Shortcuts

4,0 (128)
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Outil de gestion pour les salons, les spas et les salons de coiffure

Note globale

4,0 /5
(128)
Rapport qualité-prix
3,7/5
Fonctionnalités
3,9/5
Simplicité d'utilisation
4,1/5
Support client
4,0/5

76%
des utilisateurs recommandent cette application
Classer par

128 avis

abdelaziz
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

avis sur shortcuts

Publié le 18/07/2023

Avantages

Gain de temps,Facilité d'accès;Multitâche

Inconvénients

Complexité,Absence de visualisation,Limitation d'utilisation

Cliff
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Owners opinion of ShortCuts

Publié le 22/09/2019

Not bad enables us to effectively run our business, not having the ability to enter middle...

Not bad enables us to effectively run our business, not having the ability to enter middle initials, and last name suffixes is a short coming as well as not providing a daily report on hair cut times is a big disadvantage as a high volume shop with 8 stations, haircut times are very important to us

Avantages

a number of good reports (KPI's) are generatd

Inconvénients

the data base lacks structure, we are a high volume barbershop providing 750 to 900 services per week. We have numerous clients with similar names, including father and son, brothers etc. To better differentiate, our clients if you data base configuration included a filed for middle initial, and last name suffixes such as Jr, Sr, 1st, 2nd 3rd etc it would make it easier to correctly identify the correct client. If the wrong client is selected it can result in improperly cutting their hair as the notes are wrong because it its not the correct client. Also you need to establish a daliy report that provides hair cut times

brandi
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

8 years working with shortcuts

Publié le 28/08/2019

Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my...

Overall I love how responsive the shortcuts help desk is! They always take time to answer all of my questions and make sure I am taken care of. If I do not know how to do something they are always there to help!

Avantages

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

Inconvénients

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Nikki
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

DONT DO IT

Publié le 19/08/2019

Aweful after the 1st year.
Aweful!

Aweful after the 1st year.
Aweful!

Avantages

Great reports
Does walk in and appointments

Inconvénients

The software keeps shutting down. The system kicks back payment and kicks out customers every time it shuts down, which is multiple time a day. You call the “help” desk and they say they are aware of the problem and they are working on it. However they are not fixing it and they are not compensating for the payments it kicks back when it shuts down.
The debit part of credit card machine has been down for 2 hrs!!!! We can take payment as credit but not debit, I call they told me that they set it up wrong but I have to purchase a new machine to fix the problem. Of course I’m in a contact and stuck for now.

Réponse de Shortcuts Software

Hi Nikki,

We are so sorry to hear you're unhappy. We'd be more than happy to get on a call and see what we can do to turn your experience around. We take your concerns very seriously, and are eager to help resolve them.

Please let us know the best way to reach you by emailing us at marketing@shortcuts.net, or calling our helpdesk as 866-678-7324.

Britney
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Shortcuts Software

Publié le 16/08/2019

Through Shortcuts we have been able to take our bookings online through their online booking portal...

Through Shortcuts we have been able to take our bookings online through their online booking portal resulting in a reduction of front desk staff labor!

Avantages

Shortcuts software is extremely user friendly in our salons. They have an expansive educational library on their website that make training new staff a breeze.

Inconvénients

The only downfall we have with Shortcuts is its not a true shared database. We have multiple sites so having one pool of client data would be ideal. They have work arounds like global clients but it creates duplication in the files and data per site.

Diana
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great product overall

Publié le 27/09/2019

Great!

Great!

Avantages

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

Inconvénients

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

Jose
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Contract Fraud

Publié le 04/08/2021

I became the manager for this salon in 2019. A 3 year contract was signed in 2018. During the...

I became the manager for this salon in 2019. A 3 year contract was signed in 2018. During the pandemic I called shortcuts to cancel my service due to the difficulty of keeping track of clients whom I want to contact via email and to keep them informed about what was going on at the time of the lockdown. Customer support told me my contract will end in April 2021 so I agree to continue pay the fee. I requested to keep the bare minimum so as to not incur so much expenses. They agreed to once license at $85 dollars. A year and a half later they are still charging me $185 and when I contacted customer support they told me that because I had switched the plan it will end until 2022.
Customer support never mentioned this to us that changing the plan will automatically renewed the contract for 2 more years.
This is illegal and fraud.
Will not recommend this software

Avantages

The only good thing about this product is technical support

Inconvénients

This software is difficult to manage. Very expensive software for what it does. Recommend using a different software company

Jason
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Shortcuts Opperations

Publié le 19/09/2019

Overall great experience with using the Shortcuts software package. Support is great from...

Overall great experience with using the Shortcuts software package. Support is great from Shortcuts, they can dial in a fix issues if it can't be resolved over the phone via Teamviewer. Most of our students catch on quick with the basics of adding appointments and client services, cashing out and general navigation is great.

Avantages

Very easy to setup and use. So many features from inventory to customer appreciation to scheduling clients with one to many employees. I know a few salons that use this software and love it. All in one package for everything you would need to run a salon/spa.

Inconvénients

The only thing I was not happy with was that the credit card software was an add-on (like most software platforms) and since we are an education facility we had to go with the standard package. This means you have to have another solution for a standalone credit card processing device if you are not willing to pay to use the built-in module.

Marcie
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

User

Publié le 16/08/2019

Some

Some

Avantages

The software is very user friendly and Easy to use when it works correctly

Inconvénients

While being very complex The software has a lot of glitches

Alternatives envisagées 

DaySmart Salon

Pourquoi choisir Shortcuts 

Kept promising updates but never had one

Pourquoi passer à Shortcuts

Not sure

Réponse de Shortcuts Software

Hi Marcie,

We'd love to chat and see what we can do to make your experience with Shortcuts better. Please let us know the best way to reach you by contacting us via email at marketing@shortcuts.net, or calling directly at 714-622-6682.

We hope to hear from you soon!

-Christin

Gina
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Shortcuts for Cosmetology Industry

Publié le 29/07/2019

This could be a great software, but customer service takes too long to get to and the features are...

This could be a great software, but customer service takes too long to get to and the features are not very easy when it comes to scheduling students (employees).

Avantages

I like that setting appointments and checking out are pretty easy

Inconvénients

Working with students (employees) scheduling is very cumbersome and not easy to use at all. Setting schedules is very time consuming and the software does not make it easy to do.

Julie
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Salon Software

Publié le 22/01/2019

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record...

We use Shortcuts for salon scheduling and point of sale. It is excellent for customer record keeping and has a lot of options for marketing specifics.

Avantages

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

Inconvénients

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.

VICTORIA
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

User Friendly

Publié le 20/08/2019

We have been using Shortcuts for over 15 years in all our salons, and appreciate the ease of use -...

We have been using Shortcuts for over 15 years in all our salons, and appreciate the ease of use - 24 hour technical support and how they stay always increase software options to help you keep control and expand your business.

Avantages

Shortcuts Software makes it easy to book and keep track of client history and services. Great business reports and training videos help us to keep out business on track.

Inconvénients

We like using the Set & Forget email marketing program, but would like to see more art options, and styles to create more attractive emails.

Roderick
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Tries to be too smart

Publié le 04/11/2015

Pros:
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us...

Pros:
Sales staff and pre sales technical staff are amazing. They went above and beyond to get us up and running under very challenging timelines and circumstances. We have more than one location and the ability to share client information is great.

Cons:
Lack of flexibility in reporting, billing and data capture.
We lost all our client history during conversion.

Our Experience:
When we expanded from a small boutique Spa to a second bigger location at a resort it was obvious that we needed a better application for our Spa and Salon.
Shortcuts went above and beyond to work with our bank (not in US) to get CC billing working and get us up and running in a very short time.
Because of the time restraints we might have dropped the ball on our end in testing that Shortcuts could handle some of our special reporting and data capture request.
I wanted information like new client reports (three different categories of clients and consolidated) with our setup if a new client requested a special employee we have to choose if they are tagged as New or request..
Services in the resort have a Gratuity added but some guest also add an extra Tip.. This causes reporting challenges.
They offer some amazing reports that are built around their experience and what owners/managers need. But try to get something like..
All treatments done by an employee with a breakdown of treatment cost, was any discount applied, Gratuity, additional tips
All on one report.. Think Not..

Don't want to sound over critical, its a very good product but might not have been the best choice for us.

Réponse de Shortcuts Software

Hi Roderick! Thank you for taking the time to chat with your Shortcuts Account Manager Gabe this week. We look forward to the solutions we discussed being put into place to give you access to the reporting that you need. We really appreciate the feedback and thank you for being part of the Shortcuts family.

Eugene
Note globale
  • Secteur d'activité : Services à la personne et aux familles
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Choosing Your Software

Publié le 29/07/2019

Avantages

It encompasses what other brands do alacart into one easy to use, comprehensive data and growth oriented software solutions.

Inconvénients

Earlier years struggled with products being launched what seemed prematurely, and promises of technology to come which seemed forever to happen. However over the last several years what you provide in my opinion of over 6 years the best software solutions for salons.

Verbena
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Overall Satisfied

Publié le 06/08/2019

Shortcuts customer support is always available and very helpful

Shortcuts customer support is always available and very helpful

Avantages

Shortcuts is very user friendly. I love how it keeps up with my client's histories

Inconvénients

Sometimes the program license times out which is frustrating and takes unnecessary time I don't have.
The pricing is a little high currently but I've used it for 12 years and don't want the hassle of switching

Melissa
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Pros/cons

Publié le 19/09/2019

It does what we need it to do and easy to train new people. Customer service should be more...

It does what we need it to do and easy to train new people. Customer service should be more knowledgeable and sales dept is no help at all.

Avantages

I like it keep the history of clients for so long. It is easy to make appointments.

Inconvénients

It is limited for marketing. With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.

Phyllis
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for Beauty Salons and Barber Shops

Publié le 29/10/2019

Overall, I very like the software. We have had it in two businesses.

Overall, I very like the software. We have had it in two businesses.

Avantages

It is user friendly and there are a lot of reports that make it easy for you to access. It tracks working hours by just logging in.

Inconvénients

It's not so much the software, it's is the fact that you have to pay for ever little feature to grow your business.

NAOMI
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

business manager

Publié le 16/08/2019

there are moment where its easy to access, but when the system reboots and a transaction is still...

there are moment where its easy to access, but when the system reboots and a transaction is still showing pending in the system. it is pain trying to clear things up

Avantages

its easy to search up customers name at some points

Inconvénients

Its need a more creative board to allow front desk clerk to access more and key tips needs to pop u.

ANITA
Note globale
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Disappointed

Publié le 01/02/2018

Please listen to your clients I have just had my licence revoked on my remote access when i needed...

Please listen to your clients I have just had my licence revoked on my remote access when i needed at the most but not only that they have taken my salon one as well how disgusting as it is paid for i am away visiting a very poorly friend overseas and will probably need to fly home to sort out this mess as my salon cant function properly

Avantages

I have not really got a problem with this product. I rarely use in the old days they had an amazing team

Inconvénients

I found it easy to use as a small salon I cant afford all the extra add ons but I have muddled through

Adam
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best so far

Publié le 17/09/2019

Handles ALSMOt everything I need in salon software

Handles ALSMOt everything I need in salon software

Avantages

Best visually that is available and easy to use

Inconvénients

Not open to certain custom options would like more custom reports and access to interact with 3rd parties

Angela
Note globale
  • Secteur d'activité : Emballage et conteneurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Detailed and easy to use!

Publié le 11/07/2017

Helps to organize my business

Helps to organize my business

Avantages

I love how easy this program is to use, and I love all of the reports available to help me keep my salon running smoothly

Inconvénients

The thing I like least about shortcuts, and it's not really a problem at all is that if my main computer goes down it renders all of my computers useless. I wish there was a way that it could be run remotely without having an on-site main terminal needed

Jeannie
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Feedback

Publié le 19/09/2019

Overall I am satisfied with my experience with Shortcuts Software and staff

Overall I am satisfied with my experience with Shortcuts Software and staff

Avantages

User friendly and great customer service/help desk

Inconvénients

Access via phone or remote desktop. Difficulty navigating remotely

Tey
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Shortcuts new features

Publié le 23/09/2019

Easy to use and keep tracks of all reports

Easy to use and keep tracks of all reports

Avantages

Cloud and new marketing campaigns sms and email

Inconvénients

Slow if you try to checkout clients and look at the appointment sometimes crash.

Karen
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shortcuts Software Review

Publié le 23/07/2019

Avantages

How easy it is to use and the support from the Shortcuts team.

Inconvénients

Trying to figure out the online booking. I was the issue not the software.

Debbie
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Highly recommend

Publié le 18/10/2017

Avantages

Easy to use, highly known so lots of new staff already know how to use. Online booking on Facebook and Instagram and marketing are great and I love the consultation forms on my tablet that my customers can sign. Report and manage staff from home and staff have access of their diaries on their phones.

Inconvénients

I'd like more webinars weekly instead of monthly they are good but I would like more of them. It's good to go back over the things that I sometimes forget