Good for musicians
Able to connect to Facebook users and sms messages
Some security issues but good overall highly recommended
Réponse de MessengerPeople
Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Your MessengerPeople team
My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
I like that this software it’s easy to use, and up to date
I’m still experimenting using this software so at this moment I can’t say what I liked the least.
It makes it possible that we can still use whatsapp as a company
The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.
A good product for handling redundant situation
Reduce redundant communication to the customer team and reduce waiting time before getting an answer from the support.
The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it.
The report section still to be improved. There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.