Retail Express

Un logiciel cloud d'e-commerce, d'inventaire et de PDV

Note globale

4,1 /5
(15)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
3,8/5
Support client
4,5/5

80%
des utilisateurs recommandent cette application
Classer par

15 avis

Luke
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Fantastic System for all Retailers, big and small

Publié le 08/06/2020

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Avantages

The easy to use system means my staff picked it up quickly.
The detailed Back of House reporting is a managers dream.

Inconvénients

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Pourquoi choisir Retail Express 

MYOB was great..... in the 90's/early 00's. We needed a POS software program that was more up to date with the current technology we use. It's allowed us to have a second register again without much effort at all.

Pourquoi passer à Retail Express

1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features.
Brad
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Retail Express Implementation for a Small Multi Sectioned Retail Business

Publié le 19/05/2020

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Avantages

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Inconvénients

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Alternatives envisagées 

Vend

Pourquoi choisir Retail Express 

The Server and POS Systems we were using were very powerful and great for reporting . But was very dated and had no cloud based functionality and there was no bridge to be able to set up an online presence.

Pourquoi passer à Retail Express

Seems like Retail Express was the best option providing all the Power in Reporting and great Cloud based Functionality and Performance with a very sleek modern styling . Best Option Hands Down.
Melissa
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Feedback

Publié le 03/10/2018

Avantages

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Inconvénients

Have to manually do the upload to Xero each day.
Can not give customers a 7 or 14 day account.
Receiving stock when not all products are supplied is a nightmare.
Can not make it compulsory to put a customer PO on an invoice.
Can still process an invoice to a customers account when on stop credit.
Unable to set own compulsory fields when entering new stock/customers
Unable to set own preferences and shortcuts
unable to setup credit card surcharge to be added automatically when we select that payment method.
we provide service as well as sales. Can't set up a service item - has to be done as stock.
Pink pricing always changing/incorrect
Disabled products can still be added to PO’s
Comments on invoices don’t upload to xero
If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload
Credit Notes don’t upload to xero

Melanie
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great POS Cloud System

Publié le 11/04/2019

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Avantages

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Inconvénients

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Melanie
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Professional Support with Friendly Service

Publié le 17/09/2018

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Avantages

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Inconvénients

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Geoff
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent product with great integration across Shopify and Xero

Publié le 15/09/2021

We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal.

Avantages

Retail Express is easy to use and integrates well across our online platform and accounting software

Inconvénients

It would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual.

Debbie
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Allstar Batteries love Retail Express

Publié le 14/06/2021

Avantages

Retail express in our business is quite easy to use even for those that are not computer savy.

Inconvénients

The contacting of support by email, would be the one of the few things. Another would be search features for customers.

Bruce
Note globale
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Retail Express has been a great improvement on our previous POS and inventory system.

Publié le 19/09/2018

On the whole, it is a great product.

Avantages

It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.

Inconvénients

There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.

Stuart
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Life Changing

Publié le 13/09/2018

Avantages

Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.

Inconvénients

Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.

Jonathan
Note globale
  • Secteur d'activité : Vins et spiritueux
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation

Very poor customer service and poor system security

Publié le 27/06/2018

Avantages

The POS itself is nice and relatively easy to use it has a nice look................................

Inconvénients

Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.

Jason
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Retail Express is very easy to use and was a very smooth transition for us from a paper...

Publié le 13/09/2018

Avantages

Very Easy to use and gives us an edge on professionalism and performance internally.
Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.

Inconvénients

So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.

Pauline
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic POS system

Publié le 23/09/2018

Avantages

Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.

Inconvénients

Would be helpful if it allowed product images to be uploaded alongside products to help with inventory

Paula
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly appreciate this software

Publié le 22/06/2021

Amazing....cannot believe how much it does for you and almost cuts your admin time by half at the very least. You definitely get what you pay for.

Avantages

at first seems so overwhelming when you watch to see all that it can do and offer...however the training takes you through everything step by step at your own pace and allow you to reach out to discuss any any issues you may have.

Inconvénients

At this stage we haven't gone live for me to comment on this part at this time...however at this stage all has been super helpful.

Daniel
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Sales Staff Promised the World, Product Failed Miserably

Publié le 25/01/2019

If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true.

Avantages

The POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing.

Inconvénients

- Xero integration is manual and terrible
- Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful
- Entering Purchase order when not complete turned our accounting software into turmoil.
- Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up
- Ecommerce integration was promised but never happened, all smoke and mirrors

Jordan
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Great Option For Managing Inventory

Publié le 22/10/2019

Avantages

Retail Express was a new platform we were introduced to when adding a medical supply business on to our growing organization. We had no idea how much was involved with inventory management. Wow, Retail Express definitely made this much more streamlined!

Inconvénients

There were a few bumps during the initial on boarding process. Still with the assistance of Retail Express we we're able to cut past all these hold ups and press forward full speed.