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Messenger Communication Platform
Plateforme de communication client conçue pour augmenter votre CSAT
4,5 /5 (15 avis) Donnez votre avis !Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Fonctionnalités
- Secteur d'activité: Services environnementaux
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good customer service and perfect features
Publié le 08/07/2020
Avantages
simplicity, customer service, API integration
Inconvénients
small bug, tempestivamentally resolute with support operator
- Secteur d'activité: Médias en ligne
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Un'unica console facile e intuitiva
Publié le 02/12/2020
Avantages
Gestione multi-canale e multi-piattaforma, gestione dei ticket
Inconvénients
Qualche funzionalità ancora non del tutto implementata
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good product
Publié le 13/12/2019
Avantages
It makes it possible that we can still use whatsapp as a company
Inconvénients
The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.
- Secteur d'activité: Traduction et localisation
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A good product for handling redundant situation
Publié le 14/07/2020
Reduce redundant communication to the customer team and reduce waiting time before getting an answer from the support.
Avantages
The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it.
Inconvénients
The report section still to be improved. There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API
- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best Messenger Platform that we ever used
Publié le 05/09/2019
Avantages
- easy to use
- very quick implementations
- very modern
- very fast for customers to react
Inconvénients
- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours
- Secteur d'activité: Gestion d'organisme à but non lucratif
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use but very effective
Publié le 27/05/2021
Avantages
It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided. The processes are easy to understand and apply. The integration with WhatsApp is just perfect.
Inconvénients
No negative notes. At the moment I have no requests for future developments
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Facile ed immediato
Publié le 09/03/2021
Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio
Avantages
Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo
Inconvénients
Alcune funzioni secondarie sono in fase di implementazione
- Secteur d'activité: Exploitation minière et métaux
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 3.0 /10
Messenger is a platform within a platform
Publié le 30/12/2020
Was great. Messages were sent and received fast & quick!
Avantages
You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc..
Inconvénients
Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Free communication app
Publié le 01/05/2021
Avantages
I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related
Inconvénients
No cons at all in my opinion. I love this app for free use
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Brilliant Platform
Publié le 08/10/2019
Avantages
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.
Inconvénients
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Messenger communication
Publié le 07/01/2020
My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
Avantages
I like that this software it’s easy to use, and up to date
Inconvénients
I’m still experimenting using this software so at this moment I can’t say what I liked the least.
- Secteur d'activité: Matériaux de construction
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simply an awesome product
Publié le 19/04/2021
I find messenger the simplest form of communication that connects people and businesses globally.
Avantages
I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.
Inconvénients
It does not enable one to attach/share files. well I am hoping this has changed though
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great support
Publié le 21/05/2021
Avantages
The possibility to get in touch with our customers in a fast and immediate way
Inconvénients
We had some issues in the previous weeks due to problems in the software but we are supported very efficiently by Samuele Marmo, who has helped us to solve all our problems since the beginning of this project.
- Secteur d'activité: Assurance
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
One software for all
Publié le 02/04/2021
It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.
Avantages
The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.
Inconvénients
Nothing much, maybe the pricing because it's expensive but I think the features answers it all.
- Secteur d'activité: Musique
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Good for musicians
Publié le 04/10/2019
Avantages
Able to connect to Facebook users and sms messages
Inconvénients
Some security issues but good overall highly recommended
Réponse de MessengerPeople Traduire en français
Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team
