Avis clients sur TheWorxHub

Ease of use for new hires.
Easy to train to proficiency.

Reports not as easy to navigate and provide.
I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate.

I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order.

I don’t like the software I have asked for the housekeeping tab to be updated to Environmental services. Yet to no avail. I hen I have asked for more training or offered suggestions I usually get treated like a problem instead of a valued customer. Honestly I would switch today if I could.

Not easy to use. Lack of training. It just not a great product. I think there are a lot of missed opportunities.

The shear expanse of what WorxHub can manage is vast. It can organize and extrapolate information for real time up to date reporting with astounding accuracy, resulting in expedited action when maintaining facilities. The greatest challenge for a Facilities Manager is , the unexpected, which WorxHub removes a large portion of.

Customization, this system has preloaded items that cannot be removed, you just have to look past them.

This software has allowed our hospital to keep track of all required documents for our surveys. With WorxHub we have taken an unorganized bunch of papers and streamlined them into PM's that will produce so that these required items for the DNV are done on time and recorded properly. Because of WorxHub our documentation has been praised by several surveyors.

I really cannot think of any Cons at this moment. When we started using WorxHub we were one of the first. In time they have worked out many little bugs and are improving it all the time. I don't think anyone would be sorry for purchasing this program.

Ease of use, time it takes to fill out a request 15-20 seconds. History

Can't think of anything but reports and it's just that I don't know how to use them fully.

I really appreciate the integration that ties multiple aspects of each room: i.e. resident location,
assets, history and comments resource, and the ability to break down each staff member according to assigned jobs, the pulse, and the overall ability to search based on various aspects from each work order.

There are some, not many, but some paths that don't feel natural. There are specific sub categories that
feel slightly buried, and navigating some of the additional information that one cannot change is bothersome. Aspects of these sub folders feel arbitrary to really finding and grouping information.

This software makes managing our environmental services department much easier. It channels all of the daily work request to one location. Our scheduled preventive maintenance is presented to us on the schedule we choose. I only have good things to say about the WorxHub.

I do not see any cons to the the WorxHub.

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.

Very easy to navigate. Like being able to print reports. When we had to eliminate one building and add another, it was not as complicated as I feared. Adding staff is easy. [SENSITIVE CONTENT HIDDEN] and her team are wonderful!

Finding the correct report is a little time consuming. We don't have a data entry person to handle Asset Mgt entries, remove staff, change out compliance work for Maintenance, etc. so changes and updates can be dreadful. The original set up was also very time consuming.

I like the fact that is can be used with different modules that are integrated with each other. I also like that the available modules when combined allow you to pretty much manage and collect data related to all aspects of facilities management. I think the customer support is very friendly, professional, respectful as well as timely to requests for assistance.

I think when we purchased the software we did not get what we thought we would be getting and learned that some modules needed to be purchased separately and were not included in the package we had originally purchased.

Reporting features are excellent. Storage of data is superb and as long as my maintenance teams have put in appropriate detail in their work I can take an incredible amount of reports to support the work they do.

Not all my sites utilize all of the features due to cost. Everytime their is a new fearture, it always comes at a cost. Additionally, the program itself can be a little tough to navigate. We have used the program for over 8 years and still to this date some of our sites struggle a little to utilize its full capacity.

Love that we can easily track maintenance jobs from their start to their completion. Staff and residents like that you are immediately updated on the status of your request. Techs can leave notes like "waiting on parts" or "phase one completed". Residents find it easy to use and required little/no training. Very user friendly. It also works with our Resident Communication tool, Cubigo, and they can request things in that platform and it communicates with Worxhub.

I wasn't involved in the initial setup and integration and cannot speak to ease of startup. No cons that I can speak of.

The software is tailored to long term healthcare so we didn't have to try to make it fit our needs. Work orders are easy to submit and make record keeping much easier. It was very easy to set up a preventive maintenance program and hold a lot of information so running reports can shed a lot of insight.

You can't schedule a trip on a mobile device.

WorxHub puts preventive maintenance, reactive maintenance and asset management in one collective place where we can schedule work and keep a good history of everything on our campus. This also makes billing residents easy and paperless.

WorxHub works well. The issue for me is getting everyone to buy in and use it to it's fullest capacity. WorxHub has been used here for seven or eight years but not nearly to it's capacity. I've been here six months and am trying to make the a "way of life".

Rent calculation, keep a clear evidence of the tenants. Issuing work orders for repairs. I would like to get more trained in how to use more fixtures like: inventory, accounting, etc.

I didn't have the chance to use all features, but for the work orders, rent calculations its much easier to use them comparing with Yardi software.

easy to use, asset tracking , support and cost

Like everything about the software application

My favorite part of TheWorxHub is the way all asset data starts with a model. You input a manufacturer, model, risk assessment, PM work order template, etc. one time. Then, you can add as many assets to that model as you want, only inputting the data that is unique to that asset. i.e. control number and serial number.

My least favorite part of TheWorxHub is the "long way around" approach you have to take to view past work orders for a particular asset. You either have to run a report, then look up each work order individually so you can see the details; or go through a process of 7 steps. It seems like it would be much easier to add an "Asset" filter when searching work orders.

It was great to get rid of the paper, and the ability to look at history.

With the last changes that were made to the software, it seems that I need to move up and down on the screen several times to complete the assignment process on each work order.

This software is great for inventory control, sight usage reports, and reordering inventory. It was implemented in our company 5yrs ago. After everything was entered(inventory, assets, building locations and areas) it was very easy to follow. The support team with Worx Hub is always there and can help with any issue you may have.

There really isn't anything to dislike about this software.

the software has provided us an ease to managing our maintenance, housekeeping departments. the ticketing system and PM are great. I specially like the analytics in worxhub IQ.

Not the software but our decision with the tablets we purchased are too small for our teams to use.

Ease of use, history look up for jobs/work done, can look up using resident name or room number, asset management, scheduling PM work to assist in keeping maintenance costs down due to equipment inspections on a schedule

Can not think of anything at this time, sorry

They are constantly updating to make it better and it is user friendly to use. I am very impressed with Dude Solutions!

I wish there was a way that my maintenance staff could get reminders of scheduled work orders.

Easy to use. Geared toward our needs as a CCRC.

Some areas could use some fine tuning to fit our needs. Anytime we've made suggestions they been addressed or at least paid attention to for future possibilities.

This is a user friendly way for EVS to track all kinds of work orders. Allow user to put in work order at anytime of day and provides a paper trail until completion of project.

software is great but is up to administrator on who uses which limits who can put in orders.