Avis clients sur Mint Service Desk

Avantages

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Inconvénients

I like everything is very helpful and easy

Avantages

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Inconvénients

For our purposes everything is ok. It is great for ticket management.

Avantages

Ease of use.

Chat oriented communication.

Inconvénients

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Avantages

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Inconvénients

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Avantages

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Inconvénients

Initially tough to figure out. There is a steep learning curve