Avis clients sur Healthie

The ability to do everything I need to run a successful business in one platform is AMAZING. I was scared to start my own private practice because I didnt know how I was going to be able to do billing, paperwork, and organize myself, and set myself apart from other RDs - Healthie helps me do all of that and more!!!

The app is a little buggy sometimes, it quits and can be hard to respond in at times. The messages piece can be very slow. But the website portal has not let me down it is easy to manage and my clients really enjoy posting and utilizing it's features!

Healthie practice management is as robust as I need, allowing me to group clients as needed. I am also able to deliver program materials with ease.

Integrations are inconsistent; You are able to access some programs directly from Healthie, while you cannot with others.

The form builder is not very robust and is not dynamic at all.

The videos were very informative and customer service was always available via email or phone

I would like to see a video from the initial email to invite the client to Healthie through the process of getting them set up, set appointments, video appt. payment etc. instead of seperate emails for each of those tasks.

Variety of integration features
Ability to offer passive income

Horrible customer service
No customer service phone number to speak to someone for assistance same day. Had to wait for email response or set up a zoom meeting.

Healthie provides excellent customer service, is easy to use, and complies with HIPAA. It streamlines practice management by making scheduling, billing, charting, and document sharing easier.

More feature and report customization options would help Healthie better suit the needs of different practices.

I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day!
I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive.
Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking.
Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy!
The team is very dedicated to improvements and are receptive to feedback too which is great!

Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.

Ease-of-use from the consumer end, good visuals, able to easily upload, and edit forms,. Intake flow is excellent. Assistance with building forms is also very good.

Lots of quirks and bugs, seems to lose connection with my calendar frequently and then patients get scheduled at a time when I’m not available. Patient can’t be in more than one group, or program at the same time, and when you’re running multiple programs simultaneously the patient needs to be in more than one program. No ability to talk one on one or directly with any customer service representative. You have to send an email, and then they will get back to you, usually this is pretty quick lesson one day however sometimes it is longer even when there is a time pressing issue.

I liked that they are very client focused.

I needed to get more patients to my practice

The system is super user friendly. It is a quick and easy format to communicate with patients.

Nothing it was a really great system. No complaints

Chatting with patients I liked the most with this system

No option to send e-prescriptions is a problem

Very easy user-interface - very straightforward.

Focus on nutritionists and wellness meant it is a very specialist.

I like that Healthie has a lot of automation features and makes client management easier.

If you're a growing business, Healthie gets expensive quickly. I just added our third practitioner, which was a surprise that it would add $50/month ($600 year) and we're now up to $200/month ($2400 year). For a small business with independent contractors, that's a lot of money and I don't feel like what Healthie provides is worth it.

The calendar is not intuitive, admin settings are not all-inclusive, and we still have so many questions. Some of our questions have been answered by 1:1 calls with our account managers, and some have been through the help desk, but neither option are very adept at explaining solutions in a thorough way to someone just learning the system.

One issue that I was told was a special option that could be done through the help desk took 7 emails from me to get it set up and now it looks terrible - not at all how it was described to me. It's frustrating.

The constumer support is by far #1 reason why I love Healthie. They are always there with quick answers to questions and from my experience, are quick on the draw to fix bugs and make new updates! The second most important reason why I love Healthie is that it covers all of the needs of my coaching business from payments and programs to scheduling and document signing.

I am dying for Programs to be updated. The clients needs to be able to see a spine of the whole program. There needs to be more flexibility in editing modules. Modules should be listed as "Module 1" rather than "Day 1" as it is confusing for the client. I would also love for the app to be more comprehensive and programs be available on the app. It would also be great to be able to integrate email marketing into this system.

Here's what makes Healthie stand out. They've created a platform that meets nearly every need of a private practice dietitian. They are constantly evolving the product with new and better functionality every month. Most important, their customer support is outstanding. They make it very easy get answers, they handle issues quickly and they look for our input on product improvement. Also like that there is one service and it is not tiered.

I would like some type of nutriton analysis available with the software. But, I don't think I would be willing to pay for it as an upgrade.

I like that everything is in one program. We had 5 different programs just to schedule an appointment.

I can't think of anything. I send a request off things I'd like to see and they jump on it and make it better!

I like that this software is easy to use and easy to explain to clients how to use the different functions and navigating the platform.

I don't think there is anything that I currently like least about the platform, it is a huge improvement from the previous platform that I was using.

Easy to navigate for practitioners and patients. I love how you can customize forms and give patients access to different levels of support/care. My newest favorite thing about Get Healthie is that my monthly follow up charting automatically pulls over my notes from the last appointment so I can see what we talked about without having to swap between screens.

The ONLY minor dislike I have is that it must be a data heavy program because it can run very slow from time to time. The most recent update did increase the speed a bit though!

I enjoy the variety of features offered in a single program: client charting, billing, scheduling, reporting, telehealth, client app, e-fax

UI is inconsistent and not always user-friendly.
Product is expensive, especially for a new RD or one who is switching from another service.

Is friendly, and not difficult to use, is a good source for info

Some time you can get lost finding inf.

Everything is all in one place. Billing, scheduling, telehealth video calls, easy links to your websites, etc.

I wish my clients could check off their weekly goals as they achieved them. That would make a HUGE difference in engagement with them.

I love the customer support system! Any time I have a question I can easily use the chat feature. This is an easy way to access Healthie articles in addition to getting real time feedback. No need to look for contact info. I also like the calendar sync option so all my appointments are recorded in Healthie and my Google calendar.