As a sales manager, I was able to monitor my sales team location on field. This software is very helpful.
Sometimes, the attendance may not get captured because of a minor bug. But, it has been fixed.and once fixed then the problem dont come again
best for any business
The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation
I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.
Managing customer data and tracking sales.
The marketing looked great, customizable
Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.
Best in the Industry
Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......
The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.