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Avis clients sur Datagate

Datagate

4,9 (9)
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Facturation des télécommunications et conformité fiscale des MSP

Note globale

4,9 /5
(9)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,9/5
Support client
5/5
100%
des utilisateurs recommandent cette application
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9 avis

Nick
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

TTC's review of datagate

Publié le 17/01/2025

Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.

Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.

Avantages

Well designed, good interface, and capable.

Inconvénients

Inability to design invoices based on templates. Must submit change requests to DG.

Tami
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very pleased so far

Publié le 08/05/2024

Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the...

Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the integration setup between ConnectWise/ WisePay.

Avantages

Ease of use. Simple setup. Integration with our other softwares!

Inconvénients

Manual invoicing process and lack of real-time payment information to flow into system.

Alternatives envisagées 

Avalara et NetSuite

Pourquoi choisir Datagate 

Customer login issues, and lack of integration with Connectwise.

Logiciel antérieur 

Rev.io Billing

Pourquoi passer à Datagate

The ability to integrate with all of our other softwares, and the relationship with CSI, our tax consultant, so tax mapping and setup would not be an overwhelming setup process. I also appreciated that Datagate offers QBO discounts.
Frank
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great setup staff

Publié le 06/02/2024

Avantages

Quickbooks integration. [sensitive content hidden]
provided great on-boarding experience

Inconvénients

there is nothing i did not like .

Réponse de Datagate

Thank you for your review and for highlighting our seamless QuickBooks integration and onboarding experience Frank! We're happy to hear you found everything to your liking and appreciate your support.

Ashlie
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Early Days, but Overall Very Pleased!

Publié le 15/11/2022

Our experience so far has been overwhelmingly positive - we are excited to see where our partnership...

Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads!

Avantages

The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items.

Inconvénients

Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing.

Eric
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Datagate greatly optimized our VoIP billing!

Publié le 21/10/2020

Bottom line is we save a bunch of time, our customers received great traditional telephony style...

Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.

Avantages

We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.

Inconvénients

Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.

Alternatives envisagées 

Rev.io Billing et Avalara

Pourquoi choisir Datagate 

We were looking for integration to Connectwise.

Logiciel antérieur 

Rev.io Billing

Réponse de Datagate

Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.

Nicole
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Switched to DG from another business BEST decision ever

Publié le 06/06/2021

The implementation process was long and took a lot of effort on our part. However, Sogol, our...

The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.

Avantages

The look of the invoices, the easiness of the actual invoicing/crediting process.

Inconvénients

We don't like that we have to map invoices each month.

Christa
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tool for telecom billing

Publié le 06/05/2021

Avantages

The integration with Bandwidth and the many options available for importing other types of billing records.

Inconvénients

The ability to choose a different billing email address per customer site.

Alternatives envisagées 

Rev.io Billing

Pourquoi passer à Datagate

Ease of use, direct feed from Bandwidth, better pricing.
Enrique
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Datagate for VoIP Tax integration

Publié le 28/11/2023

Very good. I hope it will continue well into the future.

Very good. I hope it will continue well into the future.

Avantages

Easy to setup and get going. The help during implementation was topnotch.

Inconvénients

Can't think of anything. We're really just starting to use it. So far so good.

Bob
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

President

Publié le 09/10/2020

It has been a very pleasant experience and I am very happy with the end result.

It has been a very pleasant experience and I am very happy with the end result.

Avantages

Ability to integrate with ConnectWise, QuickBooks online & Connectbooster

Inconvénients

Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.

Réponse de Datagate

Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster.
We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.