Avis clients sur Shortcuts

Shortcuts
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128 avis
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
avis sur shortcuts
Publié le 18/07/2023
Avantages
Gain de temps,Facilité d'accès;Multitâche
Inconvénients
Complexité,Absence de visualisation,Limitation d'utilisation
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Owners opinion of ShortCuts
Publié le 22/09/2019
Not bad enables us to effectively run our business, not having the ability to enter middle...
Not bad enables us to effectively run our business, not having the ability to enter middle initials, and last name suffixes is a short coming as well as not providing a daily report on hair cut times is a big disadvantage as a high volume shop with 8 stations, haircut times are very important to us
Avantages
a number of good reports (KPI's) are generatd
Inconvénients
the data base lacks structure, we are a high volume barbershop providing 750 to 900 services per week. We have numerous clients with similar names, including father and son, brothers etc. To better differentiate, our clients if you data base configuration included a filed for middle initial, and last name suffixes such as Jr, Sr, 1st, 2nd 3rd etc it would make it easier to correctly identify the correct client. If the wrong client is selected it can result in improperly cutting their hair as the notes are wrong because it its not the correct client. Also you need to establish a daliy report that provides hair cut times
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
8 years working with shortcuts
Publié le 28/08/2019
Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my...
Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!
Avantages
I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.
Inconvénients
The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
DONT DO IT
Publié le 19/08/2019
Aweful after the 1st year.
Aweful!
Aweful after the 1st year.
Aweful!
Avantages
Great reports
Does walk in and appointments
Inconvénients
The software keeps shutting down. The system kicks back payment and kicks out customers every time it shuts down, which is multiple time a day. You call the “help” desk and they say they are aware of the problem and they are working on it. However they are not fixing it and they are not compensating for the payments it kicks back when it shuts down.
The debit part of credit card machine has been down for 2 hrs!!!! We can take payment as credit but not debit, I call they told me that they set it up wrong but I have to purchase a new machine to fix the problem. Of course I’m in a contact and stuck for now.
Réponse de Shortcuts Software
Hi Nikki,
We are so sorry to hear you're unhappy. We'd be more than happy to get on a call and see what we can do to turn your experience around. We take your concerns very seriously, and are eager to help resolve them.
Please let us know the best way to reach you by emailing us at marketing@shortcuts.net, or calling our helpdesk as 866-678-7324.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Shortcuts Software
Publié le 16/08/2019
Through Shortcuts we have been able to take our bookings online through their online booking portal...
Through Shortcuts we have been able to take our bookings online through their online booking portal resulting in a reduction of front desk staff labor!
Avantages
Shortcuts software is extremely user friendly in our salons. They have an expansive educational library on their website that make training new staff a breeze.
Inconvénients
The only downfall we have with Shortcuts is its not a true shared database. We have multiple sites so having one pool of client data would be ideal. They have work arounds like global clients but it creates duplication in the files and data per site.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great product overall
Publié le 27/09/2019
Great!
Great!
Avantages
I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.
Inconvénients
The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Contract Fraud
Publié le 04/08/2021
I became the manager for this salon in 2019. A 3 year contract was signed in 2018. During the...
I became the manager for this salon in 2019. A 3 year contract was signed in 2018. During the pandemic I called shortcuts to cancel my service due to the difficulty of keeping track of clients whom I want to contact via email and to keep them informed about what was going on at the time of the lockdown. Customer support told me my contract will end in April 2021 so I agree to continue pay the fee. I requested to keep the bare minimum so as to not incur so much expenses. They agreed to once license at $85 dollars. A year and a half later they are still charging me $185 and when I contacted customer support they told me that because I had switched the plan it will end until 2022.
Customer support never mentioned this to us that changing the plan will automatically renewed the contract for 2 more years.
This is illegal and fraud.
Will not recommend this software
Avantages
The only good thing about this product is technical support
Inconvénients
This software is difficult to manage. Very expensive software for what it does. Recommend using a different software company
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Shortcuts Opperations
Publié le 19/09/2019
Overall great experience with using the Shortcuts software package. Support is great from...
Overall great experience with using the Shortcuts software package. Support is great from Shortcuts, they can dial in a fix issues if it can't be resolved over the phone via Teamviewer. Most of our students catch on quick with the basics of adding appointments and client services, cashing out and general navigation is great.
Avantages
Very easy to setup and use. So many features from inventory to customer appreciation to scheduling clients with one to many employees. I know a few salons that use this software and love it. All in one package for everything you would need to run a salon/spa.
Inconvénients
The only thing I was not happy with was that the credit card software was an add-on (like most software platforms) and since we are an education facility we had to go with the standard package. This means you have to have another solution for a standalone credit card processing device if you are not willing to pay to use the built-in module.
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
User
Publié le 16/08/2019
Some
Some
Avantages
The software is very user friendly and Easy to use when it works correctly
Inconvénients
While being very complex The software has a lot of glitches
Alternatives envisagées
DaySmart SalonPourquoi choisir Shortcuts
Kept promising updates but never had onePourquoi passer à Shortcuts
Not sureRéponse de Shortcuts Software
Hi Marcie,
We'd love to chat and see what we can do to make your experience with Shortcuts better. Please let us know the best way to reach you by contacting us via email at marketing@shortcuts.net, or calling directly at 714-622-6682.
We hope to hear from you soon!
-Christin
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Shortcuts for Cosmetology Industry
Publié le 29/07/2019
This could be a great software, but customer service takes too long to get to and the features are...
This could be a great software, but customer service takes too long to get to and the features are not very easy when it comes to scheduling students (employees).
Avantages
I like that setting appointments and checking out are pretty easy
Inconvénients
Working with students (employees) scheduling is very cumbersome and not easy to use at all. Setting schedules is very time consuming and the software does not make it easy to do.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Salon Software
Publié le 22/01/2019
We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record...
We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.
Avantages
Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.
Inconvénients
There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
User Friendly
Publié le 20/08/2019
We have been using Shortcuts for over 15 years in all our salons, and appreciate the ease of use -...
We have been using Shortcuts for over 15 years in all our salons, and appreciate the ease of use - 24 hour technical support and how they stay always increase software options to help you keep control and expand your business.
Avantages
Shortcuts Software makes it easy to book and keep track of client history and services. Great business reports and training videos help us to keep out business on track.
Inconvénients
We like using the Set & Forget email marketing program, but would like to see more art options, and styles to create more attractive emails.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Tries to be too smart
Publié le 04/11/2015
Pros:
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us...
Pros:
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us up and running under very challenging timelines and circumstances. We have more than one location and the ability to share client information is great.
Cons:
Lack of flexibility in reporting, billing and data capture.
We lost all our client history during conversion.
Our Experience:
When we expanded from a small boutique Spa to a second bigger location at a resort it was obvious that we needed a better application for our Spa and Salon.
Shortcuts went above and beyond to work with our bank (not in US) to get CC billing working and get us up and running in a very short time.
Because of the time restraints we might have dropped the ball on our end in testing that Shortcuts could handle some of our special reporting and data capture request.
I wanted information like new client reports (three different categories of clients and consolidated) with our setup if a new client requested a special employee we have to choose if they are tagged as New or request..
Services in the resort have a Gratuity added but some guest also add an extra Tip.. This causes reporting challenges.
They offer some amazing reports that are built around their experience and what owners/managers need. But try to get something like..
All treatments done by an employee with a breakdown of treatment cost, was any discount applied, Gratuity, additional tips
All on one report.. Think Not..
Don't want to sound over critical, its a very good product but might not have been the best choice for us.
Réponse de Shortcuts Software
Hi Roderick! Thank you for taking the time to chat with your Shortcuts Account Manager Gabe this week. We look forward to the solutions we discussed being put into place to give you access to the reporting that you need. We really appreciate the feedback and thank you for being part of the Shortcuts family.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Choosing Your Software
Publié le 29/07/2019
Avantages
It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.
Inconvénients
Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Overall Satisfied
Publié le 06/08/2019
Shortcuts customer support is always available and very helpful
Shortcuts customer support is always available and very helpful
Avantages
Shortcuts is very user friendly. I love how it keeps up with my client's histories
Inconvénients
Sometimes the program license times out which is frustrating and takes unnecessary time I don't have.
The pricing is a little high currently but I've used it for 12 years and don't want the hassle of switching
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Pros/cons
Publié le 19/09/2019
It does what we need it to do and easy to train new people. Customer service should be more...
It does what we need it to do and easy to train new people. Customer service should be more knowledgeable and sales dept is no help at all.
Avantages
I like it keep the history of clients for so long. It is easy to make appointments.
Inconvénients
It is limited for marketing. With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for Beauty Salons and Barber Shops
Publié le 29/10/2019
Overall, I very like the software. We have had it in two businesses.
Overall, I very like the software. We have had it in two businesses.
Avantages
It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.
Inconvénients
It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
business manager
Publié le 16/08/2019
there are moment where its easy to access, but when the system reboots and a transaction is still...
there are moment where its easy to access, but when the system reboots and a transaction is still showing pending in the system. it is pain trying to clear things up
Avantages
its easy to search up customers name at some points
Inconvénients
Its need a more creative board to allow front desk clerk to access more and key tips needs to pop u.
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Disappointed
Publié le 01/02/2018
Please listen to your clients I have just had my licence revoked on my remote access when i needed...
Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly
Avantages
I have not really got a problem with this product. I rarely use in the old days they had an amazing team
Inconvénients
I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best so far
Publié le 17/09/2019
Handles ALSMOt everything I need in salon software
Handles ALSMOt everything I need in salon software
Avantages
Best visually that is available and easy to use
Inconvénients
Not open to certain custom options would like more custom reports and access to interact with 3rd parties
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Detailed and easy to use!
Publié le 11/07/2017
Helps to organize my business
Helps to organize my business
Avantages
I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly
Inconvénients
The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Feedback
Publié le 19/09/2019
Overall I am satisfied with my experience with Shortcuts Software and staff
Overall I am satisfied with my experience with Shortcuts Software and staff
Avantages
User friendly and great customer service/help desk
Inconvénients
Access via phone or remote desktop. Difficulty navigating remotely
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Shortcuts new features
Publié le 23/09/2019
Easy to use and keep tracks of all reports
Easy to use and keep tracks of all reports
Avantages
Cloud and new marketing campaigns sms and email
Inconvénients
Slow if you try to checkout clients and look at the appointment sometimes crash.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Shortcuts Software Review
Publié le 23/07/2019
Avantages
How easy it is to use and the support from the Shortcuts team.
Inconvénients
Trying to figure out the online booking. I was the issue not the software.
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Highly recommend
Publié le 18/10/2017
Avantages
Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.
Inconvénients
I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget