Avis clients sur Splashtop

Splashtop

Solution d'accès à distance pour les professionnels et les équipes

Note globale

4,7 /5
(665)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,8/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

665 avis

Ludovic
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review

Publié le 26/12/2022

C'est un gain de temps phénomènale, pour prendre la main sur les millieurs d'ordinateurs que l'on a...

C'est un gain de temps phénomènale, pour prendre la main sur les millieurs d'ordinateurs que l'on a en gestion au quotidien

Avantages

Sa facilité d'installation, sa legereté, il ne consomme que très peu de ressource.il est également très fiable

Inconvénients

il manque des fonctionnalités tel que le copier coller d'identifiant mot de passe directement par exemple.

Alternatives envisagées 

AnyDesk

Pourquoi choisir Splashtop 

c'est un produit intégré à notre RMM qui répond pleinement à nos attentes

Logiciel antérieur 

TeamViewer et AnyDesk

Pourquoi passer à Splashtop

le rapport qualité prix, et la facilité d'intégration pour nos équipes techniques et nos clients
Kouadio franck arnold
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

excellent outil prise en main

Publié le 10/11/2022

Avantages

Support de gestion à distance Facile à utiliser. Facilité de résolution des problèmes d'ordre informatique

Inconvénients

Configuration un peu compliqué mais avec quelques bidouillage ça marche

Isabelle
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Très utile pour avoir accès à des logiciels à distance

Publié le 20/11/2023

Très utile pour accéder à des logiciels métiers non disponibles sur mon poste de travail

Très utile pour accéder à des logiciels métiers non disponibles sur mon poste de travail

Avantages

Pouvoir réveiller les ordinateurs éteints et utiliser leurs ressources

Inconvénients

Parfois un poste de travail paraissant libre est déjà utilisé

OLIVIER
Note globale
  • Secteur d'activité : Énergies renouvelables et environnement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficace

Publié le 12/05/2020

Avantages

Son utilisation est ultra facile et pratique

Inconvénients

son tarif un peu élevé pour une année . On espère une remise l'an prochain

Réponse de Splashtop

Bonjour Olivier,

Je vous remercie pour la tres bonne note que vous nous avez donne ! Splashtop est repute pour ses prix abordables et nous sommes tres fiers quant a la simplicite d'utilisation de notre logiciel. Pourriez-vous nous dire lequel de nos produits vous utilisez actuellement ?

De plus, si jamais vous avez des requetes particulieres ou vous souhaitez discuter directement avec un membre de notre equipe, n'hesitez pas a nous contacter https://www.splashtop.com/contact-us

MARIE-LINE
Note globale
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Facile & fiable

Publié le 10/06/2021

Avantages

L'installation a été facile, la prise en main fluide et aucun bug. Le logiciel est fiable, stable sur des journées complètes en continu.

Inconvénients

Je ne parle pas anglais et parfois il n'y a pas de traduction. Cela dit, c'est assez intuitif et l'assistance ne se fait pas attendre.
Second point, durant la période d'essai je ne savais pas que j'utilisais la version la plus chère. Du coup j'ai perdu la fonctionnalité du "double écran sur le double écran" lors du paiement de la version la moins chère.

octavio santiago
Note globale
  • Secteur d'activité : Art
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Utilisation pratique

Publié le 10/11/2022

Avantages

pratique et rapide, pour une utilisation personnelle

Inconvénients

aucun de spécial, le logiciel est utile et facile

Julie
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very easy!

Publié le 14/05/2020

Très bon support informatique pour l’installation et sécuritaire.

Très bon support informatique pour l’installation et sécuritaire.

Avantages

Comme si c’était votre ordinateur au travail! Génial!

Inconvénients

Je n’ai rien à signaler, c’est comme au travail, donc aucune plainte!

Miguel
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Using Splashtop during pandemic

Publié le 08/06/2020

During the pandemic lock-down, our IT department had to continue provide technical support to...

During the pandemic lock-down, our IT department had to continue provide technical support to students and faculty who continue having their classes online, this tool arrived on time.

Avantages

Providing support to users who uses Windows based computers is straight forward. End users that never used Splashtop before did not have any problems sending us the 9-digit code in a short time. What helps is that the remote software is not heavy and the UI is easy to understand.

Inconvénients

Sometimes I find myself using a Linux based computer and need to provide remote help, sadly I could not find a Linux version for the agent side.

Alternatives envisagées 

TeamViewer

Pourquoi passer à Splashtop

Splashtop is affordable, other products may have voice communication and other features that could make the software bigger and expensive, however, in our setup we do not need those extra features.

Réponse de Splashtop

Hi Miguel,

Thank you for the rating and review.

Our goal is to provide the simplest and fastest remote access and remote support solution at an extremely affordable price.

A good news to share with you that we do support Linux. Here's the link for your reference: https://www.splashtop.com/downloads#sos

If you need any further assistance, please contact us at customer-success@splashtop.com. Our entire team is at your disposal.

Sincerely,
Antonia Wang
Splashtop Customer Success team

Ed
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy Way to Access Customer Computers

Publié le 03/06/2023

I use Splashtop daily to login to client's computers, check on issues, help them with application...

I use Splashtop daily to login to client's computers, check on issues, help them with application questions, monitor backups, check for viruses and more. It's easy and once a customer is setup to use Splashtop themselves to remotely access their office computer, then it's a no-brainer for them to get their work done. Businesses LOVE the fact that we have 24/7 access to their computers and that we can jump on after hours and not disturb their employees during work hours. Splashtop helps strengthen our relationships with the businesses that we support.

Avantages

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

Inconvénients

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

Kenneth
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Keeps crashing

Publié le 24/10/2022

THey are not acknowleding this is not productive when we have to restart sessions or ask the...

THey are not acknowleding this is not productive when we have to restart sessions or ask the customer to restart their PC

Avantages

We like the easy GUI to access, and the customized deployments

Inconvénients

If a user forgets to logout from his desktop pc and want to use his laptop in the field he cant, and we either have to go to his desktop and sign him out or he can wait for several minutes to terminate a connection, and we are talking +5 minutes .... We have used other solutions in the past, they would popup and asked to terminate the other connection automatically, and be done in seconds...We also constantly getting dropped or very lagged connections suddenly - rate is 50 times higher than with previous solutions - so we know its not the internet but the product... stabiliy is starting to be an issue for us

Réponse de Splashtop

Hi Kenneth. Sorry to see that you're having issues. If you haven't already, please contact our Customer Support team at https://www.splashtop.com/support or our Customer Success team at https://www.splashtop.com/form/contact-customer-success-team for assistance.

Marlyn
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Splashtop- Remote pc and devises

Publié le 28/08/2023

One thing that sets Splashtop apart from other remote control software is that it allows customizati...

One thing that sets Splashtop apart from other remote control software is that it allows customization of the single plug-in applet, making it easy to add your brand. The business application needed to provide support can be installed on multiple devices at no additional cost, enabling seamless support whether you're in the office, at home, or on the go.

Avantages

Splashtop offers a user friendly and reliable remote connection experience that is easy to deploy on PC, I like that it is compatible with all operating systems, including mobile. Something I can highligt is its smooth and hassle free connectivity and the absence of network issues, which sets it apart as a reliable solution for remote access. Users have the flexibilty to view multiple monitors and easily share files, it's like a kind of control center for other devices.

Inconvénients

The conection from PC to PC is very good, but trying to control from a PC to a mobile or tablet is not the same experience, the connection is unstable, and you cannot click and control the app properly, it is something that your Developers team need to improve, since the use of mobile devices increases every day.

Clifton
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Use Splashtop to Facilitate Remote Access, and Presentations

Publié le 03/06/2023

I have a few computers that I have set up permanent remote access to. For these computers, I can...

I have a few computers that I have set up permanent remote access to. For these computers, I can initiate remote access in an unattended state, or without anyone's permission. This is very useful for computers I can administer remotely. I uses the SOS tool on an as-needed basis to do one time support sessions to help a user with a hardware or software problem. I also use the SOS tool to share my screen and present ideas, or show project progress.

Avantages

Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.

Inconvénients

It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.

Barry
Note globale
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

This is the product you need!

Publié le 26/07/2023

I was a former user of GoToMyPC. Always had problems with not being able to connect. I found...

I was a former user of GoToMyPC. Always had problems with not being able to connect. I found Splashtop and decided to give it a try. I am totally happy with Splashtop and have no desire to look for anything else. It does everything that I need it to do and is so easy to use. Thanks Splashtop for a great product!

Avantages

Easy to use for remote computer work, programming, and audio file transfers. I have used Splashtop from all over the world with very few complications. Usually, the complications are from a lack of service from my remote locations.

Inconvénients

I can’t think of anything I don’t like. Splashtop does everything I need it to do.

Alternatives envisagées 

TeamViewer

Pourquoi choisir Splashtop 

Always had problems connecting. When I need a product to work, I need it now!

Pourquoi passer à Splashtop

Better price and it just works better for my use. I remote control a radio station with it.
Benjamin
Note globale
  • Secteur d'activité : Exploitation minière et métaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Perfect Remote Support Tool

Publié le 13/02/2023

Once you customize the registry keys for the splashtop streamer you will have a perfect experience....

Once you customize the registry keys for the splashtop streamer you will have a perfect experience. Some annoying options to customize are sound and num lock settings. Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.

Avantages

Stable and fast remote connections to any system no matter if internal or external. Direct chat and file transfers with the client. Option to have the client approve the connection requests or refuse, for non-server systems. Can be set up thru regedit entry. Various customizations and optimizations are possible thru registry keys, to customize the experience for the support technician and the client.

Inconvénients

Nothing negative to say. Offers all the basic and some more advanced functionality you could think of you need while remotely connecting to a system.

Alternatives envisagées 

TeamViewer

Pourquoi passer à Splashtop

Free integration and use within our RMM Atera.
Denise
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Splashtop is a lifesaver

Publié le 26/07/2023

Splashtop was easy to install, set up and integrate. It's ease of use make my life so much better...

Splashtop was easy to install, set up and integrate. It's ease of use make my life so much better and it allows me to log in from anywhere to keep the corporate books from wherever I am.

Avantages

I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch. I can copy from my screen and paste into the remote computer. I can screenshot the remote computer or my computer. It's just incredibly easy to use.

Inconvénients

There is nothing I don't like. It literally fits all my needs and is super easy to use.

Andrew
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Why Splashtop is one of the best Remote Support softwares on the market.

Publié le 26/07/2023

Positive, easy to deploy and manage.

Positive, easy to deploy and manage.

Avantages

Ease of use, cross platform compatibility, OS and IOS, full featured app. and all at the price point that's better than most remote support softwares on the market today.

Inconvénients

None so far I very happy with the features and stability of this software.

Ramy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great remote software

Publié le 22/06/2022

Great software that helped us improve our service and support quality.
Easy for customers and techs...

Great software that helped us improve our service and support quality.
Easy for customers and techs to use

Avantages

Very east to install and lunch.
Fast connection with no delay.
Full control on device.
Chat box with customer.
Join session with code.
Access mobile devices as well.

Inconvénients

Chat history disappear after restart.
It doesnt reconnect automatically after restart.
Admin console can be upgraded to include more reports

Adriaan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

An excellent LogMeIn replacement

Publié le 01/05/2021

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as...

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch.

Avantages

Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration

Inconvénients

Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts

Alternatives envisagées 

TeamViewer, LogMeIn Central et GoToMyPC

Pourquoi choisir Splashtop 

We've used LogMeIn Free, then LogMeIn Central for many years. However, LogMeIn wrote to us a couple of years ago intending to more than double the price we were paying. So we looked at alternatives, and Splashtop came out on top for functionality and price. After a two week free trial we were satisfied that Splashtop was the way to go.

Logiciel antérieur 

LogMeIn Central

Pourquoi passer à Splashtop

Ease of use Lots of useful features Pricing
Angie
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Awesome software for the now more common "stay at home' worker.

Publié le 08/05/2020

I had been using another software prior to switching to Splashtop in March, it was a free version...

I had been using another software prior to switching to Splashtop in March, it was a free version because I had only need to access my work computer from home minimally and that was only to access our accounting software, everything else I needed was in the "cloud". The free software I was using had a horrible lag and terrible visual quality and once our state got stay at home orders, I began working from home full time, the lag and poor visual quality was not an efficient way to work. I looked into upgrading the free version but couldn't verify if the lag would be fixed and the price was outrageous so I opted to look for an alternative. That is how a came across Splashtop and decided to give the trial version a whirl and I am so glad I did, I knew with a day or 2 that I would be purchasing a license.

Avantages

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

Inconvénients

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Réponse de Splashtop

Hi Angie,

Thank you so much for the scoring and telling us your user experiences. It's truly our pleasure to have an environmental protector/maintainer as one of our customers.

Regarding your feedback, have you tried our monitors switching hotkeys? Here are the articles for your information:

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014465512-MULTI-MONITOR

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014349892-Splashtop-Business-App-Supported-Shortcuts-Hotkeys

If you would like to have any further assistance, feel free to reach out any time at: https://www.splashtop.com/contact-us. We are at your disposal

Stay healthy and take care!

Linda
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Excellent Way to Access Your Computer Remotely

Publié le 24/11/2020

Splashtop gives me the freedom to work remotely. The platform makes you feel like you're sitting at...

Splashtop gives me the freedom to work remotely. The platform makes you feel like you're sitting at the computer you're accessing remotely. I love it!

Avantages

I am very grateful that one of my clients introduced me to Splashtop. The platform allowed me to access his computer remotely and it worked very well. I had been using another platform for my own computers in my office. When that platform stopped providing free access, I started researching other platforms. Many had ridiculously high prices that were too high for my little business. I was pleasantly surprised at the price when I researched Splashtop. Thanks to them, I now have all the accessibility I need at a reasonable price.

Inconvénients

At first I couldn't find out how to log someone out if they had forgotten to log off when they were done. After some searching and clicking around, I found the disconnect option. It would be nice if that was a little easier to find. Other than that, I have no other complaints.

Alternatives envisagées 

GoTo Meeting et GoToMyPC

Pourquoi choisir Splashtop 

TeamViewer no longer offered to the free option to me. Their pricing was not affordable for my small business.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

The pricing for Splashtop was reasonable and affordable for my small business needs.
Kenneth
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The LogMeIn Alternative

Publié le 13/12/2019

We used LogMeIn for years until they almost quadrupled their prices. We looked and found Splashtop....

We used LogMeIn for years until they almost quadrupled their prices. We looked and found Splashtop. It offered almost all of the same functionality at a fraction of the cost. It was lacking some polish at first but over the years they have greatly improved upon their product. I use it daily to manage the users at my company remotely and I haven't had any issues.

Avantages

The cost versus LogMeIn. We pay a fraction of what we were paying with LogMeIn even before their price hike. Also it allows for a lot more client machines at the same price

Inconvénients

It was lacking some polish in the beginning but they have steadily been rolling out new features. They are on par with LogMeIn now.

Alternatives envisagées 

Remote Desktop Manager

Pourquoi choisir Splashtop 

Price!

Logiciel antérieur 

LogMeIn Central

Pourquoi passer à Splashtop

It worked with both Mac and PC with the same client and manager console
Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy way to offer helpdesk support to clients

Publié le 02/07/2020

It has been very good experience with software, it works ok with our needs.
there are few options...

It has been very good experience with software, it works ok with our needs.
there are few options and features if they are added it will be perfect software and compete with advanced solutions that have been in the market for years.

Avantages

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely.
It is stable, fast and work great.
can see connected sessions or that were connected from the admin console.
depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

Inconvénients

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue.
The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end.
If there is an icon on the desktop that the client can click on to appear on the admin console it will be great.
it doesn't capture windows user password for reboot.

Réponse de Splashtop

Hello,

Thank you so much for the rating and review. Sounds like you are using our Splashtop On-Demand Support (SOS) which is designed for having a quick and efficient connection to your users' Windows, Mac, iOS and Android devices with a simple session code and the code will be generated each time automatically to provide an extremely secure on-demand remote access solution.

Regarding your comment, Splashtop is integrated with freshservice and allows a workflow similar to what you describe for technicians who want to have remote access to their end users. The technician can reply to a ticket embedding an SOS link and later connect to the end user's computer without the end user needing to provide a session code. Here's more information for your reference:
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360031448651-Freshservice-Integration

If you would like to discuss specific points, we are at your disposal. Feel free to reach us at any time at: customer-success

Jake
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great product, easy to configure and deploy.

Publié le 12/12/2020

Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.

Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.

Avantages

I like the ability to customize and configure a deployment pack and either use a usb or link to deploy. I have not been disconnected or froze at all and there is no delay when using mouse/keyboard. I also like the resolution when connecting and ability to switch the remote monitors as needed.

Inconvénients

The only (minor) thing I don't like is that when using a new computer to remote from is that an email is sent to add the device to the allowed list. It would be simpler to have a way to verify by simply sending a code to my phone asking for permission.

Alternatives envisagées 

Zoho Desk et GoTo Meeting

Pourquoi choisir Splashtop 

Random disconnects, mouse/keyboard delays and freezing.

Logiciel antérieur 

TeamViewer

Pourquoi passer à Splashtop

I really liked Splashtop during the trial and pricing.
Kenny
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Splashtop Business is a great platform

Publié le 06/09/2022

Avantages

I use this to help users with on demand support, as well as monitor servers and computers with unattended access. It’s fast, secure, easy to use and very responsive.

Inconvénients

I don’t really have anything I don’t like about this software. I think it’s a great tool. I do wish I could access more than one computer from more than one device without 2 licenses. Since sometimes I’m supporting multiple clients at once.

Alternatives envisagées 

RemotePC

Pourquoi choisir Splashtop 

Security, features, multi monitor support.

Logiciel antérieur 

Zoho Assist

Pourquoi passer à Splashtop

The security features and multi monitor support.
McKay
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome tool for a great price - SOOO much better than Teamviewer

Publié le 06/12/2019

It works great. I used Teamviewer in the past and Teamviewer made you put in codes everytime you...

It works great. I used Teamviewer in the past and Teamviewer made you put in codes everytime you wanted to use it and weird stuff like that. Didn't seem like it was meant for long-term access to certain computers.

Avantages

Splashtop is really easy to use once you get it set up. I also like that it was the "wake" feature which is a lifesaver. I use it to remotely access client's computers if I need to do something for them under their network. It's quite easy to use and I can have it setup to easily select the computer I need to log into.

Inconvénients

Even with the wake feature, it doesn't always work (probably due to the computer not being connected to the internet etc.) but it's much better than alternatives. Really it does everything it is supposed to do so I don't have any other complaints.