Avis clients sur SOCi

j'aime bien les nouvelles organisations et les differentes plateformes c'est beaucoup plus simple

Il y a encore beaucoup de problèmes et il n'y a pas assez de fonctionnalités. J'ai encore besoin d'utiliser les plates-formes elles-mêmes pour trop de choses.

The ease to post several social media accounts and also multiple locations on one platform

The dashboard does take a little to get comfortable using.

I absolutely love SOCI. I use it for every event I detail. I am a very visual person and this program helps me bring my clients vision to life.

When using the program it glitches to the point where I cannot move the items.

In my situation, it's completely hands off. Someone on my team provides the content and all I have to do is give my LI password occasionally. I've gotten several comments from clients and prospective clients that they have found it interesting and love the fact that I'm such a prolific poster. It gives me tremendous credibility and makes me look good!

It occasionally glitches and I have to keep logging in. I don't like that I get an email seemingly every two seconds when it's time to relink my account.

I like that you can see across all social handles to easily control content, you can also schedule things out in advance but also edit all scheduled posts.

There are certain Facebook features that are not accessible through SOCi that I wish were.

I like the feature of being able to edit pictures in Soci, it saves me a lot of time not having to open photoshop to put a logo on.

SOCI customer service responds quickly, and the process is intuitive.

I previously used Hootsuite and I miss the dashboard that allowed me to see all of the scheduled posts across all channels.

I also do not like that I can not schedule the same post across two separate locations.

It's pretty easy to use and user friendly. Navigation is easy and understandable

Pretty dull view. Maybe you can improve on the dashboard view. Make it more colorful and bright

Easy for our team to execute social across our entire system.

Can’t find any yet. No cons. Nothing,,,,

Ease of posting content on LinkedIn - once its set up, your'e done

Sometimes the links need to be 'restored' but not that big a deal, they notify you if you need to take action

The ability to manage our social across all of our 40+ locations is a fantastic proposition!

It is a little hard to get started. They help, but it is not super intuitive at the beginning without going through some training.

Once the program is set up with your different social networks you can make and create several drafts and have it scheduled when you want it to post to whatever social network you want. We work at an Ace hardware, which makes it nice when we can create drafts several weeks in advance and then just have it post all by itself.

It is not user friendly to set up. There's not exactly one person you can contact to try to help you, you have to email soci and hope that someone gets back to you. Ever since they have I have just saved the persons contact information and email them when I have questions. Sometimes they respond right away, sometimes you have to follow up. Then, unfortunately, there are some accounts that you have to reconnected now and then like LinkedIn, and instagram, but that is out of Soci's control.

As the localized social marketing space changes strong partnerships are key and SOCi is that partner for us. As our needs grow, SOCi has as well. We are happy to have this partnership and a team that listens and responds.

As the platform grows and enhances, it is important that our teams keep up on these changes. This is a common challenge but their support team has never let us down.

Being able to see reviews from several sources from one place is great. The option to see competitor data by facility is helpful as is having permissions by location, group, division for who can see the information. The charts and graphs help us see at a glance how we are doing month over month. The initial setup was not too difficult, thanks to the help of the SOCi team.

It is difficult to pull the reports that are actually helpful to our team. We still have to manually pull reviews from other platforms - Trustpilot, Consumer Affairs, etc. that SOCi does not work with.

Pros- love the scheduling aspect. I really like being able to schedule posts in advance. Also love being able to set up libraries to organize posts before I schedule them. I also love that you can drag and drop when on the scheduling/calendar page. I like being able to view the post schedule from a monthly glance and make changes on that screen as necessary.

My biggest concern with SOCi right now is the amount of times that I have an error when a scheduled post won't post on one or more of the platforms that I had scheduled it to post on. I did not have many error messages when I started with this software, but it seems like I have had more errors than ever these past two months.

I have also tried to attend a training that had tech difficulties so I wasn't able to attend. I waited for 15 minutes in the session, but it never started.

It is easy to use but I do not think I have a great response from it.

I am suppose to have my facebook page and my instagram page linked together but so far they are not.

I was so happy when our corporate office set us up on this software. This too out so much work for my team. We can set up our entire month in one day. Can't imagine not having this tool!

Sometimes it can be hard to navigate for new users. Also, it will not tell you if a photo you are using is going to be the correct size when you schedule it. You will get the email the day it attempts to post.

Scheduled posts are convenient.

Does not allow personal interaction with clientele (me with my customers) and too much red tape with admin. Its easier to just have a personal account rather than one through soci

The product is very easy to use ad makes our social media posts so much easier. I love being able to schedule them out in advance.

It would be nice to have some of the events more up to date and have more local options. It'd be nice to be able to tie in our local SA Current and their events into the platform.

I do enjoy that you can group all platforms in one, schedule posts out in advance and you can even connect the platforms if you want the same or different posts on any specific date.

I find it a little difficult to navigate Soci, but once you get used to it things get a little easier.

If you are a planner then you'll love the scheduler feature. Even if you're not a planner the scheduler feature saves time if you use multiple social media platforms.

My least favorite feature would be the Report section. It would be nice if there was a way to create a report based on certain criteria or tags. For example, if I needed to pull a report for all social media posts in last six months that pertained to a certain product.

Soci has been a fantastic tool for our multi-location business. It allows us to keep all of our assets in one place, while still giving people at the locations freedom to manage their social media platforms. They consistently build out more tools to make the product even better. Recently, we were able to boost a post at all of our locations with just a click of a button.

We are very happy with our SOCi experience.

We wish the product had more specific tools for our industry.

I like the reputation management feature the most. Now that boost plus is available, I will most likely utilize post scheduling more.

The thing I like least about the software are the articles. They don't appear to be updated very often, and I frequently can't find relevant content to use in my social media posts.