Avis clients sur Remedly

Remedly
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76 avis

- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent EMR solution for Plastic Surgeons, Dermatologists
Publié le 31/12/2018
Avantages
This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that.
Inconvénients
This product is in need of a user interface overhaul, which I understand is coming in 2019.
Réponse de Remedly
Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent program and outstanding communication with staff
Publié le 25/10/2024
The customer service is amazing. They bent over backwards for me when times were difficult they are...
The customer service is amazing. They bent over backwards for me when times were difficult they are easy to work and always quick to answer emails
Avantages
It had so much to offer and fits all our needs
Inconvénients
Patient portal was challenging for patients at firat
Réponse de Remedly
Thank you so much Tina for your glowing review of Remedly! We are deeply honored. So glad to hear that both our solutions and services are delivering for you and your practice! If there's anything you'd suggest we can improve to help patients adapt to their portal, we're all ears. Remedly has been built on customer feedback to ensure we hit the mark - we encourage your input!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Poor customer support
Publié le 05/01/2021
N/A
N/A
Avantages
I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.
Inconvénients
This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up.
Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment.
This software is quite costly for what you get.
Réponse de Remedly
Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner.
We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually.
It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients.
Thank you for taking the time to provide us with your valuable feedback!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].
Publié le 31/03/2024
Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstandin...
Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.
Avantages
Customer service is outstanding. Help is a phone call away.
Inconvénients
We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.
Réponse de Remedly
Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!
- Secteur d'activité : Médecine douce
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Coastal Health & Vitality
Publié le 12/11/2024
Experience has been well so far! No complaints other than the one mentioned above.
Experience has been well so far! No complaints other than the one mentioned above.
Avantages
I like that the website is pretty self explanatory. & customer service is always quick to respond if I have any questions!
Inconvénients
I wish I was able to adjust cards to active subscriptions without having to cancel subscription and create a new one. Other than that, I can’t really think of anything else.
Réponse de Remedly
We're pleased to hear you're a fan of Remedly! So glad to hear that our customer service team helps you get back on track quickly when needed! We appreciate your input regarding changing cards for subscriptions which we'll share with our product team - they are eager for user feedback on how we can improve, an endless pursuit. Thank you for taking time to share your thoughts!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Remedly knows the importance of custom work flows!
Publié le 28/09/2023
Avantages
Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE [sensitive content hidden]!
Inconvénients
I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports.
Réponse de Remedly
Thank you for your valuable feedback as well as high marks! Your input helps drive constant improvements to our platform and services. Your Customer Success Manager will reach out to ensure we capture your needs accurately and to keep you updated on these enhancements. Keep sending us your thoughts!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Remedly EMR Review
Publié le 14/10/2023
Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but...
Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense.
Avantages
The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success.
Inconvénients
Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved.
Réponse de Remedly
Thank you so much for your inspiring and reaffirming review! We prioritize client feedback heavily into our frequent releases and we deeply value our partnership with The Auctus Group for high quality insurance billing management. We're glad to hear you appreciate our support and are super grateful to have you as our customer!
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My rating is all thanks to [sensitive content hidden]
Publié le 16/10/2023
overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a...
overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep [sensitive content hidden]
She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system.
Avantages
Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well.
Inconvénients
The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to [sensitive content hidden]
Réponse de Remedly
Thank you so much Shanelle for giving us a 5 star rating - we are deeply grateful! So glad to hear you're expanding your Remedly usage to take full advantage of our robust platform and working through workflow issues as well. Although we don't currently have an open API to support integrations, we do integrate with select partners that we feel are best-in-class and that our broad client base will benefit from their services and solutions. If there are specific platforms we should consider, please bring this up with your Customer Success Manager. Thank you again for your supportive review!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Remedly has been a great for us and our patients
Publié le 22/01/2024
Avantages
How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled.
Inconvénients
Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let [sensitive content hidden]
now and she communicates said chances of improvement.
Réponse de Remedly
Thank you for your top review of Remedly - we are truly honored! We love hearing how our solutions make your practice more efficient and patients better prepared. We sincerely appreciate your feedback on how we can improve as our platforms has been significantly shaped by client input - keep it coming! We look forward to continuing to serve you and your practice.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Having a great rep turned around my opinion of Remedly
Publié le 28/09/2023
Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one...
Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one prior to [sensitive content hidden] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind.
Avantages
Honestly, [sensitive content hidden] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product.
Inconvénients
Very difficult to communicate our needs or get adequate help prior to [sensitive content hidden] coming on board.
Réponse de Remedly
We are so pleased to hear that you enjoy working with your Customer Success Manager! We couldn't agree more that having a top-notch contact can really enhance your experience, and our CSMs work hard to ensure you're optimizing on your investment in Remedly. If there's anything we can do to improve our platform to better meet your needs, we're all ears! Thank you for taking the time to share your feedback.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great for a small medical practice
Publié le 22/11/2022
Avantages
Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice.
Inconvénients
The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax.
Réponse de Remedly
We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly recommend Remedly!
Publié le 20/12/2022
The customer service is like no other, they are always responsive, listen and take into consideratio...
The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.
Avantages
The software is very user friendly and always getting updated with new functions that are used within the practice.
Inconvénients
Originally, there were features that the software lacked. We are one of the first practices that used this program. At that time the company worked with practices to integrate features to the software that were needed and has just been updating since then to stay on track with all the other EMR software.
Réponse de Remedly
Thank you so much for your glowing review of our services and solutions! We are so grateful that you believed in Remedly when we were starting out and your feedback has helped us develop the comprehensive platform we offer today. Thank you for your collaboration and insights over the years!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Using Remedly for 6 months
Publié le 27/07/2020
Avantages
I have multiple locations and sometimes the patients travel between locations, this product simplifies and streamlines the patient care. I can easily log in to one platform and manage the practice or book appointments without having to use LogMeIn to get to the computer program at each office. It also allows patients to have access to their own patient portal.
Inconvénients
Needs an easily accessible patient history, including services and retail pricing, that is available on check out
Réponse de Remedly
We want to thank you for your partnership and valuable feedback. We are looking forward to continue providing ongoing enhancements as a testament to our strong commitment to our customers.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Amazing and helpful
Publié le 04/12/2024
I'm impressed with the convenience and accessibility it offers. The app's user interface is...
I'm impressed with the convenience and accessibility it offers. The app's user interface is intuitive and easy to navigate, making it simple to book appointments and manage my health records.
Avantages
Convenient for healthcare professionals.
Easy appointment scheduling.
Inconvénients
Customer service and response wait times.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Flexible build Scheduling and EMR application
Publié le 12/05/2023
Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This...
Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us.
Avantages
It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure.
Inconvénients
Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms.
Réponse de Remedly
Thank you for your valuable feedback Courtney! We love hearing that you found Remedly highly flexible to address your unique needs successfully! Our platform is used by a broad range of specialties, attesting to its configurability. We appreciate your kind words on our support team as well - they work hard to make sure our clients maximize on their investment!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A comprehensive medical database
Publié le 20/12/2022
It’s a journey which needs practice and daily interactions to get deeply into all corners of it.
It’s a journey which needs practice and daily interactions to get deeply into all corners of it.
Avantages
Remedley offers a comprehensive medical database from scheduling to check in kiosk, procedures records, notes, follow ups, invoices, payments, statements, pre and post operative photos and many more features.
Inconvénients
It’s not an easy to go software but it is the nature of comprehensive and complete data manager base.
Réponse de Remedly
Thank you for your kind words on our platform and we're so pleased to hear that your practice is benefiting from our solutions! Comprehensive software does take an investment to fully utilize but efficiencies gained are well worth the time and effort and our solutions grow with your practice. Thank you for taking the time to provide your feedback and submit your review!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very pleased with this product
Publié le 21/12/2022
Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech....
Reducing the paper charts in our office has been huge. Remedly is easy for me (I am the tech. challenged one) to manage patient charts. It seems very intuitive to me to use.
Avantages
We are a very small practice with only 6 billing codes- the ability to customize was HUGE for us as most products have too many features we would never use but would end up paying for.
Inconvénients
For our office, it was just taking the time for us to learn while still working with an old server based system. Remedly has so many instructional videos as well as their Zen Desk for help. It was more our office issue and not Remedly.
Réponse de Remedly
We're so pleased to hear of the impact Remedly has made to your office to move from paper-based workflows to digital! We're glad to know you get so much value from using our EHR for practice management integrated with our RCM for claims management. There's always a learning curve with new systems and we're pleased you were able to use our online Help Center to support your team with this transition. Thank you so much for your feedback - it is a wonderful holiday gift for our team!
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
DO NOT CHOOSE REMEDLY - LOOK ELSEWHERE
Publié le 07/10/2020
Incredibly poor
Incredibly poor
Avantages
It was a cloud-based system and my prior system was not
Inconvénients
They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics. This is on top of the fact their EMR faltered for nearly the entire year I used it. Never was able to run a single accurate report for metrics. Errors seen daily while charting.
Réponse de Remedly
Hello, John! We appreciate your input and are sorry that, despite many efforts, we were not able to come to a mutually-agreeable arrangement. We both decided to part ways and we wish you and your practice the best.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly Recommend
Publié le 03/11/2022
Overall, we are very pleased with the platform. We would highly recommend it to anyone
Overall, we are very pleased with the platform. We would highly recommend it to anyone
Avantages
Overall functionality, ease of navigation through platform, ease of invoicing and inventory management. Really, we love everything about it. If there is something that can be fixed, they are great about taking that information and implementing it though monthly updates.
Inconvénients
Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use
Réponse de Remedly
Thank you for your feedback on Remedly! We are pleased to see that you're enjoying using our platform. In terms of the mobile interface, we are enhancing this functionality in our next release early next month. We'll let you know when it's in place so you can check it out!
- Secteur d'activité : Matières plastiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Remedly is great
Publié le 31/01/2020
We've had a great experience with Remedly over the past two years! The product and customer service...
We've had a great experience with Remedly over the past two years! The product and customer service team has been extremely prompt, helpful and understanding.
Avantages
Remedly is very easy to use. With their updated UI, it's a breeze to do my daily tasks within the scheduler. The updated finance dashboard is also super user friendly and allows for a lot of flexibility with payments/promotions/etc.
Inconvénients
I wish the software allowed to see when the appointment reminders have been sent, how many have been sent, and by what methods to better keep track.
Réponse de Remedly
Pari:
Thanks for taking the time to share your experience at our company and with the User Interface. We hope you enjoy your Software for many years to come.
Sincerely
Myles Saffian
Senior Account Executive
Remedly Inc.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Looked at all of them and Remedly shines above
Publié le 17/02/2019
My experience with Remedly has been fantastic. I have had the oppurtunity to have my concerns...
My experience with Remedly has been fantastic. I have had the oppurtunity to have my concerns addressed by the CEO who is more than willing to spend time with the users of Remedly in attempt to constantly improve it.
Avantages
Having come from one of the largest EMR/practice software vendors where there was virtually no support and major issues would take days to resolve if ever, Remedly's customer service is exemplary. I can always have my concerns addressed within hours. Sometimes minutes. The don't nickle and dime you with every update, new component, new user, new device etc. One monthly fee. This has obviated the need for other complementary softwares like Solution Reach as this functionality is built in to Remedly.
Inconvénients
New software updates sometimes have some bugs.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Customer Service
Publié le 22/03/2019
Executive was absolutely amazing. She answered every single phone call and email in a timely manner...
Executive was absolutely amazing. She answered every single phone call and email in a timely manner and went above and beyond with all of her support throughout the process. She truly wanted this transition to be as seamless as possible. Thank you so much, you were an absolute pleasure to work with!
Avantages
We transitioned to Remedly from a system that was not complex with very limited options. Remedly has so many great features that we use daily. One large difference from our previous EMR is the inventory feature. Can't believe we every utilized a system that was missing that!
Inconvénients
Transitioning to an EMR is never fun or easy with that being said it was not as bad as we were all expecting it to be. The two features I wish Remedly had is - Time Management, staff to clock in and out and the option to create multiple inventories so you can view by category rather than all inventory at once.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good product; fantastic service
Publié le 28/12/2018
Remedly service is exceptional. They are available very quickly and are extremely helpful. They...
Remedly service is exceptional. They are available very quickly and are extremely helpful. They will work with you to customize the software to your practice.
Avantages
Easy to use; POS integration; highly customizable; fantastic customer service
Inconvénients
Need a few small tweaks with charting. Other than that, it’s great software.
Réponse de Remedly
Thank you for being a valued customer and providing your feedback. We look forward to continue providing you with great service and ongoing product enhancements.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User friendly with great features that suit any medical practice
Publié le 11/02/2020
Avantages
Easy to use and very convenient with regards to the scope of my job. In addition, [SENSITIVE CONTENT HIDDEN] from Remedly staff were really helpful and made sure that they heard every concern and suggestion of every staff in different roles.
Inconvénients
If there's any way the software can directly call patients through the software, that would be great!
Réponse de Remedly
Paul:
Thank you so much for the five-star review, and congratulations on your new software implementation!
Sincerely,
Myles Saffian
Senior Account Executive
Remedly Inc.
- Secteur d'activité : Matières plastiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
pretty good service
Publié le 27/12/2018
we used a few times, it's good so far, it's easy to use and have someone booked for the job pretty...
we used a few times, it's good so far, it's easy to use and have someone booked for the job pretty soon, all the surgical tech we used are experienced and good. but it make us worry a little because the professional can cancel the job beyond 24 hours, we will worry about if they cancel 2 days before the case, we can not find someone to cover it.
Avantages
It's easy to use and the people who scheduled
Inconvénients
the professional can cancel the job beyond 24hours
Réponse de Remedly
Remedly can't help with staffing, but we can help make sure your patients are able to schedule appointments around your providers schedule. You can customize patient cancelations to 24 hours, 48 hours, 72 hours, or never.