--- description: Zadarma : qu'en pensent les utilisateurs ? Lisez les avis sur Zadarma, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zadarma - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de téléphonie](/directory/294/telephony/software) > [Zadarma](/software/114645/zadarma) # Zadarma Canonical: https://www.getapp.fr/software/114645/zadarma Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/114645/zadarma?page=2) > Zadarma propose une nouvelle génération de système téléphonique pour entreprise avec des numéros virtuels de 100 pays, un PBX cloud gratuit, un CRM gratuit et des widgets. > > Conclusion : 64 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 64 Avis | | Simplicité d’utilisation | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zadarma - **Pays**: Bourgas, Bulgarie - **Entreprise fondée en**: 2006 ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, polonais, russe, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Bulgarie, Canada, Espagne, France, Irlande, Israël, Japon, Mexique, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - API - Accès mobile - Achats et réceptions - Alertes/Notifications - Audio/Video Conferencing - Automate d'appel - Base de données de contacts - CRM - CTI (couplage téléphonie informatique) - Campagnes multiples - Centre d'appel virtuel - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Communications unifiées - Conférences - Conférences vidéo - Connexion VoIP - Distribution automatique des appels - Enregistrement des appels ## Intégrations (12 au total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software) - [Solutions de téléphonie professionnelle](https://www.getapp.fr/directory/1099/business-phone-systems/software) - [Systèmes PABX](https://www.getapp.fr/directory/1101/cloud-pbx/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) ## Logiciels similaires 1. 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[Nextiva](https://www.getapp.fr/software/91289/nextiva) — 4.6/5 (914 reviews) ## Avis ### "Easy to-use VOIP solution to your business" — 5.0/5 > **Utilisateur vérifié** | *24 juin 2020* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Simple integration with top CRM systems Great value for money compared to competitors > > **Inconvénients**: Free Zadarma CRM is limitted Small difficulties with the initial set-up and resolved quickly ----- ### "Vaule for money but some anoying quirks" — 4.0/5 > **Colette** | *13 septembre 2021* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden. > > **Inconvénients**: There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see \#3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this. > > The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them. ----- ### "Poor and Unreasonable Customer Service Initially" — 3.0/5 > **Daniel** | *28 mars 2018* | Taux de recommandation : 0.0/10 > > **Avantages**: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service. > > **Inconvénients**: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents. > > I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue. ----- ### "I am very happy with Zadarma\! Five Stars and the customer service is AMAZING" — 5.0/5 > **Kristen** | *5 novembre 2021* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The instructions they have made it very easy to set up. I did get stuck one time and chatted with customer support. The support was amazing\! They guided me to the correct settings had me set up in less than a minute. The pricing is competitive. It's fast and easy to get any number I wanted. I am so far very happy with Zadarma and would recommend them to anyone looking for an online phone service. > > **Inconvénients**: So far I have no issues or complaints about anything. > > Great\! The overall experience has been great\! Customer service is amazing, the costs are very competitive, the service works great\! I am all around happy with Zadarma and would like to thank them for making my life easier\! Thanks Zadarma team :) ----- ### "Support and Implementation Instructions Beyond Poor" — 2.0/5 > **William** | *21 septembre 2018* | Services financiers | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. I never got it to work. The instructions and support were unacceptable. > > **Inconvénients**: I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho. The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate. The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out. > > This may be an extraordinary piece of software but I cannot base my business on a piece of software where the support organization cannot communicate and where the installation/integration instructions cannot be reasonably followed. They need a technical person with good English skills to go through their implementation directions and they have got to have people who can speak English on their support line before I will reconsider this product. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/114645/zadarma?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/114645/zadarma) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées