Avis clients sur Passportal

Passportal
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89 avis

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Better than IT Glue
Publié le 26/09/2019
My documentation for clients is so much easier to access and the runbooks feature gives you a nice...
My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.
Avantages
It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic
Inconvénients
Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great Product
Publié le 25/07/2019
Using Passportal has enhanced our ability to keep client passwords secure. Since there is...
Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.
Avantages
The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.
Inconvénients
The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.
Alternatives envisagées
IT GluePourquoi passer à Passportal
Price. Passportal is priced right. I do not feel over charged at all.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Great Product, Serious Implementation Issues
Publié le 25/07/2019
It's a good tool, but the configuration is taking way to long
It's a good tool, but the configuration is taking way to long
Avantages
The product is solid. Its password management feature puts it ahead of other documentation platforms. But...
Inconvénients
Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.
I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.
And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.
I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Excitement for future features.
Publié le 25/07/2019
Working with Passportal has been quite positive. The application is fairly intuitive and theirs...
Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.
Avantages
Passportal makes managing passwords for hundreds of clients simple.
If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.
Inconvénients
Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good bang for your buck
Publié le 13/08/2019
It's a solid product at a fair price.
It's a solid product at a fair price.
Avantages
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.
Inconvénients
It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.
Alternatives envisagées
IT GluePourquoi choisir Passportal
Much more comprehensive and specific to our business' needs.Logiciel antérieur
Dropbox BusinessPourquoi passer à Passportal
Better value.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fairly new, but very technical user
Publié le 07/10/2019
We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass'...
We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass' extensions seem to be more mature and compatible.
Avantages
- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration
Inconvénients
- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Must-have tool
Publié le 25/07/2019
Avantages
The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal
Inconvénients
There are a few company-wide reporting features that are noticeably lacking.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great little password tool
Publié le 25/07/2019
Positive, makes password management fairly easy.
Positive, makes password management fairly easy.
Avantages
Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!
Inconvénients
Browser extension at time was not great, however the company has released a new one that works great.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good password management tool, fair documentation platform
Publié le 25/09/2019
Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive....
Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive. While there have been some issues they have addressed them and the product has continued to grow substantially since we've been onboard.
Avantages
It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.
Inconvénients
The browser plugin is tolerable but not great.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Big fan
Publié le 25/07/2019
We started using Passportal about six months ago. It's made password managed very easy.
We started using Passportal about six months ago. It's made password managed very easy.
Avantages
Easy to use. Very logical in its organization.
Inconvénients
They had a few bugs in the early days, but everything is great now.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Excellent password management software but lacks in its additional features
Publié le 20/08/2019
The password management part is awesome. However the Docs sections lacks many features to stand up...
The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.
Avantages
Password management is easy and manageable
Inconvénients
The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Passportal
Publié le 05/08/2019
Even prior to the acquisition, Passportal had excellent customer service and support. Their...
Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.
Avantages
The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/
Inconvénients
There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension
Alternatives envisagées
RoboForm, 1Password, Keeper Security, LastPass, KeePass et Dashlane for BusinessPourquoi passer à Passportal
Pricing, Partnership, Proof of Concept- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Good password vault for companies
Publié le 26/09/2019
We save hundreds of passwords from our customers in the software.
At the moment we have two...
We save hundreds of passwords from our customers in the software.
At the moment we have two clients working with PassPortal also.
Avantages
The fact that the software is made for a corporation. (and not for an individual user)
Inconvénients
It is a cloud based solution, every day I hope PassPortal does not go bankrupt.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Inspire Digital feedback
Publié le 26/07/2019
There was no way to contact Passportal providers before. I am hoping this will be omproved as I...
There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.
Avantages
The search bar!
Ease in password inputting and folder creation.
Inconvénients
I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Passportal Review
Publié le 26/09/2019
Everything has been great and the support as well when needed.
Everything has been great and the support as well when needed.
Avantages
Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.
Inconvénients
I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Works well, but the integration could use a little help
Publié le 26/09/2019
Avantages
Password tracking
Password rotation for AD accounts
Audit log
Inconvénients
The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.
Alternatives envisagées
IT GluePourquoi passer à Passportal
Fair pricing for the features. No contract.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Life Saver
Publié le 26/09/2019
All passwords across our estate and all clients are now in passportal, secure and easy to reset
All passwords across our estate and all clients are now in passportal, secure and easy to reset
Avantages
When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients
Inconvénients
Development for bugs and new features is rather slow
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Still alot of improvement to be made on the user interface
Publié le 28/09/2019
Avantages
There was a default Autotask integration.
Inconvénients
The user interface is rather slow.
User interface is logging off too fast, even when you whitelist your IP address.
Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Satisfied with PassPortal
Publié le 25/07/2019
Avantages
The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.
Inconvénients
The customer documentation portion. As an organization we have
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Passportal is a winner
Publié le 20/08/2019
we use it to store our passwords and with the integration with automate we use it all the time when...
we use it to store our passwords and with the integration with automate we use it all the time when logging into our clients servers and machines
Avantages
It was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.
Inconvénients
I haven't found any yet, I feel that the software does what it was intended for .
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love this product
Publié le 26/09/2019
Great product and great support.
Great product and great support.
Avantages
Secured our passwords and eased access. Makes us more efficient.
Inconvénients
Nothing yet, product is great. Straight As.
Alternatives envisagées
IT GluePourquoi passer à Passportal
Like it better- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Cloud 9 IT review
Publié le 08/10/2019
My overall experience was very good, I could access my information from anywhere and it was easy to...
My overall experience was very good, I could access my information from anywhere and it was easy to use
Avantages
I liked the layout and the amount of information I could store in Passportal
Inconvénients
The thing I liked least about the software was the support, not very helpful at times
Alternatives envisagées
IT GluePourquoi choisir Passportal
I made thew switch to passportal Canada over to Passportal (AU) since I never wanted to pay for two licenses and I wanted to be billed in AUDPourquoi passer à Passportal
Passportal was cheaper than IT Glue- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
It just works
Publié le 27/09/2019
As an MSP provider, we need something that will just work out of the box and is not admin heavy.
Whe...
As an MSP provider, we need something that will just work out of the box and is not admin heavy.
When training up L1 and apprentices you dont want to spend hours and hours showing them how to use a tool, it must be easy to use and self explanatory.
The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device.
I have seen other tools with similar or less that ability/features that are either more expensive or more admin time needed to maintain.
Avantages
Integration
Secure
Multi factor Authentication
Efficient
Small Footprint
Manageable
Works
Inconvénients
None yet, I am going to have to keep you posted.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Passport Review
Publié le 27/09/2019
Avantages
Easy to use joined with Screen connect making it easier to use the login feature
Inconvénients
That you can only link it with screen connect and it does not support other RDC clients
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Reasonable software
Publié le 20/08/2019
Support and sales teams have been quite responsive on this, our second go.
Support and sales teams have been quite responsive on this, our second go.
Avantages
The primary reason it was selected was for password management which has a plugin for Connectwise Control. The added bonus of a fledgeling document management systems helped tipped the balance.
Inconvénients
Encountered a number of bugs during the initial setup but these were corrected or worked around. DMS is still very limited. More automation with regards to integration would be beneficial.