--- description: Userback : qu'en pensent les utilisateurs ? Lisez les avis sur Userback, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userback - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/601/customer-experience/software) > [Userback](/software/114481/userback) # Userback Canonical: https://www.getapp.fr/software/114481/userback Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/114481/userback?page=2) > Userback est une solution d'opinions visuelles qui permet aux propriétaires de sites web et aux équipes logicielles de recueillir et de gérer facilement les opinions, les demandes de fonctionnalités et les rapports de bogues de leurs utilisateurs. Recueillez des opinions visuelles avec des captures d'écran annotées, des enregistrements vidéo, etc., afin de pouvoir gérer les opinions plus rapidement. > > Conclusion : 71 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 71 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Userback - **Pays**: Rochedale, Australie - **Entreprise fondée en**: 2016 ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - @mentions - API - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse visuelle - Application mobile - Authentification unique - Automatisation des processus et flux de travail - Autorisations basées sur les rôles - Champs personnalisables - Collecte de données multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - For IT Project Management - Formulaires personnalisables - Gestion de projets - Gestion des affectations - Gestion des backlogs ## Intégrations (19 au total) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de bug tracking](https://www.getapp.fr/directory/1003/bug-tracking/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) - [Outils Kanban](https://www.getapp.fr/directory/1623/kanban-tools/software) - [Outils de gestion des tâches](https://www.getapp.fr/directory/570/task-management/software) ## Logiciels similaires 1. [monday.com](https://www.getapp.fr/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.getapp.fr/software/9953/jira) — 4.4/5 (15312 reviews) 3. [Wrike](https://www.getapp.fr/software/9964/wrike) — 4.4/5 (2887 reviews) 4. [Asana](https://www.getapp.fr/software/90584/asana) — 4.5/5 (13547 reviews) 5. [ClickUp](https://www.getapp.fr/software/106331/clickup) — 4.6/5 (4561 reviews) ## Avis ### "Get feedback on designs from clients" — 5.0/5 > **John** | *23 mars 2021* | Médias en ligne | Taux de recommandation : 10.0/10 > > **Avantages**: Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana. > > **Inconvénients**: As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further. > > As well as feedback, you can also use it for new business via their browser extension, as you can annotate any website marking improvements. ----- ### "Simple to use, clear feedback that avoids the back and forth." — 5.0/5 > **Matt** | *23 mars 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback. Users spot something amiss, click a feedback button and you get feedback that's almost perfect and unambiguous. Rarely do you need to ask for further clarification. - The Userback team are very active in developing new features and enhancements We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better. The software has really evolved beyond expectations. It now handles feedback for client designs. Allows video feedback and recently started providing things like the console logs and events from the browser. It's filling the needs for which it was intended, but they keep adding new features that really benefit our business. > > **Inconvénients**: Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients to make things clear. Userback have addressed all of these issues now - The reply mechanism is more of a ticket system to resolve issues - You can clone the feedback widget from similar projects - The user interface is much more refined and clear. Really simple to provide feedback. My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow. > > I can't say better things about Userback. It's one of those rare products that really deliver on what it is intended to do. But over and above that, make improvements and add features that are actually useful. All without moving away from what it is meant to do - Make the feedback process quick and easy to perform. Make the feedback being provided clear and concise that pinpoints exactly what is needed. It's also really simple for us to add to our products. For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us. A simple IF statement in our case allows us to manually load the widget as needed. ----- ### "Global Review" — 4.0/5 > **Célia** | *2 mars 2022* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Bug features and client feedback on developing software > > **Inconvénients**: Language traduction , I can not traduce it for my French client > > GReat experience Client find it simple of use so great tool ----- ### "Userback insights after using it DAILY for the past two years" — 5.0/5 > **Kenton** | *23 mars 2021* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district. > > **Inconvénients**: Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial. > > We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment. ----- ### "A critical tool" — 5.0/5 > **Jess** | *2 mars 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog. > > **Inconvénients**: When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately. > > The customer service is great. We have suggested improvements or raised bugs in the past and always been impressed with the response. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/114481/userback?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/114481/userback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées