LogMeIn Pro

Outil d'accès à distance pour les particuliers et les petites entreprises

Note globale

4,4 /5
(165)
Rapport qualité-prix
3,7/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,3/5
Support client
4,0/5

88%
des utilisateurs recommandent cette application
Classer par

165 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great tool for remote support

Publié le 11/12/2018

It has been a good experience. Is the app to go when you need a quick remote session to solve...

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Avantages

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Inconvénients

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Lindsey
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Started off great but has gone downhill over the last couple of years.

Publié le 07/09/2021

I was introduced to this product at my previous place of employment and was impressed with it so I...

I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

Avantages

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Inconvénients

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

When it works it is very good, but it fails quite often

Publié le 01/04/2020

We started looking for other options a year ago and we have started migrating to a more reliable...

We started looking for other options a year ago and we have started migrating to a more reliable and less expensive service. As a user of Logmein for 10+ years I do not recommend them at all, it is time to move on.

Avantages

Initially it was very solid and provided great remote access and feature functions

Inconvénients

The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

Kurt
Note globale
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Perfect web-based or client based access to your work PCs.

Publié le 31/01/2022

Perfect for when government mask mandates are in effect, when business locations need to close for...

Perfect for when government mask mandates are in effect, when business locations need to close for the pandemic, or just when our users need to quarantine themselves. We can just leave everyone at home and they can remote into their PCs at work. And when network speed is a must for at home users, being able to access a PC physically located on the internal network is a huge help.

Avantages

The ease of use and product features are what I like most. Screen-blanking features for HR purposes, multi-monitor use for picky Engineers, and being able to manage all through LogMeIn Central. Also, the secure link between the User PC at home, the servers at LogMeIn, and the PCs on our network was also a huge benefit.

Inconvénients

There is a small learning curve when trying to teach our users the difference between their LogMeIn accounts and their domain accounts, but they get it eventually.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Too expensive, but works really well

Publié le 10/04/2018

Avantages

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Inconvénients

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Yasmin
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Not Worth $$$

Publié le 28/09/2019

I used it for over 3 years. In the last year they automatically gave me the Central version for 6...

I used it for over 3 years. In the last year they automatically gave me the Central version for 6 months with no fee. Then sent me a bill for a renewal for 3 x's what I paid the year before. I immediately shopped and got another program for 1/10 of the cost with all the features, bells and whistles.

Avantages

The ability to access a computer remotely.

Inconvénients

The price and the way they do business. Deceptive.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I love, love LogMeIn.

Publié le 16/04/2018

I really do not have a con to put here. I love the software and have used it for years and years...

I really do not have a con to put here. I love the software and have used it for years and years successfully.

Avantages

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

GRACE
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Log Me In Pro

Publié le 16/07/2019

i have used this software while on vacation because of time sensitive tasks that needed completing,...

i have used this software while on vacation because of time sensitive tasks that needed completing, I have used it in cases where I just couldn't get into the office because of bad weather. Business doesn't stop for anything and this software gives me the ability to work from any where.

Avantages

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

Inconvénients

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good for customer support

Publié le 01/12/2018

Avantages

Great solution for remote management and help desk software for enterprise PC support.

Inconvénients

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic to look after parents when away

Publié le 16/11/2018

Avantages

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Inconvénients

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

Jeff
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

LogMeIn works exactly as described

Publié le 06/05/2021

Fantastic!! I have used it every work day (and sometimes when not scheduled to work) to access my...

Fantastic!! I have used it every work day (and sometimes when not scheduled to work) to access my work pc setup. I use it on an i7-6700 with 16gb ram and 2 x 27" HP monitors at home, almost the same setup as in work and the experience is almost identical to sitting at the machine. Both sides of the equation have 100Mb+ connections.

Avantages

Since remote working was enforced in Ireland in 2020, LogMeIn has been the backbone of my work day and it has never failed me. I really like the separate file manager and multi-monitor setups.

Inconvénients

I really like the clipboard sync feature, but it could do with a reset button on the interface as sometimes when the remote computer locks, the clipboard sync does not work until the connection is ended fresh connection is established.

Santosh
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

LogMeIn Pro - Review

Publié le 04/03/2020

- Overall is a very good experience with LogmeIn pro when compared to any other product in market

- Overall is a very good experience with LogmeIn pro when compared to any other product in market

Avantages

- This application provides more flexibility in accessing desktops remotely without any issues at any time.
- The features provided in this application are more efficient than any other product in the market
- This application can be used easily by any user without any issues.

Inconvénients

- The pricing can be more affordable
- The features can be more added into the product
- The support can be more helpful

Ben
Note globale
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Great Software, But Better Values Can Be Found

Publié le 22/10/2019

The software is great. It is fast, works well, and had a lot of extra features. It is one of the...

The software is great. It is fast, works well, and had a lot of extra features. It is one of the few remote software's that allows you to interact with the UAT prompt, which is really important. I would still be using it today if they hadn't gone up significantly on their prices.

Avantages

The speed and features of the software in most cases.

Inconvénients

The pricing model and recent cost increases.

Alexander
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Remote access to any computer from anywhere in the world.

Publié le 22/01/2019

Avantages

This is a great software to connect and manage remote connections.
You can create and manage users and give them access to selected computers all from a simple to use portal.
Connection quality is always top notch and packages are very flexible.

Inconvénients

The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

Oliver
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Remote data and computer management

Publié le 07/02/2018

Avantages

Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Inconvénients

Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Jonathan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Costly but worth it

Publié le 22/04/2020

Does its job and is used daily by our team to offer support and secure access to machines.

Does its job and is used daily by our team to offer support and secure access to machines.

Avantages

Simple to install and deploy for our users. Works cross platform and a reliable way to get remote access to desktops.

Inconvénients

Not the cheapest solution in the world, we also have Logmein rescue subscriptions which again are not the cheapest. But work.

Steven
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logmein Pro functions smoothly and reliably. Customer support is exceptionally responsive.

Publié le 07/07/2022

I have used Logmein Pro for 10+ years. While the subscription has become pricey in recent years,...

I have used Logmein Pro for 10+ years. While the subscription has become pricey in recent years, the high performance/reliability and excellent customer support make the cost worth it.

Avantages

I can easily access a remote computer through another computer or mobile device (iPad, iPhone) and run programs/perform tasks on the remote computer. For example, if I'm in court with only my iPad and must run support calculations (program not available on iPad), I can log into the office computer, run the program from my iPad, and get the answers I need.

Inconvénients

Transferring files from one computer to another can be time-consuming if the file is moderately large.

kristin
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Overpriced and poor service

Publié le 20/02/2020

Avantages

Well the software does work for the most part if you have a new OS

Inconvénients

1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.

Don
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Work on computers remotely and efficiently

Publié le 06/04/2021

I got the trial to see if it would aid me in servicing my clients remotely. I will have to look...

I got the trial to see if it would aid me in servicing my clients remotely. I will have to look elsewhere for something to do that, however I am considering it for remote work on distant PCs I own, as well as for doing remote work on my wife's pc when I am away from home.

Avantages

This software allows one to work from home, or access remote computers with ease. It is fast, efficient, and relatively simple to set up. It is similar to the Remote Service software technicians use to work on customer PCs remotely, but establishes a more permanent connection and requires you to know the login details to the remote PC.

Inconvénients

Price is very high and paid on a yearly basis; you don't own the software, you rent it. It is unsuitable to tech repair jobs at a distance unless the customer provides you with login details for their computer. It would be very useful for working from home, in a situation where all that info was avaialable, but not for commercial support purposes.

Daniel
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Well rounded product

Publié le 06/04/2018

Avantages

Logmein Pro comes with good suite of features that makes remote support a breeze.
It more than just a remote access tool.

Inconvénients

The remote agents can become corrupt and stop functioning.
Remote sessions struggle to connect on slower internet connections.

Daniel
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Expensive for Remote Management Software

Publié le 27/08/2022

Avantages

It has a robust feature set and has apps for Windows, iOS, Android, and Mac.

Inconvénients

It's very expensive for what I've used it for, but it's also more reliable.

Ian
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Great but expensive

Publié le 12/08/2019

Avantages

LogMeIn was so east to use and always worked flawlessly

Inconvénients

We used LogMeIn for years until they priced themselves right out of the market. It got far too expensive to keep using

Utilisateur vérifié
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 5.0 /10

Functionality issues hinder an otherwise great product

Publié le 29/04/2019

Would try it out for yourself first before diving into the software

Would try it out for yourself first before diving into the software

Avantages

LogMeIn Pro has a lot of features, is easy to setup, carries a lot of secure connection features, and enhances productivity as a great remote desktop application.

Inconvénients

The features are great and the setup is easy. However, the remote desktop features has many errors at times. I can't see my screen sometimes and other times, it takes a long time to load. It makes the software hard to recommend or trust to work.

Tien
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Another solution for remote access / working

Publié le 02/12/2021

Cheap solution for remote working while you already have computers at your office and need remote...

Cheap solution for remote working while you already have computers at your office and need remote access for remote working

Avantages

Easy to set up at both destination computer as well as remote one
Reliable and fast connection
Cheap for personal use or small/mid business

Inconvénients

Need feature to turn off destination computer screen for privacy purpose

Brandyn
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

remotely manage everything

Publié le 13/04/2019

Avantages

quickly login and solve problems from anywhere

Inconvénients

no qualms, does what it's supposed to quick and effectively