Avis clients sur IT Glue

Well thought out, easy to use, and intuitive software. Designed for MSPs and every piece of information for a client fits in a specific location (and relates to others).

Not a lot of ability to customize the documentation containers. Sort of "as is" although it works very well for how it "should" be utilized.

It is the most feature rich Documentation/Password Manger on the market, That is very mature in the market and heavily used by MSP's

The Password manager is lacking allot of features we reacquire for control/Management. There no integration really to share the passwords with other software. The encryption and security of the SaaS offering is higher risk then I would like due to the use of a single encryption key for encrypting all data, this also give IT glue employees ability to access customers data.

The documentation system is great and the ability to download all the information you need is very helpful. It's also very secure and has a good innovation team behind it.

The transfer from our old documentation platform was not smooth. There were a lot of duplicates and unneeded or missing information. Took a long time to get it to the correct place for operation and even then, sometimes we still find mistakes.

What we like most is it does what it needs to do for us. Knowledge base works well, password management and controlled sharing.

I'm not a great fan of the user management side. This may be down to my own ignorance but it feels pretty clunky.

Everything is in one place, easy to use

Love it except for the browser extension

Good safe passwqord management, with docs and a relational database.

The interface can be difficult, copying documents can be annoying.

Ease of the use. Very little down time. Very Easy user interface.

We have not found any yet. So far so good. We love the password manager aspect

Great interface, and is easy to use. A great central internal location for information.

No cons can be thought of at this time. It has been a great product.

Secure location to store passwords and documentation about our client's network.

Nothing really jumps out to me regarding any shortcomings.

Honestly, IT Glue is a brilliant all in one tool especially for IT admins. Storing documentation, assets, configurations, passwords, contacts, information and everything inbetween - it's so much better than having a network drive or sharepoint setup!

I can't really give something that I dislike about the software, other than the fact that I would like a 'remember me' or 'remember this ip' option so I don't need to log in with MFA everyday!

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull! The tutorials made our transition from SharePoint really nice and smooth!

The UI is boring and not aesthetically pleasing at all. There's also a lot of tabs we dont use under each client, which it would be nice to get rid of/hide.

Software is easy to get around in and find things as long as you take the time to set things up correctly that works for you

Some times the searches are a little slow, but not all the time.

It's accessible from anywhere.
Password and information are secure.
It has the option to copy passwords without actually viewing them (eg if you're in the public and don't want to reveal your password).
It can be integrated with other apps such as O365 (useful for linking user information, see how many unused licenses there are etc).

The only thing I'd like to see is the ability to set a pop up notification or reminder. You can set tasks but you have to go in to view them, there isn't an option to set reminder notifications / pop ups as yet.

I love the organization that is setup with this software. All of my passwords, switch configurations, static ip addresses, vendor contacts, KB articles, etc. in one place!

My company is considering other products because this is on the pricier side and we are up for renewal.

Security is high when you are storing password/docs since multifactor authentications are enabled.
24/7 support is highly responding and sharing users to view the dashboard to monitor the incidenta and updating until the issue get back to normal.

Golbal searching feature is not convenient enough.

The features and categories that are available to store/find are abundant.
Makes it easy to locate the information you need from top to bottom.

It is a bit difficult to navigate between multiple companies and the layout/location of buttons are not consistent

There are detailed sections for saving any information
There is a built in password generator and you can copy the password without ever showing it to onlookers.
Excellent product for an MSP with multiple organizations under it.

So far, I haven't found any issue with this program since it allows us to customize almost every feature that we need to have.

I love this software. The sute is well managed and the customization options are fantastic. You can store a lot of information,securely,on this site

They just added the one thing i always complained about. The favorites and recent companies option. Thank you for listening to the customers.

Our company moved to their platform a couple years ago from a clunky homebrew, in-house solution (mix of file sharing and excel docs). IT Glue helped us to eliminate all that by having a centralized web accessible company wiki.

The built in search engine could use some improvement. Everyone expects something akin to Google or Bing and their search engine can only intelligently pick up strings used in document page titles.

Storage of relevant documentation organized by customer. Integrates with ConnectWise and ScalePad.

Search function can be confusing. Filtering out "old" configurations is not intuitive. Integration with ScalePad requires tweaking when there are updates to either one and there is no feedback or how-to document.

When it comes to maintaining the most important information for your clients, IT Glue is perfect. You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great. Its my favorite MSP tool.

Certain permissions are limited for basic users. Deleting knowledge base articles require certain permissions, so make sure to have to a clear understanding of how to manage IT Glue.

The synchronization between ConnectWise Manage, Automate, etc. allow us to manage tools efficiently and effectively.
The ability to link assets together for visibility and access.

Some features are not utilized, due to current software stack.

Great tool to keep IT records, we do track our customer's IT configurations, license information and it integrates with another CRM, the expiration dates entered in IT glue allow that CRM to create tickets for license renewals, keeping everything under control

Some times when you modify the expiration date on an asset, the system triggers some kind of rule and submits a new ticket. So if you are marking a ticket as completed because the initial expiration date was incorrect and you update the date, the system will create a new ticket.

This has allowed us to keep more of our documentation in one place with great logging of who accessed what.

Still a very manual process to document so much that it takes a lot of time from the technical side to keep up with it.

It is very easy to use and intuitive to search. ITGlue helps my organization organize information on a per customer basis, which is critical for an MSP.

New features are sometimes slow to develop. ITGlue's mobile usability is not stellar. Improvement in these two areas would make ITGlue perfect.