I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.
For now nothing particular, it's a young product, so limited in features, but they add features week by week.
Better than the rest!
We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.
Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.
Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.