Splashtop

Solution d'accès à distance pour les professionnels et les équipes

Note globale

4,7 /5
(579)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,8/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

579 avis

Ludovic
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review

Publié le 26/12/2022

C'est un gain de temps phénomènale, pour prendre la main sur les millieurs d'ordinateurs que l'on a en gestion au quotidien

Avantages

Sa facilité d'installation, sa legereté, il ne consomme que très peu de ressource.il est également très fiable

Inconvénients

il manque des fonctionnalités tel que le copier coller d'identifiant mot de passe directement par exemple.

Alternatives envisagées 

AnyDesk

Pourquoi choisir Splashtop 

c'est un produit intégré à notre RMM qui répond pleinement à nos attentes

Logiciel antérieur 

TeamViewer et AnyDesk

Pourquoi passer à Splashtop

le rapport qualité prix, et la facilité d'intégration pour nos équipes techniques et nos clients
Kouadio franck arnold
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

excellent outil prise en main

Publié le 10/11/2022

Avantages

Support de gestion à distance Facile à utiliser. Facilité de résolution des problèmes d'ordre informatique

Inconvénients

Configuration un peu compliqué mais avec quelques bidouillage ça marche

MARIE-LINE
Note globale
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Facile & fiable

Publié le 10/06/2021

Avantages

L'installation a été facile, la prise en main fluide et aucun bug. Le logiciel est fiable, stable sur des journées complètes en continu.

Inconvénients

Je ne parle pas anglais et parfois il n'y a pas de traduction. Cela dit, c'est assez intuitif et l'assistance ne se fait pas attendre.
Second point, durant la période d'essai je ne savais pas que j'utilisais la version la plus chère. Du coup j'ai perdu la fonctionnalité du "double écran sur le double écran" lors du paiement de la version la moins chère.

OLIVIER
Note globale
  • Secteur d'activité : Énergies renouvelables et environnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficace

Publié le 12/05/2020

Avantages

Son utilisation est ultra facile et pratique

Inconvénients

son tarif un peu élevé pour une année . On espère une remise l'an prochain

Réponse de Splashtop

Bonjour Olivier,

Je vous remercie pour la tres bonne note que vous nous avez donne ! Splashtop est repute pour ses prix abordables et nous sommes tres fiers quant a la simplicite d'utilisation de notre logiciel. Pourriez-vous nous dire lequel de nos produits vous utilisez actuellement ?

De plus, si jamais vous avez des requetes particulieres ou vous souhaitez discuter directement avec un membre de notre equipe, n'hesitez pas a nous contacter https://www.splashtop.com/contact-us

octavio santiago
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Utilisation pratique

Publié le 10/11/2022

Avantages

pratique et rapide, pour une utilisation personnelle

Inconvénients

aucun de spécial, le logiciel est utile et facile

Julie
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very easy!

Publié le 14/05/2020

Très bon support informatique pour l’installation et sécuritaire.

Avantages

Comme si c’était votre ordinateur au travail! Génial!

Inconvénients

Je n’ai rien à signaler, c’est comme au travail, donc aucune plainte!

Matthew
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great remote desktop software with incredible features!

Publié le 09/02/2018

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Avantages

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Inconvénients

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Mark
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Splashtop for the win!

Publié le 13/04/2022

Very positive experience. I use it very frequently and rely on it for my business. Never needed tech support but business support has been excellent.

Avantages

Splashtop Business aka Splashtop SOS does exactly what it says it will. Supported our entire community during lockdown and enabled free licenses. So easy to get users to sos.spalshtop.com with an autodownload and no install, just run it (unless you're a Mac user but thats Macs over zealous, hard to fathom security locks).

Inconvénients

does lack the ability to get a transcript which would be useful, unless I missed it somehere in the UI.

Alternatives envisagées 

AnyDesk

Pourquoi choisir Splashtop 

Teamviewer I deemed to have unfair contract terms and lacked any care for clients when I requested help. Point blank refused.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

It just works.
Lynn
Note globale
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

dont waste your money. downhill since they removed the desktop version

Publié le 10/02/2023

Avantages

i loved the desktop version but you removed that and now it crashes on me at least three times a day

Inconvénients

i loved the desktop version but you removed that and now it crashes on me at least three times a dayyou dont have a control v option. i have to use the mouse and click other options and then paste clipboard as keystrokes. beyond inconvenient. in one remote session to update autodesk software i may have to do that 100+ times when i could just do ctl+v then enter and never have to touch my mouse

Adriaan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

An excellent LogMeIn replacement

Publié le 01/05/2021

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch.

Avantages

Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration

Inconvénients

Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts

Alternatives envisagées 

TeamViewer, Central et GoToMyPC

Pourquoi choisir Splashtop 

We've used LogMeIn Free, then LogMeIn Central for many years. However, LogMeIn wrote to us a couple of years ago intending to more than double the price we were paying. So we looked at alternatives, and Splashtop came out on top for functionality and price. After a two week free trial we were satisfied that Splashtop was the way to go.

Logiciel antérieur 

Central

Pourquoi passer à Splashtop

Ease of use Lots of useful features Pricing
Linda
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Excellent Way to Access Your Computer Remotely

Publié le 24/11/2020

Splashtop gives me the freedom to work remotely. The platform makes you feel like you're sitting at the computer you're accessing remotely. I love it!

Avantages

I am very grateful that one of my clients introduced me to Splashtop. The platform allowed me to access his computer remotely and it worked very well. I had been using another platform for my own computers in my office. When that platform stopped providing free access, I started researching other platforms. Many had ridiculously high prices that were too high for my little business. I was pleasantly surprised at the price when I researched Splashtop. Thanks to them, I now have all the accessibility I need at a reasonable price.

Inconvénients

At first I couldn't find out how to log someone out if they had forgotten to log off when they were done. After some searching and clicking around, I found the disconnect option. It would be nice if that was a little easier to find. Other than that, I have no other complaints.

Alternatives envisagées 

GoTo Meeting et GoToMyPC

Pourquoi choisir Splashtop 

TeamViewer no longer offered to the free option to me. Their pricing was not affordable for my small business.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

The pricing for Splashtop was reasonable and affordable for my small business needs.
James
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great Product, Great Value

Publié le 23/10/2020

We needed a replacement product for remote access of our local desktops both from our satellite office as well as in the event stay at home orders went back into effect. Other products I've used in the past for this purpose have been so slow and unresponsive that even with fast internet it was painful to try to work using remote access. Splashtop is very fast and works very well. It was also available at an incredibly reasonable price for the number of users our firm needed.

Avantages

Probably the most important aspect of this software is how fast and responsive it is. Programs I've used in the past have had a lag where my curser doesn't track as quickly as my mouse movements, or text is entered more slowly than I type. Splashtop feels almost like I am working on the desktop locally rather than remotely accessing it. It also has nice features for transferring files, printing locally or remotely, locking the screen and controls of the remote desktop, and a live chat feature (although I do not really use the chat feature).

Inconvénients

It is a bit tedious to set up the program on different computers due to all of the authentications emails, it takes a little while to familiarize oneself with the admin controls, and you need to take steps to make sure that the Splashtop Streamer app is running in the background when you try to launch the remote access, which can be confusing to explain to users that are not technologically savvy.

Alternatives envisagées 

Citrix DaaS

Pourquoi choisir Splashtop 

ShareConnect, a program offered with our Citrix ShareFile subscription, was going to be discontinued as a SaaS offering, and the replacement option that would have been available was not a good fit and would have been much more expensive.

Logiciel antérieur 

ShareFile

Pourquoi passer à Splashtop

Splashtop was a cheaper, better fit. Even the Citrix salesperson did not recommend that we try to replace ShareConnect with the Virtual Apps and Desktop program. Once I saw how fast Splashtop operated, I did not even consider looking at some of the programs we had used prior to ShareConnect.
Steve
Note globale
  • Secteur d'activité : Arts de la scène
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This is the best Remote Desktop software

Publié le 25/06/2020

It has been excellent. Support is great and they have never tried to sell me more than I need

Avantages

Very easy to use
Easy to configure
Great support
Works on every PC I have and iPhones!
I use this every single day
Excellent value

Inconvénients

Can only access one remote PC at a time
Wish there were a bit more customizations
Need to be able to remove their icons (mouse, etc)

Alternatives envisagées 

Join.Me

Pourquoi choisir Splashtop 

They went from free to an extremely high cost with no improvements

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

Price and ease of use and functionality

Réponse de Splashtop Traduire en Français

Hi Steve

Thank you so much for the review and rating. We've been dedicating to deliver the best value remote access and support solutions to our customers.

Unlike other service providers, our pricing remains the same for customers and allows them to stay with their chosen package without unannounced price raises.

With Splashtop, each user can access more than one computer at a time, in fact up to 10.
And the Splashtop agent Streamer tray icon can also be hidden. In addition to that the Streamer can also be installed silently.

Feel free to contact our support team so we can assist you regarding the above.

Thanks again for choosing Splashtop!

Regards,
Antonia Wang
Splashtop Customer Success team

Angie
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Awesome software for the now more common "stay at home' worker.

Publié le 08/05/2020

I had been using another software prior to switching to Splashtop in March, it was a free version because I had only need to access my work computer from home minimally and that was only to access our accounting software, everything else I needed was in the "cloud". The free software I was using had a horrible lag and terrible visual quality and once our state got stay at home orders, I began working from home full time, the lag and poor visual quality was not an efficient way to work. I looked into upgrading the free version but couldn't verify if the lag would be fixed and the price was outrageous so I opted to look for an alternative. That is how a came across Splashtop and decided to give the trial version a whirl and I am so glad I did, I knew with a day or 2 that I would be purchasing a license.

Avantages

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

Inconvénients

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Réponse de Splashtop Traduire en Français

Hi Angie,

Thank you so much for the scoring and telling us your user experiences. It's truly our pleasure to have an environmental protector/maintainer as one of our customers.

Regarding your feedback, have you tried our monitors switching hotkeys? Here are the articles for your information:

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014465512-MULTI-MONITOR

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014349892-Splashtop-Business-App-Supported-Shortcuts-Hotkeys

If you would like to have any further assistance, feel free to reach out any time at: https://www.splashtop.com/contact-us. We are at your disposal

Stay healthy and take care!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Affaires internationales
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy-to-use and deploy solution for remote access with super service

Publié le 23/12/2020

Excellent.

Avantages

Multi-monitors management;
Easy access from PC to PC remotely;
Management of users and access made simple;
Quality of service and support.

Inconvénients

Some missing tools compare to Teamviewer.

Alternatives envisagées 

TeamViewer

Pourquoi choisir Splashtop 

Pricing and deployement capacity for a company like ours.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

Service and implementation as well as pricing.
Drew
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great Value for the money for a remoting solution

Publié le 09/08/2018

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Avantages

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Inconvénients

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Daniel
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Finally, Remote Access with a Smile

Publié le 01/08/2019

I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.

Avantages

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Inconvénients

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Alternatives envisagées 

TeamViewer, Dameware et Zendesk Suite

Pourquoi choisir Splashtop 

LogMeIn while providing a heavyweight piece of software were exorbitantly expensive. Massive price hikes every year. Why did I put up with them for so long? Fear of having a major headache in transitioning all clients to a different product.

Logiciel antérieur 

Rescue

Pourquoi passer à Splashtop

I enquired with many companies, those are just a few that come to mind. The easiest and most useful help was from Splahtop. They gave me a full trial, extended that trial and then helped in the move from LogMeIn to the Splashtop product. All the way through I had regular email communications checking all was going well. Very satisfied customer.
Jake
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great product, easy to configure and deploy.

Publié le 12/12/2020

Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.

Avantages

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

Inconvénients

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

Alternatives envisagées 

Zoho Desk et GoTo Meeting

Pourquoi choisir Splashtop 

Random disconnects, mouse/keyboard delays and freezing.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

I really liked Splashtop during the trial and pricing.
Steven
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Excellent User Experience!

Publié le 27/05/2020

I'm able to work remotely with no loss of productivity and also able to provide support to other users who do not know how to solve computer issues themselves.

Avantages

I was particularly impressed with the sound transfer features of the software. I selected my desired sound settings on setup of the program, rather than having to select it with each session. There was no delay or latency and the full screen function makes it appear that I am sitting at my office computer. The cost was low and the value very high, especially when compared to other similar software, some of which costs 10 times as much.

Inconvénients

Two different software programs, a streamer and a business program, must be loaded. It would be nice to only have to load one program, but this was not that much of a hassle.

Alternatives envisagées 

Pro

Pourquoi choisir Splashtop 

The prior program was slow and the sound transfer feature was very weak and had to be enabled with each session. When it was enabled, it caused degrading graphics.

Logiciel antérieur 

RemotePC

Pourquoi passer à Splashtop

Logmein was very expensive and the quality was not one bit better than Spashtop.
Julie
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Help your business grow with Splashtop Business Access

Publié le 29/07/2019

The company is wonderful. The tech support is quick and effective and they don't stop until they get your problem solved as well as have great follow up after the fact. The price is affordable and the downloads quick.

Avantages

We love the ease of setup for both us and our customers. When a new client comes on board, we simply send them the link, and in no time we are securely connected to their device.

Inconvénients

That there is difficulty transferring very large files such as their QB desktop back up file

Daniele
Note globale
  • Secteur d'activité : Politique publique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Everything is easy

Publié le 25/04/2020

Because the covid-19 we had to stay at home from one day to another and was absolutely necessary to have an easy and light solution for smart and remote work without a VPN availability.
Splashtop easily solved this necessity

Avantages

It was easy to install: due to coronavirus all my colleagues installed Spalshtop by themselves at home.
Easy to use:all of them are using Splashtop without any formation.
Easy to administer: it was very easy for me manage licences

Inconvénients

An option missing is to send a sequence that simulates ctrl alt canc via keyboard.
Not a strategic absence but could help

Alternatives envisagées 

TeamViewer

Pourquoi choisir Splashtop 

Because we needed a lighter and easier tool for remote connection. And with a more clear and flexible licencing policy

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

Best prices an clear licence policy.
Juli
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Splashtop - Great Solution

Publié le 27/03/2020

Exceptional. Again, I was skeptical when I first changed over but I have loved it and use it everyday.

Avantages

This software is very affordable and easy to use. It is quick, doesn't freeze up and can be used from anywhere. I constantly go onto client computers and my computer from clients and feel this is a very efficient and affordable solution for any business or individual that needs to access computers from multiple sites. I used GoToMyPC for years but they keep raising prices astronomically. I was hesitant to move off their software but actually think Splashtop works better since I have changed to it. And it is much more affordable.

Inconvénients

Nothing I have discovered yet is a problem. I did have a printing issue but was able to easily find the solution through an online search.

Gregory
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Daily use for IT Support - Almost flawless

Publié le 11/12/2020

My overall experience with Splashtop is great. If I send them a question, which is rare due to the simplicity of the software, they answer very quickly. I have even called and gotten to talk to a real person that knows what they are talking about.

Avantages

I have an advanced account, which means I can let my clients setup a free Splashtop account, then I can give them access to their specific computer for their own home acess. I have used this for over 40 computers and users during the pandemic, and it has been one of the best things I have ever used. These people have multiple monitors at work, and I setup their home computers to match, so they can actually use a 3 monitor system at home that mirrors their work computers. And....I can remote their computers at the same time that they are if they need help, and they can see what I am showing them. I can also do random drop ins and see what they are doing, if they are working, etc. I can split up by different clients and the user interface to do this is simple. I will definitely be using this software for years to come if they don't update it and mess me up. The SOS will let me see iPad and iPhone screens and talk on the phone with the users to help them get through problems on their devices. Pretty simple.

Inconvénients

What I like least is the fact that Apple will not let Splashtop SOS control and iPad or iPhone instead of just seeing what the user is doing.

David
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This software saved my business

Publié le 30/07/2019

Most of the support tasks that I perform now are with Splashtop Business Access, and physical visits to clients are now rare. Much of the work is after hours when businesses are closed, so it works very well for me.

Avantages

The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. Splashtop has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers.

Inconvénients

There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that.

Luca
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Splashtop SoS remote support tool

Publié le 21/10/2022

Splashtop Sos was really easy to setup and integrate in the production scenario.

Avantages

Splashot Sos was simple but powerful tool for remote support activities.

Inconvénients

Difficulty on the integration with Microsoft tools, like Active Directoty and Microsoft Teams. Furthermore there no tools available from a simple migration from different Support software.

Alternatives envisagées 

TeamViewer et Microsoft Teams

Pourquoi choisir Splashtop 

Reduce operational costs

Logiciel antérieur 

TeamViewer