Avis clients sur CommandCenterHD

CommandCenterHD
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63 avis

- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great platform for campus digital signage
Publié le 04/12/2018
We installed Industry Weapon software across our new college campus, and it's been great. The...
We installed Industry Weapon software across our new college campus, and it's been great. The ability to easily customize content across campus without having to physically go to each display and reprogram it is such a time-saver. The built-in features are great, and the support can't be beat!
Avantages
I love how customizable it is - we have yet to come up with a scenario Industry Weapon can't pull off!
Inconvénients
It's not the most stable platform I've ever used. Certain displays seem to break randomly and inexplicably. But, it's easy to fix on my own!
Réponse de Industry Weapon
Hi Sarah,
Thanks for the review! If you're having an issue, we want to know so that our team can look into what is causing your problem. Your account manager will be reaching out to get more details and help figure out your problem.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Customer Service
Publié le 21/08/2019
Avantages
The software is very easy to use. The support is great.
Inconvénients
I don't have any issues with this product.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 0.0 /10
So Painfully Annoying
Publié le 02/01/2020
Avantages
The only pro is that the customer support is actually good. They solve most of the problems that arise. And trust me they will arise.
Inconvénients
There's too many specific reasons why this is a horrible software, but I'll try to keep it more generalized. Essentially this software was not designed for the user. It was designed by tech guys who understand it because they're tech guys. When real-world applications are needed, the support team agrees that certain features should be included but do nothing about it. I only use this because the company I work for has a contract with Industry Weapon. If I had the choice, I was chuck this software into a 1990's website. (Because it's so behind the times. Get it?)
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 4.0 /10
Internal Communications: Benefits and Set backs
Publié le 06/11/2018
Benefits overall out way the bad. I would love to see new videos of how to do certain things, more...
Benefits overall out way the bad. I would love to see new videos of how to do certain things, more technical things, than are currently displayed. A walk through video would also be nice instead of the shortened videos that are currently shown.
Avantages
I love the ease in which slides can be added/deleted from rotation. The ease of adding new users and templates to the main hub is amazing. The image quality and resolution is also amazing when viewing on tv and the quality does not distort.
Inconvénients
How hard template manger is to create. It is challenging to have the whole team set a digital template when reviewing items. It is also hard to create functional ideas without having exact specifications. Another set back is how difficult it is to manage the sizing of media inside of Command Center.
Réponse de Industry Weapon
Hi there, it sounds like we need to get you better access to training materials! https://training.industryweapon.com/ is a great place to start. We have more in-depth training materials within the "I'm New to CommandCenterHD" section. In particular outlining your options to re-size media like you would in a WSYWIG editor such as Powerpoint.
Bottom line, we want to make sure you get access to the training you need. Our email address is included in this response, please let us know availability for a call to review further.
Thanks!
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wonderful Product with Amazing Support
Publié le 15/10/2018
Using IW we have been able to share our progress against goals with Management and our team as well...
Using IW we have been able to share our progress against goals with Management and our team as well as keep people up to date on potential issues. It has been a wonderful way to keep everyone on the same page.
Avantages
The overall simplicity of the software has made it something that we not only use for our department, but have become proponents of to others throughout our company. Having a simple web interface to upload content to every TV on site, as well as the ability to tailor content to each audience is stellar. Additionally, any issues we have had were handled quickly and in a timely manner by the IW technical team.
Inconvénients
Haven't really run into any major cons. The inability to run multiple RSS feeds has come up once or twice, but wasn't a major impact. We had a problem with a player updating causing one of our displays to be down for several days, but the technical team worked on it and sent out a drive with the updated software which fixed the problem.

- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Customer Service
Publié le 05/04/2019
We are planning to add a social media wall to our digital signage and recently discovered that...
We are planning to add a social media wall to our digital signage and recently discovered that CommandCenterHD has an app called Social Buzz to seamlessly integrate this social media wall with our current promotional videos we are running. They have been great to work with and willing to get us the best options for our needs.
Avantages
We are a small department at a larger university. The university as a whole uses CommandCenterHD across campus to control all digital signage. Our department (performing arts venue) uses it to control our promotional televisions in the lobby and box office. The software is simple to navigate with nearly instant playback after changes are made. We are very impressed with the ease of use and the customization it allows.
Inconvénients
It is not mobile friendly when you are trying to update your digital signage on a mobile device or iPad. The dashboard is only 100% functional on a desktop computer.
Réponse de Industry Weapon
Thanks for your feedback Kristi! Excited to see the amazing things Ball State does with Social Buzz!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
CommandCenterHD review
Publié le 07/12/2018
The customer service is excellent! I do have problems with the software but I don't mind talking it...
The customer service is excellent! I do have problems with the software but I don't mind talking it though with our customer rep. or the help line.
Avantages
The customer service is excellent. Anytime I have a question or need help, customer rep. is quick to respond. He is extremely helpful and informative. Always a pleasure to work with.
Inconvénients
I sometimes find that my screens don't connect to the website. I find this frustrating. We have two screens that are set up on a different website than our other ones which can be annoying.
Réponse de Industry Weapon
Hi there, would you be free for a call with our customer service team this week? Your company name was hidden and we'd like to look into your comment regarding your screen set up. You can respond to this message or email accounteam@industryweapon.com to schedule.
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Application
Publié le 12/11/2018
I very much like having one place to keep all of our employees up to date with the on goings of our...
I very much like having one place to keep all of our employees up to date with the on goings of our company. It's nice to have somewhere they can go to get information without having to log in to a computer.
Some of the features are a bit "clunky" and somewhat difficult to get used to but the customer support is far above and beyond any other that I have dealt with. They make sure you get what you need out of the application in a VERY timely matter and that you fully understand how to use the system.
Avantages
The amount of information content I am able to display for the staff that does not have regular access to a computer.
Very easy to manipulate each template, campaign, and channel to be something that people will want to look at.
Inconvénients
Some of the features can be a bit difficult to use at first. However, the customer support is incredible so they will get you through any issues you have.

- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to Use Communication Automation Tool
Publié le 07/11/2018
Our company has utilized CommandCenterHD for years and continues to implement it in our offices as...
Our company has utilized CommandCenterHD for years and continues to implement it in our offices as our company expands.
Avantages
The span of features and simple application makes this a scalable tool for any size communications plan.
Inconvénients
I wish it was easier to see the full schedule of ads playing all at once.

- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
CommandCenter HD in Higher Ed
Publié le 15/10/2018
We have a number of departments that was to provide signage to our student body and staff. Some...
We have a number of departments that was to provide signage to our student body and staff. Some are very selective about content. They are able to customize their templates and provide the experience they needed. Even to get assistance from IW to assist in getting a live feed to appear in part of the display
Avantages
The software once familiar with it, is intuitive, delivers as expected and the support is excellent.
Inconvénients
We had a bit of an issue with multiple users using the same account, and deleting parts of a template. Having an archive that was easily accessible would have saved some time restoring.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Essential Tool for Internal Comms
Publié le 31/07/2019
I would just like to add that their customer service is the best. We recently had our graphic...
I would just like to add that their customer service is the best. We recently had our graphic designer who managed our industry weapon leave CNSI. So, I have had to pick it up. [SENSITIVE CONTENT HIDDEN] has been proactive, friendly, responsive, and helpful. From the technical side, we rarely have a display issue. When we do, it is resolved in <30 minutes. They really take care of their clients.
Avantages
The ability to customize our displays by location and even down to the device. For example, we have six TVs in our main building. We can run campaigns only on certain floors. We do this when we have certain guests coming or team-specific events. The customization piece along with being able to pre-set the schedules for our campaigns are great features.
Inconvénients
It took me a little while to figure out the difference between a device, channel, and campaign. But the customer service rep explained it really well:
Device = TVs in different rooms of the house
Channel = Netflix, Amazon Prime, YouTube
Campaign = The Show that plays
You get to choose all of the above--what your viewers watch, on which channel and which TV.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
These Folks Know Their Stuff
Publié le 24/07/2019
Avantages
Command Center HD and the industry weapon team comprise the best solution that's out there for digital signs and visual communications delivery. I looked at other vendors, both at my current company and at a previous company. The software is terrific but the star of this solution is the support. The IW team has been there for me over and over. If I can't figure out exactly how something works, they are here for me. If I have trouble with how to upgrade the OS, they are here for me. I rely on this team to enable me to deliver a stable solution and they deliver.
Inconvénients
I can't think of anything I like least. I sometimes have challenges just based on the fact that I don't use the software every single day, but again -- the support team is always there to answer my questions.
Réponse de Industry Weapon
Thanks for the kind words Chantal! We love working with you and the Sensus team as well!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect Enterprise Solultion!
Publié le 16/10/2018
CCHD allows us to address our digital marketing needs from the simplest of internal messaging, to...
CCHD allows us to address our digital marketing needs from the simplest of internal messaging, to the most creative of client facing content in a single platform. From a single screen in a hallway to some of our multiscreen video walls, we can use the same solution and control it centrally.
Avantages
The structure and work flow of the software makes it very easy for our graphic designers and admins alike, to use this in a day to fashion that suits their specific needs. The learning curve is small and with the ongoing free training, it allows our users to get comfortable with the software and its features, as they need them.
Inconvénients
This is not really so much a negative, as just a reality with a software tool that is expansive, as CCHD is. For some users, they get initially overwhelmed at the capability and can get scared to dive in. This is where we point to the training to help get them over their fears.
- Secteur d'activité : Matières plastiques
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
CommandCenterHD with Embedded LG Players
Publié le 29/01/2019
CommandCenterHD is good. The platform is great, the content is great, using it is pretty easy for...
CommandCenterHD is good. The platform is great, the content is great, using it is pretty easy for the users.
Avantages
It has a lot of features for making content. Support does a good job helping end users with their content. Support is responsive.
Inconvénients
The embedded LG Series E player has been super problematic. Our players go offline often. The fixes from support are often limited because they are waiting on fixes from LG. One fix seems to lead to another fix. Feels like we are often going in circles trying to get the embedded players in the TVs stable. Support does their best to help, but there are often not any quick answers and we have a lot of downtime.
This link:
https://www.industryweapon.com/digital-signage-solutions/why-industry-weapon#devices
Markets the embedded players are easy to support and that has not been the case for us. Support 4 TVs with this players and trying to keep them online has cost us many hours of lost productivity internally.
Réponse de Industry Weapon
Eric,
Appreciate your review and glad that you love the content and usability. That said, very sorry about the hardware issues you've experienced. We are working with the manufacturer to resolve your issue as soon as possible.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Enhancing the Brand with Digital Signage
Publié le 19/10/2018
CommandCenterHD is a portal that allows me to quickly upload images and place them in a campaign....
CommandCenterHD is a portal that allows me to quickly upload images and place them in a campaign. The options to schedule the start and end time of a slide is convenient.
Avantages
The ability to update our digital signage, located in multiple buildings, from my connected computer or laptop at work or remotely.
Inconvénients
The management of the media files is a bit clunky, but not too bad.
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Glorified powerpoint
Publié le 17/09/2019
Customer service was helpful but the software just didnt meet our needs
Customer service was helpful but the software just didnt meet our needs
Avantages
The software was easy to set up on multiple displays with different channels to ensure specific content was shared with the correct displays
Inconvénients
This software did not provide a graphically pleasing experience as it basically looked like a glorified PowerPoint presentation. There are other options out there that can do it better.
Réponse de Industry Weapon
Hi There! Thank you so much for providing us with such candid feedback. From the notes you provided, it sounds like you haven't connected with your account manager regarding our free content programs.
All of programs follow our Audience Engagement Framework which was specifically designed to help customers' content not look like a glorified Powerpoint.
Please email me and I can give you a full overview.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CommandCenterHD
Publié le 15/10/2018
We were able to implement our digital signs project in a timely manner. Troubleshooting has been a...
We were able to implement our digital signs project in a timely manner. Troubleshooting has been a breeze with an easy to use GUI. We have also set up emergency notifications through out the enterprise that is tied into the emergency broadcast system of the Police Department.
Experiences with sales and tech support personnel have been pleasant, prompt and productive. I would buy this product again.
Avantages
1. Integration with RAVE (emergency alert system).
2. Amazing tech and sales support. Our sales/account rep bends over backwards to provide quick and comprehensive services. I requested a media box to test and we had it in less than a week.
3. The company is willing to work with me in implementing our procedures. I get email notifications before each upgrade and another email when the upgrade is done.
Inconvénients
Under the 'Manage Devices' section - the Filter defaults to 'My Devices' rather than defaulting to 'All' .
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
User Friendly
Publié le 13/08/2019
Overall, I think it's a great tool. It's very useful and easy to use. I can update content within...
Overall, I think it's a great tool. It's very useful and easy to use. I can update content within minutes.
Avantages
It's very easy to use. The content that I put on the screens comes across clearly. Option for RedCore is awesome. My coworkers all give good reviews. I like the option to put multiple campaigns on one channel. It makes it easy to regionalize the screens while still giving them shared content.
Inconvénients
Issues with the TVs, we have multiple that go down at once and issues with getting them back up. I can't get any of the gifs that I make to move on the screens.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Command Center HD Review
Publié le 15/10/2018
We used Industry Weapon to replace our existing Cisco DMM and it's light years ahead of what we...
We used Industry Weapon to replace our existing Cisco DMM and it's light years ahead of what we had. I think that their customer service is one of the things I really appreciate. Service after the sale is always a plus. In their case no matter what my question is related to they've never let me down.
Avantages
I like the product and its ease of use. The cloud service helps me manage my players multiple locations if needed. I also cannot say enough about their customer support. They've always been available to help with any issue I might have.
Inconvénients
Sometimes if I have not used certain features or I'm looking for something new it can be difficult to locate. Once I learn the product it's intuitive but trying from scratch it can be intimidating.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Command Center HD is a good idea with poor execution
Publié le 16/10/2018
We needed digital signage for our campuses. It worked out alright.
We needed digital signage for our campuses. It worked out alright.
Avantages
The wide range of features and the stellar customer support. You can do a lot with CCHD if you put in the hours to learn it.
Inconvénients
The learning curve is appalling. Trying to teach employees how to use it is practically impossible. Instead, you have to throw them in and see if they'll drown or swim. Also, someone at Industry Weapon has a very strange taste in naming things.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
User Friendly
Publié le 21/12/2018
From a marketing front, the digital signage has improved our advertising ability substantially. We...
From a marketing front, the digital signage has improved our advertising ability substantially. We are now able to get our marketing material displayed in the branches almost instantly. We have had troubles with the TVs themselves, but most of the issues have been corrected in a reasonable time.
Avantages
The software is user friendly. Uploading files and keeping track of all of the necessary information is quite simple. I can easily see which screens are down and the campaigns are easy to change.
Inconvénients
We've had some trouble with getting some of our TVs up and running. The customer service team is usually able to help but when one TV goes down it takes at least five others with it.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best software on the market!
Publié le 06/11/2018
Avantages
Very user friendly and easy to navigate the menus. The dashboard is vivid in color with nice bold size fonts to help understand each function. The message feature helps when you want a quick response for problem solving.
Inconvénients
I was put in charge of the digital signage boards several months ago, and I'm still learning the software.
I haven't come across any issues worth changing at this point in time.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome service!
Publié le 05/11/2018
Very easy to use and setup different devices across the country.
Very easy to use and setup different devices across the country.
Avantages
The software is very easy to use and to troubleshoot with.
Inconvénients
When google maps when down it went down in the service.
- Secteur d'activité : Produits laitiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
CommandCenterHD useful program
Publié le 16/01/2019
We use this program to inform the employees of important dates and topics that concern them.
We use this program to inform the employees of important dates and topics that concern them.
Avantages
I like that it is easy to maneuver around the program and can understand the different options.
Inconvénients
There really isn't anything I don't like, it is a very useful program for posting important info for our employees.
Réponse de Industry Weapon
Jennifer, thank you so much for your review! We love working with you and the rest of the Land O' Lakes team!
- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Industry Weapon for Education
Publié le 09/01/2019
Industry Weapon has provided beautiful digital signage across our school campus. The displays keep...
Industry Weapon has provided beautiful digital signage across our school campus. The displays keep our students/faculty engaged with fun and informative content. The customer service and account management teams are top notch and super responsive.
Avantages
Ease of use, great custom templates and integration with other platforms.
Inconvénients
I wish I had more time to create and try all the features!