
SuperOffice CRM
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
126 avis
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
1+1=3
Publié le 13/11/2018
Taking over the work load of my colleague during holidays / absence.
Avantages
This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.
Inconvénients
It is sometimes working too slow when opening an e-mail.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The CRM for SME business
Publié le 03/06/2020
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.
The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.
Avantages
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.
Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.
Inconvénients
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Outdated CRM, not built for deployment in the cloud
Publié le 14/11/2018
We have recently decided to move away from SuperOffice to a new CRM
Avantages
Integrated quoting
Some external apps (although very few)
Inconvénients
The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.
- Secteur d'activité : Relations publiques et communications
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Moving to SuperOffice 8.5 from previous Superoffice Version
Publié le 23/04/2020
SO is a central part. We do several additional applications - using the database ids for persons, projects etc...
Avantages
Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.
Inconvénients
I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
It takes time to get the most out of SuperOffice, but the many possibilities make it worth.
Publié le 12/06/2018
Avantages
The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.
Inconvénients
We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great system to keep all business data in one place.
Publié le 14/06/2018
All commercial business data in one place. An internationally unified Customer Servcie experience.
Avantages
Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.
Inconvénients
Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
So much more than a customer register
Publié le 18/12/2019
Avantages
It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.
Inconvénients
There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
SuperOffice is a joy to work with
Publié le 02/04/2019
When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job.
Avantages
It is easy to use. You can find information fast. It is a pleasure to work with.
Inconvénients
SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.
- Secteur d'activité : Machines
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
SuperOffice; the one and only!
Publié le 08/01/2019
A very positive experience, especially extra credits for the support team; quick, talented and friendly!
Avantages
The several (personalized and combined) selections
Inconvénients
The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very user friendly CRM to support all main processes.
Publié le 22/10/2018
If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.
Avantages
The ability to have our contacts all in one place. Easy to work with for all people.
Inconvénients
The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A few clicks a day makes your work saved and safe!
Publié le 18/12/2019
The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.
Avantages
Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.
Inconvénients
Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
CRM software in the car-leasing business
Publié le 02/04/2019
Avantages
The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.
Inconvénients
The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SuperOffice is the backbone of our company.
Publié le 13/11/2018
SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company.
Avantages
SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.
Inconvénients
I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Complete and powerful system to support all main processes
Publié le 20/06/2018
Better overview and storage of all activities and customer information
Avantages
Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.
Inconvénients
Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
Good price to quality ratio
Publié le 05/06/2018
Avantages
Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone
Inconvénients
Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy to use
Publié le 11/06/2019
A good software that fullfills my needs for a CRM software.
Avantages
It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.
Inconvénients
The look of it feels a little bit outdated.
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SuperOffice CRM
Publié le 12/06/2019
to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it
Avantages
Simple to get started and understand, very logically built.
Inconvénients
The onlineversion is slower than the App version on the computer.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Very usefull product
Publié le 02/04/2019
We use this product to help our customers for quick access to the informtion they need.
Avantages
The software is a complete CRM system which fitts our bussiness sue.
Inconvénients
It takes some time to adapt the working order of the product. This could be enhanced.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Helps me keep track of customers, suppliers and projects
Publié le 03/04/2019
Helps me keep track of customers, suppliers and projects
Avantages
User friendly, easy to navigate, very nice layout
Inconvénients
The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking
- Secteur d'activité : Matières plastiques
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
My review
Publié le 08/04/2020
I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more.
Avantages
Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.
Inconvénients
I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 201-500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very simple and versatile
Publié le 29/04/2019
We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs.
Avantages
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.
Inconvénients
It can feel a bit fiddly to set everything up before you really get to grips with it.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy to use
Publié le 19/12/2019
Avantages
This is a CRM system that's very easy to use and introduce to your organisation
Inconvénients
Sometimes the web based interface has a little too much lag
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
User Friendly
Publié le 06/11/2018
Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.
Avantages
Linkage between all aspects of the customer, people, company, sales, projects etc.
Inconvénients
Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Marketing tool
Publié le 12/11/2019
Avantages
I like the selection process, that your database for mailings is dynamic and always updated
It's easy to evaluate the success rate of mailings
Inconvénients
The functionality when creating a new mailing .e.g. when choosing a picture it often takes a few tries to get the size right.
The process of resending mailings to a new selection could be easier.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great CRM
Publié le 31/05/2019
It is really user friendly and easy to register information and activities.
Avantages
User friendly and easy to use as a new user.
Inconvénients
I would like the dashboards to be more user friendly, like creating dashboards that I can chare to colleagues.