Avis clients sur Azalea Health

Azalea Health
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91 avis
- Secteur d'activité : Musique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
review
Publié le 14/03/2023
Avantages
it is easy accessible for all users in office.
Inconvénients
Wish the pop ups was better. tech should have access
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Azalea for Billing Solutions
Publié le 24/02/2023
For the most part, I like the whole package. The main section that I think could be improved is the...
For the most part, I like the whole package. The main section that I think could be improved is the payment posting or at least get more training on payment posting when users first start using the system.
Avantages
The day to day task are not difficult at all.
Inconvénients
When billing claims, you should not have to delete extra diagnosis that are listed in the record if it will only let you check 4 boxes it should only send 4 diagnosis not all that are listed. The support could be better if you could speak to a representative more often then being told to go to the support button and search for your solution. Lately is also has a lot of lag time where the green button is red and tasks don't process quickly.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
lpn review Dr Office
Publié le 24/02/2023
My overall experience with Azalea has been a very good one.
My overall experience with Azalea has been a very good one.
Avantages
Easy to look up information in the system and reschedule people if needed.
Inconvénients
The least thing I like about this product is the billing codes.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Azalea Health, Easy to Use
Publié le 12/03/2023
This could be better answered by the [sensitive content hidden].
This could be better answered by the [sensitive content hidden].
Avantages
Ease of use. Items are extremely easy to pull up , once they have been saved in this system. Toggling between this and other systems occurs without a problem.
Inconvénients
Sign on verification. It is irritating to have to put in a code each time you sign on.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Azalea
Publié le 24/02/2023
Avantages
Azalea is user friendly! Very easy to navigate.
Inconvénients
I haven't come across anything I don't like about the system yet.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Azalea Review- REACH
Publié le 01/03/2023
pleasant staff
pleasant staff
Avantages
Charges are easy to edit . [sensitive content hidden] is amazing!
Inconvénients
training was terrible..the reporting is not good. Patient ledgers lack information that patients want such as the date of service. No way to easily see where payments have been applied. An up to date system should take adjustments at charges entry to give the practice a true picture of recievables.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great
Publié le 06/03/2023
Do nor have to wait for the doctors to fax orders, so easy to just pull them on Azalea
Do nor have to wait for the doctors to fax orders, so easy to just pull them on Azalea
Avantages
So easy to use, No waiting for doctors to send orders over
Inconvénients
I have no problems with product, I just type in a name and it pulls right up
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Azalea review
Publié le 06/03/2023
Avantages
This software is verry easy to use and self-explanatory
Inconvénients
I don't have any complaints about this software.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Overall easy to use
Publié le 08/03/2023
I feel there are almost too many features and that the overall system could be simplified. However,...
I feel there are almost too many features and that the overall system could be simplified. However, once you learn how to use the system it is pretty easy to nagivate.
Avantages
I like that it is easy to upload photos and/or documents into a patients chart.
Inconvénients
I don't like that I can't just print a daily schedule from Azalea. If there is a way, maybe I just haven't figured out how.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Company
Publié le 06/03/2023
Experience has been great, everyone I've encountered has been nice and helpful in explaining the...
Experience has been great, everyone I've encountered has been nice and helpful in explaining the process.
Avantages
It is easy to use, staff responses to inquiries within 24 hours or less.
Inconvénients
It would be nice feature if we are able to see a preview of the message before logging into the platform but it doesn't really make a difference since I have to log in either way to reply. No big deal!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Azalea Payment Posting
Publié le 02/03/2023
Avantages
Payments are easy to post in software and balancing is also easy.
Inconvénients
It is difficult to read the accounts, but that is probably due to lack of use. I am not a primary user in Azalea. I post and review accounts occasionally just so I am able to do it if someone else is off work. We have three practices in our office and several different software applications (some of which we are closing out). We plan to continue to use Azalea for MAC.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Azalea
Publié le 06/03/2023
Great overall the system is great and easy to navigate.
Great overall the system is great and easy to navigate.
Avantages
Easy to use and navigate the different apps.
Inconvénients
So far there aren't any issues with the software.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great EHR
Publié le 24/02/2023
Avantages
Ease of use. I have used a variety of EHRs in my career easiest one I have ever used.
Inconvénients
I do not have any complaints yet but I am not involved in all aspects of the system. I use specific sections for patient care.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Azalea Review
Publié le 01/03/2023
Avantages
I enjoy the ease of access and the layout of the software.It is easy to navigate through the program and find what I need.
Inconvénients
On occasion the system seems to freeze up.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Need some improvements
Publié le 06/03/2023
Avantages
I best thing about this software is easy to use and less hassle compared to other EMR
Inconvénients
Less functionalities, less intellectual as compared to other EMR
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Finally! An EHR customized for any size practice!
Publié le 17/03/2017
I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult...
I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates.
When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing).
There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues.
Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live.
Avantages
I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.
Inconvénients
As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome
Publié le 08/03/2017
I can't begin to say enough about Azalea. I know its hard to believe people but if we had to...
I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.
Avantages
One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.
Inconvénients
The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Excellent EHR
Publié le 26/02/2019
Overall a good EHR. We used it in a multiple provider orthopedic practice. It seemed to be...
Overall a good EHR. We used it in a multiple provider orthopedic practice. It seemed to be capable of setting up macros for use as a true EHR. However, most of us still dictated and had it uploaded. Most of us just didn't' want to take the time to set up macros.
Avantages
Flexibility- it seemed to have all the options of making it very user friendly and customization
Quick learning curve- a lot of the menus were intuitive making early navigation easy
Inconvénients
Sometimes looking for extra pieces of information, like old operative notes, took a few extra clicks looking around.
Imaging not accessible from the main program. We had to run a separate PACS system to look at films.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best billing and EMR company
Publié le 13/03/2017
I have been with you health for 7-8 years. I have used not only their billing service but also...
I have been with you health for 7-8 years. I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly. It has surpassed my needs and expectations. The billing portion has also been an asset to my practice. My revenues increased when they took over my billing practice. Their customer care is excellent. Any time I have had a problem or question, I have been able to talk to a person directly to work out and solve that problem. They go above and beyond what a normal company would do to help make things run better. They are also very open to suggestions to improve their billing and electronic medical records and encourage and implement your suggestions. I don't think you could find a better company to help manage your practice.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best EMR I've ever used!
Publié le 08/06/2018
Avantages
Exceptional customer service. IT department always returns your phone calls. The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use. The development team will work with the client to customize the product to suit needs if at all possible.
Inconvénients
ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome Product
Publié le 01/03/2019
Avantages
Everything! Almost every vendor and product that is partnered with Azalea, brings a lot of ease to your job.
Inconvénients
The software itself is not bad, but I am not the biggest fan of our s-fax and the current company that handles our reminder calls for appointments.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease of use.
Publié le 18/12/2018
Avantages
A simple and effective product to conform to your practice needs. Once the templates are set up to the practice processes, the system flows effortlessly. Azalea customer support usually has an answer for any questions within a couple of hours.
Inconvénients
The only downside is that the system is dependant on reliable internet connections due to being cloud based.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent, User Friendly
Publié le 01/06/2018
Avantages
The ease of use and functionality of the program. It’s an all in one program. Customer support is fast to respond.
Inconvénients
would be nice to show if a fax went through when sending in assembly and would be nice if in the fax folder it showed the name of who the fax is from
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review of Azalea Health
Publié le 13/03/2017
We have been very pleased with the Azalea product and their customer service. We have a monthly...
We have been very pleased with the Azalea product and their customer service. We have a monthly check in call with our Account Manager, when we discuss new needs and receive updates about improvements on the horizon. The Azalea software has adapted to our clinic flow quite nicely.
Avantages
easy
Inconvénients
none
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love Azalea !!!
Publié le 15/06/2019
I worked in pain management. The doctor I worked for just opened his own private practice and we...
I worked in pain management. The doctor I worked for just opened his own private practice and we used azalea. Let me just say it made things run smoothly!!!
Avantages
The software in its self made my job so easy. Once I figured it out it was all downhill. Love the organization for sure!!
Inconvénients
Just trying to learn all the different features. It is very complex but can be a good thing.