Avis clients sur Navigo Digital Signage

Navigo Digital Signage

4,4 (35)
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Un outil cloud d'affichage dynamique pour les entreprises de toutes envergures

Note globale

4,4 /5
(35)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,1/5
Support client
4,6/5

94%
des utilisateurs recommandent cette application
Classer par

35 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Software is great.

Publié le 30/07/2019

Avantages

The graphics and the different features are great.

Inconvénients

Updates should occur more frequently. Once a day is a be it antiqued.

Réponse de Interactive Touchscreen Solutions

Thank you for taking the time to leave us valuable feedback. Content updates to your Navigo? System may be manually sent on-demand as many times a day as needed to ensure your visitors have access to the most current building information. If your data is being automatically pulled from another source, Navigo? gives you the ability to schedule the updates as frequently as needed. Please contact us for assistance is scheduling your automatic content updates to a more frequent schedule it's really simple! We're available 8am to 6pm at 800-652-4830 and have an After-Hours Support team available at 443-302-2615.

Melody
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Navigo is pretty great to have here!

Publié le 30/07/2019

Avantages

We love that we are able to add personalized screens for guests and tenants

Inconvénients

It's been hard to get people familiar with touching it for information - they tend to just stand and watch. Also we have had a few minor problems with connectivity here and there - but that could be on our end...

Réponse de Interactive Touchscreen Solutions

Thank you for great feedback! There are literally dozens of ways you can promote user engagement and interactivity and many services and applications that integrate with Navigo to truly customize and enrich your visual communications. We've organized 101+ ways to maximize digital signage at https://www.itouchinc.com/digital-signage-101. Our support teams are available Monday-Friday 8am-6pm Eastern and after hours at 443.302.2615 for assistance with your digital signage system.

Claire
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Property Management Review

Publié le 30/07/2019

Avantages

Customer support. I have worked well with and feel supported by our account reps.

Inconvénients

It is not very user friendly when first introduced. It takes some training and practice to know how to correctly publish certain features.

Réponse de Interactive Touchscreen Solutions

We appreciate your feedback!
We want to make sure you are aware that we still provide customer support, personalized training at no cost even if you're still using the analog system since we migrated to the cloud in 2016. Reach out for any support you need to provide your tenants with the enhanced benefits of your digital signage system. We're available 8:00am to 6:pm weekdays at 800-652-4830 and After-Hours Support can be reached at 443-302-2615 for your convenience. Thanks for taking the time to provide us with insight on your experience with your Navigo System.

dimas
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

easy user interface / admin a bit difficult

Publié le 14/08/2019

neutral

neutral

Avantages

Easy to work with once you get the hang of it. Touch screen interface is great for users.

Inconvénients

price and admin side of use. The cost of software is prohibitive for renewing.

Réponse de Interactive Touchscreen Solutions

Thank you for your feedback! Our Navigo?Cloud subscription starts at $45/month which provides organizations with version release updates, routine data backup, data disaster recovery, instant updates from any device with a browser and live feeds for news & weather. Understanding that this expense may not always be within customers' budgets, we also provide an on premise software bundle that gives customers access to today's software version with no ongoing fee. If you're interested in learning more about this option, please contact us at 410-451-1540.

Kevin
Kevin
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Interface and customer service are weak links

Publié le 30/07/2019

No discrenable benefits, only the intangible of knowing the tenants like to be able to promote...

No discrenable benefits, only the intangible of knowing the tenants like to be able to promote themselves.
Overall, not a good value, but with a few improvements to the 'cons' noted above, it could be. Just don't 'nickel and dime' your customer base.

Avantages

This product is a great service for our commercial real estate tenants.

Inconvénients

Three main things:
1) Interface is complicated
2) Being charged for services that shouldn't be necessary (like how to customize the directory)
3) No local service techs (company is based in Connecticutt and we are in Oregon)
These are not insignifcant issues.

Réponse de Interactive Touchscreen Solutions

Thanks for taking the time to provide us with insight on your experience with your Navigo System. We want to make sure you are aware that we provide customer support, personalized training at no cost even if you're still using the analog system since we migrated to the cloud in 2016. We're happy this is a great service for your tenants however there are more than 100 ways you could maximize your system with the type of content your display and you have full access to control content with Navigo Cloud content management system. Reach out for any support you need to provide your tenants with the enhanced benefits of your digital signage system. We're available 8:00am to 6:pm weekdays at 800-652-4830 and After-Hours Support can be reached at 443-302-2615 for your convenience. We appreciate your feedback!

Kim
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Digital Directory

Publié le 14/08/2019

It is a great product. Easy to use and gives us the ability to add as many of our clients as we...

It is a great product. Easy to use and gives us the ability to add as many of our clients as we need to.

Avantages

The ability to add as many of our clients as we needed. We were able to also add building, local and leasing information.

Inconvénients

Being charged to make changes. When Banks merge it changes the building name. To change the name and picture we are charged.

Joan
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BUILDING DIRECTORY

Publié le 06/08/2019

The directory allows the individuals from off the street to come in and search for a company or a...

The directory allows the individuals from off the street to come in and search for a company or a person.

Avantages

I like the ease of adding companies and names.

Inconvénients

Adding ICONS for individual companies and if you have to step away from the input of information, the screen freezes up and you have to start over.

Joy
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very good value

Publié le 30/07/2019

I bought the system so that we could do away with the sign board that was constantly out of date.

I bought the system so that we could do away with the sign board that was constantly out of date.

Avantages

It is pretty intuitive and the support I get when using it is the best. It is easy to keep it up to date and current.

Inconvénients

The rare occasions when it crashes and I'm not crazy about the maps.

Marvin
Marvin
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Experience as product administrator

Publié le 20/12/2019

Overall, this has been a great experience. In the process of new upgrade so looking forward to...

Overall, this has been a great experience. In the process of new upgrade so looking forward to linking to the devices being simpler from cloud.

Avantages

-Fairly simple to use
-Great support for troubleshooting

Inconvénients

-Would like to see a mobile app version
-adding flyers and announcements could be more streamline.
-frequent need to calibrate

SHARILYN
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Product

Publié le 07/08/2019

Excellent!

Excellent!

Avantages

It is very easy to use and I was provided with excellent support and instructions.

Inconvénients

I like everything about the software. The initial install required some work, but very easy and all customer service reps are very friendly and helpful.

Constance
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Good Program

Publié le 22/07/2019

The systems are user friendly and they look great.

The systems are user friendly and they look great.

Avantages

Good program. Good IT support.

User friendly and looks great for our guests.

Inconvénients

Not convinced the sales people are honest with regard to why the clients now "must" move to the cloud server for a monthly fee, but they are sales people.

Réponse de Interactive Touchscreen Solutions

We're grateful for the feedback and want to be transparent about motivating our most valued clients to come to cloud computing with us. For those who've been with us -- through manual hardware maintenance and managing content laboriously, we are outrageously ecstatic about how the cloud makes our trademark software, that your system runs on, faster, even more accessible and maintainable via the internet. We're a prolific and progressive organization and find that on-demand computing is the best approach to providing excellent service to you on demand. Our cloud strategy reduces costs to our client, gives users flexibility and mobility, is scalable to your needs, increases your options vastly, lowers security risks and eliminates the need for hardware replacements and a backup plan. Our design experts are always very driven to make your life easier.

Karen
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Navigo Digital Sign Feedback

Publié le 31/07/2019

Overall we are very pleased with the product.

Overall we are very pleased with the product.

Avantages

That our office can access it remotely. We manage the building where this signage is located remotely so it's key for us to be able to post updates or notices on the digital signage from our office.

Inconvénients

That we don't always know when sign goes down due to power failure at a building we manage remotely. We get notified by our tenants and then have to physically check on the sign to see that it's gone down to see if we're able to reset things by restarting or if we need to call for a tech. Would be great if there could be some kind of notification that gets generated when the sign goes down.

Réponse de Interactive Touchscreen Solutions

Thank you for the valuable feedback! A Navigo 4.0 version release is planned for January 2020 and the Cloud Premium subscription will give our customers access to our advanced AutoAlert features, including the offline alert. If your Navigo System goes offline, for any reason, you are sent a real time alert. For information on this planned version release, please contact us at 443-302-2615.

Don
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Electronic Directories

Publié le 29/07/2019

Avantages

I like how easy this is to update remotely, and also integrations to text building staff by the press of a button.

Inconvénients

I think the look should be updated, it seems a little outdated. Also, would like more integrations if possible.

Réponse de Interactive Touchscreen Solutions

We appreciate the solid feedback, thank you. Navigo? integrates with many systems, databases and APIs to customize your display content. There are more than 101 ways you can customize content with Navigo?. For ideas on how to optimze your screen display you can check out: https://www.itouchinc.com/digital-signage-101 and you can also check out 'Our Partners' section which show the database and security systems we integrate with here: https://www.itouchinc.com/our-partners/. We're a custom signage solution. Our Navigo design experts are always happy to discuss enhancing your system!

Patricia
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Navigo Digital Display Boards

Publié le 31/07/2019

We are able to modify the directory within minutes of receiving correction or update notifications...

We are able to modify the directory within minutes of receiving correction or update notifications from our tenants.

Avantages

The software is easy to use and is easy to train others to use.

Inconvénients

My IT department is not familiar with the software so if there was ever an interface issue there was a slight delay in the needed fix.

Réponse de Interactive Touchscreen Solutions

We're glad you find the system easy to use and value your feedback. We do provide ongoing training and support -- especially for onboarding new members on your team, which is included in your service. Our support teams are available Monday-Friday 8am-6pm Eastern and after hours at 443.302.2615 for assistance with your digital signage system.

Morgan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Navigo Digital Signage

Publié le 07/08/2019

Very good.

Very good.

Avantages

The tenants like the signage and it's very modern.

Inconvénients

Trying to reset the system, the face plate has to be removed.

Jennifer
Note globale
  • Secteur d'activité : Bureau exécutif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Navigo Experience

Publié le 22/08/2019

I feel the product is clean, modern and easy to use.

I feel the product is clean, modern and easy to use.

Avantages

I like it because it can be easily changed and logo's can be added with minuets.

Inconvénients

Delays in getting repair performed when needed.

Réponse de Interactive Touchscreen Solutions

We encourage digital signage clients to consider the benefits of cloudbased content management for their systems because without an internet connection and NavigoCloud access, repairs require scheduling and remote access is not an option. Our records show your issue with making updates was resolved but there are options to explore for faster updates and recovery.

Bridget
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Navigo Review

Publié le 31/07/2019

It has been great

It has been great

Avantages

The ability to make changes remotely and instantly have the directory updated

Inconvénients

Adding Companies can be somewhat difficult, it is not the most user friendly.

Réponse de Interactive Touchscreen Solutions

Thank you for the feedback. As always, we're here to help! Navigo? Support is available Monday-Friday 8am-6pm Eastern and after hours at 443.302.2615 for assistance with your digital signage system.

Daniel
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Navigo Review

Publié le 14/08/2019

We have the local train schedules available on the lobby screen, visitors and tenants find this...

We have the local train schedules available on the lobby screen, visitors and tenants find this very helpful.

Avantages

The ease of use and the original programming process was easy to navigate.

Inconvénients

Nothing to report here, the concept was new to all of us here and we had no issues getting the system on board.

kathy
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Navigo experience

Publié le 07/08/2019

Tech support is Fantastic!

Tech support is Fantastic!

Avantages

Ease of use. Our users hardly ever contact us for help as the Navigo support is comprehensive.

Inconvénients

Training was difficult to schedule and the trainer did not teach best methods or answer all questions adequately. Tech Support was able to help and set us straight.

Katy
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Building Directory Upgrade

Publié le 30/07/2019

I appreciate the free training webinars. I have found their support team to be extremely helpful.

I appreciate the free training webinars. I have found their support team to be extremely helpful.

Avantages

I find it very easy to update with information and it looks sleek.

Inconvénients

I wish there was a bit more flexibility in updating design and graphics. The logos for the tenants are extremely small.

Kimberly
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Navigo Active Signage Review

Publié le 31/07/2019

Avantages

I like that the software is web based so that I can make any updates easily and on the web. I don't need to be on-site to make any changes.

Inconvénients

I don't always remember to get the latest version of the information when I log in. It seems to have worked out fine anyway because I'm the only one who updates the information.

Réponse de Interactive Touchscreen Solutions

Thank you for your review! Content updates to your Navigo? System may be manually sent on-demand as many times a day as needed to ensure your visitors have access to the most current building information. If your data is being automatically pulled from another source, Navigo? also gives you the ability to schedule the updates as frequently as needed so you don't forget. Please contact us for assistance is scheduling your automatic content updates to a more frequent schedule it's really simple! We're available 8am to 6pm at 800-652-4830 and have an After-Hours Support team available at 443-302-2615.

Megan
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Navigo and GO!

Publié le 10/12/2019

Overall I am very pleased with Navigo. We are able to run important building information for our...

Overall I am very pleased with Navigo. We are able to run important building information for our tenants to see such as Annual Fire Testing and Fire Drills, and we can keep our ever-changing tenant directory up to date easily. The Navigo signage was a great addition to our lobby area!

Avantages

I love that the software can be used remotely to update our tenant directory. I can do it at my convenience right from my desk, and view the results in real time at the site.

Inconvénients

I needed to take more than one general training class to learn the basics in order to use the software to the fullest extent. The program isn't difficult to operate, but I wasn't able to play with the software as I usually do when learning a new program. The excellent training team walked me through many of the steps and I can now update the sign on my own as needed.

Yvette
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

What I think of Navigo

Publié le 29/07/2019

The Navigo is a good software overall. I would continue to use if at our company.

The Navigo is a good software overall. I would continue to use if at our company.

Avantages

The software is ease to learn. The IT worker is always willing and ready to help us when there an issue.

Inconvénients

The systems has a few issues everytime we use it.

Jennifer
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Navigo System

Publié le 30/07/2019

Customer service is great

Customer service is great

Avantages

Online system is easy to update, user friendly

Inconvénients

System goes down frequently
Doesn't always update
screen appearance

Réponse de Interactive Touchscreen Solutions

Thank your for taking the time to leave us feedback. We value your experience as a customer and your compliment. Our records show this issue was resolved by our support team immediately when it was reported on 6/6/19 and we've followed up, as a best practice, 3 consecutive days post-resolution. If there are any reoccurrences with equipment performance or challenge with using Navigo Cloud, our support team is responsive when you notify us at 443-302-2615. We also represent you for any equipment concerns with the manufacture on your behalf if any issue you have escalates from equipment operations. Please get in touch with your support team for additional assistance or training needed for your system admins.

Austin
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Mostly user friendly

Publié le 02/08/2019

Avantages

Gets the job done relatively easy to use

Inconvénients

Tickers don’t work well and the software feels clunky and slow at times

Réponse de Interactive Touchscreen Solutions

Thank you for your feedback. Live feed data, such as Tickers, is available with any active Navigo?Cloud Subscription. To reactivate your subscription and take advantage of news, weather, real time traffic updates and so much more, please contact us at 410-451-1540.