It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.
As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend
Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.
Great API , Easy Interface ....Overall very good experience....