Avis clients sur Qminder

Being aple to track walkin customers and pull up the data.

Nothing I can think of. I enjoy the software.

How very simple and easy to navigate throughout the different icons.

If only the left hand side bar can separate the names once you have selected or called up the name.

this product was easy to learn and is easy for our patient to learn

it sometimes has glitz in it to where it doesn't work properly

The ease of use in making sure our patients are taken care of in a timely manner.

I honestly have no issues with it at all.

What I like most about Qminder is how user friendly it is.

My least favorite quality about Qminder is when it freezes, it will often say "Adding to waitlist" but will not move forward.

How easy it is to use. Being able to see waitlist.

Sometimes it malfunctions and will continuously repeat a persons name. Even though they have been attended to.

Lo que me ha gustado de Qminder, es que últimamente tuvo una actualización donde se puede visualizar la atención que esta en curso. y adicional si el registro en atención tiene mucho tiempo de estar activo, Qminder envía un correo electrónico dando aviso que esa atención se encuentra en un tiempo muy extendido, y personalmente me ha ayudado porque me ha salvado de tener atenciones que no deben tener un tiempo muy extenso y que por otras actividades olvide.

al inicio cuando se integro el sistema de Magellan o CS global. se nos hacia complicado la interaccion de ambos sistemas, pero en realidad Qminder tiene una buena interfaz y todo era de costumbre, algo que me parece un poco desventajoso es que, cuando los registros son muy antiguos. ya no aparecen.

Se me ha facilitado desde el principio para el registro de mis visitas y llevar seguimiento de mi desempeño de igual manera para verificar información a lo largo de mi turno

Lo que no me gusta es que el boton de jalar el turno y terminarlo esta en el mismo lugar, si por algun accidente das doble clic puedes llegar a terminar el turno apenas iniciado.

lo amigable que es para el usuario y lo sencillo de utilizar

al momento de ver los reportes que sea mas sencillo la muestra de los perfiles d elos visitantes

la facilidad de usarlo y lo accesible de aprender

todo me ha gustado de momento, me parece una excelnte herramientas

I like that it tracks customer flow along with service time . It also shows trends in the business needs.

Texting is an additional cost and it’s very convenient tool

The weekly and monthly tracking as well as helping people know when they are next.

Other than it wigging out every now and then and having to reload it completely there isn't much to complain about.

This fills all our needs and is easy to use for use as well as our customers

none.This fills all our needs and is easy to use for use as well as our customers

I love how it keeps things simple, easy to use and very easy to update and manage with multiple areas of the hospital to know who is where and what time and how long they have been there to ensure we meet expectations of little wait times and great customer service.

The thing I dislike the most is how complicated it is to edit a profile. I found the only and effective way to do so is delete it and than create a new one with the corrected information.

We use it to track our customers wait time until they are served. Also to see how long we spend with each customer

It fits our needs so I can really find any negative about the service.

Easy to use on the daily, no problem whatsoever

Sometimes it glitches, but very rarely so no other complain

Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight.

Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

Qminder has all the features we need in a simple format with no unnecessary fluff.

The trade off to simplicity is limited customization in some areas. Also, it would be nice if the branding wasn't in a more expensive teir.

Easy to use
Pretty interface
What i like the most is the Weekly Summary :)

Nothing all fine with me and i didn’t face any issue in the last period

I love that you can add notes, labels and even chat with the customer.

The overall look of qminder seems a bit ugly and out of date. Please give it a refresh on the UI