Avis clients sur RAKEN

Just amazing! It doesn't matter if it is billing, recommendations, walking a non-tech employee through logging on, assisting on feature access or training, this company is by far one of the best in customer service and the level of power for field reporting is superior to anything we have had in the past!

Very Positive, our customer support has been outstanding and very informative and helpful.

its been ok still learning and have a lot more too figure out

[sensitive content hidden] was professional and helped me resolve a renewal issue quickly
which prevented a disruption with our reports. Thank you!

I find Raken to be extremely useful. It provides logging and "eyes in the field" from the office.

I would say it has been a good overall experience. Especially since this is the first and only construction app that we checked out and immediately put to use. We were able to add about 9 jobs in a two week period as it was being put into use.

It has been great and really love working with Cody Armes

It’s the next step in evolution for both the construction and management whether that be from an office side or a site side

The start was slow as we kept running into compatibility issues. Once connected it was a very fast transition. Team was super helpfull in trying to get the program installed and ready.

Fantastic team, all very helpful...I have not spent one minute feeling like a number or a dollar sign. My sales person [SENSITIVE CONTENT], phenomenal. One of the best sales approaches with the proper follow up that I have ever been involved with. He made this so easy. This software has made keeping track of what goes where with who and when as easy as can be. Each of my Foremen/Project managers can get their notes in all day long instead of spending 30 minutes to an hour at the end of each day to dump information to the cloud. It's quick, it's fast, it keepsy company moving!

Good really helpful and like using it

Terrible!!
Complete disconnect from the sales person who made all the promises.
Your are then passed on to a ‘Customer Success Manager’ who processes your set up and sends it off to IT coders in what they call “I generated a ticket”. But coders are absolutely inexperienced in construction cost coding. And cannot deliver what sales committed to.
Rakens left hand does’t talk to the right hand. Sales make commitments that are not achievable. And there’s no response to “who can I contact to resolve this problem?” 21 weeks still waiting.

We have used Raken for many years and overall have been satisifed.

Very positive. After purchase support has been excellent.

Overall we are happy with Raken and will continue to use it for the foreseeable future.

I have used it daily for 13 years between the 2 companies I have worked for

We have been using the Raken app now for almost 8 months. We have found that this greatly cuts on paper waste, and improves response time by having uploads available in real time.

We are steel erectors running 3 crews. We were going crazy trying to keep up with who was where doing what. None of our Forman are good with paper processing. We introduced them to Raken and we get more detail on a daily basis that we ever thought possible. They love it....what was burdensome communication is now bragging rights....the Forman take pride in their work and out-do each other with amazing photos of work completion and level of daily accomplishment. We are no longer chasing down fuel and charge card receipts as they just snap a picture of it, include it in the daily activity report and throw the paper away. No more Monday morning crisis calls from the office trying to sort payroll, either. We close everyday knowing how many hours each employee worked on each job. Payroll and cost accounting can now be processed daily and by Monday morning, payroll is all ready to go with the push of a button. The Daily Reports are also very professional in appearance. We are often treated like small potatoes by large General Contractors and now, with our Daily Reports, we no longer have long negotiation sessions over Change Order requests because our work is accurately and professionally documented along with photographs. Thanks, Raken. We are fans.

We have been able to easily track many daily reports of our projects using Raken. Being able to have them all in one location is nice. Also, sending out daily reports to other people that need to see them is a great feature.

Tracking and receiving daily reports is made possible. Without Raken it would be a paperwork nightmare for everyone.

The Raken has been a positive addition to our field. It has replaced the old school hard bound book used for daily reports. It has allowed us the ability to diversify the documents we upload, including daily equipment inspections and other paperwork that comes in every day. The additional benefit of uploading photos or project progress and potential issues on site have been a bonus to the project management team in that they can see details if issues without having to go to the field to see them.