Remedly

4,6 (76)
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Un logiciel cloud pour centres de dermatologie, de chirurgie plastique et de cure

Note globale

4,6 /5
(76)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,6/5

91%
des utilisateurs recommandent cette application
Classer par

76 avis

Scott W.
Scott W.
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent EMR solution for Plastic Surgeons, Dermatologists

Publié le 31/12/2018

Avantages

This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.

Inconvénients

This product is in need of a user interface overhaul, which I understand is coming in 2019.

Réponse de Remedly

Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out.

Tina
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent program and outstanding communication with staff

Publié le 25/10/2024

The customer service is amazing. They bent over backwards for me when times were difficult they are...

The customer service is amazing. They bent over backwards for me when times were difficult they are easy to work and always quick to answer emails

Avantages

It had so much to offer and fits all our needs

Inconvénients

Patient portal was challenging for patients at firat

Réponse de Remedly

Thank you so much Tina for your glowing review of Remedly! We are deeply honored. So glad to hear that both our solutions and services are delivering for you and your practice! If there's anything you'd suggest we can improve to help patients adapt to their portal, we're all ears. Remedly has been built on customer feedback to ensure we hit the mark - we encourage your input!

Joni
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Poor customer support

Publié le 05/01/2021

N/A

N/A

Avantages

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

Inconvénients

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up.
Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment.
This software is quite costly for what you get.

Réponse de Remedly

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner.
We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually.
It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients.
Thank you for taking the time to provide us with your valuable feedback!

Leland
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].

Publié le 31/03/2024

Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstandin...

Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.

Avantages

Customer service is outstanding. Help is a phone call away.

Inconvénients

We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.

Réponse de Remedly

Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!

Joana
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Coastal Health & Vitality

Publié le 12/11/2024

Experience has been well so far! No complaints other than the one mentioned above.

Experience has been well so far! No complaints other than the one mentioned above.

Avantages

I like that the website is pretty self explanatory. & customer service is always quick to respond if I have any questions!

Inconvénients

I wish I was able to adjust cards to active subscriptions without having to cancel subscription and create a new one. Other than that, I can’t really think of anything else.

Réponse de Remedly

We're pleased to hear you're a fan of Remedly! So glad to hear that our customer service team helps you get back on track quickly when needed! We appreciate your input regarding changing cards for subscriptions which we'll share with our product team - they are eager for user feedback on how we can improve, an endless pursuit. Thank you for taking time to share your thoughts!

Felecia
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Remedly knows the importance of custom work flows!

Publié le 28/09/2023

Avantages

Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE [sensitive content hidden]!

Inconvénients

I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports.

Réponse de Remedly

Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts!

Deborah
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Remedly EMR Review

Publié le 14/10/2023

Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but...

Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense.

Avantages

The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success.

Inconvénients

Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved.

Réponse de Remedly

Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer!

Shanelle
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My rating is all thanks to [sensitive content hidden]

Publié le 16/10/2023

overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a...

overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep [sensitive content hidden]
She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system.

Avantages

Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well.

Inconvénients

The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to [sensitive content hidden]

Réponse de Remedly

Thank you so much Shanelle for giving us a 5 star rating - we are deeply grateful! So glad to hear you're expanding your Remedly usage to take full advantage of our robust platform and working through workflow issues as well. Although we don't currently have an open API to support integrations, we do integrate with select partners that we feel are best-in-class and that our broad client base will benefit from their services and solutions. If there are specific platforms we should consider, please bring this up with your Customer Success Manager. Thank you again for your supportive review!

Betsy
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Remedly has been a great for us and our patients

Publié le 22/01/2024

Avantages

How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled.

Inconvénients

Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let [sensitive content hidden]
now and she communicates said chances of improvement.

Réponse de Remedly

Thank you for your top review of Remedly - we are truly honored! We love hearing how our solutions make your practice more efficient and patients better prepared. We sincerely appreciate your feedback on how we can improve as our platforms has been significantly shaped by client input - keep it coming! We look forward to continuing to serve you and your practice.

Laura
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Having a great rep turned around my opinion of Remedly

Publié le 28/09/2023

Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one...

Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one prior to [sensitive content hidden] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind.

Avantages

Honestly, [sensitive content hidden] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product.

Inconvénients

Very difficult to communicate our needs or get adequate help prior to [sensitive content hidden] coming on board.

Réponse de Remedly

We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback.

Sarah
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for a small medical practice

Publié le 22/11/2022

Avantages

Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.

Inconvénients

The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.

Réponse de Remedly

We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!

Veronica
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly recommend Remedly!

Publié le 20/12/2022

The customer service is like no other, they are always responsive, listen and take into consideratio...

The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.

Avantages

The software is very user friendly and always getting updated with new functions that are used within the practice.

Inconvénients

Originally, there were features that the software lacked. We are one of the first practices that used this program. At that time the company worked with practices to integrate features to the software that were needed and has just been updating since then to stay on track with all the other EMR software.

Réponse de Remedly

Thank you so much for your glowing review of our services and solutions! We are so grateful that you believed in Remedly when we were starting out and your feedback has helped us develop the comprehensive platform we offer today. Thank you for your collaboration and insights over the years!

Shonda
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Using Remedly for 6 months

Publié le 27/07/2020

Avantages

I have multiple locations and sometimes the patients travel between locations, this product simplifies and streamlines the patient care. I can easily log in to one platform and manage the practice or book appointments without having to use LogMeIn to get to the computer program at each office. It also allows patients to have access to their own patient portal.

Inconvénients

Needs an easily accessible patient history, including services and retail pricing, that is available on check out

Réponse de Remedly

We want to thank you for your partnership and valuable feedback. We are looking forward to continue providing ongoing enhancements as a testament to our strong commitment to our customers.

Kenisha
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Amazing and helpful

Publié le 04/12/2024

I'm impressed with the convenience and accessibility it offers. The app's user interface is...

I'm impressed with the convenience and accessibility it offers. The app's user interface is intuitive and easy to navigate, making it simple to book appointments and manage my health records.

Avantages

Convenient for healthcare professionals.
Easy appointment scheduling.

Inconvénients

Customer service and response wait times.

Courtney
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Flexible build Scheduling and EMR application

Publié le 12/05/2023

Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This...

Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us.

Avantages

It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure.

Inconvénients

Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms.

Réponse de Remedly

Thank you for your valuable feedback Courtney! We love hearing that you found Remedly highly flexible to address your unique needs successfully! Our platform is used by a broad range of specialties, attesting to its configurability. We appreciate your kind words on our support team as well - they work hard to make sure our clients maximize on their investment!

Ali
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A comprehensive medical database

Publié le 20/12/2022

It’s a journey which needs practice and daily interactions to get deeply into all corners of it.

It’s a journey which needs practice and daily interactions to get deeply into all corners of it.

Avantages

Remedley offers a comprehensive medical database from scheduling to check in kiosk, procedures records, notes, follow ups, invoices, payments, statements, pre and post operative photos and many more features.

Inconvénients

It’s not an easy to go software but it is the nature of comprehensive and complete data manager base.

Réponse de Remedly

Thank you for your kind words on our platform and we're so pleased to hear that your practice is benefiting from our solutions! Comprehensive software does take an investment to fully utilize but efficiencies gained are well worth the time and effort and our solutions grow with your practice. Thank you for taking the time to provide your feedback and submit your review!

Maureen
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very pleased with this product

Publié le 21/12/2022

Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech....

Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech. challenged one) to manage patient charts. It seems very intuitive to me to use.

Avantages

We are a very small practice with only 6 billing codes- the ability to customize was HUGE for us as most products have too many features we would never use but would end up paying for.

Inconvénients

For our office, it was just taking the time for us to learn while still working with an old server based system. Remedly has so many instructional videos as well as their Zen Desk for help. It was more our office issue and not Remedly.

Réponse de Remedly

We're so pleased to hear of the impact Remedly has made to your office to move from paper-based workflows to digital! We're glad to know you get so much value from using our EHR for practice management integrated with our RCM for claims management. There's always a learning curve with new systems and we're pleased you were able to use our online Help Center to support your team with this transition. Thank you so much for your feedback - it is a wonderful holiday gift for our team!

John
John
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

DO NOT CHOOSE REMEDLY - LOOK ELSEWHERE

Publié le 07/10/2020

Incredibly poor

Incredibly poor

Avantages

It was a cloud-based system and my prior system was not

Inconvénients

They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics. This is on top of the fact their EMR faltered for nearly the entire year I used it. Never was able to run a single accurate report for metrics. Errors seen daily while charting.

Réponse de Remedly

Hello, John! We appreciate your input and are sorry that, despite many efforts, we were not able to come to a mutually-agreeable arrangement. We both decided to part ways and we wish you and your practice the best.

Marc
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly Recommend

Publié le 03/11/2022

Overall, we are very pleased with the platform. We would highly recommend it to anyone

Overall, we are very pleased with the platform. We would highly recommend it to anyone

Avantages

Overall functionality, ease of navigation through platform, ease of invoicing and inventory management. Really, we love everything about it. If there is something that can be fixed, they are great about taking that information and implementing it though monthly updates.

Inconvénients

Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use

Réponse de Remedly

Thank you for your feedback on Remedly! We are pleased to see that you're enjoying using our platform. In terms of the mobile interface, we are enhancing this functionality in our next release early next month. We'll let you know when it's in place so you can check it out!

Pari
Note globale
  • Secteur d'activité : Matières plastiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Remedly is great

Publié le 31/01/2020

We've had a great experience with Remedly over the past two years! The product and customer service...

We've had a great experience with Remedly over the past two years! The product and customer service team has been extremely prompt, helpful and understanding.

Avantages

Remedly is very easy to use. With their updated UI, it's a breeze to do my daily tasks within the scheduler. The updated finance dashboard is also super user friendly and allows for a lot of flexibility with payments/promotions/etc.

Inconvénients

I wish the software allowed to see when the appointment reminders have been sent, how many have been sent, and by what methods to better keep track.

Réponse de Remedly

Pari:

Thanks for taking the time to share your experience at our company and with the User Interface. We hope you enjoy your Software for many years to come.

Sincerely

Myles Saffian
Senior Account Executive
Remedly Inc.

Marc
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Looked at all of them and Remedly shines above

Publié le 17/02/2019

My experience with Remedly has been fantastic. I have had the oppurtunity to have my concerns...

My experience with Remedly has been fantastic. I have had the oppurtunity to have my concerns addressed by the CEO who is more than willing to spend time with the users of Remedly in attempt to constantly improve it.

Avantages

Having come from one of the largest EMR/practice software vendors where there was virtually no support and major issues would take days to resolve if ever, Remedly's customer service is exemplary. I can always have my concerns addressed within hours. Sometimes minutes. The don't nickle and dime you with every update, new component, new user, new device etc. One monthly fee. This has obviated the need for other complementary softwares like Solution Reach as this functionality is built in to Remedly.

Inconvénients

New software updates sometimes have some bugs.

Emilee
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Customer Service

Publié le 22/03/2019

Executive was absolutely amazing. She answered every single phone call and email in a timely manner...

Executive was absolutely amazing. She answered every single phone call and email in a timely manner and went above and beyond with all of her support throughout the process. She truly wanted this transition to be as seamless as possible. Thank you so much, you were an absolute pleasure to work with!

Avantages

We transitioned to Remedly from a system that was not complex with very limited options. Remedly has so many great features that we use daily. One large difference from our previous EMR is the inventory feature. Can't believe we every utilized a system that was missing that!

Inconvénients

Transitioning to an EMR is never fun or easy with that being said it was not as bad as we were all expecting it to be. The two features I wish Remedly had is - Time Management, staff to clock in and out and the option to create multiple inventories so you can view by category rather than all inventory at once.

Bradley
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good product; fantastic service

Publié le 28/12/2018

Remedly service is exceptional. They are available very quickly and are extremely helpful. They...

Remedly service is exceptional. They are available very quickly and are extremely helpful. They will work with you to customize the software to your practice.

Avantages

Easy to use; POS integration; highly customizable; fantastic customer service

Inconvénients

Need a few small tweaks with charting. Other than that, it’s great software.

Réponse de Remedly

Thank you for being a valued customer and providing your feedback. We look forward to continue providing you with great service and ongoing product enhancements.

Paul
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User friendly with great features that suit any medical practice

Publié le 11/02/2020

Avantages

Easy to use and very convenient with regards to the scope of my job. In addition, [SENSITIVE CONTENT HIDDEN] from Remedly staff were really helpful and made sure that they heard every concern and suggestion of every staff in different roles.

Inconvénients

If there's any way the software can directly call patients through the software, that would be great!

Réponse de Remedly

Paul:

Thank you so much for the five-star review, and congratulations on your new software implementation!

Sincerely,

Myles Saffian
Senior Account Executive
Remedly Inc.

Caren
Note globale
  • Secteur d'activité : Matières plastiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

pretty good service

Publié le 27/12/2018

we used a few times, it's good so far, it's easy to use and have someone booked for the job pretty...

we used a few times, it's good so far, it's easy to use and have someone booked for the job pretty soon, all the surgical tech we used are experienced and good. but it make us worry a little because the professional can cancel the job beyond 24 hours, we will worry about if they cancel 2 days before the case, we can not find someone to cover it.

Avantages

It's easy to use and the people who scheduled

Inconvénients

the professional can cancel the job beyond 24hours

Réponse de Remedly

Remedly can't help with staffing, but we can help make sure your patients are able to schedule appointments around your providers schedule. You can customize patient cancelations to 24 hours, 48 hours, 72 hours, or never.