--- description: HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis sur HelpDesk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.fr/software/116767/helpdesk Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) > HelpDesk est un système de gestion des cas d'assistance en ligne qui simplifie vos tâches de service client. Vos clients seront ravis de la qualité de l'assistance et vos cas d'assistance seront résolus plus rapidement. Envoyez des messages personnalisés pour une meilleure satisfaction client. > > Conclusion : 180 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 180 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Text - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Assurance qualité - Audit des problèmes - Authentification unique - Automatisation des processus et flux de travail - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - CRM - Champs personnalisables ## Intégrations (11 au total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 janvier 2021* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Inconvénients**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Very happy with Helpdesk" — 5.0/5 > **Nick** | *9 janvier 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use in UI, features with workflows that make automation simple. Customization to brand it to our product. > > **Inconvénients**: No problems currently, they have added a lot of our requests. > > We came from using Netsuite which was a nightmare. We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. We have not been disappointed at all. ----- ### "Help improve Helpdesk" — 3.0/5 > **Neal** | *21 mars 2025* | Génie mécanique ou industriel | Taux de recommandation : 2.0/10 > > **Avantages**: filters to sort tickets, saving a custom filter, some expanded functionality > > **Inconvénients**: New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat \#$%^^\&\*^\#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. Helpdesk icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? > > Many differences, but not many improvements from old ticketing. ----- ### "Clean program" — 4.0/5 > **Anna** | *17 janvier 2026* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. > > **Inconvénients**: The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. > > Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. ----- ### "Overall very convenient" — 5.0/5 > **Tim** | *11 mars 2025* | Matériel informatique | Taux de recommandation : 8.0/10 > > **Avantages**: Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful. > > **Inconvénients**: Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it. > > Overall it's been very helpful in managing tickets. ----- Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/116767/helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées