Passportal

4,4 (89)
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Protection des mots de passe automatisée et cryptée basée sur le cloud

Note globale

4,4 /5
(89)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
4,3/5

91%
des utilisateurs recommandent cette application
Classer par

89 avis

Kym
Kym
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Better than IT Glue

Publié le 26/09/2019

My documentation for clients is so much easier to access and the runbooks feature gives you a nice...

My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.

Avantages

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic

Inconvénients

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)

Tim
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 25/07/2019

Using Passportal has enhanced our ability to keep client passwords secure. Since there is...

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Avantages

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Inconvénients

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Alternatives envisagées 

IT Glue

Pourquoi passer à Passportal

Price. Passportal is priced right. I do not feel over charged at all.
Graham
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great Product, Serious Implementation Issues

Publié le 25/07/2019

It's a good tool, but the configuration is taking way to long

It's a good tool, but the configuration is taking way to long

Avantages

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Inconvénients

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Austin
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excitement for future features.

Publié le 25/07/2019

Working with Passportal has been quite positive. The application is fairly intuitive and theirs...

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Avantages

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Inconvénients

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Michael
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Good bang for your buck

Publié le 13/08/2019

It's a solid product at a fair price.

It's a solid product at a fair price.

Avantages

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Inconvénients

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Alternatives envisagées 

IT Glue

Pourquoi choisir Passportal 

Much more comprehensive and specific to our business' needs.

Logiciel antérieur 

Dropbox Business

Pourquoi passer à Passportal

Better value.
Ronald
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fairly new, but very technical user

Publié le 07/10/2019

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass'...

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass' extensions seem to be more mature and compatible.

Avantages

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

Inconvénients

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Darcy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Must-have tool

Publié le 25/07/2019

Avantages

The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal

Inconvénients

There are a few company-wide reporting features that are noticeably lacking.

TROY
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great little password tool

Publié le 25/07/2019

Positive, makes password management fairly easy.

Positive, makes password management fairly easy.

Avantages

Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!

Inconvénients

Browser extension at time was not great, however the company has released a new one that works great.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good password management tool, fair documentation platform

Publié le 25/09/2019

Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive....

Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive. While there have been some issues they have addressed them and the product has continued to grow substantially since we've been onboard.

Avantages

It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.

Inconvénients

The browser plugin is tolerable but not great.

Joel
Joel
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Big fan

Publié le 25/07/2019

We started using Passportal about six months ago. It's made password managed very easy.

We started using Passportal about six months ago. It's made password managed very easy.

Avantages

Easy to use. Very logical in its organization.

Inconvénients

They had a few bugs in the early days, but everything is great now.

Kristy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Excellent password management software but lacks in its additional features

Publié le 20/08/2019

The password management part is awesome. However the Docs sections lacks many features to stand up...

The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.

Avantages

Password management is easy and manageable

Inconvénients

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

Lucas
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Passportal

Publié le 05/08/2019

Even prior to the acquisition, Passportal had excellent customer service and support. Their...

Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Avantages

The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/

Inconvénients

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Pourquoi passer à Passportal

Pricing, Partnership, Proof of Concept
Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Good password vault for companies

Publié le 26/09/2019

We save hundreds of passwords from our customers in the software.
At the moment we have two...

We save hundreds of passwords from our customers in the software.
At the moment we have two clients working with PassPortal also.

Avantages

The fact that the software is made for a corporation. (and not for an individual user)

Inconvénients

It is a cloud based solution, every day I hope PassPortal does not go bankrupt.

Monika
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Inspire Digital feedback

Publié le 26/07/2019

There was no way to contact Passportal providers before. I am hoping this will be omproved as I...

There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.

Avantages

The search bar!
Ease in password inputting and folder creation.

Inconvénients

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

andy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Passportal Review

Publié le 26/09/2019

Everything has been great and the support as well when needed.

Everything has been great and the support as well when needed.

Avantages

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

Inconvénients

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

Daniel
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Works well, but the integration could use a little help

Publié le 26/09/2019

Avantages

Password tracking
Password rotation for AD accounts
Audit log

Inconvénients

The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.

Alternatives envisagées 

IT Glue

Pourquoi passer à Passportal

Fair pricing for the features. No contract.
Danny
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Life Saver

Publié le 26/09/2019

All passwords across our estate and all clients are now in passportal, secure and easy to reset

All passwords across our estate and all clients are now in passportal, secure and easy to reset

Avantages

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Inconvénients

Development for bugs and new features is rather slow

Kristof
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Still alot of improvement to be made on the user interface

Publié le 28/09/2019

Avantages

There was a default Autotask integration.

Inconvénients

The user interface is rather slow.
User interface is logging off too fast, even when you whitelist your IP address.
Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.

Tom
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Satisfied with PassPortal

Publié le 25/07/2019

Avantages

The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Inconvénients

The customer documentation portion. As an organization we have

Todd
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Passportal is a winner

Publié le 20/08/2019

we use it to store our passwords and with the integration with automate we use it all the time when...

we use it to store our passwords and with the integration with automate we use it all the time when logging into our clients servers and machines

Avantages

It was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.

Inconvénients

I haven't found any yet, I feel that the software does what it was intended for .

Paul
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love this product

Publié le 26/09/2019

Great product and great support.

Great product and great support.

Avantages

Secured our passwords and eased access. Makes us more efficient.

Inconvénients

Nothing yet, product is great. Straight As.

Alternatives envisagées 

IT Glue

Pourquoi passer à Passportal

Like it better
Matt
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Cloud 9 IT review

Publié le 08/10/2019

My overall experience was very good, I could access my information from anywhere and it was easy to...

My overall experience was very good, I could access my information from anywhere and it was easy to use

Avantages

I liked the layout and the amount of information I could store in Passportal

Inconvénients

The thing I liked least about the software was the support, not very helpful at times

Alternatives envisagées 

IT Glue

Pourquoi choisir Passportal 

I made thew switch to passportal Canada over to Passportal (AU) since I never wanted to pay for two licenses and I wanted to be billed in AUD

Pourquoi passer à Passportal

Passportal was cheaper than IT Glue
Levon
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It just works

Publié le 27/09/2019

As an MSP provider, we need something that will just work out of the box and is not admin heavy.
Whe...

As an MSP provider, we need something that will just work out of the box and is not admin heavy.
When training up L1 and apprentices you dont want to spend hours and hours showing them how to use a tool, it must be easy to use and self explanatory.
The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device.
I have seen other tools with similar or less that ability/features that are either more expensive or more admin time needed to maintain.

Avantages

Integration
Secure
Multi factor Authentication
Efficient
Small Footprint
Manageable
Works

Inconvénients

None yet, I am going to have to keep you posted.

Ethan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Passport Review

Publié le 27/09/2019

Avantages

Easy to use joined with Screen connect making it easier to use the login feature

Inconvénients

That you can only link it with screen connect and it does not support other RDC clients

Dean
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Reasonable software

Publié le 20/08/2019

Support and sales teams have been quite responsive on this, our second go.

Support and sales teams have been quite responsive on this, our second go.

Avantages

The primary reason it was selected was for password management which has a plugin for Connectwise Control. The added bonus of a fledgeling document management systems helped tipped the balance.

Inconvénients

Encountered a number of bugs during the initial setup but these were corrected or worked around. DMS is still very limited. More automation with regards to integration would be beneficial.