Messenger Communication Platform

Messenger Communication Platform

Plateforme de communication client conçue pour augmenter votre CSAT

4.7/5 (3 avis)
Thaddeus G.
Secteur d'activité: Musique
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Good for musicians

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/10/2019
Provenance de l'avis : Capterra

Avantages

Able to connect to Facebook users and sms messages

Inconvénients

Some security issues but good overall highly recommended

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Réponse de MessengerPeople

Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Ollie P.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Brilliant Platform

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/10/2019
Provenance de l'avis : Capterra

Avantages

The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Inconvénients

The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Daniel G.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

The best Messenger Platform that we ever used

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/09/2019
Provenance de l'avis : Capterra

Avantages

- easy to use
- very quick implementations
- very modern
- very fast for customers to react

Inconvénients

- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10