HelpDesk

HelpDesk

Logiciel de cas d'assistance pour un support client simplifié

5/5 (2 avis)
Thomas V.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
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Helpdesk

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 01/08/2019
Provenance de l'avis : Capterra

Avantages

I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

Inconvénients

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Richard E.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
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Better than the rest!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 13/01/2020
Provenance de l'avis : Capterra

We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.

Avantages

Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.

Inconvénients

Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10