Avis clients sur Marvia

This software really helped oour business to semplify our marketing automation platform

For now we are completely satisfied of our choice

We are a network of hostels with more than 50 hostels across Canada. We changed our branding more than two years ago and, since then, we have had great difficulty monitoring the brand assets across the country. However, Marvia's installation in our hostels has solved this problem quite quickly.

Moreover, the customer experience provided by the team is outstanding. Our customer success manager, Maarten, has always been very proactive and has answered all our questions with kindness and rapidity. The integration has been easy and smooth!

Marvia's integration can sometimes be quite tricky and difficult, but the team's professionalism and expertise make it easier.

The structured overviews and the possibility to share our creations with the client works very nice!

Creating the templates takes a little bit of time. Keep in mind the timeframe when implementing templates.

Marvia gives us the opportunity to create visuals, flyers and posters without hiring a visual designer. The software is easy to use - even for less digitally skilled colleagues.

We sometimes experience little bugs within the software. However the people at Marvia are always willing to solve problems. Their customer support is outstanding: fast, friendly, supportive en they're thinking along.

The Marvia support team excels in their dedication. They consistently work hard to ensure positive experiences for both our company and our franchisees. While there have been instances where we faced limitations in the template studio's functions, the support team consistently steps in to assist us in achieving our desired creative assets. Marvia is continually improving its product, and I've seen impactful updates and features that enhance the user experience. One notable improvement is the transition from the classic admin view to the new, more organized admin view. Additionally, they've incorporated additional functions into the template studio, such as the ability to replace files when designs need updating, eliminating the need to create a new template.

The new admin view and template studio are still in their early stages, and there are certain functions that have not been implemented yet. This hinders our capacity to independently configure some of our templates and also restricts our ability to have complete control over the appearance of our custom templates without the need to contact support.

Easy to use
Their customer success helps amazingly well
Communication with the company
Time-to-market

Like with every new piece of software, it's always a bit of a struggle to get to hang of it in the beginning. Luckily the people at Marvia helped us finding our way.

The software enables us to provide our franchisees the possibility to develop local marketing activities and campaigns, while the HQ is able to control the quality of the designs that are being used locally without costing to much time. In addition, the ordering and distribution process of materials for national campaigns is completely automated and offers a lot possibilities for personalization to franchisees.

In the beginning I did not really like the user interface, but that has been updated in the meantime and looks very nice right now and is always subject of constant improvements.

very friendly to use. Ease to use and a lot of features

I like all features. I can't mention anything that is not useful

It makes the orders easy for our franchisees.

I don't like the way the export/excel and files are given to us.

Marvia es una solución muy interesante cuando se requiere herramientas eficientes para el Marketing. Su plataforma es fácil de usar y se basa en módulos, lo que te permite crear una plataforma de marketing personalizada y adaptada a tus requerimientos.

Me he topado con algunos errores mínimos, sin embargo estos se resolvieron sin complicaciones. La plataforma de Marvia aún requiere de algunas mejoras, pero ante esto ellos siempre están mejorando constantemente.

- Tijdwinst: de software levert tijd op omdat klanten zelfstandig assets kunnen opzoeken en downloaden- Eenvoudig in gebruik: het is makkelijk om assets te uploaden, pagina's aan te passen en te stylen naar wens- Volledig te customizen: dit touchpoint moet volledig on-brand zijn en dat is mogelijk met deze software.- Extra modules: met de marktingkalender en best-practise modules kunnen we klanten informeren en inspireren- Goede communicatie: prettig contact met accountmanager(s), eventuele problemen worden snel en accuraat opgelost

De admin/back-end zou wat gebruiksvriendelijker mogen, maar ik weet dat Marvia hier mee bezig is en al gedeeltelijk in bèta heeft uitgerold.

Bij het uitrollen intern van een sterkere merkstrategie is de software en ondersteuning van Marvia een belangrijke fundering.

Niet elke optie sluit aan bij een specifiek bedrijf, maar hier is vaak een goede oplossing voor te vinden.

Het gemak om een product aan te maken en live te zetten.

Het gevoel dat wij niet optimaal gebruik maken van de software. Of dat de software niet geschikt is voor hetgeen wij ermee willen doen / bereiken.

De software is erg makkelijk in gebruik . Met de software kunnen onze vestigingen zonder onze marketinghulp POS opmaken voor het organiseren van een event. De software heeft ons veel werk uit handen genomen.

Regelmatig loopt de software vast of werkt een template niet zoals het zou moeten. Dit levert ons soms extra tijd op die ons juist eigenlijk bespaard zou blijven door het gebruik van de toolbox.

Het is erg prettig dat het op een logische manier is opgebouwd. Hierdoor is het snel te leren. En mocht je toch iets niet snappen dan staan ze bij Marvia direct klaar om je een handje te helpen.

Helaas duurt het uploaden en aanmaken van producten soms langer, wat het minder prettig maakt om nieuwe producten aan te maken. Ook merk ik dat het geen optie is om meerdere producten tegelijkertijd aan te maken, omdat er op de één of andere manier toch gewacht wordt op dat het andere product volledig is geupload.

The software can be implemented in different ways within the company aligned with your own needs. We use for example the webshop, a databank and the contenteditor. If there are any questions, they have a quick response time and are open to help you out.

Marvia is open to feedback and focused on their customers needs. Therefore, the elements we like the least are in development at the moment in order to improve them.

Marvia offers us a digital one-shop-solution that gives us high flexibility and overview. In the backend we have the possibility to adopt store Information very easily. This perfectly fits our needs. Orders with the option of an integrated postal distribution to pre defined areas in certain weeks are also possible as well as the Integration of external service providers.

The System is build on a pre-defined structure which we have to use. But as the customer support is really great here, we always have the option to develop it further to adopt it more and more to our business requirements, today and in the future.

Alles is overzichtelijk voor alle gebruikers en makkelijk om mee te werken.

Bij het bestellen moet er eerst opgeslagen worden en dan een PDF gemaakt worden. Die stappen werken voor sommige mensen wat verwarrend omdat ze bij stap 1 al denken dat ze kunnen bestellen.

We are right now developing with Marvia the environment with more desired products or features. That's exciting.

I don't have a good answer to this one.