--- description: Fullstory : qu'en pensent les utilisateurs ? Lisez les avis sur Fullstory, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Fullstory - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de moteurs d'analyse](/directory/3794/insight-engines/software) > [Fullstory](/software/116603/fullstory) # Fullstory Canonical: https://www.getapp.fr/software/116603/fullstory Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/116603/fullstory?page=2) > FullStory est une plateforme cloud qui collecte des données sur les pages vues, les mouvements de souris, les clics et autres actions que les visiteurs effectuent sur un site web d'entreprise. La plateforme aide les marques à optimiser l'expérience du client en proposant des fonctionnalités telles que la rediffusion de sessions, les heat maps et les informations sur les pages. > > Conclusion : 67 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 67 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: fullstory - **Pays**: Atlanta, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Danemark, Espagne, Finlande, France, Irlande, Israël, Italie, Japon, Luxembourg, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - A/B Testing - API - Accès mobile - Actions découlant d'un événement - Affichage de page unique - Agrégation de données - Alertes configurables - Alertes de risque - Alertes des sections problématiques - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse ad hoc - Analyse comparative et qualitative - Analyse d'entonnoir - Analyse d'éléments - Analyse de l'évolution des ventes - Analyse de texte - Analyse des campagnes ## Intégrations (48 au total) - AB Tasty - BigCommerce - BigQuery Connector for Jira - Blue Triangle - BugSnag - DataGrail - Delacon - Dynamic Yield - Fivetran - Formsort - Gainsight CS - Google Analytics 360 - Google Cloud Operations Suite - Google Tag Manager 360 - Gravity ... et 33 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de moteurs d'analyse](https://www.getapp.fr/directory/3794/insight-engines/software) ## Catégories connexes - [Logiciels de moteurs d'analyse](https://www.getapp.fr/directory/3794/insight-engines/software) - [Logiciels d'analyse produit](https://www.getapp.fr/directory/3791/product-analytics/software) - [Logiciels d'analyse de données qualitatives](https://www.getapp.fr/directory/1487/qualitative-data-analysis/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Outils de heatmap](https://www.getapp.fr/directory/1293/heatmap/software) ## Logiciels similaires 1. [Lucky Orange](https://www.getapp.fr/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Google Analytics 360](https://www.getapp.fr/software/90997/google-analytics) — 4.7/5 (8089 reviews) 3. [Pendo](https://www.getapp.fr/software/107315/pendo-platform) — 4.5/5 (238 reviews) 4. [Mixpanel](https://www.getapp.fr/software/90837/mixpanel) — 4.5/5 (145 reviews) 5. [Hotjar](https://www.getapp.fr/software/101789/hotjar) — 4.6/5 (539 reviews) ## Avis ### "We use FullStory to get an idea of our users experiences on our website." — 5.0/5 > **Catherine** | *24 juillet 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: FullStory allows us to look for errors and hiccups on our website and web forms. It allows us to dig deeper into user's experiences on different web browsers and devices > > **Inconvénients**: Overall it's a great product. I haven't run into any issues with it yet. I like how it helps us and it is very easy to use. > > Gives my company the ability to see what the users experience is like. ----- ### "FullStory allows me a window into the unknown. A must have for research\!" — 5.0/5 > **Utilisateur vérifié** | *12 décembre 2018* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Where to start\! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support. Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset\! > > **Inconvénients**: The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue. > > I would recommend FullStory to anyone who is looking to understand their users and their issues and take them seriously. It offers a window of insight few applications give. ----- ### "Allows us to easily identify an error on our application or improve user experience" — 3.0/5 > **Utilisateur vérifié** | *16 avril 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: It is easy to integrate with and works as expected for the need that this software fits into it. The user experience and look and feel of an application itself is very good. > > **Inconvénients**: I do not see any issue with this application. They must get trying to understand what new features could help us on our organization > > Allowed our design team to be more efficient and identify possible issues on the application, earlier than the customer complains about it. ----- ### "Live Replay of User Sessions - Great for CRO" — 5.0/5 > **Utilisateur vérifié** | *1 mai 2019* | Équipement et fournitures de bureau | Taux de recommandation : 9.0/10 > > **Avantages**: The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX. > > **Inconvénients**: The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites. > > We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis. ----- ### "Can't Imagine Not Having It" — 5.0/5 > **Utilisateur vérifié** | *25 septembre 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Once my company got FullStory, I couldn't imagine a world without it. How can you \*really\* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap. > > **Inconvénients**: Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting. > > One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/116603/fullstory?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/116603/fullstory) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées