Avis clients sur JailTracker

The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year.

There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here!

Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly.

The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con.

It is very user friendly, has a ton of support, and is reliable. We have been using JailTracker for about 6-7 years now and it just keeps getting better as far as functionality. The team behind the scenes is always looking for feedback and they implement useful ideas to the GUI. The software/team is also open to integrating with other software and has done so successfully for us. We have really tried to improve our jail operations and this JMS has really streamlined things. A++

They only support one scanner with their software. It is an outdated Patriot 430. It seems to work well, but they are getting harder to find on the market. More functionality in that arena would be great! The form building portion could also be a little more user friendly.

Having the availability to look at the entire population in a scrolling manner and then being able to click on the individual and have information ASAP is invaluable. The tabs assist in maneuvering about the data in a understandable manner. Other features such as Mug Shot Lineup and Incidents allow for investigators to do a better job in case buildup.

I really don't have any cons, only maybe an enhancement. In the future, maybe a headshot icon by the names on the search tab would help in locating individuals by facial recognition.

UI layout is mostly easy to understand. I like how it is similar to MS office in that it has a ribbon at the top and tabbed pages.

It is missing some of the add-ons our facility needs to operate. there is a lack of mug shot camera support of the integrated picture taking capability.
Our Kitchen vendor is not able to automate commissary purchases and is delayed in updating account balances due to the extra time it takes to manually update those balances. This gives inmates enough time to shift funds around and come up short in paying for those purchased goods. It would be nice of JailTracker to reach out to these other facility vendors and come up with solutions to these simple problems.

This software is extremely user friendly. At first glance, it seems a bit overwhelming with all of the options and reports, but once you learn to navigate thru it, it is user friendly. All of the reports are wonderful, and very helpful. They are constantly upgrading and adding new features as they become available. The staff is always so helpful and will walk you thru any issue you may be having. I highly recommend JailTracker.

I believe that booking officers have a hard time with the skip tab when temp releasing someone. It is easy to create double housing on offenders who are temp released, but to my knowledge JailTracker is working to correct this issue on an upcoming update.

JailTracker is very user-friendly. It's easy to navigate and also to customize to your personal preferences.

I have not encountered anything negative while using Jail Tracker. I have been an everyday user for 8 years.

It is user friendly. Even those with limited computer skills can use it. I love the ability to upload paper documents. It has way more features than we use. We just need to learn more about it.

It was developed for jails, so we have tweeked some things to make it work in a halfway house setting.

Very easy to use and train new employee.

Not able to delete past scheduled events and it has now created a very long list making it difficult to locate what I am looking for.