Avis clients sur Domotz Pro

Avantages

The client is extremely easy to setup and light weight.

The auto-detection has to be about the fastest on the market. Many times I get an alert for a new device on the network before I even realize it has pulled an IP.

No matter which level you subscribe to, you would be hard pressed to match this feature set with anything else on the market, and, even if you could, it would not look as nice nor function as well.

This platform just flat-out works, and it works very well. Almost everyday I stumble across a feature that I didn't even know existed.

Inconvénients

My only issue, and this may sound ridiculous to many, but, I am somewhat old school; and it often takes me longer than it should to figure out the newer, cleaner software that just did not exist 10 years ago.

This is more than likely a personal problem, not an issue with the platform.

Avantages

Everything! The Domotz team have developed a well thought out product that addresses the needs of the end user without the need of complex configurations seen in most RMM tools today. My personal favorite features include Domotz Eyes with Alerts, VPN on Demand, Network Monitoring, Web-hooks, VLAN support and IoT integrations.
Working with Embedded systems deployed across remote locations, there is no better tool to provide us with real time proactive monitoring of our remote assets.

Inconvénients

We have not experienced any Cons with the product thus far. However we are grateful to the development team that is constantly engaging with us to add features to the product and expand the scope of use with the ever changing Network and IT environments in to day's world

Avantages

While there is other competitive options on the market, Domotz accomplishes its primary aspects in a more readable fashion. The reporting is useful and by and large the tool just works. They seem to always be making improvements and its been becoming a much stronger product.

Inconvénients

Feature development can take quite awhile but they work when they are released.

Avantages

The best feature for us has not been the monitoring (which is great) but has been the network speed test that get run. Our only option for internet connection because of our location is a WiFi connection and we are at the limit of what the provider will install. After 2 years of operation we noticed a significant decrease in our internet performance. Rather than having a back and forward discussion with our provider about speeds and local network conditions etc we were able to provide data from domotz showing the speed and exactly when the speed dropped off. From this we were able to get an upgraded connection to match our internet plan

Inconvénients

The support team are excellent but you do need to contact them if you are replacing/upgrading hardware... small inconvenience that has only happed twice due to hardware upgrades.

Avantages

Domotz is a must have MSP tool. It gives us the ability to not only monitor and configure custom alerts for each of our clients but it allow us to quickly resolve issues right from the application or mobile app. Being able to quickly restart an access point or switch, turn on PoE on a specific port or create a tunnel to remotely access needed resources is super powerful.

Inconvénients

Domotz doesn't have the ability to collapse a single client's locations in one heading in the app.

Avantages

Very simple
Scalable, even for not so small businesses
Great and quick support

Inconvénients

Limitation for sub-net monitoring (0 in lite plan, 3 in advanced plan, 8 in Premium).

Avantages

domotz Pro is a great solution for monitoring distant networks. The remote agent infrastructure make the deployment and rollout easy. We especially like the ability to integrate PDUs for switching remote devices on and off and the remote connection capabilities (web, rdp, ssh, custom ports). This enables us to do zero touch deployments of devices that have static IP addresses preconfigured in a different subnet and are shipped directly to the customers.

Inconvénients

Some license limitations such as a limited amount of shared alerts in the "Advanced" subscription plan should be relaxed. Besides that, most monitoring needs can be realised using custom TCP/SNMP queries.

Avantages

1. Ease of use
2. Great support. I have only used email support and have implemented the support recommendations at my own pace. The support suggestions were spot on.
3. Layout is intuitive and designed well

Inconvénients

1. In application support links would be beneficial
2. Updating of device information could happen quicker. i.e. if you rename a wireless access point it retains the old name until the following day
3. The VPN connection does not work consistently. ( I have not had time to work with support on this. Might be a me issue rather than the software issue.)

Avantages

I've been looking for a long time for a small / home office monitoring software. I finally found a great solution that installs as an agent--I put it on my NAS--that discovers all wired/wireless devices and monitors their uptime. It can tell me if they are up or down, lose heartbeat, etc. It can also be "tuned" for those devices that might be a bit less "stable", sometimes losing their connections at night. You can designate connections as Important (always on) or Roaming (like a laptop that might not always be there). It has mobile (iPhone or Android) apps, plus can be run via Mac or PC apps. Alerts are sent via app or email. I have nearly 100 devices registered, and it works great! I'll be sticking with it!

Inconvénients

None of these were deal breakers for me. First, you need to install an agent locally: some people may prefer agentless monitoring via a third-party / cloud solution, but I have found the quality is lower in this case. Second, it is tedious at first to set up every device's attributes (is it a router or laptop, do you want alerts or not), but this is necessary to have it work properly. Third, it didn't discover one or two devices that don't have much communication but are on the network. I had to re-register them on the network to get the agent to find them. Finally, there are times that the agent sees some devices as losing and regaining connectivity dozens of times per hour. I haven't figured out yet if the issue is the device, my network, or the agent. But it floods my alerts! But this is only a minor inconvenience, and I can remotely reboot the device and it seems to solve the problem, making me think it isn't the agent.

Avantages

As an on call tech for a local small business, I couldn't live without the near instant notifications when hosts or services go down or up. The Connect feature allows admins to access services behind a firewall which makes things like on the go router configuration a snap.

Inconvénients

It's not at all a dealbreaker, but the UI has room for improvement. The apps and webUI don't remember my group settings and login is overall slow. I also wish they'd support VNC as one of the Connect services.

Avantages

Easy to setup. We were using other products that were taking way too long to implement per project. Also, like how easy it is to get to reboot functionality. The software does a lot of intuitive things that make sense. For instance, having the ability to reboot a device over POE. It's not the function of this but implementation. It is automatically configured and setup for you. So if a device is POE and on a switch that is supported by Domotz you can just reboot it. No configuration.

They also come out with new features all the time. Building on the platform.

Inconvénients

Notifications. They have made progress. But even just the request to group email alerts still hasn't reinstated with the team. Sometimes I can get 50 email alerts on a site at the same time. They have new features that are paid to minimize some of this. But competing products do a much better job of not spamming when you have a widespread issue at a site. A simple combine all email alerts just in a 5-minute window would do a lot for this.

Avantages

We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found.
Extremely good interface, much more intuitive than other brands we have used before.
Growing list of integration partners.
Simple and effective smart phone app for multiple users.

Inconvénients

We have quite a few clients so the costs creep up, but still far cheaper than sending an engineer to site and much quicker in most cases.

Avantages

It's a simple unit (I only use the "Box" version), that you can in matter of minutes setup and integrate into the network. It collects detailed data and depending on the device has very integrated management features. Their customer support is fast and thorough, bending over backwards where they can.

Inconvénients

It's a now product, I like to look at the (recent) history and see if there are trouble patterns, it is hard to extract this from the interface. It also misses (standard, for me) features like network topology. Their "Fingbox" product at this time gives a better monthly report that the pro version. Currently I use another software tool to fullfill these extra features and end up paying double, money that I would pay on Domotz instead!

Avantages

The software is easy to use, set-up, and implement. It gives immediate at-a-glance information on whether the site systems that we are maintaining are functioning as intended, or if a problem has arisen. We often know about issues long before the client is aware of them!

If an issue is notified then the software tools included allow us to drill down further to either resolve the issue remotely, or determine exactly which parts may need replacement .

It has turned our service department from being reactive to proactive, increasing client satisfaction, and adding to the client perception of us as a premium brand company.

Inconvénients

That it is so easy to implement and use that our competitors will be able to make use of it too.....!!

Avantages

The most value that I found from this software is that I can easily configure and deploy on my personal device (like Raspberry Pi) with multiple options of OS platform.

Furthermore, once Domotz was running on my device, most of features that I needed for monitoring were available and easy to use. The UI was concise and straightforward. Customization of monitored device info was practical and effortless.

I loved my whole experience with Domotz's features such as alert, report, third-party app integration, price, and so on...

Inconvénients

Though Domotzs has a great auto-generated reporting feature, it would have been really helpful for us if the user was able to customize report somehow with some visual graphs.

Avantages

Domotz has enabled me to be proactive in supporting clients. The notifications let me know when a device drops from the network. I can then open the remote app from anywhere, and see if it is something i can fix remotely. Typically devices lock up and need a power cycle. Domotz has support for PDUs like the Wattbox, Luxul, and BlueBolt which make fixing a potential issue a snap!

Inconvénients

I don't have any issues with the software. the "issue" is once you see what it can do you want more. So constantly asking Domotz if it would be possible to build in XYZ.

Avantages

The ability to remote into any system on our network
Alerts when there are issues
Ability to run in a VM

Inconvénients

Can only scan a /24 network
Monthly Fee :)

Avantages

An indispensable program for administrators or IT technicians,
keeps track of all the company network products in order.
It allows in advance to intervene by the customer in case of failures,
the app is easy and intuitive, allows you to have alerts of what happens in the network in real time!
Forwarding have recently opened to third-party developers this means the possibility of integrating or having many innovations in terms of integration, from the asset software to the hw asset, I am confident that these indispensable functions will soon arrive!
HIGHLY RECOMMENDED!
It was a long time since I was looking for a similar product

Inconvénients

I have not seen any obvious defects, the only improvement I can recommend, to lighten up the old-style PC graphics

Avantages

I have been suing Domotz since it began and the features it incorporates just keeps growing.
They do pay attention to requests and work towards implementing them into their roadmaps.

Inconvénients

The only thing that really bothered us was the constantly changing plan pricing levels. However that has now been eliminated.

Avantages

Ease of use is a big plus. The web interface and mobile app are nice and polished. The ability to create a direct link to a certain service e.g ssh or http(s) is my most used feature.
Being able to set custom alerts is also a big plus.

Inconvénients

The software isn't as intuitive as I would like with discovery or vendor support.
But each release seems to get better and better.

Avantages

The simplicity. You plug, connect your account and it just works.

Inconvénients

It lacks 2 features : the automatic cleaning of offline devices after X days offline. It's either we delete all offline device or manually delete them one by one.
Also, I'd like a way to link location to real locations on a map instead of only have the location of agents on maps.

Avantages

The Value for money is absolutely amazing. The software does exactly what you want it to do when managing networks and it does it in a modern and uncluttered style.

Inconvénients

This is definitely not a con but maybe a feature request, I would love to have a ticketing system within Domotz (obviously uplift the price for the feature) this would better allow to manage a network and have device specific tickets!

Avantages

I was sceptical because I could not imagine what the Domotz box could do for us.
After the first test, I immediately signed up for the Premium Subscription and gained a whole new freedom. The features are enormous. I save so much time.

Inconvénients

I haven't even tested all the possibilities. How can I already miss something?

Avantages

I am using this product on my two home networks. It gives me an instant snapshot on the status of all of my devices 24/7. It sends alerts when important devices are offline. It is easy to use and navigate and you can also access all the information on your smartphone.

Inconvénients

Sometimes indicates a device is offline when it is not.