Bókun

4,8 (405)
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Solution de gestion de réservation basée sur le cloud pour le secteur du tourisme

Note globale

4,8 /5
(405)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,5/5
Support client
4,7/5

95%
des utilisateurs recommandent cette application
Classer par

405 avis

younes
Note globale
  • Secteur d'activité : Marchés boursiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

satisfait

Publié le 24/05/2023

Avantages

satisfait avec bokan je recommande le service et le suivi Agréable

Frank
Frank
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It works great for me

Publié le 24/04/2020

I'm generally happy. I was assisted with my site and setting it up. I have been able to reach out...

I'm generally happy. I was assisted with my site and setting it up. I have been able to reach out to other resellers and operators in the marketplace and have working contracts with them. Everything has been easy for the most part. The only time I had an issue was when I would make a change that would affect the other OTA's and throw it out of synchronization, but Bokun was always quick to help me.

Avantages

I am a sole proprietor operating food tour experiences. When I purchased Bokun they assigned a person to help me set up my site. That person would check back with me and any questions I had I would reach out to them. This allowed me to get up and going super quickly.

Inconvénients

I still needed some help in getting it all set up so it's still a little bit more difficult than it should be. The only problems I had were when I would make changes that would throw the synchronization between the different OTA's out of whack and it wasn't immediately evident what it was that I did at the time. However, those are operator errors (my errors). Each time it happened, Bokun would help me out by letting me know exactly where those errors were made.

Francisco
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

effective and quick

Publié le 14/09/2024

great

great

Avantages

effective and quick, i am not good at writting long, sorry

Inconvénients

cant find any

Alternatives envisagées 

FareHarbor

Pourquoi passer à Bókun

cheaper and easier to use, better overall
neeraj
Note globale
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Bokun is waste of time and money

Publié le 27/04/2023

We really dislike BOKUN because it is for small private experience, but if it is large company the...

We really dislike BOKUN because it is for small private experience, but if it is large company the services qre very bad, TRhis software is made only for viator or maybe otyher OTAs but not for daily uses,

Avantages

The product list widget, that i can't someone and they can use all the products,

Inconvénients

The CUSTOMER Services, everytime you write them: They say:"WE HAVE IMPLIMENTED YOUR FETURE REQUEST AND SOON WE WILL GIVE YOU ANSWER" After 6 months no answer.

Réponse de Bókun, A TripAdvisor Company

Hi Neeraj, thank you for taking the time to write a review about our company. We're sorry to hear that you're not happy with the platform and experience. While we want to hear all about the improvements that you're missing from our platform, we can't promise that these will be implemented or that they will be implemented swiftly, since any request need to go through validation by our product team and an assessment by IT first. We understand that your raised feedback is a feature that you need, and your feature has been submitted to the relevant department for evaluation.

We're sorry to hear that you feel this platform can't be used for daily use. Currently, our platform may be part of Tripadvisor but is its own subdivision and operating independently. You can connect to OTAs, your own system and partners using the marketplace and our use is meant for daily operations getting your bookings together in one place.
Many thanks - Valerie Bókun support team

Faiz
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Product connect with bokun

Publié le 06/11/2024

Avantages

It's our first time to connect with Ota .
The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun

Inconvénients

Working professionally and have a lot of patience

Isis
Note globale
  • Secteur d'activité : Art/artisanat
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Excellent and Kind Service But No Bookings with Pro Plan After 3 Months.

Publié le 17/09/2024

This time around it was better. I was hoping that creating a website with you and connecting to...

This time around it was better. I was hoping that creating a website with you and connecting to OTA's and get more bookings. Your videos on youtube say so. But none of the OTA's that I connected to responded to my questions nor responded to me when they wanted to do a contract.

Avantages

Customer service is excellent in that they get to the point and solve your problems. They do as you ask and don't argue. So if I ask them to read my screenshot and circle or tell me where to click they do. They don't send me long articles. They can also call you back.

Inconvénients

As a small business, I was not able to secure one booking from the PRO PLAN like I do on airbnb and from google ads, in the 3 months I was with them. Within a week on airbnb and google ads I got inquiries, emails and bookings.

Veejay
Note globale
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Keep it up with the good work Bokun Team.

Publié le 08/10/2024

Avantages

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

Inconvénients

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Steven
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ease of use of Bokun

Publié le 26/07/2024

If your not tech savvy navigating the site can be tedious . Help is there through the chat option...

If your not tech savvy navigating the site can be tedious . Help is there through the chat option and that was greatly appreciated . Would definitely recommend. As my first reservation management platform I'm still navigating and learning

Avantages

Customer service was direct fast and on point . Opened the support chat and got all the answers

Inconvénients

Navigating the page is tedious and time consuming . As a tour operator it takes hours to read through all the help FAQs too time consuming . So thankful for the chat option

pascal
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

great client service, sound help center to improve

Publié le 23/09/2024

great service, fast, patient can recommend

great service, fast, patient can recommend

Avantages

great service, fast, patient can recommend

Inconvénients

bad phone connection always with the help service. Can't barely here them

Andre
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excited to work with Bokun

Publié le 16/05/2024

We work everyday with Bokun, after a couple of days it is very easy to work with - and our...

We work everyday with Bokun, after a couple of days it is very easy to work with - and our experience is, that Bokun improves support (quality and avalability in an outstanding manner) and also technical features are under permanent development, but not disturbing the daily use.

Avantages

The system is logical, intuitive and has a lot of features combined with marvellous support.

Inconvénients

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Diana
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent service

Publié le 09/08/2024

Avantages

Bókun's staff is always super-available. [sensitive content hidden] were both very helpful. They reach out directly to resolve our system issues immediately. They are kind, patient and very helpful. Thank you.

Inconvénients

System settings are not very simple without assistance.

Bill
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Bokun Products and Service

Publié le 12/09/2024

Great product that is intuative and offa good platform for all travel experiences

Great product that is intuative and offa good platform for all travel experiences

Avantages

Once familiar with Bokun it is very intuitive.
Bokun's chat service is quick and good that assist with learning to use the product

Inconvénients

It takes a bit of time to learn to use but once familiar is very easy.

Merriam
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Activation and intergration of Paypal payment provider on our website.

Publié le 24/08/2024

Bokun is fully committed to helping suppliers.

Bokun is fully committed to helping suppliers.

Avantages

The support Bokun gives through chats and by calling suppliers

Inconvénients

Bokin is always committed to ful customer satisfation.Can't complain.

Milo
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Greats personal helper in helps center and very friendly sure

Publié le 10/06/2024

Totally I satisfied with team, just waiting 100 miracle

Totally I satisfied with team, just waiting 100 miracle

Avantages

I am still thinking the features inside, but it most likely Good.. 30% increasing

Inconvénients

Because bokun is friendly staff, so I would like to ask without machine

Pasang
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome and great online platforms

Publié le 06/06/2024

It's an extremely great business connection entire the world.

It's an extremely great business connection entire the world.

Avantages

Management systems and support are great each moment.

Inconvénients

We got through an online search on the google.

Guilherme
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easily integrated booking software

Publié le 24/07/2023

Bokun has become more easy to use with time, and is our go to booking system. The seamless...

Bokun has become more easy to use with time, and is our go to booking system. The seamless integration with Viator and the great support to suppliers are distinguishing features.

Avantages

Bokun has the great advantage of seamlessly integratingn with Viator products, with changes made on Viator automatically updating in Bokun. Managing availabilities is easy and intuitive once you get used to the user interface and the placement of options. Marketplace is a good bonus. Website builder is a good bonus, although very limited. in its costumization. The support team is very good at solving issues and the response time is very fast. The Pro subscription has some benefits, such as adding users (ex. drivers/guides) and using the mobile app for guides to see their passangers and activity, when they are assigned to them.

Inconvénients

Integration with some OTAs can be a bit more time consuming, but nothing impossible. Sometimes availabilities can malfunction for a bit, but this can be solved by asking help in support. Needs getting used to. Despite its benefits, the Pro subscription is mostly lackluster as you are charged a fee for each online booking, and most of the Bokun apps offered have not been of any use to our company (exepct the mobile app).

Kwitonda
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

my Bokun experience is good

Publié le 17/08/2023

My experience was so good so far , I managed to get a number of bookings from mostly US and Canada...

My experience was so good so far , I managed to get a number of bookings from mostly US and Canada Clients and I am thankful to Bokun for making it happen.

Avantages

Booking and crafting travel itineraries are facilitated. They offer assistance and suggestions beneficial for tour operators utilizing their platforms. I also appreciate their ongoing enhancements to their tools and functionalities. Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits.This makes Bokun platform fun and less boring than other companies. Also they can easily be integrated with users and suppliers website which is good for suppliers who are looking for having all their tours in one place.

Inconvénients

On top of the commission charged on listed tour product they still introduce other paid plans which might make it experience to users especially small business which are trying to find their way through the industry.

Ricardo
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Yes or No

Publié le 16/06/2023

Avantages

The product is very easy to use, I can tell that at the beginning I was like you thinking about but once I got more and more reservations I havent look at the price again.

Inconvénients

Keep thinking on this one ... I think you are great thank you very much in advance

Saad
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Professional staff

Publié le 19/10/2024

When I have any problem, or need to know any information, they have quick help and resolve problems...

When I have any problem, or need to know any information, they have quick help and resolve problems in a short time.

Avantages

Professional, quick response, offer good assistance.

Inconvénients

I like to use bokun, it is very important to sell products through them.

Rajendra M
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Service

Publié le 07/09/2024

I must say that it's an excellent service.

I must say that it's an excellent service.

Avantages

response by the staff. Could understand very well

Inconvénients

I do not have any. All are fine and happy.

Christine Aurelia
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Bokun’s customer service is two thumbs up

Publié le 02/10/2024

just started using bokun and it’s pretty convenient for me

just started using bokun and it’s pretty convenient for me

Avantages

easy to manage and sync booking, i love how the agents are so fast respond

Inconvénients

too many features, sometimes it gets complicated

Teona
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Thanks Bokun Team

Publié le 27/06/2024

Perfecto, in my language, Idealuri. I even got discount for 3 months to work with Bokun and I am...

Perfecto, in my language, Idealuri. I even got discount for 3 months to work with Bokun and I am really pleased by that.

Avantages

Team was helpful as always. This is why I work with Bokun.

Inconvénients

There is no such thing as not liking Bokun.

I Putu
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Bokun is the Best Booking System

Publié le 09/08/2023

Can't use one Bokun for many Viator Account

Can't use one Bokun for many Viator Account

Avantages

Very Good and Easy. Helpfullness for Tour Operator like me !

Inconvénients

Can't use one Bokun for many Viator Account

li
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A kind and trustworthy company with state-of-the-art product

Publié le 23/05/2023

Perfect so far

Perfect so far

Avantages

competitive price and versatility of functionality

Inconvénients

N/A since i just started to deploy products

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Where shall one begin...?

Publié le 12/04/2021

Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for...

Bókun is hard to avoid in Iceland if one is working in tourism - sadly, there is way more room for it to improve than would be desirable after so many years, especially when accommodation and transport also come into play... Still, hopefully, the current down time has been used to efficiently improve the program.

Avantages

In the Icelandic tourism industry, in which I used to work for 5 years, Bókun seems to be insurmountable when it comes to booking activities related to a trip, be it individual or (small) group excursions. It is a wonderful attempt at pooling all operators into one platform.

Inconvénients

Maintenance during business hours without any notification toward operators, resellers, and administrators.
Synchronisation issues between Bókun and operators on what is available and what is not (group size/vehicle capacity etc.) resulting in extremely iffy situations with clients as well as between operators and resellers.
Less enthusiastic customer support, available only during banking hours, definitely not on weekends.
No updates on changes regarding bookings in the system - unless one does everything in triples: updating Bókun, notifying the operator, wait for confirmatiom from operator, notify client.
Key-word search is quite cumbersome.
Software getting less and less user-friendly with every update.
Inability to edit certain aspects of bookings and the invoice, so one has to cancel everything, and re-book, while keeping their fingers crossed that the re-booking will work and no one will take the seats while Bókun is thinking its life through.

Réponse de Bókun, A TripAdvisor Company

Hello there, thanks for your review and we're happy to hear that you think our platform is a good tool to have all operators in one platform, however, we're sorry to hear that there're a couple of things you don't appreciate. We're always trying to improve the platform and value the feedback we receive from our customers and we're sorry that you feel that our support hasn't been as enthusiastic, however, we do provide 24 hr chat support if needed. We weren't able to identify you via the info provided but please feel free to share any additional improvement ideas with us. You can always reach out to us via chat from our help center following this link https://docs.bokun.io/docs/bokun-help-center and we'd be happy to discuss any of the points you've mentioned with you.
Many thanks, Michaela - Bokun Support