM because everything can be accessed from one location.

Avantages

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

Inconvénients

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

Tom
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Satisfied with PassPortal

Publié le 25/07/2019

Avantages

The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Inconvénients

The customer documentation portion. As an organization we have

Benjamin
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best password manager on the market

Publié le 02/10/2019

Very good - it has replaced my personal business password manager lastpass for all day to day work related passwords

Avantages

the diversity of the platform makes it easy to find something for every required scenario

Inconvénients

nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details

Justin
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Passportal review

Publié le 25/07/2019

Avantages

I liked the ease of password management including the ability to deploy an agent to keep our administrator password on a rotate and have that automated. This way we can stay proactive with password changes and/or rotations. I also like the documents add-on as it has been our centralized storage for all our customer information/documents/diagrams, etc. This makes it much easier for our techs to location information from a single location instead of searching between multiple shares and wasting time.

Inconvénients

Only con as I have heard from our techs, is it is sometimes hard to distinguish L, I, and 0/O. If we would get some different font/format to make it easier to distinguish would be very helpful.

Dan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Better than advertised

Publié le 20/08/2019

This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.

Avantages

I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.

Inconvénients

I really don't have anything negative to say.

Andy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Great password manager for MSP’s

Publié le 31/07/2019

Avantages

Integration with ConnectWise remote control

Inconvénients

Cannot view/copy the password in the connectwise remote control plugin. Requires logging in to passportal

Alternatives envisagées 

LastPass

Pourquoi passer à Passportal

Better integrations and easy to use
Jon
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing product for password protection

Publié le 25/09/2019

Avantages

Easy to use and easy to setup and easier to administor

Inconvénients

I would like it to with work with all applications

James
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Passportal

Publié le 25/09/2019

It’s been a timesaver. All the information we need is in one place.

Avantages

Easy to use. It makes finding information easy.
Links objects

Inconvénients

Only thing missing is notification for renewal of subscriptions and warranties