Avis clients sur Splashtop Business Access

Avantages

Son utilisation est ultra facile et pratique

Inconvénients

son tarif un peu élevé pour une année . On espère une remise l'an prochain

Avantages

Comme si c’était votre ordinateur au travail! Génial!

Inconvénients

Je n’ai rien à signaler, c’est comme au travail, donc aucune plainte!

Avantages

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had.

I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office.

This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

Inconvénients

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Avantages

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

Inconvénients

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Avantages

It's very user friendly and allows many features

Inconvénients

Sometimes it is slow, the video quality varies from good to poor.

Avantages

Very easy to use
Easy to configure
Great support
Works on every PC I have and iPhones!
I use this every single day
Excellent value

Inconvénients

Can only access one remote PC at a time
Wish there were a bit more customizations
Need to be able to remove their icons (mouse, etc)

Avantages

I was particularly impressed with the sound transfer features of the software. I selected my desired sound settings on setup of the program, rather than having to select it with each session. There was no delay or latency and the full screen function makes it appear that I am sitting at my office computer. The cost was low and the value very high, especially when compared to other similar software, some of which costs 10 times as much.

Inconvénients

Two different software programs, a streamer and a business program, must be loaded. It would be nice to only have to load one program, but this was not that much of a hassle.

Avantages

As a sole proprietor PC Repair business owner, budget, security and diagnostic and remote desktop features are my highest priorities and Splashtop fits most of the bill.

Inconvénients

I would rather be given a new password by my client and have to input it before I can remote-in on their PC each time. I have already had them be concerned about this. I told the client, people shoud always have a password or PIN login for Windows instead of an auto-login option for their own security. Other than that, I love Splashtop Business's features and performance.

Avantages

It was easy to install: due to coronavirus all my colleagues installed Spalshtop by themselves at home.
Easy to use:all of them are using Splashtop without any formation.
Easy to administer: it was very easy for me manage licences

Inconvénients

An option missing is to send a sequence that simulates ctrl alt canc via keyboard.
Not a strategic absence but could help

Avantages

The product is very easy to setup and it's up and running with a click, I use it every day all day and I'm loving the fact that I don't feel like I'm connected to a remote computer. The speed is great and I can see the whole screen without any notification pop outs or other distractions, the icon bar is almost invisible when closed and it's a great feature.

Inconvénients

I'm new to this product and it may be there already but would be nice if we could print from the local computer to the remote printer and vice a versa. same for sound.

Avantages

This software is very affordable and easy to use. It is quick, doesn't freeze up and can be used from anywhere. I constantly go onto client computers and my computer from clients and feel this is a very efficient and affordable solution for any business or individual that needs to access computers from multiple sites. I used GoToMyPC for years but they keep raising prices astronomically. I was hesitant to move off their software but actually think Splashtop works better since I have changed to it. And it is much more affordable.

Inconvénients

Nothing I have discovered yet is a problem. I did have a printing issue but was able to easily find the solution through an online search.

Avantages

It's easy to use, easy to setup and feels just like other remote login software I've used.

Inconvénients

Sometimes the screen will flicker, not sure what it's a function of, possibly a screen print issue when I'm working in Photoshop remotely. It hasn't bothered me enough to really look into it.

Avantages

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely.
It is stable, fast and work great.
can see connected sessions or that were connected from the admin console.
depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

Inconvénients

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue.
The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end.
If there is an icon on the desktop that the client can click on to appear on the admin console it will be great.
it doesn't capture windows user password for reboot.

Avantages

The cost versus LogMeIn. We pay a fraction of what we were paying with LogMeIn even before their price hike. Also it allows for a lot more client machines at the same price

Inconvénients

It was lacking some polish in the beginning but they have steadily been rolling out new features. They are on par with LogMeIn now.

Avantages

To be honest value is the number one reason I love this software. Compared to other solutions the cost is lower, but the product is high quality and is used on a daily basis.

Inconvénients

No support for Linux. We have several Linux machines that we would like to manage, but the support for Linux has been little to none. They have an old version for Linux, and it has not been updated in a while.

Avantages

Can remote into existing computers from a list it gives you at will using the small client software or buy the SOS module and have the user go to a website, give you a number, and you remote into any computer. You can setup different admins to see a different list of computer to remote into. Once you setup the credentials you can remote in easily at will.

Inconvénients

When doing a file transfer sometimes you closes the connection. They have been working on this and may have it fixed by now.

Avantages

The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. Splashtop has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers.

Inconvénients

There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that.

Avantages

It works way better than other screen sharing apps I have used. It just works. I also like the cost - compared to teamviewer, it is more reasonably priced and I don't have to fight bugs all the time. It works when you switch to wifi - long time teamviewer bug!

Inconvénients

The only problem I have had (and it was short lived) was that it is easy to close the remote client accidentally. Once you realize it needs to stay running (and don't close the tray icon) - you don't have any problems. I caught this very early on.

Avantages

I do cad work and thought it was better than LogMe In Pro which I had used for several years, but the file transfer function is very useful as I work from home at times and need that ability when programming or modifying various programs at times. I also do a good bit of estimating and that also requires the ability to transfer files or even log in to Quickbooks to send the quotation. It serves my needs very well. The support team is superior and I had a very good response from them recently when it was determined that it was my pc causing the issue so a clean install was all it took to put me back to where I was originally. All of these types of software apps can have quirky issues that can be a problem at times but I find that Splashtop really works well with very few minor issues. It gives you a lot of options on how to use it as well and that is always good in varying environments or situations.

Inconvénients

There is very little to complain about and as I said previously, I think any issues that I have experienced were due to an install that maybe didn't go well but how would you ever know until you ask the support team and once I did the problem was fixed! I really like that so no cons to report here!

Avantages

After a relatively short learning curve, I was able to use this software exactly as required. I offer remote computer and device support to people who are, for the most part, over 75 years old. As such, it can be challenging to guide them through resolving their problem. Being able to offer remote access, is crucial with clients like this, because I can explain as I offer the visual.

The seniors I deal with are easily confused with technology, which made guiding them through installation of the Splashtop Streamer at their end a bit tricky. This was probably the most difficult part of laying the groundwork for helping my clients. So I prepared screenshots of every step of the installation process for myself, which allowed me to guide them through installation one step at a time.

Inconvénients

For the most part, Splashtop Business Access covers all bases for me and is definitely a crucial tool in accomplishing my work.

Even so, there are two things on my "wish list", that would make the experience even better...

1. I would prefer not having to use my telephone to speak to the client, and would really appreciate if Splashtop had an audio component built into it.

2. Many of my clients have only iPads or iPhones and, to my knowledge, Splashtop does not allow for me to offer them remote support from my computer to their device. That possibility would be fantastic!

Avantages

Splashtop is really easy to use once you get it set up. I also like that it was the "wake" feature which is a lifesaver. I use it to remotely access client's computers if I need to do something for them under their network. It's quite easy to use and I can have it setup to easily select the computer I need to log into.

Inconvénients

Even with the wake feature, it doesn't always work (probably due to the computer not being connected to the internet etc.) but it's much better than alternatives. Really it does everything it is supposed to do so I don't have any other complaints.

Avantages

We needed to deploy a solution for a large number of users to remote onto their desktops, initially attracted to Splashtop for the price we quickly discovered it beat the competition in ease of use, delivery and service. We have since deployed remote support SOS for agents and will not be renewing Teamviewer.

Sos UAC far smoother that teamviewer!

Inconvénients

No negatives, this product met our requirements

Avantages

Splashtop is fast, allows using any printer on your local computer and is inexpensive.

Inconvénients

When copying a new set of files from a remote computer, I've had to occasionally rename the existing files in order to have an error free transfer. This has mostly happened when attempting to overwrite Quick Books files, but either renaming the existing files or deleting them solves the problem.

Avantages

I am a small business owner and the only person who needs to remote into my business. In my scenario, I no longer need to be in the office to work so often do some electronic paper pushing in the evenings and weekends (like most small business owners, we are 24/7!) and when staff have computer issues, I can remote into their desktops to fix the small issue no matter where I am in the world.

Inconvénients

There is nothing I would complain about at this point.

Avantages

This product was very easy to deploy, setup and install for the administrator as well as the end users.

Inconvénients

The ability to show only online/active computers and users on the web portal management/sessions page.