Avis clients sur PatientNow

Seamless medical practice management with excellent electronic record keeping.

Not user friendly and issues with syncing with apple IOS.

I love how easy the scheduling aspect is, and how you can color-code appointments and see the providers quickly.

Invoicing is cumbersome, discounting is difficult and takes too long. It is better suited to plastic surgery than medspas.
Reporting is also very difficult and not at all intuitive. Thankfully, customer service is friendly and willing to help.

Widely used/accepted. Has brand recognition.

Horrific customer service, no ownership of accounts, response times are long and often ineffective.

Very pleased with how easy it was to set up and use

It was difficult at times when I needed assistance with the software

The feature that I liked most about this software was that is presented the ability to easily track patient products and treatments.

It was clunky and not as user friendly as other patient tracking software I have used. It was difficult to quickly navigate from one are to another.

At the moment, very disappointed. Would not recommend.

We were sold packages that do not work with our large clinic and were basically overcharged and over sold. Very disappointed.

That it is an all in one hub for our practice.

The help to make the practice run smoothly is lacking. They leave it up to the practice to do it all. There should be a dedicated person that works with the manager to push the practice into using all the features and help them set it all up.

I love our website...they did a fantastic job with it

I was assured a bump in new patients...I had months with no calls and no new clients...the onboarding should have been done in person. It was so much in such a short time. I do not do surgery and this EMR was so much more than needed and was not able to be web based which all of my employees needed.
The EMR was cumbersome and redundant on so many levels.
I was not given all the pieces of what I was paying for without asking several times and then nothing was reimbursed for the many months it was not in effect.
My handler finally told me that I needed to also hire a marketing company because they do not do that...and that if I didn't ask to get out of my auto renew 2 months before it renewed I would be stuck for another year. We wasted over $30,000 on a company that promised so much and now we are trying to build our practice on limited funds.
I could go on but I feel you get the gist.

Texting capability and amount of providers.

VERY SLOW. Reports are not where they need to be either.

Your customer service sucks.
You’ve been over charging me for months now and I can’t get anyone who knows anything to stop the payments

Shit service
No one knows what they are doing. Please leave your jobs because you are terrible

Integration process was a lot less painful than expected. The financial reports and more accessibility to that is a great feature to have. Reaching out to support staff is quick and everyone we've interacted with has been so helpful and kind.

Can't think of anything we have not liked with the program so far.

Multiple filters and tags definitely help you to organize and search

VERY SLOW , if the client has 100 or more photos you will be waiting 30 sec or more to load. Cropping function is really poorly thought out. After cropping, and confirm and save (15secs or so) it returns to full client record, which if large may take another 30 secs to load. After going through this for 10 photos it is exhausting. There is no option to go straight to the next photo without returning to the full record
VERY EXPENSIVE. Full of forms, templates, education, which can be useful but are widely available for free and not with the huge price tag. You can get full featured PhotoDoc for less than quarter of the cost
App is only for the Iphone. The other half of the world is out of luck I guess and needs to have a spare Iphone or Ipad. PhotoDoc is available for both
CUSTOMER SERVICE is great as long as you don't need anything from them. Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.

The tech/customer service support is always so professional and helpful.

At times there is a wait with issues on Payrix. The customer service reps have to reach out to the Payrix department and sometimes results in a delay.

I have used it for years and very easy for new staff to get up to speed! The best part are the people of Patient Now [sensitive content hidden] goes way beyond to assist with setup and the people when you call in for support always spot on and pleasant.

The patient registration portal our patients don't find it user friendly and unclear many times they create a new account which creates issues for us merging etc.

Patient info mostly all in one place. Versatile in that you can create reports from a PMS.

Some workflows need to be improved. Such as adding spell check to txt messaging/document creation. Also, the inability to refer back to a patient record when you are creating a txt or document, can be frustrating because you have to copy and paste and then return back to the txt/document and paste it back. Also, ease of finding where the templates are located is quite difficult because there is no search feature.

I like the support team. They are patient and always professional.

That sometimes i have to leave a message for support because they are busy.

great organization and tech support. always friendly and prompt in their response time.

uploading photos and reports. The reports can be inconsistent and pathways are complicated.

Customer support is always top-notch. So easy to connect with them and get assistance right away.

It's not integrated with anything else, and it can be difficult to make updates in the back office/data tables/ admin sections.

Nothing - it’s a fragmented platform stuck in 1992. Mac users cannot use the portal.

It’s not fully integrated and web based. Nightmare for integrations with things such as Shopify, mail service.

Support team! I'm a few months new to the system and I can always give the team a call for support.

I use this system to send text messages to our patients and I do wish I could see the full message in once place, with more details under "batch processing" on PN.

I like how easy it is to learn. It is laid out very user friendly.

The system takes too long to boot up on the computer. I don't feel like there is anything I dislike about it.

Easy to use and staff is very helpful

We have made several suggestions to update some features, but none of them are ever considered. One especially request is being able to select what quotes to email or print. When there is multiple quotes (we cannot just select the ones we want printed.) We have to individually print or print all. In some cases these patients have had several quotes through out the years

The improvements over the last few years

The reports until I got a better understanding of how to maneuver and run them

It has everything that we need in one system! Scheduling, EMR, payment processing, record keeping.

Too many updates and the file is very large for computer space