Avis clients sur LogMeIn Central

LogMeIn Central

Gestion des points de terminaison pour les ordinateurs de bureau, les serveurs et les ordinateurs portables

Note globale

4,5 /5
(319)
Rapport qualité-prix
3,7/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,5/5
Support client
4,2/5

92%
des utilisateurs recommandent cette application
Classer par

319 avis

Dale
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing remote software

Publié le 05/09/2018

The overall flexibility of the subscriptions allows for scalability for small to large IT firms...

The overall flexibility of the subscriptions allows for scalability for small to large IT firms looking for a flexible and customizable solution. The ability to have access to reports showing everything from attempted access to duration of access.

Avantages

Flexible subscription options. The charts & reports are very useful.

Inconvénients

A few major changes were rolled out, but not made public to even the subscribed users till last minute.

George
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Powerful and solid

Publié le 27/08/2020

Software is very useful and fairly easy to use. Product is well worth it’s current pricing.

Software is very useful and fairly easy to use. Product is well worth it’s current pricing.

Avantages

Allows for the management of a wide array of computers from a single interface. Sessions are easy to manage and maintain.

Inconvénients

Pricing per seat has increased the last several years and there is a huge leap in numbers between tiers.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

An average service for remote access

Publié le 19/11/2019

Our overall experience with LogMeIn Central has been okay, we're able to push the content we need...

Our overall experience with LogMeIn Central has been okay, we're able to push the content we need and remote into things, but the UI and the connection instability make it very difficult to use.

Avantages

The user interface, for the application, is easy to use and very plain (no real chance of getting things messed up). It connects easy enough.

Inconvénients

The website user interface is very messy, clunky and hard to decipher, making tasks sometimes very difficult to run on remote PC's. Their customer service is very difficult to work with, they are a bit curt and can come off as rude. The connections are not always stable, and can drop unless people have a pristine connection, which is very difficult to monitor.

Paul
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Reliable Tool For Remote Support Professionals

Publié le 03/12/2019

It is our most used tool and allows reliable access on even slow, latent connections.

It is our most used tool and allows reliable access on even slow, latent connections.

Avantages

Reliable.
Easy Installation.
Ability to allow customer to access their system remotely as secondary user for no additional charge.

Inconvénients

Expensive.
For the price, features such as file transfer and system monitoring should be included.

David
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use remote support tool

Publié le 06/02/2019

Avantages

You can combine all your customers, and even separate accounts, in to one portal. The remote connection is very reliable and stable. Widely supported and accepted.

Inconvénients

Lacks some features such as easy file transfer to remote computer. Seems to have slowed down development a bit ad fallen behind competitor solutions.

Justin
Note globale
  • Secteur d'activité : Papier et produits forestiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Effective but very expensive

Publié le 05/10/2018

I like using Logmein, and central is great for managing multiple devices across many locations.
The...

I like using Logmein, and central is great for managing multiple devices across many locations.
The software is easy to use, simple to understand and offers exactly the amount of functions I require for my work.

Avantages

Logmein central allows me to connect with multiple devices with ease.
I seldom have any issue with the product.

Inconvénients

Cost! Cost! Cost!
Went from Logmein free, to Logmein central and saw dramatic cost increases.

Michael
Note globale
  • Secteur d'activité : Services sans fil
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for central access

Publié le 24/10/2019

It's a great service, and was easy to learn the ins and outs.

It's a great service, and was easy to learn the ins and outs.

Avantages

I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use.

Inconvénients

Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly.

Jon
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

Reliable but lacking

Publié le 15/02/2019

LMI Central has saved my team a ton of time but leaves us wanting more features

LMI Central has saved my team a ton of time but leaves us wanting more features

Avantages

Allows my team to quickly connect to machines across our company. Connections are always fast and reliable.

Inconvénients

Severely lacking in features. Alternative solutions like screenconnect are cheaper, just as reliable, and support things like silent command execution, screen monitoring, etc without connecting to the machine. This allows for repair or maintenance without the need to disrupt the end user.

Román Josué
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Remote management with LogMeIn

Publié le 30/10/2019

Remote computer management, remote access, monitoring and checking the status in real time.

Remote computer management, remote access, monitoring and checking the status in real time.

Avantages

I like how easily you can remotely control your devices with LogMeIn Central. Is pretty straightforward to use, and with high performance for the low resources it requires. It runs fast. I like that you can create groups of users and fully customize the roles with permissions and access.
Also LogMeIn Central allows you to monitor remotely the status and to spot critical issues which require attention.

Inconvénients

The interface is not as intuitive as one would expect. Maybe it doesn't need improvement if they can provide an explanatory tutorial along.

John
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation

Wonderful One-stop shop for programs

Publié le 07/06/2018

Avantages

With all the numerous logins out there, this is a wonderful place to store those passwords and not have to remember a gizillion logins.

Inconvénients

I would like more control of the visual settings offered in this software as well as the layout given to users.

Muhammad
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

LogMeIn overall functionality

Publié le 11/09/2018

It works with very basic internet connection too while other application fails.
If session is...

It works with very basic internet connection too while other application fails.
If session is breaking, you can tweak by minimizing the scree resolution, and disabling desktop backgroud.

Avantages

Centralized Computer Management.
Its a SAAS applicaiton
Different login options ,
taking control of keyboard and mouse along with Alt, Ctrl, and delete
Blanking screen to hide your activity on terminal.
Adjusting screen resolution and blank and white option make it fast to remote and perform activity on computer

Inconvénients

You can't disable the already remote session even with high privileges user so if two user are trying to get connected the last one will get access and you can't see who was already connected.
You have to give admin rights to user if you want him to add more user into his team you can't do it with power user type thing.
Support is terrible. If you send an invite to user the step by step process takes him to create his personal profile instead of group where you wan't to add him, so you have to tell user how exactly he can create one under group. You can't disable personal profile if created

Rhett
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Seamless remote access to all workstations eliminating otherwise time consuming visits in...

Publié le 12/01/2018

I have used many remote software applications and LogMeIn is hands down the most useful and...

I have used many remote software applications and LogMeIn is hands down the most useful and versatile player in the market. There is nothing I have found the program incapable of accomplishing and I am constantly learning new features that save me time and my clients money. It would take hours to relay all of the benefits of LogMeIn for the real world IT professional.

Avantages

Instant access to multiple networks through one account interface. Easy setup and deployment of software packages and scripts for multiple scheduled maintenance tasks. File transfers are simply drag and drop convenient. With a wide range of collected data at disposal, workstation health is displayed for all aspects of computer function. There is an option to remotely power on and off computers and manage services without the need to remotely take over the computer.

Inconvénients

The only change I would like to see is to eliminate the disconnect that happens momentarily while updating the LogMeIn client software. (It automatically reconnects without intervention.)

Chris
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I have used LogMeIn since 2011 and my work would be nearly impossible without it.

Publié le 10/05/2018

It is consistently stable and manageable for my company. I can literally triple my support of other...

It is consistently stable and manageable for my company. I can literally triple my support of other clients with this software.

Avantages

LogMeIn is a super stable remote access to other computers that I have rarely had issues with in supporting my clients. I am able to access any of the 50 computers I work with instantly, an many at the same time from either the web portal or desktop application. LogMeIn also includes several IT functions that allow sharing of files & remote rebooting of the client computers.

Inconvénients

The cost is higher than some competing remote access software, so unless you have a lot of remote computers you work with you could probably find a cheaper solution. They also don't have as many extra IT functions with my plan that I can find with a few free offerings out there, such as auto-reconnect once the remote system has rebooted, or a remote Windows Task Manager.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Logmein Central - Go to for supporting customers servers

Publié le 12/02/2019

I use it daily to connect to my customers servers. Overall, we are pleased with it but losing...

I use it daily to connect to my customers servers. Overall, we are pleased with it but losing mouse control on a virtual guest is kind of a pain that I wish wouldn't happen. I would give it a 4 out of 5 stars overall

Avantages

Easy to use
Client, means you don't have to log on through the website everytime.
Dual Authenication with secure code texted immediately to your phone.

Inconvénients

When using it with Microsoft Hyper-V, if you connect the host and then go to a guest within the host, 10% of the time your mouse will stop working and the only way to fix it is to reboot the virtual guest.

Kind of expensive

You have to have the advanced version to be able to use file transfer. We found that too expensive for how much we use it so we dropped it.

Patrick
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Remote desktop software that empowers helpdesk teams.

Publié le 15/09/2017

Shadowing an end-user session from anywhere in the world is priceless. When a user cannot get on...

Shadowing an end-user session from anywhere in the world is priceless. When a user cannot get on the network, but they can at least get on a webpage, you can LogMeIn to their machine and get them up and running in no time.

Avantages

LogMeIn Central allows technical support specialists to view the end-users machine from anywhere in the world. You can transfer files, shadow their session, or share your desktop with them.

Inconvénients

The multiple sub-tiers of the product are a bit confusing. LogMeIn Central... Central basic, Central Plus, Central, Premium. We have the middle level. Some of the articles LogMeIn has says features are available for Central, then at the bottom of the article is clarifies it is only for the Premium members.

Steve
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logmein Central Review

Publié le 16/11/2018

How us to support computer and users easily. Overall it has been a pleasant experience and I would...

How us to support computer and users easily. Overall it has been a pleasant experience and I would recommend the service to colleagues

Avantages

It give me the flexibility to access computers for support and other productivity purposes on an as needed basis. No need for the end user to go to a website and allow access. It also organizes the computers by group as well as setup additional users with selected access, as needed. Easy to use user interface and manageable from anywhere on the internet

Inconvénients

We feel the cost is higher then is should be. also the Captcha security, while good to have, can be an obstacle at times

Justin
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logmein Review

Publié le 20/11/2018

Remote assistance to customers and employees giving you hands on access to the machine even while...

Remote assistance to customers and employees giving you hands on access to the machine even while not physically at a location. The ability to remotely reboot, even in safe mode has proven extremely useful as well.

Avantages

I utilize log me in for remote assistance across multiple computers in our company. It is great for remotely accessing different devices at any time.

Inconvénients

With the version of LogMeIn that I have and use, my only request would be the ability to transfer data between machines. copy and paste for text works between devices, however the ability to transfer documents or program files would be even greater.

BRIAN
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Logmein great product fluctuating prices

Publié le 09/11/2018

Good experiences good quality. Removing features for smaller business is not a great idea. I know...

Good experiences good quality. Removing features for smaller business is not a great idea. I know the logmein gets most of their money from large companies but why leave small business money on table. Stabilize prices and have lower tier logmein central rates 10 20 30 50 computer options.

Avantages

Very easy to use, a lot of audit options and control of users.

Inconvénients

They removed Black and white low bandwidth Many of our uses are due to low bandwidth connections. When performing emergency support color is not as critical as a faster connection. We are a small business and prices have fluctuated up small business need stability.

Aldo
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great speed and ease of use

Publié le 16/11/2018

Always been a fan and continue to use LogMeIn for as long as possible!

Always been a fan and continue to use LogMeIn for as long as possible!

Avantages

When I connect remotely to a computer I need to be able to run the most basic and complicated tasks to troubleshoot problems and resolve issues, LogMeIn allows me to do just that, even from my phone on vacation I've been able to assist people that otherwise might have gone too long without help.

Inconvénients

Been using LogMeIn for a very long time and I can't say that I've got anything negative to say, maybe when they dripped support for older OS's but that's on me, not them :)

Daniel
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

LogmeIn Central a business tool

Publié le 08/10/2018

We use the reporting and management tools provided to give us great access and ease of use to...

We use the reporting and management tools provided to give us great access and ease of use to manage our clients servers and computers.

Avantages

We utilize this for access to our clients servers and reports on their status. We use the power on tool and help give clients software support companies access to the server temporarily as needed.

Inconvénients

When we give someone temporary access to a server the two factor authentication for these accounts we have to remember to turn it off. Wish we could do that in the settings when we create a temp account.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Essential Product for Remote Companies

Publié le 08/02/2019

Our IT department wouldn't be able to solve technical problems without LogMeIn since we're a remote...

Our IT department wouldn't be able to solve technical problems without LogMeIn since we're a remote team. But with this software, we're able to screen share, log in remotely, and even fix problems from across the country. It's a great tool and resource for any team.

Avantages

As a remote agency, we probably couldn't function without LogMeIn. It's so helpful to easily and quickly remote log in to a computer and solve a problem. It's also great for screen sharing or for accessing another computer's local files or desktop apps for those who use multiple machines without having to go back and forth between them. This is a very smart product and it's cost effective, especially in terms of the solutions it provides.

Inconvénients

We really have no cons regarding LogMeIn. There are cheaper competitors out there, but you get what you pay for, and LogMeIn definitely provides the best solutions, so it's worth a slightly higher cost.

Susan
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Log me in

Publié le 12/04/2019

Overall I like the product and would not switch to other competitors.

Overall I like the product and would not switch to other competitors.

Avantages

I have been using this software for about 18 years. When I first used it, it was free. They have since implemented a cost for this BUT they have also improved its capability as well. This product is versatile and solid. I use it nearly every day. Saves me money as well --no more driving to remote locations.

Inconvénients

The rising cost. Over the years the % of cost increase is great.

Dan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logmein Central Savings

Publié le 09/11/2018

I can troubleshoot issues without leaving my office, which we have 20 locations throughout...

I can troubleshoot issues without leaving my office, which we have 20 locations throughout
Missouri. I can also install updates remotely. These are the 2 most important things that has saved our company tons of time and money. Also, I have used it for training personnel on the remote computer.

Avantages

I can install it on our remote computers throughout Missouri and troubleshoot issues or install updates without having to travel.

Inconvénients

I would like to see file transfer capabilities on the level I have purchased

Nicholas
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good third party remote desktop application.

Publié le 07/03/2018

Avantages

We have clients that we are not able to vpn or rdp to since they have their own networks. We use logmein to remote into the computers that run our software so we can troubleshoot issues. This software is pretty smooth and easy to use for what we use it for. The process to configure it is simple and any one can manage this. My overall use of this is everyday 8hrs a day. well made software.

Inconvénients

At times it can be a heavy resource constraint on a computer that is limited with hardware. It could use some updates to it's functions but not a bad con, more like a minimal con.

Tim
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Helps us manage our infrastructure at a good price

Publié le 15/03/2018

Avantages

We use the user management, antivirus management, system health monitoring and computer grouping according to location, access and permission frequently to keep on eye on everything and compared to the other software we looked at this has been a great buy for us.

Inconvénients

The only major issue that I have with this product isn't even with the product, it is with the customer support that assists whenever an issue comes up. Being escalated to different tiers of support until you are able to get to the person who can actually help you.