Avis clients sur Mint Service Desk

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

- flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)

- some UX improvements
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

I like that it has its own ticketing system integrated with it.

I wish they improve and modernize the user interface.

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

For our purposes everything is ok. It is great for ticket management.

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

I like everything is very helpful and easy

During our periods using it, it was very simple and organized software to cover our needs.

Some graphic designs of the interphase could be improved.

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option

Nothing to add at this moment .... thanks

Ease of use.

Chat oriented communication.

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Initially tough to figure out. There is a steep learning curve