The industry standard. You simply can't get any better than this software
When you manage several computers and servers you can do everything remotely and get things going fast.
You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).
Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.
Switcher from TeamViewer and have never been happier
This software has worked really well. I work from home often and also while traveling. It’s a very good and dependable software.
Ease of use. You can stay logged on. Normally no problems. Very rarely disconnects.
I had to buy a bigger laptop because seeing the screen became problematic.
Great for Remote Access when accessing multiple computers
Love that's its easy to use and very intuitive. Can create groups and add computers to each group. Keeps things organized. Able to create an account for user to access their own workstation with only access to their computer. Ability to send links for download.
It's more expensive than it used to be. Had to move away from the cost trippled.
Value Remote Desktop Solution
Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it.
Downside is the need to have the local administrator rights to be able to log in.
Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.
To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein.
Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.
Ist climbed up quickly
During my time using this software I had no issues and it was seamless and fast, just didn't appreciate the significant price increase when other competitors were providing similar service at a lower price point. Sorry.
Was great with fast connection, seamless operation, rich features including file sharing, drag and drop etc...
Price: increased quite a lot, used it for several years but because of cost, we had to switch to another competitor.
Great Software, but Too Expensive
I loved it until the price became too prohibitive to continue using it.
I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.
After they hiked up their prices, we switched to a cheaper alternative.
LogMeIn Pro - no longer free but still good
Overall it is a decent product and price is right for small licenses needed. It would be better if it can re-offer free version for personal use
I have used LogMeIn for personal use since Free version still exist. I have switched to Teamviewer for personal use when it no longer free but still have use the Pro version for business use
Have to admit that connecting from a web interface instead of an installed client is the true convenience over TeamViewer (which still needs a client installation from where you initiate the remote connection)
Connection speed is good without much lag (the lag is acceptable compare with other competitors)
Although LogMeIn allows multiple connections to a single host but my usage is mainly one to one support, therefore, I am not taking advantage of this feature.
Price started from single license with Pro version (as opposed with 25 license for Central) and it is cheaper than any Teamviewer business version
Can logon with Domain authentication make it a more Enterprise solution
unlike Teamviewer, it does not offer any free version at all for personal use
I find the sound quality an issue with LogMeIn
Great way to connect to customer machines remotely
Overall the software is very easy to use. I would like a little more flexibility in the pricing.
The ability to reach out and connect to customer machines from anywhere if a problem arises. We no longer have to send someone out for every little thing.
The pricing can get a bit expensive. It probably isn't bad for a large company maintaining a fleet of internal machines, but can be a tad expensive for a smaller company who wants the ability to occasionally connect to customer machines only if a problem arises.
Easy to Use
This product has been a life saver when my stores are having issues that need to be fixed right away. I live about 30 minutes away and I can't have customers waiting for me to get there to purchase items.
I really like using LogMeIn Pro to access my work computers from home when my stores are having problems they can't explain over the phone.
The only cons I would say about this product is that sometimes it would take a little longer to connect that I would like.
LogMeIn Pro, don't leave home without it…if you can afford to
I used LogMeIn whenever I was out of town and need to edit a file that isn't saved to a server.
LogMeIn Pro gives you the option of logging into your computer remotely from a different computer. So useful when you're in a pinch to operate a different computer.
It got very expensive. It's fine if you can get your company to cover the high annual fee but I wasn't using it very often so it wasn't cost effective.
Great for Customer Support
It is the perfect fit for customer support, especially across different operating systems.
As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products.
LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.
Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.
Remote technical assitance
HUGE time saver!
It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!
There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.
Safe Remote Support Anywhere
LogMeIn Pro is an amazing tool which gives me access to my computer worldwide for both business and personal use. It is easy to set up and to explain to clients. Remote access is essential, downtime has been eliminated and information that can become crucial to a meeting is accessible in a few clicks. With LogMeIn Pro I am accessible to my clients on the other side of the world without ever needing to leave my home. A trusted reliable program I would recommend to anyone.
LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.
The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.
Great tool for remote support
It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.
LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.
I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.
No need of VPN
I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.
It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.
Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.
Expensive, but good
LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.
LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.
LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.
Allows for minimal downtime, can access programs from anywhere.
Reduced downtime, increased work flexibility, productivity
I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.
There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company
Too expensive, but works really well
This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.
This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.
Always on the Go!
I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.
I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.
I love this product, it helps with flexibility in my work schedule and assist with client emerg.
Good reputation with my clients...they think I'm always available for them.
Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.
I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.
Best and most affordable remote app in the market
This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.
Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.
Allows Me to Manage Two Sites Remotly
Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.
Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in
Great Software, But Better Values Can Be Found
The software is great. It is fast, works well, and had a lot of extra features. It is one of the few remote software's that allows you to interact with the UAT prompt, which is really important. I would still be using it today if they hadn't gone up significantly on their prices.
The speed and features of the software in most cases.
The pricing model and recent cost increases.
Great! Never a problem and it never let me down. Easy to set up for both sides - and it reliable
Customer Satisfaction from my clients = repeat business = more money!
I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.
Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.
Remote access to any computer from anywhere in the world.
This is a great software to connect and manage remote connections.
You can create and manage users and give them access to selected computers all from a simple to use portal.
Connection quality is always top notch and packages are very flexible.
The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.