Avis clients sur Xakia

Xakia
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57 avis

- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Xakia review
Publié le 18/07/2023
Overall, Xakia is a great matter management system to get a baseline and consistent use of matter...
Overall, Xakia is a great matter management system to get a baseline and consistent use of matter management software across the Legal Team. Xakia does include some additional functionality, but in a way that isn't overwhelming to the standard user.
Avantages
The matter management, spend management, data and analytics, and reporting/dashboard functionality, along with Xakia's integration with our document management system, are ideal for Legal Team.
Inconvénients
It would be useful for Xakia to have increased matter task management functionality, such as the ability to assign tasks, link tasks to manage dependencies, have start and due dates of tasks, etc.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
An easy to use Matter Management and eBilling system (Highly Recommend)
Publié le 30/09/2024
Xakia continues to provided superior customer service and support to our team over the many years...
Xakia continues to provided superior customer service and support to our team over the many years we have been using Xakia.
We now also use Xakia for the approval of invoices, which has streamlined the process for our internal team and provides greater visibility for our external firms with faster processing times and a User-friendly interface.
Avantages
1. Superior and Consistent Customer Service
2. User-friendly
3. Easily adopted
Inconvénients
I can't say there are any real cons to our team. Even if there is a minor bug, it is fixed on the same day.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Looking for Contract Management? Look Elsewhere
Publié le 06/10/2021
The program is not all that well designed. The UI is not exactly intuitive, considering there are...
The program is not all that well designed. The UI is not exactly intuitive, considering there are two separate sections in the settings to find the list of users, and only one of these pages has the ability to add or change anything regarding users. The Internal Client Portal is a mess. I haven't been able to log into the company test account for months, and I get about 1-2 internal clients coming to me a week asking what's going on with logging in, and I have to explain that the Internal Client Portal log in page and the Legal team log in page visually look exactly the same. It's not possible to tell the difference through the URL, since the URL redirects to an indiscernable long jumbled URL in both cases. We pay extra for access to a matter intake form, and the servers that run this aren't SUPER fast, causing someone who's rushing to submit a matter before 5PM come to me angry on why can't they submit, to discover a required section took a few seconds to load in below after the prerequisite section was selected. The reporting, while there are several options, were mostly useless to us as a team that needed a contract-lifecycle management system. This software sometimes takes up half of my day trying to diagnose what's going on before going to their support team asking for help, to jump onto a video call to be met with "Huh. Yeah that's not supposed happen, we'll get back to you." Can't really say how it is for other situations, but look elsewhere for contract management.
Avantages
It's kept matters from falling through the cracks over time, something we didn't have something set up to help before. Keeping track of smaller matters such as research felt more fit for the whole thing, but only marginally. There's a calendar system for due dates that works fairly well, making me think this might be better geared for smaller law offices.
Inconvénients
A little buggy at best, and a borderline useable as a contract matter management system at worst
Réponse de Xakia Technologies
Everybody has a bad day but it sounds like you're having a terrible time with Xakia - we take this seriously! Your Customer Success Manager will contact you about your concerns but let's start with: 1) It sounds like you're using an old Internal Client Portal & don't have SSO turned on - let's address it. 2) Xakia provides 2 places to manage users as global companies often separate out geographies /segregate data for regional hosting. 3) Xakia isn't a contract lifecycle management system but integrates with them (e.g. Ironclad) bringing your tools together as needed. Many clients use Xakia to receive, review, assign & collaborate on resolution of contracts (as with all matters) & use our Contract Log to store info about contracts - but it stops short of being a lifecycle management system which is something else. 4) Xakia provides prompts to indicate incomplete fields on legal intake & the forms are loaded in full when selected by the user, so this could be a user connectivity issue.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Simply and easy user interface
Publié le 09/10/2024
Avantages
The interface is very simple and easy to use. In addition, the ability to make changes to both matters but also intake forms and information on the internal client portal can be done quickly and easily with no assistance required from the Xakia or any tech teams which is key.
Inconvénients
It would be great to see some advancements in the functionality in relation to the intake and internal client portal pieces of the software. Things such as conditional questioning and the ability to customise the portal a bit more to make it more user friendly to our business team would be great.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Xakia provides a lot of value and is easy to use successfully.
Publié le 01/08/2023
Xakia solves our matter and task management needs, and provides excellent, highly responsive...
Xakia solves our matter and task management needs, and provides excellent, highly responsive customer support to answer any questions that may come up.
Avantages
The features I like most about Xakia are its matter, task, and dashboarding features.
Inconvénients
Xakia is still developing its ebilling features, so I look forward to seeing additional features in that area released. Xakia's task management features are excellent, but its task reporting could be improved.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simply the Best Matter Management Tool for Small and Medium Sized Law Departments
Publié le 31/10/2019
The legal department is able to allocate resources better and respond to demands/challenges of...
The legal department is able to allocate resources better and respond to demands/challenges of modern business in a proactive rather than reactive matter. This benefits the entire legal ops function and legal teams because we are able to improve processes, improve knowledge management, improve financial management as well as support talent acquisition, retention and development.
We have immediate, real-time visibility for the team and management about "who is working on what questions which benefit the whole department and company at large.
We also are able to eliminate inefficient manual reporting process fire drills with clear, concise reports that give fuller understanding of legal department.
Avantages
The software is very easy to use and purpose built for modern law department workflows. Due to its ease of use, the change management lift was much less than all other legal matter management, workflow management and business intelligence platforms in the legal industry. The off the shelf reporting features are amazing and continue to expand. The real time dashboards are fantastic and interactive and project card view are major productivity enhancers. Integrations with other platforms also lead to wonderful efficiency and productivity gains.
Inconvénients
The only thing that has ever come up has been bugs which are typical in software development. These have all been fixed and team is receptive to feedback and implementing customer ideas. So, no real cons.
Pourquoi passer à Xakia
Ease of implementation. Literally up and running in one day. Superior reporting. Ability to participate in software development feedback loop. Incredible team running the show.- Secteur d'activité : Vins et spiritueux
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Such a simple tool to use that gives such great insights
Publié le 17/02/2021
Avantages
Tracking your matters is so easy, but the data you receive back in the dashboards and reporting is immediately insightful and impactful. The ability to pull a report for our Executive within seconds of the request is invaluable. We are already seeing trends appearing, that in our gut we knew were happening, but needed the data to back it up. Being able to integrate it with document management and other legal operations software will also be useful.
The customer service is also excellent. Any issues are dealt with and fixed within the day. There are constantly improvements to the software adding added benefit for no additional cost.
Inconvénients
None that we have noticed so far. However, I'm sure if we find any, Xakia will work with us to improve.
- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
This is how matter management should be done
Publié le 15/02/2024
We have had white glove service. Whether it is our account rep or the support team, someone...
We have had white glove service. Whether it is our account rep or the support team, someone responds within about 2 hours (seriously!).
Avantages
Ease of use; detailed data collected without hassle of filling out too many fields; integrations with SharePoint and e-billing software; excellent support; very fast and easy set-up; highly configurable, but usable OTB; internal client portal for legal service request management; beautiful OTB reporting
Inconvénients
Sometimes it is glitchy, but this is offset by its usability; Matter creation templates are cumbersome to create and update
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Xakia review
Publié le 12/09/2024
Avantages
Comprehensive matter management system that integrates seamlessly with Outlook and Netdocs has been a gamechanger for our legal team as we can easily understand what each team member is working on at any given time.
Helps improve the efficiency of our team
Easy to set up new matters in the system and to capture information that helps us with real time visibility on workload, complexity of our workload and our strategic impact across the business.
Search function means any team member can simply search through matters and leverage previous advices to more quickly and efficiently respond to client queries.
Reporting function is also excellent and allows us to quickly created tailored reports for our clients.
User friendly.
Inconvénients
Occasional interface with document management system
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Works well for my small team
Publié le 27/11/2023
Great. Nice people to deal with and a good product.
Great. Nice people to deal with and a good product.
Avantages
Xakia is just easy to use. We have been on the Xakia journey for years. Started as a greenfield site and have been using it ever since. With some familiarity it is a powerful tool.
Inconvénients
Not a lot. There are some bits that look a little aged, but it works and the updates come through regularly.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Total Game Changer
Publié le 17/08/2023
Xakia consistently and continuously improves its product with small but meaningful tweaks. The...
Xakia consistently and continuously improves its product with small but meaningful tweaks. The product always stays fresh and up to date.
Avantages
Xakia has been a game changer for our office and has allowed us to work completely paperless and with maximum team collaboration. We love that Xakia seriously considers customer input. What a great company and product!
Inconvénients
The timekeeping function is not fully optimized, but it meets the minimum requirements for our functionality.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Gourp Counsel
Publié le 09/10/2024
Avantages
Easy to navigate and use
Inconvénients
Can only open and view one window at a time
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Wish I'd had this when I started practising law
Publié le 24/11/2023
Avantages
This product enables you to see exactly how many matters are current, their status, who's dealing with what and when and what's still in the pipeline.
Inconvénients
Initially, we had to run 2 systems parallel. This was resolved once we integrated Xakia with our file management system.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Give it a trial - you may be surprised
Publié le 11/12/2023
Avantages
The integration to other products like iManage and Outlook make Xakia a great competitive choice. The ease of the product is also a great ROI.
Inconvénients
It is out of box, so don't expect much customisation. The flip side is there is less issues than other similar products and the product team are constantly updating features.
Alternatives envisagées
LawVu
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Solving problems with its robust features
Publié le 13/01/2023
I have found the customer support of Xakia to be very helpful in solving problems in our firm. They...
I have found the customer support of Xakia to be very helpful in solving problems in our firm. They were responsive and knowledgeable when I had questions or concerns. They were able to walk me through the process of resolving any issues I had with the software. However, I do find that the pricing of Xakia can be a bit high for some smaller firms. It's not the most affordable option in the market and could be a bit of a strain for some budget-conscious firms. It's worth noting that the features and capabilities of Xakia are quite robust and it has been a valuable tool for us in terms of organization and collaboration.
Avantages
I find the document management feature to be incredibly impactful and helpful. It allows me to easily upload, organize and share important documents within the organization. The search and discovery feature also makes it easy for me to find the information I need quickly and easily. The knowledge sharing feature allows me to collaborate with my colleagues and share my expertise with others, which has helped to improve the overall knowledge and expertise within the organization.
Inconvénients
The layout and design of the software is not as intuitive as it could be, and it takes some time to get used to. Additionally, I have found that the software can be a bit slow at times, which can be frustrating when trying to quickly access important information.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
First experience using legal matter management software
Publié le 05/01/2023
Overall experience is really positive. Despite that it costed us quite some time to get started,...
Overall experience is really positive. Despite that it costed us quite some time to get started, Xakia is a really user-friendly legal tech software which keeps developing itself. The customer support is also great, the staff is very friendly an eager to help you as quick as possible.
Avantages
In my day-to-day use, I like the card view of my matters the most. It gives me a very handy overview of all pending matters in one view. Besides, the analytics feature is really great. There are endless ways of analyzing the company's use of Xakia.
Inconvénients
From admin perspective, building the structure was quite difficult. This is also due to our complex corporate structure. As a result, it costed us quite some time to get started.

- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
An excellent tool for in-house teams, I would highly recommend
Publié le 16/03/2020
I could not speak more highly of [SENSITIVE CONTENT HIDDEN] with Xakia. They make a great team and...
I could not speak more highly of [SENSITIVE CONTENT HIDDEN] with Xakia. They make a great team and despite us being a fairly small Legal department/client, they are always willing to listen to us and answer our questions. Their investment in each client truly exhibits how they strive to make this platform better for all of their clients, and we have enjoyed being a part of this.
Avantages
Implementation with Xakia took just minutes, and the system is extremely intuitive and easy to navigate. Our legal team needed a platform where we could track and manage our responsibilities, but also provide useful and reliable data to analyze and share. We are just three full months in to using Xakia, and have already recognized numerous benefits from using the platform. It was easy to transition our business partners to using Xakia, and we are really excited about some upcoming features that will increase visibility into matters for those outside of our team. My favorite features are: (1) the card view based on matter status, (2) the Executive Summary report; and (3) overall, the self-service capabilities and ability to manage the platform, intake request forms, and settings without having to request assistance from Support.
Inconvénients
One of our current, biggest needs in a matter management solution is on the roadmap, so no cons at this point into the platform. If anything, Xakia has filled the gaps for shortcomings we had with our prior matter management tool in a short amount of time. There is the occasional glitch, but the Xakia team is always highly responsive and we are kept up to date during what is always a very fast resolution.
Logiciel antérieur
Jira- Secteur d'activité : Administration publique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Greatly improved our legal operations
Publié le 22/09/2021
Great. It's replaced my to-do list and improved my ability to organize my workload. It's also been...
Great. It's replaced my to-do list and improved my ability to organize my workload. It's also been instrumental in our ability to track and display our performance as a department.
Avantages
The reports and dashboards have become an essential part of the performance measures that provide to upper management. Not just has Xakia saved us hours of time in creating performance measures, they've allowed us to present those in a way that clearly demonstrates our department's value.
Inconvénients
It'd be nice if the reports were more customizable.
Réponse de Xakia Technologies
Thanks for your Xakia review.
Did you know that there are >20 million combinations of data available within Xakia? And the number of ways to display them all are well, too many to count! We provide customized reports for clients on request and the ability to customize your own report is also on our roadmap, so watch this space.
Regards,
The team at Xakia
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Xakia - great customer service!
Publié le 12/10/2022
Avantages
I like that the customer representative assigned to our account is really attentive to our needs and even went above and beyond to get a field added into the reports that was not available before.
Inconvénients
Do not like that some categories cannot be edited or that fields cannot be deleted. There should be an option to hide fields not used from being shown in a matter.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User Friendly
Publié le 05/10/2022
Avantages
Xakia is very user friendly and has a Help site that contains easy to follow, detailed instructions. The email reminders for tasks and due dates is extremely helpful.
Inconvénients
Documents saved to Xakia are not saved automatically to our document management system.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great tool for in-house legal teams.
Publié le 13/12/2022
Avantages
Xakia is a very intuitive and easy to use system. Everything is clearly structured with customization options for each individual user.I very much appreciate the ability to link individual cases and create a plastic structure within a given topic. Also, the ability to search, either full text or using given criteria, makes it easier to navigate the work of the whole team.I also appreciate the clarity of the dashboards as well as the reporting, which can serve both users and managers well.
Inconvénients
The only thing I can think of is more customization of fields in matters and e.g. lawsuits. I believe many internal legal departments have specific requirements and the ability to customize would add to the attractiveness of the system.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Powerful, but still affordable
Publié le 18/08/2020
Xakia has been great! They are very responsive and always willing to help. I can tell it is a...
Xakia has been great! They are very responsive and always willing to help. I can tell it is a system built for in-house legal and not some old, legacy system with so many features that we would never use (but would still have to pay for) or would have a big implementation bill to customize for us. For those without legal ops or IT support for a tool like this, their tiered pricing structure makes it accessible to get started and upgrade features as you are ready to use them.
Avantages
This tool has been great to help our team track our responsibilities while having powerful reporting that can demonstrate our contributions to the rest of the organization. One of my favorite features is the Notes tab, where I put status/progress updates for my own reference. This allows me to remember where a matter is at even if it has been quiet for a while and for anyone else to help if I'm out of the office. The lack of this was a major shortcoming of my prior approach of managing my matters and tasks in a run-of-the-mill, but relatively robust task management system not designed for Legal. Implementation really is super-fast, which allows you to get going quickly. And, as we use it more, we can easily customize to fit our needs even better rather than guess at how we'd use it in the implementation stage and find out we built it wrong. Reporting is also great because it is very robust and designed to speak to executives, not just lawyers.
Inconvénients
So far, just little nits on how something might be able to be accomplished in one-click rather than two clicks, but that may just be my unique preferences and the product is still highly efficient. I know there are a lot more features (intake tool) that we will love once I find time to learn more about them. I'm also looking forward to the document management, which is on the horizon.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent, user-friendly and efficient software
Publié le 04/05/2020
Our previous case management system was outdated, and could not provide reports so these were...
Our previous case management system was outdated, and could not provide reports so these were produced manually by the team. Xakia has allowed the team to accurately report on all legal work undertaken, and to show where most of our time is spent, whether that be awaiting instructions or dealing with many ad hoc general advice queries. This has saved the team a lot of time, and has also enabled the legal team to justify how invaluable it is to the business.
Avantages
We spent a lot of time looking for software, and Xakia was our preferred choice by far. It is perfect for recording in-house legal work, and being able to provide accurate reporting data to management with the provision of many different types of reports, which are even customisable. We love the dashboard feature (giving a screen shot of current work types/departments, filtered by strategic value) and particularly the legal in-take which allows referrals to be made by the business to the legal team, including all instructions and relevant documentation. This saves a lot of time for the legal team, and is great for the business as they can be sure of the status of the referral by the system generated acknowledgments.
Inconvénients
There aren't really any cons with Xakia. There has been the occasional glitch, but nothing other than what can be expected of any software, and this has been very promptly resolved by the Xakia team who are always on hand to provide support.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Powerful and fast with outstanding support
Publié le 13/08/2020
We are very happy with it. We needed an application to more readily enable job sharing and better...
We are very happy with it. We needed an application to more readily enable job sharing and better capacity and workflow management, very well time to go live ahead of extended periods of working remotely. The team is very happy. Super light weight (ie fast) web based interface. Very powerful reporting and task tracking, very user friendly creation process for sophisticated features like custom intake forms.
Automated and professional reports on spend and capacity have been very influential in showing cost and capacity control up the chain, and have removed manual processes we previously used to extract data and prepare powerpoints.
Finally the web-based SAAS solution is thankfully capital light and low risk as it's easy to import to and import from. Support is outstanding.
Avantages
Creation of matters is light touch and very fast (many users less than one minute). Excellent integration with Doc Management System. Graphical and built in reports are excellent and constantly improving. Customer Service is very responsive with issues and feature requests. Regular well thought through feature updates.
Inconvénients
Would like a bit more optionality in the reports but this is being built.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Huge improvement on our old ways of working
Publié le 20/03/2020
Avantages
Both ease of use and speed to update/generate a matter are helpful to reduce the usual friction and barriers often found in other case management systems. It is easy to know what everyone is doing, and to allocate or re-allocate matters accordingly. We have greater insight into what areas of law are and aren't in demand, and can consider staffing accordingly. Being web based, it is incredibly easy to just log in from anywhere, whether that's work, home or elsewhere.
Inconvénients
Sometimes the system hangs. That's usually solved by reloading the page.