--- description: CloudTalk : qu'en pensent les utilisateurs ? Lisez les avis sur CloudTalk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudTalk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de comptabilisation des appels](/directory/274/call-accounting/software) > [CloudTalk](/software/114835/cloudtalk) # CloudTalk Canonical: https://www.getapp.fr/software/114835/cloudtalk Page : 1/12\ Suivant: [Page suivante](https://www.getapp.fr/software/114835/cloudtalk?page=2) > CloudTalk est une solution cloud pour call centers destinée aux équipes de vente et d'assistance qui cherchent à améliorer la productivité, la satisfaction des clients et stimuler les ventes. Intégrez CloudTalk aux outils existants, achetez des numéros de téléphone dans plus de 140 pays, utilisez plus de 70 fonctions avancées et suivez les performances de votre équipe en temps réel. > > Conclusion : 268 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 268 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CloudTalk - **Entreprise fondée en**: 2016 ## Contexte commercial - **Prix à partir de**: 19,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, tchèque - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chine, Chypre et 76 de plus ## Fonctionnalités - AI Summarization - API - Accès et contrôle à distance - Accès mobile - Achats et réceptions - Alertes/Notifications - Alerts/Escalation - Analyse des campagnes - Analyse des sentiments - Archivage et rétention - Audio/Video Conferencing - Automate d'appel - Automated Attendant - Automatic Outbound Dialer - Automatisation des processus et flux de travail - Autorisations basées sur les rôles - Base de données de clients - Base de données de contacts - CRM - CTI (couplage téléphonie informatique) ## Intégrations (27 au total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de comptabilisation des appels](https://www.getapp.fr/directory/274/call-accounting/software) ## Catégories connexes - [Logiciels de comptabilisation des appels](https://www.getapp.fr/directory/274/call-accounting/software) - [Logiciels d'enregistrement des appels](https://www.getapp.fr/directory/935/call-recording/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels de gestion des appels téléphoniques](https://www.getapp.fr/directory/749/call-tracking/software) - [Solutions de téléphonie professionnelle](https://www.getapp.fr/directory/1099/business-phone-systems/software) ## Logiciels similaires 1. [Ringover](https://www.getapp.fr/software/117547/ringover) — 4.7/5 (858 reviews) 2. [3CX](https://www.getapp.fr/software/103409/3cx) — 4.4/5 (465 reviews) 3. [800.com](https://www.getapp.fr/software/2008915/800-com) — 4.7/5 (315 reviews) 4. [Nextiva](https://www.getapp.fr/software/91289/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.getapp.fr/software/105173/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Avis ### "One-stop support for customers and the sales and marketing department" — 5.0/5 > **Martin** | *12 décembre 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal. > > **Inconvénients**: I don't know of anything I would fault here. ----- ### "Excellent Cloud Base Phone System" — 4.0/5 > **Joey** | *20 mai 2020* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. > > **Inconvénients**: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. > > Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. ----- ### "Huge call lag causing customer to ring multiple times just to speak with support" — 2.0/5 > **Anthony** | *7 janvier 2022* | Cosmétiques | Taux de recommandation : 1.0/10 > > **Avantages**: Its would be cost-effective it it worked properly > > **Inconvénients**: Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you. > > Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months. ----- ### "Great Product, Better Customer Service" — 5.0/5 > **John** | *3 juin 2020* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: The customer support team. They are extremely responsive and very friendly. > > **Inconvénients**: No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing. > > Great so far. Minor hiccups, but the team has been great about addressing them honsetly. ----- ### "Light weight telephony with easy integration" — 5.0/5 > **Santhosh** | *22 mai 2020* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly. > > **Inconvénients**: Integrations with home grown CRM's can get better. > > Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs. ----- Page : 1/12\ Suivant: [Page suivante](https://www.getapp.fr/software/114835/cloudtalk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/114835/cloudtalk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées