Avis clients sur LogMeIn Pro

LogMeIn Pro
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172 avis

- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Log Me In for Logistics companies
Publié le 02/10/2018
Avantages
The ease of ability for remote users to log in and utilize a desktop is phenomenal
Inconvénients
There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great if you provide tech support
Publié le 17/07/2019
Avantages
We are a telecommunications company and often we need to remote onto people's computer to help them troubleshoot. We love logmein. Its so easy and its also amazing for accessing our own computers when we are working remotely.
Inconvénients
We have not had any issues with this software.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
When it works it is very good, but it fails quite often
Publié le 01/04/2020
We started looking for other options a year ago and we have started migrating to a more reliable...
We started looking for other options a year ago and we have started migrating to a more reliable and less expensive service. As a user of Logmein for 10+ years I do not recommend them at all, it is time to move on.
Avantages
Initially it was very solid and provided great remote access and feature functions
Inconvénients
The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Flexibility of logging in remotely!
Publié le 04/12/2019
If I could give this product 11 stars of 10 I would because I love it so much. It helps tremendously...
If I could give this product 11 stars of 10 I would because I love it so much. It helps tremendously with being able to train others and adding another computer as well.
Avantages
I like the fact that I can log in from anywhere as long as I have an internet connection. It makes it a lot easier because we have a small agency and it allows me to connect into the main hub at our office, while also it being secure as well.
Inconvénients
The only con is probably the support, they aren't the quickest to respond back. Besides that, all is great with this product.

- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
LogMeIn Pro Review
Publié le 05/12/2018
Seemed to be the best overall remote login software of all the options we tired. Not quite a...
Seemed to be the best overall remote login software of all the options we tired. Not quite a replacement for a true VPN.
Avantages
Great access and easy to use interface to log into a computer remotely. Connection was usually quick and didn't seem to cause any issues as a few similar programs had for us.
Inconvénients
Some lag is experienced from time to time, could be more connection/speed related than anything with the software. Occasionally had resolution issues depending on the device logging in with.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
LogMeIn Review
Publié le 09/02/2019
I used LogMeIn a few years ago as part of an ecomm marketing team's array of business tools.
I used LogMeIn a few years ago as part of an ecomm marketing team's array of business tools.
Avantages
It might have an uncommon use case, but one thing I really loved was remotely patching in to my actual desktop at the office instead of just a shared drive on the network. Every now and then I'd be working evenings or weekends and realize I forgot to save something and/or send it to myself for later. This allowed me to do that.
Inconvénients
It's pretty choppy software. The tasks I described could easily take me 20 minutes. While its uses were impressive, it wasn't a smooth operation at all.

- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Remote Solution
Publié le 27/03/2018
Avantages
LogMeIn is one of those companies that sets the standard for remote access. I honestly would prefer to use this or TeamViewer, but my company went another direction (Bomgar). Easy to use
Easy to support
Great customer Service
Low processing requirements
Inconvénients
There's nothing I can really say that's a negative. Bomgar is a little *prettier*, but LogMeIn does exactly what it needs to do and it's easy fotr the end user as well, which is super important.

- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great remote support solution for the small practitioner
Publié le 26/02/2018
Great solution for the solo or small time IT team.
Great solution for the solo or small time IT team.
Avantages
This was THE solution for me to use when supporting my wife's classroom remotely. Every other solution cost too much, didn't have the right features and/or was too complex for my wife to use with me. With LogMeIn Pro I was able to support her classroom with ease. I image that for a solo IT Pro or even a very small practice this would be a great option.
Inconvénients
Stability could be a problem on some older hardware and it was a little bandwidth intensive at times.

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Outstanding software
Publié le 27/09/2019
Avantages
It integration and compatibility with your desktops is great.
Inconvénients
The solution provides a great deal of tools, but the necessity of some is questionable.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Makes logging in to different softwares a breeze!
Publié le 29/08/2019
Avantages
The best thing about this software is that logging in takes no time at all. Logmein helps me set a master password for all my softwares.
Inconvénients
I don't have anything about the software that I don't like. The software is pretty simple.
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Perfect web-based or client based access to your work PCs.
Publié le 31/01/2022
Perfect for when government mask mandates are in effect, when business locations need to close for...
Perfect for when government mask mandates are in effect, when business locations need to close for the pandemic, or just when our users need to quarantine themselves. We can just leave everyone at home and they can remote into their PCs at work. And when network speed is a must for at home users, being able to access a PC physically located on the internal network is a huge help.
Avantages
The ease of use and product features are what I like most. Screen-blanking features for HR purposes, multi-monitor use for picky Engineers, and being able to manage all through LogMeIn Central. Also, the secure link between the User PC at home, the servers at LogMeIn, and the PCs on our network was also a huge benefit.
Inconvénients
There is a small learning curve when trying to teach our users the difference between their LogMeIn accounts and their domain accounts, but they get it eventually.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great tool for remote support
Publié le 11/12/2018
It has been a good experience. Is the app to go when you need a quick remote session to solve...
It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.
Avantages
LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.
Inconvénients
I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I love this product, it helps with flexibility in my work schedule and assist with client...
Publié le 13/07/2018
Good reputation with my clients...they think I'm always available for them.
Good reputation with my clients...they think I'm always available for them.
Avantages
Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.
Inconvénients
I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
LogMeIn works exactly as described
Publié le 06/05/2021
Fantastic!! I have used it every work day (and sometimes when not scheduled to work) to access my...
Fantastic!! I have used it every work day (and sometimes when not scheduled to work) to access my work pc setup. I use it on an i7-6700 with 16gb ram and 2 x 27" HP monitors at home, almost the same setup as in work and the experience is almost identical to sitting at the machine. Both sides of the equation have 100Mb+ connections.
Avantages
Since remote working was enforced in Ireland in 2020, LogMeIn has been the backbone of my work day and it has never failed me. I really like the separate file manager and multi-monitor setups.
Inconvénients
I really like the clipboard sync feature, but it could do with a reset button on the interface as sometimes when the remote computer locks, the clipboard sync does not work until the connection is ended fresh connection is established.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
No need of VPN
Publié le 10/04/2019
I have used this software from past 10 years and the best tool to access remote PC's. I am using...
I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.
Avantages
It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.
Inconvénients
Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
LogMeIn
Publié le 04/12/2018
Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and...
Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging.
Avantages
Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.
Inconvénients
Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.
Ease of Use: Fairly easy, but not real intuitive
Features & Functionality are basic and decent.
Customer Support: Needed but process was long and drawn out. Not too helpful
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Allows for minimal downtime, can access programs from anywhere.
Publié le 12/03/2018
Reduced downtime, increased work flexibility, productivity
Reduced downtime, increased work flexibility, productivity
Avantages
I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.
Inconvénients
There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
It's good! But overpriced.
Publié le 03/12/2019
For offsite company computers, this service has saved us a ton of time - effective and quick....
For offsite company computers, this service has saved us a ton of time - effective and quick. Cheaper than travel, but still a little expensive.
Avantages
LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it.
Inconvénients
There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service.
- Secteur d'activité : Pêche
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Always on the Go!
Publié le 21/03/2019
Avantages
I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.
Inconvénients
I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Works But Pricey
Publié le 26/03/2020
Able to login to my work computer from wherever I am to get my work done if needed.
Able to login to my work computer from wherever I am to get my work done if needed.
Avantages
Not a lot of good I have to say about it, other then we have been using it for the last 5 to 10 years and continues to do the job when called upon.
Inconvénients
I think it is hard for users to learn the software, and if you are working with more then one monitor it can be very tricky trying to switch beween monitors. Also it is a very EXPENSIVE program.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Ist climbed up quickly
Publié le 22/01/2020
During my time using this software I had no issues and it was seamless and fast, just didn't...
During my time using this software I had no issues and it was seamless and fast, just didn't appreciate the significant price increase when other competitors were providing similar service at a lower price point. Sorry.
Avantages
Was great with fast connection, seamless operation, rich features including file sharing, drag and drop etc...
Inconvénients
Price: increased quite a lot, used it for several years but because of cost, we had to switch to another competitor.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Poor software overtaken by rivals
Publié le 12/01/2021
Very poor experience and migrated all clients away from it. Speed and price were the biggest...
Very poor experience and migrated all clients away from it. Speed and price were the biggest problems. Much better experience with Teamviewer
Avantages
Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management.
Inconvénients
Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Use it daily. Couldn't do my job without it to connect to my clients.
Publié le 23/02/2018
More efficient work environment. Less travel.
More efficient work environment. Less travel.
Avantages
Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.
Inconvénients
Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Overpriced and poor service
Publié le 20/02/2020
Avantages
Well the software does work for the most part if you have a new OS
Inconvénients
1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Remote Access Software
Publié le 21/11/2018
Avantages
We have this to manage remote hosts. Use it mostly as an authorized back door if something stops working. The software loads and works easily. We use it only for remote access, so don't care about the bells and whistles.
It does have two factor authentication, which is great.
Inconvénients
For what it is, I think it is expensive. And year after the year the price increases alot. (it is an annual subscription). As an MSP, there are cheaper ways to get remote access as a secondary measure. It is more the hassle and time switching away from it.