Avis clients sur Balto

Balto

Call center phone coaching for sales & customer service reps

5/5 (2 avis)
Brandon T.
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Real Time vs Post Call Superiority

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/01/2019
Provenance de l'avis : Capterra

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Avantages

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Inconvénients

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
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Wow! Balto really helped us get sales people up to speed fast

Logiciel utilisé Autre pendant 6 à 12 mois
Publié le 08/04/2019
Provenance de l'avis : Capterra

Avantages

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Inconvénients

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10