Mint Service Desk
Solution de gestion du centre de service et des ressources informatiques
4,8 /5 (9 avis) Donnez votre avis !
Flexible, easy to use, a host of features at a reasonable implementation price
Avantages
The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Inconvénients
When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
Solution de gestion du centre de service et des ressources informatiques
Ease of use is the key
Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Avantages
I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Inconvénients
For our purposes everything is ok. It is great for ticket management.
Réponse de OPGK RZESZOW
Dear Lukasz,
Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
Solution de gestion du centre de service et des ressources informatiques
Very good tool
Very happy with the software and the service.
Avantages
During our periods using it, it was very simple and organized software to cover our needs.
Inconvénients
Some graphic designs of the interphase could be improved.
Solution de gestion du centre de service et des ressources informatiques
Very good Asset Management tool
Avantages
I like that it has its own ticketing system integrated with it.
Inconvénients
I wish they improve and modernize the user interface.
Solution de gestion du centre de service et des ressources informatiques
Great system
Avantages
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Inconvénients
I like everything is very helpful and easy
Solution de gestion du centre de service et des ressources informatiques
Excellent
Very professional and fantastic service
Avantages
Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.
Inconvénients
At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.
Réponse de OPGK RZESZOW
Thank you for reviewing us. We are working hard to improve the overall onboarding experience.
Solution de gestion du centre de service et des ressources informatiques
Very usefull
Avantages
Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option
Inconvénients
Nothing to add at this moment .... thanks
Solution de gestion du centre de service et des ressources informatiques
Great new comer
Avantages
Ease of use.
Chat oriented communication.
Inconvénients
As the system is new, not all features available but current features already enough for helpdesk and asset management.
Réponse de OPGK RZESZOW
Thank your for your review. We are working hard to improve our solution.
Solution de gestion du centre de service et des ressources informatiques
Great software
Avantages
Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
Inconvénients
Initially tough to figure out. There is a steep learning curve
Solution de gestion du centre de service et des ressources informatiques
I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.