Avis clients sur ModMed

ModMed
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174 avis
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Decent EHR software
Publié le 09/01/2020
Great for keeping track of records for patients; not so great with bridging skills for billing.
Great for keeping track of records for patients; not so great with bridging skills for billing.
Avantages
I liked that the program was relatively easy to learn how to use. I liked having the opportunity to send tasks to people directly rather than bombard them with emails.
Inconvénients
Although there was an attempt to be organized, it fell a little short. I also hated the bridging errors we would get from EMA to our billing software.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The EMR You need
Publié le 29/09/2023
This was my third EMR and I was thrilled to find it
This was my third EMR and I was thrilled to find it
Avantages
The intuitive ease of use of the software makes seeing patients an easy fliw
Inconvénients
The record going down especially when Amazon has a Prime day
Réponse de Modernizing Medicine
We value your feedback, Ronald! Thank you for taking the time to leave us a review.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Great EHR maybe WORST customer service in history
Publié le 06/09/2023
Absolutely awful and they will not even respond to their complete incompetent billing practices .
Absolutely awful and they will not even respond to their complete incompetent billing practices .
Avantages
EHR is documentation great. Ipad interface is good
Inconvénients
The customer service is zero. We had requested providers and services be removed, over the years. Every time they continue to bill you for those things you requested removed. We even sold the company, transferred account and continue to be billed. They are non responsive, and simply do not care at all about your business once you start with them.
Réponse de Modernizing Medicine
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
The better of the EHR systems
Publié le 05/07/2023
Avantages
Modmed definitely provides a near foolproof design however has room for some improvement. It is fairly easy to get new staff accustomed to the features and processes in order to scribe, manage patients, book appointments etc. Support is typically great, fast response times, but does depend on who answers the phone.
Inconvénients
Support does depend on who answers the phone. The billing/claims end is just okay, definitely needs fine tuning. Analytics is a nightmare.
Réponse de Modernizing Medicine
We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Needs better billing team
Publié le 20/02/2024
Worst billing experience ever, you'd think that a company of this size would put in a little bit...
Worst billing experience ever, you'd think that a company of this size would put in a little bit more effort in their customer service/ billing department.
Avantages
When I reach out to customer service, they are nice but cannot do much in regards to billing questions. They always deter my request to billing department but the wait time for your billing department to get back to me is awful.
Inconvénients
Mod Meds billing team never answers emails promptly, no direct number for the billing department and we keep getting billed for downgraded services. Response time is longer than 2 weeks and when someone does respond they are less than knowledgeable over our account. Wait time on responses are absurd. Also our invoices portal is not accurate and it doesn't populate all our invoices.
Réponse de Modernizing Medicine
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ortho EHR
Publié le 16/06/2023
Overall experience has been very positive. They are very customer oriented and willing to continue...
Overall experience has been very positive. They are very customer oriented and willing to continue to enhance the client and patient experience.
Avantages
Ease of use, all in-one platform, options for my clinical staff to function on the iPad it wonderful
Inconvénients
Speed of the product very slow multiple times a week, Analytics, Faxing
Réponse de Modernizing Medicine
We're so happy you're enjoying Kallie; thank you for sharing.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
ModMed
Publié le 18/11/2023
Avantages
Able to use on IPAD which allows me more flexibility in entering data
Inconvénients
Difficult to transition to desktop web version of EMR
Réponse de Modernizing Medicine
We value your feedback, David! Thank you for taking the time to leave us a review.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
A Nightmare
Publié le 24/08/2023
Avantages
at least customer service are friendly.
Inconvénients
training is very limited and they expect you to know this system instantly
Réponse de Modernizing Medicine
Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Overall Satisfied
Publié le 16/02/2023
I like that ModMed is constantly trying to update and improve the software. I also like that they...
I like that ModMed is constantly trying to update and improve the software. I also like that they take the communities feedback and ideas to integrate into a better more functional product.
Avantages
I like how the documentation flow and functionality is geared specifically for dermatology. I think it is very user friendly and easy to learn.
Inconvénients
I wish we were able to look at more than one schedule on the same screen, like a side by side.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Summary of experience
Publié le 07/02/2021
Very Unhappy with this company and Be Wary of signing any contracts
with this company. Do not rush...
Very Unhappy with this company and Be Wary of signing any contracts
with this company. Do not rush into any contract with Modernizing Medicine!!!
Avantages
Has potential for dermatology experience, but very poor experience with the
company training experience and the company does not keep their promises.
This company treats the small dermatology very poorly.
Inconvénients
Very poor communication about their contract, because the leaders of this
company only care about Modernizing Medicine and their bottom line and
they do not work in a fair way with the dermatologist.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Publié le 06/07/2013
I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology...
I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology practice. Prior to this position, I spent 17 years as a senior executive at Accenture, the world's largest technology consulting firm. In this role, I worked with many Fortune 100 companies and their technology vendors. Software company evaluation and selection is one of my areas of depth and experience.
Our practice spent over 1 year evaluating the EMR marketplace, watching closely as it evolved. We met with the sales and support personnel from the leading firms with Dermatology-specific solutions. In addition to features and functionality, we sought a partner with a vision, and the dedication and know-how to translate that vision to the market.
We selected Modernizing Medicine (M2) in Q3 2012 and are approaching 1 year with it in production.
I recently asked several of the physicians to share the best thing they like about M2 EMA. Their decidedly non-IT replies were - "it’s awesome, my patient visit documentation quality is stunning when compared to my old paper charts"; "it's amazing -it just keeps getting better with each release"; and "the coding accuracy, based on the Dx codes, is brilliant".
Our pathology lab coordinator is effusive in her praise of EMA’s Cancer Log, and even more impressed with the fact that they value and adopt her input on how to make it easier to use.
Our medical assistants (MA’s) love the new body maps in the latest update - more accurate and anatomically correct. The “EMA runs in background” feature is helpful when patients sign consent forms; they no longer accidentally hit the "home" button and close EMA. Several of our MA’s and one physician extender had experience with M2 EMA’s leading competitor, and they tell me EMA is significantly better and much easier to use.
Given the size of our practice and the number of employees and providers, we elected the on-site training option. The trainers were young, dynamic, and impressive - not only in their knowledge of the software, but also their command of the business process flow within a dermatology practice.
We trained in August, 2012 and went live after Labor Day. We hoped Meaningful Use (MU) would be attainable over the last 3 months of 2012, but we had muted expectations given the magnitude of the transition. After 1 month of using EMA and running the helpful EMA MU reports, we "knew" we were going to attain MU. We attested on 12/14/12. The MU Progress reporting is outstanding, and the drill downs take you right to where MA corrections are needed or omissions were made.
It is obvious that the design of EMA is the work of physicians with deep clinical experience. The iPad and workstation platforms demonstrate the integration of advanced technology and streamlined dermatology office work-flow.
Above all else, we continue to be amazed with the quality and dedication of every M2 employee we interact with. From the leadership team to the newest employee, we are consistently impressed with their desire to answer our questions and to help us succeed. A front desk employee of ours noticed an inconsistency in a “last visit date” field in EMA and we brought it to Customer Support’s attention. When M2 confirmed we’d identified a bug, we were showered with praise and they fixed it immediately. It is clear they are intellectually and emotionally invested in making M2 EMA the best. I don't believe we've found another bug since.
After we selected EMA but early in our implementation approach, I had a software integration question. I asked to speak with someone in a leadership role on the “interface integration team”. Less than 4 hours later, Dan Cane called me at 7pm while I was watching my son play a baseball game. Dan spent 20-30 minutes discussing the pros/cons of the implementation and integration options I faced transitioning from our paper chart and legacy practice management system environment. How many other CEO’s could or would be willing to do that?
When we began our EMR software selection process, our biggest fear was selecting an EMR product/company that would be eclipsed by others in the marketplace. We no longer have any fear of the future. We are 100% sure we made the right decision, and we could not be more pleased to have M2 EMA as our EMR partner.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
EHR of the Future
Publié le 31/01/2019
We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR...
We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR company that works with us and their other clients to make the system better for all. I also like the fact that each of the other EHR domains (ex. Derm, gastro, etc.) work together re utilizing tools already developed/solved for other domains instead of always having to design items from scratch, this dramatically improves the time from a "client system request" to "included in a release".
If you are in the market for an EHR, I would suggest you take a serious look at the EMA platform from Modernizing Medicine and then decide if the system is right for your practice. Modernizing Medicine is a great company to work with in solving your clinical workflow challenges.
Avantages
Excellent technical support staff and training staff. The ModMed Programming team is constantly coming out with updates and additional needed/requested functionality. They are always open to listen and understand the problems faced by our clinical staff and providers in order to design, develop, and implement solutions to our problems. The staff from Modernizing Medicine is always delightful to deal with and they are fully supportive of delivering the best experience and easing documentation burden around the clinical visit compared to other EHRs
Inconvénients
The system is designed around the physician workflow and smaller office staff, this system is not as user friendly for office staff not involved with the clinical visit when you get into a large, busy clinic. Many of the administrative features found in the larger client base systems are not found in this one. They are making progress on all of the above with each and every update!
Réponse de Modernizing Medicine
Dear Adam - We cannot thank you enough for taking the time to share your honest feedback with us and others considering our software. We value the relationship we have with you and the entire MSK team. - Tara W., VP of Orthopedics & Pain Management
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
EMA is great, customer service is bad
Publié le 24/05/2022
My overall experience has been bad because I had a bad implementation of new features (PM lite)...
My overall experience has been bad because I had a bad implementation of new features (PM lite) followed by enforcement of a contract that extended my end date with them even though we cancelled the PM lite. They could have just reverted to my old contract after cancelling the PM lite implementation and I would have been happy.
Avantages
user friendly emr system which saved time in clinic
Inconvénients
The software for EMR called EMA is good and user friendly, saves time in clinic. Implementing new features is a nightmare of discovery calls, introductory calls, unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it is priced at a premium level.
Alternatives envisagées
DrChronoPourquoi passer à ModMed
Seemed to have the best EMR system- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Not the value I was led to believe
Publié le 15/11/2022
Would hurl out a window if I didn't think it would hold injure someone
Would hurl out a window if I didn't think it would hold injure someone
Avantages
Install was a disaster, account managers are unresponsive automatons, integrations full of bugs, not able to deliver as promised. No executive response. Avoid!
Inconvénients
All of it. It is a nightmare. There's nothing to like. Nothing exemplary.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Issues with this rapidly growing company
Publié le 13/11/2020
I truly am happy with the back office EMR but wish I would have asked around about their PM and...
I truly am happy with the back office EMR but wish I would have asked around about their PM and appointment reminder systems. These 2 areas need a lot of work and unfortunately the company is not good at client relations. I feel they are not up to the average standard for comparable products in appointment reminders and PM.
Avantages
It has a great user friendly back office EMR system.
Inconvénients
Their PM service is not good at all. It takes my receptionists and office manager twice the time to input a patient, schedule an appointment, move an appointment, and run routine reports than our previous software.
Also, the patient reminder system ( Relatient) is awful. It does not connect in real time to the practice schedule and requires extra work to find out if a patient has cancelled an appointment. This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it. The managers in this patient reminder system know there are numerous issues with it but are not allowed to do anything until ModMed approves it which can take weeks. Lastly, even if you want to get out of this portion of the contract, ModMed will not let you. You are forced to pay for it for the full 3 year opt in time even if you no longer use it.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Look No Farther
Publié le 01/05/2019
After using other EMR's, EMA was a dream come true. I wouldn't want to run my practice without it....
After using other EMR's, EMA was a dream come true. I wouldn't want to run my practice without it. It is the first system that I found better—and it was FAR better—than paper.
Avantages
It was quick and easy to use. I completed the training each evening on my own. The training was excellent and I was very ready to use it well the first day I went live.
It got better from there.
The program was essentially never down (maybe 15 minutes once in a year).
The staff loved the program. They also found it easy to learn and efficient to use. They loved the automation features.
Inconvénients
Creating and modifying scheduling templates was complex for our office. Office supply inventory is not yet completed.
Réponse de Modernizing Medicine
Dr. Mills, thank you for sharing your positive feedback with us and glad the training was beneficial. -Holly A., Clinical Solutions Manager
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Modernizing Medicine is the worst part of my medical practice
Publié le 03/09/2021
Customer service is the absolute worst. They are only concerned with selling software to new users....
Customer service is the absolute worst. They are only concerned with selling software to new users. They stole $3500 out of my automated payment set up with my bank account and still haven’t returned it.
Avantages
Graphics and ability to take photos. Operative note capability has been improving.
Inconvénients
Frequent downtime and glitches in the software, user unfriendly, many redundant time consuming data entry areas, lack of billing codes and text for common procedures
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Top Notch Customer Service
Publié le 04/05/2021
Avantages
We have been a ModMed EMA and PM customer since 2016 and are very pleased. We have implemented a very streamlined workflow within the office which has created room for more productivity and revenue.
Inconvénients
ModMed is selective on integration with other software but have been very receptive to suggestions and change.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Very cumbersome. Better EMRs out there.
Publié le 22/07/2018
Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse...
Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse clicks for simple tasks. You have click from screen to screen multiple times to complete a chart note. Customer support is horrible. I was locked out of system after hours on a Friday and could not get anyone to help me regain access until Monday.
More expensive than other EMRs we looked at including E-Clinical and Epic. In so many words, we have been very disappointed with this system.
Avantages
Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system.
Inconvénients
Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears.
Réponse de Modernizing Medicine
We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
EMA EHR Feedback
Publié le 07/05/2019
being able to run our quality measures and provide this information to other companies we do...
being able to run our quality measures and provide this information to other companies we do business with is very helpful.
Avantages
It is easy to use and give great notes for challenging claims denied.
Inconvénients
Sometimes when updates happen new problems occur and take time to resolve
Réponse de Modernizing Medicine
Good morning Sandy - Thank you for taking the time to share your feedback with us and those considering using our EHR and Practice Management systems and MIPS Advisory Services. - Holly A., Clinical Solutions Manager
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Poor Customer Service
Publié le 22/02/2022
A good product with poor customer service.
A good product with poor customer service.
Avantages
Easy to use and has a small learning curve.
Inconvénients
User setup is the worst part of the EMR and not many options for personal preferences.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great EMR
Publié le 30/12/2018
Overall it is great. Best on market for derm. I am very happy and think it is the best by far for...
Overall it is great. Best on market for derm. I am very happy and think it is the best by far for derm.
Avantages
Very easy to use. Based on an iPad. Very intuitive. Staff likes using it also. Updates are say to get.
Inconvénients
Can get pricey. They should not charge for pathology reports but do. Should give more discounts for multiple users.
Réponse de Modernizing Medicine
Thank you for taking the time to share your positive feedback with us and those considering our EHR software. It's greatly appreciated! -Holly A., Clinical Solutions Manager
- Secteur d'activité : Cabinets médicaux
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
One of the first users
Publié le 31/03/2015
Avantages
The software was easy to implement and fairly easy to learn. The ability to learn in the "sandbox" before going live with real patients was extremely helpful. As with all new programs, there is a learning curve, but based on comments from physicians in our area regarding their EMR programs, Modernizing Medicine was the easiest to learn and the least problematic. The support you receive is excellent. There is always someone to talk to about any problems or questions you may have.
Inconvénients
The main problem we have is we kept our practice management system, which required Modernizing Medicine to create a bridge that allows the demographics to transfer from one program to the other. It only takes a minute; however, when the clinic is very busy, that minute seems more like 5. As far as the vendor, I can't think of any negative.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very user friendly
Publié le 12/12/2018
Extremely state of the art as opposed to our previous software. I love it!
Extremely state of the art as opposed to our previous software. I love it!
Avantages
Appointment scheduler is wonderful and very easy to follow as well as the appointment finder when scheduling an appointment.
Inconvénients
Takes to many steps and clicks to post insurance checks that come in the mail. Should be able to auto allocate.
Réponse de Modernizing Medicine
Hi Mary - Thank you for taking the time to share your feedback with us and others considering our software. Glad you have found the Appointment Scheduler beneficial!
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Publié le 25/06/2013
Before going to the training in Florida, I was skeptical if there could actually be a dermatology...
Before going to the training in Florida, I was skeptical if there could actually be a dermatology compatible EMR. Our small practice (1 doctor and 2 medical assistants) was moving locations and starting fresh after using only paper charts. The 2 medical assistants do everything from patient check in, scribing for the doctor, assisting in procedures, answering phones, check out, and billing. We needed a software that would help, not hinder, our office flow.
We have been pleasantly surprised over and over again! Here is why we love EMA and the company that brings it to us. EMA has been developed and continues to be improved by people who use it. This translates into easy-to-use software that works in the real world. Our staff have different comfort levels with computers, but all of us have been able to use EMA proficiently in a short amount of time.
EMA makes caring for our patients easier. EMA saves time, freeing us to do the most important thing, taking care of our patients. We often take credit when our patients say “this office is like a well-oiled machine”, even though much of our efficiency is due to EMA.
When we have a question or a suggestion, the support team at Modernizing Medicine responds quickly. The suggestion process is easy and our suggestions are taken seriously. The improvements that are made are consistently an improvement. Their staff is professional, knowledgeable, and refreshingly kind. I am not someone who likes change, but when it comes to EMA, if something is changing, it means it is only getting better.