We implemented the scheduling platform of CompWALK to improve our clinical laboratory accreditation process. We have employees dispersed around the country along with over 7,500 laboratories that need to be evaluated every two years.
CompWALK allowed us to input all business rules that must be followed and deadlines for each laboratory, producing a cost-effective schedule in a fraction of the time. There is no human element to the system which eliminates favoritism or preferential treatment, and all deadlines are tracked to ensure surveys are completed on time. The solution vastly decreases inefficient travel for surveyors, increasing their time spent at home and improving work life balance.
- Ease of use
- Little IT intervention needed
- More control in the hands of management
- Real time communication and reporting
- Consistent data collected for analysis
We use CompWALK to support our Individual Quality Control Plan (IQCP) educational product. Our IQCP program is an instrumental tool which helps to ensure that clinical laboratories are able to provide accurate and high quality test results for the patients they serve. With CompWALK we were able to easily upload our modules into the solution and deliver accurate and up to date information to our laboratory customers. Our customers appreciate the ease of use of CompWALK and prefer the online solution to other paper based methods.
Pros easy to use, quick to deploy, excellent customer service, attentive staff, works on all mobile devices, creates reports immediately.
Our surveyors were required to carry multiple devices with them to perform on-site inspections. In addition to the equipment load, their survey reports took hours of staff time to review and evaluate. With CompWALK, our surveyors only need one device, and our staff has the results almost immediately after the inspection is completed. What once required multiple systems and countless hours to produce one survey report is now done within a single, secured, and intuitive system and all within the timeframe of a routine inspection. CompWALK enables BOC to provide faster and friendlier customer service, while creating operational efficiencies at a fraction of the cost.