Avis clients sur Retail Express

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17 avis
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Retail Express Implementation for a Small Multi Sectioned Retail Business
Publié le 19/05/2020
The Overall Experience has been great very easy to transition . The On-boarding Program for...
The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.
Avantages
Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.
Inconvénients
At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Customer service is horrendous
Publié le 28/05/2024
Avantages
It allows you to display images of products and you can add upsell products to the POS screen.
Inconvénients
Too many clicks to go through a sale but far more than anything else the customer service is horrendous. We have had an issue with our two outlets generating wildly incorrect inventory stock value figures. It has been looked at by a support rep from Maropost for months now and despite continually being told the developers will look at it soon, we still have no result. This means we do not know what stock value we hold in our retail stores.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Brads Review !
Publié le 23/04/2024
It took so long to setup and move from previous system. Retail Express customer support refered us...
It took so long to setup and move from previous system. Retail Express customer support refered us to some outdated videos to try to learn. I ended up paying a 3rd party person to come to teach me how to use it.
Avantages
Easy to teach new staff the POS. It looked like it would do the job
Inconvénients
It is terrible at everything thats not POS
Even stock managment is wrong.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Fantastic System for all Retailers, big and small
Publié le 08/06/2020
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic,...
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
Avantages
The easy to use system means my staff picked it up quickly.
The detailed Back of House reporting is a managers dream.
Inconvénients
The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.
Pourquoi choisir Retail Express
MYOB was great..... in the 90's/early 00's. We needed a POS software program that was more up to date with the current technology we use. It's allowed us to have a second register again without much effort at all.Pourquoi passer à Retail Express
1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features.- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great POS Cloud System
Publié le 11/04/2019
Excellent service, quick responses to queries, very helpful support. Updates are provided via...
Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.
Avantages
The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.
Inconvénients
Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Feedback
Publié le 03/10/2018
Avantages
easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.
Inconvénients
Have to manually do the upload to Xero each day.
Can not give customers a 7 or 14 day account.
Receiving stock when not all products are supplied is a nightmare.
Can not make it compulsory to put a customer PO on an invoice.
Can still process an invoice to a customers account when on stop credit.
Unable to set own compulsory fields when entering new stock/customers
Unable to set own preferences and shortcuts
unable to setup credit card surcharge to be added automatically when we select that payment method.
we provide service as well as sales. Can't set up a service item - has to be done as stock.
Pink pricing always changing/incorrect
Disabled products can still be added to PO’s
Comments on invoices don’t upload to xero
If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload
Credit Notes don’t upload to xero
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent product with great integration across Shopify and Xero
Publié le 15/09/2021
We have found that the lead up to going Live and the learning process has been very well supported...
We have found that the lead up to going Live and the learning process has been very well supported by the Implementation Team. The tutorials are extremely helpful and very comprehensive. The responses to our emails are always very informative and the telephone conferences with an Australian based expert is ideal.
Avantages
Retail Express is easy to use and integrates well across our online platform and accounting software
Inconvénients
It would be very helpful if the accounting utilised both Cash and Accrual, not just Accrual.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Allstar Batteries love Retail Express
Publié le 14/06/2021
Avantages
Retail express in our business is quite easy to use even for those that are not computer savy.
Inconvénients
The contacting of support by email, would be the one of the few things. Another would be search features for customers.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Professional Support with Friendly Service
Publié le 17/09/2018
This software is great for a business with multiple locations. It seems to contain a large scale...
This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.
Avantages
Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.
Inconvénients
Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Life Changing
Publié le 13/09/2018
Avantages
Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.
Inconvénients
Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly appreciate this software
Publié le 22/06/2021
Amazing....cannot believe how much it does for you and almost cuts your admin time by half at the...
Amazing....cannot believe how much it does for you and almost cuts your admin time by half at the very least. You definitely get what you pay for.
Avantages
at first seems so overwhelming when you watch to see all that it can do and offer...however the training takes you through everything step by step at your own pace and allow you to reach out to discuss any any issues you may have.
Inconvénients
At this stage we haven't gone live for me to comment on this part at this time...however at this stage all has been super helpful.
- Secteur d'activité : Vins et spiritueux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
Very poor customer service and poor system security
Publié le 27/06/2018
Avantages
The POS itself is nice and relatively easy to use it has a nice look................................
Inconvénients
Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Retail Express has been a great improvement on our previous POS and inventory system.
Publié le 19/09/2018
On the whole, it is a great product.
On the whole, it is a great product.
Avantages
It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.
Inconvénients
There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Retail Express is very easy to use and was a very smooth transition for us from a paper...
Publié le 13/09/2018
Avantages
Very Easy to use and gives us an edge on professionalism and performance internally.
Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.
Inconvénients
So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Sales Staff Promised the World, Product Failed Miserably
Publié le 25/01/2019
If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to...
If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true.
Avantages
The POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing.
Inconvénients
- Xero integration is manual and terrible
- Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful
- Entering Purchase order when not complete turned our accounting software into turmoil.
- Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up
- Ecommerce integration was promised but never happened, all smoke and mirrors
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic POS system
Publié le 23/09/2018
Avantages
Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.
Inconvénients
Would be helpful if it allowed product images to be uploaded alongside products to help with inventory
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great Option For Managing Inventory
Publié le 22/10/2019
Avantages
Retail Express was a new platform we were introduced to when adding a medical supply business on to our growing organization. We had no idea how much was involved with inventory management. Wow, Retail Express definitely made this much more streamlined!
Inconvénients
There were a few bumps during the initial on boarding process. Still with the assistance of Retail Express we we're able to cut past all these hold ups and press forward full speed.