SuperOffice CRM

Logiciel CRM pour les équipes de ventes, de marketing et de service client

Note globale

4,2 /5
(126)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
4,2/5

90%
des utilisateurs recommandent cette application
Classer par

126 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

1+1=3

Publié le 13/11/2018

Taking over the work load of my colleague during holidays / absence.

Avantages

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Inconvénients

It is sometimes working too slow when opening an e-mail.

Andy
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The CRM for SME business

Publié le 03/06/2020

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.

The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Avantages

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.

Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Inconvénients

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Outdated CRM, not built for deployment in the cloud

Publié le 14/11/2018

We have recently decided to move away from SuperOffice to a new CRM

Avantages

Integrated quoting
Some external apps (although very few)

Inconvénients

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

Jan
Note globale
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Moving to SuperOffice 8.5 from previous Superoffice Version

Publié le 23/04/2020

SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Avantages

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Inconvénients

I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

Talitha
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

Publié le 12/06/2018

Avantages

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Inconvénients

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Marcel
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great system to keep all business data in one place.

Publié le 14/06/2018

All commercial business data in one place. An internationally unified Customer Servcie experience.

Avantages

Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Inconvénients

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

Karin
Note globale
  • Secteur d'activité : Entreposage
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

So much more than a customer register

Publié le 18/12/2019

Avantages

It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.

Inconvénients

There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.

Liesbeth
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SuperOffice is a joy to work with

Publié le 02/04/2019

When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job.

Avantages

It is easy to use. You can find information fast. It is a pleasure to work with.

Inconvénients

SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.

Iris
Note globale
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SuperOffice; the one and only!

Publié le 08/01/2019

A very positive experience, especially extra credits for the support team; quick, talented and friendly!

Avantages

The several (personalized and combined) selections

Inconvénients

The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very user friendly CRM to support all main processes.

Publié le 22/10/2018

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

Avantages

The ability to have our contacts all in one place. Easy to work with for all people.

Inconvénients

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Ramin
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A few clicks a day makes your work saved and safe!

Publié le 18/12/2019

The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Avantages

Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.

Inconvénients

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

Norbert
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

CRM software in the car-leasing business

Publié le 02/04/2019

Avantages

The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

Inconvénients

The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.

Robbert
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SuperOffice is the backbone of our company.

Publié le 13/11/2018

SuperOffice has a lot of experience with implementations, so they are really good in helping new customers to build up the application in your company.

Avantages

SuperOffice gives you an easy to use CRM application were you can store al your contact with customers, clients and suppliers.

Inconvénients

I took some time to persuade everyone in our company to use SuperOffice all the time. Good change management is required.

Jan
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Complete and powerful system to support all main processes

Publié le 20/06/2018

Better overview and storage of all activities and customer information

Avantages

Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Inconvénients

Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

Dustin
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation

Good price to quality ratio

Publié le 05/06/2018

Avantages

Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Inconvénients

Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

Camilla
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Easy to use

Publié le 11/06/2019

A good software that fullfills my needs for a CRM software.

Avantages

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

Inconvénients

The look of it feels a little bit outdated.

Peter
Note globale
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SuperOffice CRM

Publié le 12/06/2019

to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it

Avantages

Simple to get started and understand, very logically built.

Inconvénients

The onlineversion is slower than the App version on the computer.

Robb
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Very usefull product

Publié le 02/04/2019

We use this product to help our customers for quick access to the informtion they need.

Avantages

The software is a complete CRM system which fitts our bussiness sue.

Inconvénients

It takes some time to adapt the working order of the product. This could be enhanced.

Camilla
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Helps me keep track of customers, suppliers and projects

Publié le 03/04/2019

Helps me keep track of customers, suppliers and projects

Avantages

User friendly, easy to navigate, very nice layout

Inconvénients

The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

Peter
Note globale
  • Secteur d'activité : Matières plastiques
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

My review

Publié le 08/04/2020

I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more.

Avantages

Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

Inconvénients

I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

Malin
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very simple and versatile

Publié le 29/04/2019

We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs.

Avantages

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

Inconvénients

It can feel a bit fiddly to set everything up before you really get to grips with it.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use

Publié le 19/12/2019

Avantages

This is a CRM system that's very easy to use and introduce to your organisation

Inconvénients

Sometimes the web based interface has a little too much lag

Utilisateur vérifié
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

User Friendly

Publié le 06/11/2018

Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.

Avantages

Linkage between all aspects of the customer, people, company, sales, projects etc.

Inconvénients

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

Sara
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Marketing tool

Publié le 12/11/2019

Avantages

I like the selection process, that your database for mailings is dynamic and always updated
It's easy to evaluate the success rate of mailings

Inconvénients

The functionality when creating a new mailing .e.g. when choosing a picture it often takes a few tries to get the size right.
The process of resending mailings to a new selection could be easier.

Anne
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great CRM

Publié le 31/05/2019

It is really user friendly and easy to register information and activities.

Avantages

User friendly and easy to use as a new user.

Inconvénients

I would like the dashboards to be more user friendly, like creating dashboards that I can chare to colleagues.