Zaui

4,3 (52)
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Une plateforme de réservation de pointe pour les entreprises de tourisme

Note globale

4,3 /5
(52)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
4,6/5

87%
des utilisateurs recommandent cette application
Classer par

52 avis

Dylan
Dylan
Note globale
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

What great support!

Publié le 08/03/2018

Avantages

Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website.

Inconvénients

Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Musées et institutions
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple and Effective with Amazing Support

Publié le 07/08/2021

From initial set-up and training through to today, the entire experience has been smooth. I was...

From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software.

Avantages

The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well.

Inconvénients

It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it.

Alternatives envisagées 

Peek Pro et RESMARK

Pourquoi passer à Zaui

Like many sites, we suddenly found ourselves needing booking/reservation software very suddenly in 2020. After comparing products and doing demos with other top contenders, we went with Zaui for a number of reasons, but a large deciding factor was how excellent and responsive the team was in working on an impossibly tight timeline. One other positive for us was that this is a Canadian-based company, although this was not a major consideration.
Nate
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Convoluted and clunky

Publié le 15/05/2023

Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now...

Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath

Avantages

It can do a lot, and it looks good from an webpage booking view, but....

Inconvénients

But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says [sensitive content hidden]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now.

Réponse de Zaui Software

Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input

Charles
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Scalability

Publié le 13/08/2019

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer...

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Avantages

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting.

Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers.

On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system.

The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time.

Zaui staff is amazing! They are always pleasant even when I am not!!

Inconvénients

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database.

Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be.

I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Réponse de Zaui Software

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Dean
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good booking system

Publié le 13/04/2021

Overall it’s been a good experience and we’ll stick with their software for a lot longer.

Overall it’s been a good experience and we’ll stick with their software for a lot longer.

Avantages

Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.

Inconvénients

Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.

Alternatives envisagées 

Wherewolf

Pourquoi choisir Zaui 

The other product wasn’t easy to use for our clients and kept phoning in bookings

Pourquoi passer à Zaui

Cost and ease of connecting with third party agents

Réponse de Zaui Software

Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures.

Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe.

Let us know if there's anything else we can help with!

Best,
The Zaui Team

Brian
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A fantastic reservation solution a far better system and support team than competitors

Publié le 29/09/2023

Avantages

Customisation, report builder, dashboard layout, support

Inconvénients

Sometimes system speed can be a bit slow

Réponse de Zaui Software

Hi Brian,

Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience with the platform and our Customer Support teams. We aim to make your life easier!

We understand your feedback regarding the speed. If you still feel it's an issue, please don't hesitate to reach out to us. We are constantly working to improve our system and we value your feedback.

Stefanie
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Moderately satisfied and sure hoping things get better

Publié le 07/04/2023

We can now take credit cards online and have a book now button on our website. This has freed up a...

We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests.

Avantages

The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that.

Inconvénients

When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end.

Réponse de Zaui Software

Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zaui Review

Publié le 18/04/2019

Overall experience has been fantastic. I have never found another company that offers the same...

Overall experience has been fantastic. I have never found another company that offers the same level of customer service as Zaui does. They work one on one with businesses and really help you with getting things set up properly.

Avantages

It is very versatile and the customization ability is fantastic.
Customer service is second to none. The staff are exceptional at helping figure out any issues and getting them resolved quickly.
API connects very easily and seamlessly with all the major OTA's.

Inconvénients

It would be nice if there was a set of templates to choose from for the booking window design.

Réponse de Zaui Software

Thank you so much for your awesome feedback! Our customer service team is smiling ear to ear! Happy to hear your getting good use out of the OTA channel manager. I have added your recommendation for more booking window templates to be added to our dev team roadmap. We appreciate you working with us over the years. Please let us know if we can support you in any way!

Dominic
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great reservations+operations platform that can grow with your business!

Publié le 03/04/2019

Avantages

- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc);
- Has functionality & integrations not available with other systems we've explored;
- Great technical support team;
- Fully-customizable online booking portal(s);

Inconvénients

- Past issues with system speed (seems to be resolved now)

Réponse de Zaui Software

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Software for tourism companies

Publié le 15/04/2019

Avantages

- Easy to use
- Allows you to connect to other companies using Zaui
- Great customer service
- Great POS system for mobile agents

Inconvénients

- Reports are not the best
- Some times the system can be a bit slow, but it depends on how many products and items a company has

Réponse de Zaui Software

Thanks for taking the time to leave that great feedback! We are always working to improve our reporting tools and I hope you are enjoying the new Insights dashboard and analytics! Thanks for the props to our customer service team! I will also be sure to pass that along. As well the nods to our mobile and POS developers (Those guys rarely get to hear that good stuff! ; ) Please let us know if we can be of any service!

simpn
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

escapade mauricie

Publié le 20/04/2023

Avantages

overall pretty good , excellent for transport

Inconvénients

sometimes i found the back office complicated

Alternatives envisagées 

Rezdy

Pourquoi passer à Zaui

my friend suggest it to me

Réponse de Zaui Software

Hello Simon - Thank you for posting this review! We are happy to hear that you are enjoying using Zaui. I'm excited to let you know we are adding more functionality to make it even more seamless to use our back office. If you have any additional questions or feedback, please do not hesitate to reach out!

Nathalie
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

1 system for all the bookings

Publié le 14/03/2023

Avantages

That it has an inventory which is easy to use with rentals. We do not have to count our stock every day in peak season.

Inconvénients

That the Zaui Do and Zaui Stay are still 2 diffrent systems, soon they will cooperate and makes it so much easier.

Réponse de Zaui Software

Hi Nathalie,
Thank you for taking the time to leave a review about Zaui. We are glad that you appreciate Zaui as a centralized platform for all your bookings and operational requirements. If you have any questions or notice any gaps in your operations, please reach out to us. We would love to work with you to fulfill your requirements.

Kimberly
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best reservation system I've ever used (and I've used a lot)

Publié le 17/03/2022

SInce about 2010, we have been using online reservation systems. We went through the first three...

SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system.

Avantages

Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc.

Inconvénients

Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment.

Réponse de Zaui Software

Hello Kimberly,
Thank you for posting this review! We are thrilled to hear that you are enjoying the software and have had positive experiences working with our amazing Support Team. We are always available to help set up and fix any gaps you might encounter. Feel free to reach out to us anytime. Again, we really appreciate the time you took to give us this feedback.

Niall
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Your quest seeking a new res-tech solution is now over!

Publié le 20/04/2021

My overall experience with Zaui has been exceptional from the start. We have been using the...

My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together.

Avantages

We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation.

There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them.

As my title states .. .your quest is now over!

From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase.

From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused.

The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system.

If there was to be a single PRO to be listed it would be the dynamic evolution of the software ...

when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs.

Inconvénients

We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution.
This however has changed radically over the past 18 months and now the solution is very much transport focused.

Réponse de Zaui Software

Hi Niall,

Thanks so much for your kind words, and review. It's been a pleasure partnering with the Airporter team over the past decade (Wow, time flies!).

Looking forward to many more years together.

Cheers,

The Zaui Team

Nadine
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

My Review

Publié le 04/04/2019

Avantages

- Activities and packages fairly easy to build and get up and running
- I love the ability to connect with other systems and the OTAs
- I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true. Other support staff has not been as helpful.

Inconvénients

- Reliability - It seems that with every fix that is released, one issue is solved but then another problem occurs or key functions are removed.
- Slow loading
- Need the ability to custom design the manifests
- Communication - I wish there was more communication as to when updates are released and what the update includes.
- It can be very time consuming to get stuff completed. I.e. removing bar codes from our system, updating the training website to match the live site, etc...
- The email/SMS notifications should be an easier process. Creating and editing them is difficult and time-consuming. They are a great feature but need to be more user-friendly.
- We have created so many workarounds for our charters department. It is not a usable system for our charters division without these workarounds.
- Not having the ability to edit some of the hard-coded wording on our website along with the receipt portion that guests receive when printing their tickets.
- Need the ability to archive old stuff like employees, agents, activities, etc...
- Need the ability to put date bands around everything. It's frustrating to have to link and unlink activities depending on availability.
- Reports not being the correct i.e. report by agent, summary by activity
- The reports available for accounting purposes are not detailed enough or contain so much additional, unneeded information that manipulating the report isn't any faster than the other system we have in place.

Réponse de Zaui Software

Hi Nadine, thanks for your feedback and taking the time to lay out some notes for us to work on. I have shared it with our dev team to build into our road map. We would love to talk more about some of your challenges with the system and see if we can get you setup a little better. Get in touch anytime at Support.zaui.com and we'll be happy to help! We love Landsea and even have a Landsea bus booked for company team building ocean scavenger hunt in a few weeks! Talk to you soon!

Pieter
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Critical issues with software reliability

Publié le 31/07/2019

It started off being a good software and I enjoyed the professional help from their technical team....

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Avantages

The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Inconvénients

If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

Réponse de Zaui Software

Hi Pieter,

Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved.

As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness.

The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before.

We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

Don
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zaui helped Copper Cayuse Outfitters build a better business

Publié le 16/04/2019

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As...

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences.

Avantages

Zaui is easy to use and set up was easy with the support provided. We were up and running with a few days and were quickly able to use the software to stream line our business. Zaui was able to quickly customize parts of their program to fit our business.Our business doubled in the first year of operation with Zaui and grew by 40% in the second year and we expect continued growth in future years. Zaui integrated into our website seamlessly to provide an easy shopping experience for our customers.

Inconvénients

Integration into our financial system has been a bit of a challenge, but now seems to work fine. More comparative reports from one year to the next would be helpful.

Réponse de Zaui Software

Thank you Don! We are such a proud partner of Copper Cayuse and love working with your whole team! We smile reading your story of growth and are so happy to have been through it with you. Our customer service team says hi! Thanks for great words! You know where to reach us!

Alex
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Okanagan Marina Ltd.

Publié le 26/06/2020

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our...

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our [SENSITIVE CONTENT HIDDEN] has been asking for.

Avantages

The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.

Inconvénients

Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.

Alternatives envisagées 

Lightspeed Retail

Pourquoi choisir Zaui 

Cloud based POS. Experienced a number of IT issues with the operations and accessibility of our prior system.

Pourquoi passer à Zaui

Not customized for the marina industry

Réponse de Zaui Software

Thank you Alex for taking the time to review us! Appreciate the kudos and thrilled to hear the online booking platform & cloud-based POS & has been a smooth sailing experience for the Eldorado team and your guests.

We'll be sure to keep you updated on when our under-development features are available so you're able to take full advantage. Really value your feedback on how metrics and reporting can be kicked up a notch and we'll be sure to take this back to the team.

In the meantime, please let us know where we can further assist. We're always here to lend a helping hand!

Jeremy
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Some small issues, but mostly a good product

Publié le 26/04/2021

Mostly very positive, just wish some of my concerns and issues could be nipped in the bud.

Mostly very positive, just wish some of my concerns and issues could be nipped in the bud.

Avantages

The parts that are easy, like booking a reservation, are really easy and intuitive.

Inconvénients

Couple of points.
First, I would really like the option to favorite some reports and preset parameters. Their are about 8 reports we have to run every night and it would be great if I could just hit a "Run Nightly Reports" button and have all of them print automatically.

Second I wish the method for sharing or splitting a reservation was easier. Also modifying equipment is a little clunky.

Réponse de Zaui Software

Jeremy,

Thank you very much for your review and detailed feedback. We wanted to follow up to let you know that, because of feedback like yours, we developed a custom report builder in our system that allows you to create custom reports as well as schedule and send them on a regular basis. We also created new tools for managing larger fleets of equipment in our system.

Lastly, we are working on some exciting new features that will make managing bookings, sharing payments, and more, much easier.

It is feedback like yours that helps us improve our platform every day.

Thank you again for your feedback!

-The Team at Zaui

Jillian
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zaui is truly the Foundation of our Shuttle Business

Publié le 02/04/2019

I would not know how to operate our shuttle service without Zaui! The ease of use, live manifests,...

I would not know how to operate our shuttle service without Zaui! The ease of use, live manifests, and support has been incredible. I would (and have!) recommended Zaui Software to any shuttle company, tour company or transportation company that is looking to sell their services online, better organize their staff and ultimately run a smoother operation.

Avantages

Our company took over an Airport Shuttle operation and we had only a few weeks to get the new shuttle routes up and running. representative teams have been incredible in supporting our business, teaching us to better use the software and answer our many, MANY questions along the way. The Point to Point software give our owners, drivers and clients complete confidence in our shuttle service. Zaui has absolutely been the foundation of our shuttle business.

Inconvénients

There are some features that we are still hoping for (and understand that the developers are looking into these) such as allowing our guests & agents to modify and cancel their own bookings and having agents create bookings without needing to input payment information.

Réponse de Zaui Software

Thanks for your awesome review Jillian! We are so happy to be partnered with Kelowna Concierge! There is nothing better for us than helping your business grow! We have took your suggestions to heart and are working on them in our product road map. We will continue to deliver new important features that will help you continue to grow! Please let us know if there is anything we can assist you with.

Michae
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great customer service

Publié le 15/12/2021

Amazing customer service

Amazing customer service

Avantages

Prett is easy to integrate but think the waiver should be included in Zaui. Like checkfront

Inconvénients

Integration is never an easy process and feel that some integration should be included

Alternatives envisagées 

Checkfront

Pourquoi choisir Zaui 

Price

Réponse de Zaui Software

Hi Michael,
Thank you so much for your feedback and for highlighting our customer service. We love hearing from our customers and are committed to making Zaui as user-friendly as possible. We're excited to learn more about your integration experience and work with you to address any gaps you may have encountered. Please let us know if there's anything that still needs attention.

Henry
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

User Friendly Software

Publié le 19/04/2021

Overall this is a great one stop software.

Overall this is a great one stop software.

Avantages

Zaui software works great for our online bookings. We are able to see our bookings at a glance and know where adjustments are needed. The other plus is our staff schedule is integrated in here as well.

Inconvénients

When building a new custom entry it can take a little longer than years ago. Several of the latest updates have slowed down the process. Along with uploading any pdf docs is a challenge.

Réponse de Zaui Software

Hi Henry,

Thank you for the kind words and kudos. Always great to hear our customers having success with the Zaui, and that it's the one-stop shop your team can count on for running your operations and tackling staff scheduling!

We'll relay your points around system updates, and performance to the team.

If there's anything else you need, please don't hesitate to reach out to us at support@zaui.com.

Cheers,
- The Zaui Team

Bill
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Great when it works

Publié le 15/04/2021

Generally quite good

Generally quite good

Avantages

Great when it works, navigating between pages usually quite easy, but when it doesn’t.....

Inconvénients

It’s difficult to continually have to change password, changing it usually happens when I have least time to fiddle around when it takes me to pages I don’t need and doesn’t update. I don’t have time for that when I’m on a tight timeline

Réponse de Zaui Software

Hi Bill - really appreciate your feedback on this! We're working hard on making the experience seamless when navigating through the various components in Zaui, sit tight - more updates on this are coming soon.

Zaui has been set up to require users to update their login credentials regularly as a proactive measure to ensure businesses stay safe, and limit the risk of data breaches.

Hope this helps clarify things, and that the self-edit transportation feature is working well for Airporter!

Cheers,
The Zaui Team

Sarah
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Support & Changed Our Booking Process

Publié le 04/03/2022

Avantages

Easy to use, training and support exceptional but more importantly the interface and product is second to none. I have tested a number of booking systems and this one blows the others out of the water. Easy to intergrate and report management is useful for a number of applications.

Inconvénients

Nothing.... The system works well for our business.

Réponse de Zaui Software

Hi Sarah,
Thank you so much for your thoughtful review of Zaui. We are thrilled to hear about your positive experience. Our team takes great pride in the product we create and the service we provide, so we are delighted that you like it. If you ever feel there is something we can improve, we would love to hear from you.
Thanks again for your positive feedback.

Antonio
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

A great reservation software

Publié le 25/02/2021

We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless...

We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless process, and the developers were happy to work with them. They offer a service that focuses mostly on tickets to events and parks, with the tour bookings being secondary. I can only recommend it, as it not only a great software but comes with amazing support and developers that will actively help your team with the integration.

Avantages

Zaui has the best online booking form from all the reservation software I had the pleasure of using in the last five years. I was working with Zaui on a project that brought many reservation systems together, and they were one of the easier APIs to implement.

Inconvénients

We never had any issues working with Zaui, it is a great booking system.

Alternatives envisagées 

Rezdy, Rezgo et Bókun