Avis clients sur SuperOffice CRM

Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

It is sometimes working too slow when opening an e-mail.

The ability to have our contacts all in one place. Easy to work with for all people.

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Using SuperOffice for 6years now and still happy with the easy way to use it

It woudl have been easier if there was a bigger preview window when hoovering over the activities

Linkage between all aspects of the customer, people, company, sales, projects etc.

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

This is a CRM system that's very easy to use and introduce to your organisation

Sometimes the web based interface has a little too much lag

24/7 customer support.
Various reporting options and integration features such as MS Office, Exchange.
I love the feature of scheduling tasks and reminders

Third party Integrations is bit complex.

including Projects module and easy to use

Views Selections not remembred and the support list from Norway not knowing when they solve it (some are allready years on this list).

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.

There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.

This programm is so easy to use, specifically the use of selections.

In the older version , it looked really boring.

Easy even for salesmen to understand. I like the integrated mailing function.

If you have a lot of users it can be quite expensive, especially in the cloud. A separate licence is required for the smartphone version.

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

The look of it feels a little bit outdated.

Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.

At this moment everthing is okay for our company.

- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.
- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily.

The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection.
That it is hard to search for your saved e-mails with just a Word.

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

It can feel a bit fiddly to set everything up before you really get to grips with it.

Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.