Avis clients sur Splashtop Business Access

Support de gestion à distance Facile à utiliser. Facilité de résolution des problèmes d'ordre informatique

Configuration un peu compliqué mais avec quelques bidouillage ça marche

L'installation a été facile, la prise en main fluide et aucun bug. Le logiciel est fiable, stable sur des journées complètes en continu.

Je ne parle pas anglais et parfois il n'y a pas de traduction. Cela dit, c'est assez intuitif et l'assistance ne se fait pas attendre.
Second point, durant la période d'essai je ne savais pas que j'utilisais la version la plus chère. Du coup j'ai perdu la fonctionnalité du "double écran sur le double écran" lors du paiement de la version la moins chère.

Son utilisation est ultra facile et pratique

son tarif un peu élevé pour une année . On espère une remise l'an prochain

Comme si c’était votre ordinateur au travail! Génial!

Je n’ai rien à signaler, c’est comme au travail, donc aucune plainte!

This is a really good software to both remote connect and manage computers.
You can have teams (or groups) and assign groups to users to manage.
Very good for IT-Pros

Sometimes it feels more complex to manage computers and users that it is.
mind you - only the admin on the website feels complex to me.
Everything else works perfectly fine.

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Very easy to deploy, and easy to teach to the staff. Connections happen quickly. Great for simple desktop access, without a need for backend management. Sessions are encrypted, so this meets HIPAA and other compliance standards. Mobile apps are easy to deal with.

There really aren't very many back-end tools that you can use with this software. We also have had connections fail during a session. Eventually, we chose different software for remote connections.

I like that it doesnt really feel like its a remote desktop, more like an extension of my desktop. Barely any lag at all.

The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.

The cost versus LogMeIn. We pay a fraction of what we were paying with LogMeIn even before their price hike. Also it allows for a lot more client machines at the same price

It was lacking some polish in the beginning but they have steadily been rolling out new features. They are on par with LogMeIn now.

To be honest value is the number one reason I love this software. Compared to other solutions the cost is lower, but the product is high quality and is used on a daily basis.

No support for Linux. We have several Linux machines that we would like to manage, but the support for Linux has been little to none. They have an old version for Linux, and it has not been updated in a while.

Remote control software that works well with all of the features of Teamviewer for excellent pricing that anyone can afford.

The only issues after moving from Teamviewer is when installing trying to figure out the streamer vs. just installing one .exe file that does everything.

It works way better than other screen sharing apps I have used. It just works. I also like the cost - compared to teamviewer, it is more reasonably priced and I don't have to fight bugs all the time. It works when you switch to wifi - long time teamviewer bug!

The only problem I have had (and it was short lived) was that it is easy to close the remote client accidentally. Once you realize it needs to stay running (and don't close the tray icon) - you don't have any problems. I caught this very early on.

Multi-monitors management;
Easy access from PC to PC remotely;
Management of users and access made simple;
Quality of service and support.

Some missing tools compare to Teamviewer.

I really like the copy and paste feature. Makes files transfer a lot more easier and convenient. I wish my clients had faster internet though.

I found it a bit challenging assigning users to computers at first. But once you figure it out, it is relatively simple process.

I was particularly impressed with the sound transfer features of the software. I selected my desired sound settings on setup of the program, rather than having to select it with each session. There was no delay or latency and the full screen function makes it appear that I am sitting at my office computer. The cost was low and the value very high, especially when compared to other similar software, some of which costs 10 times as much.

Two different software programs, a streamer and a business program, must be loaded. It would be nice to only have to load one program, but this was not that much of a hassle.

It's easy to access the multiple computers I need to. Bonus that I can be logged into more than one at once. I like the options for having different windows representing the different monitors and being able to move them and readjust size.

Unfortunately setting up remote audio was a hassle. Once I got it to work it's been seamless ever since. Second complaint about audio is that if you are working on Macs, you can't get audio through both the local and remote computer at the same time. Only 1 Mac will get the audio and it's not a quick function to toggle or switch between either. I've been told PCs support this function though :( this would be super helpful to have.

This software has all the functionality of other products that cost multiple times more. It hasn't tried add a bunch of other features that aren't really related to our needs.

Having to buy individual license for each user is a little awkward and I wish it could wake up the other computers in our stores.

The product is very easy to setup and it's up and running with a click, I use it every day all day and I'm loving the fact that I don't feel like I'm connected to a remote computer. The speed is great and I can see the whole screen without any notification pop outs or other distractions, the icon bar is almost invisible when closed and it's a great feature.

I'm new to this product and it may be there already but would be nice if we could print from the local computer to the remote printer and vice a versa. same for sound.

I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease. I also enjoy the viewing options to ensure a clear picture of accessed computer.

I have not had a chance to utilize everything but I do wish there was a better way to message the accessed computer. I'm not sure what it looks like on the other end so not sure if they are receiving any messages.

The ease of use!
You don't have to be a savvy tech person to use this software.

None that I can think of.
Any problems I have, I can figure out within minutes.

Super easy to install and deploy. Doesnt take long to setup and get remoted into a clients software.

Cant deploy more than one Splashtop account on a computer.

Love the drag-and-drop file transfer feature, it's saved me the hassle of going into work to copy files to a removable hard drive.

Very minor issue, but there are times when the connection is slow (maybe 1 out of 10 times).

I've found Splashtop Business Access to be very easy to use, both for myself and for other general users. It works well over lower bandwidth links, even for streaming video - I've successfully managed a video conference where my office PC was the host, while I was at the wrong end of a poor broadband link. A colleague uses it successfully to check the office CCTV while remote working. Dual monitor support works well.

There hasn't been anything I thought was missing. Occasionally the client fails to launch for me but it works every time on the second try, so not investigated further. Heart stopping moment when updating the software on the remote machine but actually it worked flawlessly.

After a relatively short learning curve, I was able to use this software exactly as required. I offer remote computer and device support to people who are, for the most part, over 75 years old. As such, it can be challenging to guide them through resolving their problem. Being able to offer remote access, is crucial with clients like this, because I can explain as I offer the visual.

The seniors I deal with are easily confused with technology, which made guiding them through installation of the Splashtop Streamer at their end a bit tricky. This was probably the most difficult part of laying the groundwork for helping my clients. So I prepared screenshots of every step of the installation process for myself, which allowed me to guide them through installation one step at a time.

For the most part, Splashtop Business Access covers all bases for me and is definitely a crucial tool in accomplishing my work.

Even so, there are two things on my "wish list", that would make the experience even better...

1. I would prefer not having to use my telephone to speak to the client, and would really appreciate if Splashtop had an audio component built into it.

2. Many of my clients have only iPads or iPhones and, to my knowledge, Splashtop does not allow for me to offer them remote support from my computer to their device. That possibility would be fantastic!

This product was very easy to deploy, setup and install for the administrator as well as the end users.

The ability to show only online/active computers and users on the web portal management/sessions page.