Avis clients sur Zoho CRM Plus

Zoho CRM Plus
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68 avis
- Secteur d'activité : Emballage et conteneurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Utile, mais pas intuitif
Publié le 17/05/2023
Avantages
Historique détaillé, bonne gestion des leads, mises à jour régulières et peu de bug.
Inconvénients
Beaucoup de fonctionnalités, malheureusement le logiciel n'est pas très intuitif et donc pas de possibilité de l'exploiter au maximum.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Bon logiciel de gestion de relation client
Publié le 01/12/2023
Bonne expérience. Version gratuite offre beaucoup de fonctionnalités
Bonne expérience. Version gratuite offre beaucoup de fonctionnalités
Avantages
Avec la version gratuite, c'est possible de réaliser beaucoup de choses. Je n'ai pas eu besoin de prendre la version gratuite
Inconvénients
Quand il est question de paramétrer le système, il y a tellement de possibilités que cela rend la tâche plus complexe.

- Secteur d'activité : Machines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Correct Improvement for entire Zoho Suite
Publié le 04/07/2024
Avantages
It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle.
Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together.
Handovers internally are becoming faster as full history per contact is shown and traced.
Inconvénients
It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth.
Support is not always there to answer quickly.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Incredible power, but complicated processes.
Publié le 03/06/2024
Customer support is always great, super quick and helpful.
The programs Zoho builds are very...
Customer support is always great, super quick and helpful.
The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs.
You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies.
Avantages
- Industry leading integrations with tools like Zapier and others
- The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc.
- The customizability of everything is fantastic
Inconvénients
Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know.
Pourquoi choisir Zoho CRM Plus
Liondesk has a lack of analytics and reporting. We also needed a more robust tool for marketing, and email campaigns.Logiciel antérieur
LionDeskPourquoi passer à Zoho CRM Plus
Mainly for the customization. Our company almost operates as 4-5 different entities, which is difficult and weird for most CRMs to handle.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
The Game Changer!
Publié le 12/12/2024
Avantages
It is very useful to interconnect between the different teams and makes the process more easier and smoother
Inconvénients
It is a bit difficult for a non technical person to understand about how it works in the first hand
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
A good solution that could deliver much more
Publié le 23/05/2021
So far, it has assisted us to streamline our contacts and leads with a new service line that has to...
So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.
Avantages
The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.
Inconvénients
Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes.
Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
Pourquoi passer à Zoho CRM Plus
Zoho CRM provided the connectivity to an entire suite of services and products that will be more suitable for the service that we have launched.- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing platform
Publié le 28/09/2024
Amazing, no complains. I am excited to keep using it
Amazing, no complains. I am excited to keep using it
Avantages
Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place
Inconvénients
Nothing yet. I am really liking Zoho and intend to learn more.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very useful tool
Publié le 27/09/2019
overall very good experience, works as advertise with good customer support as needed
overall very good experience, works as advertise with good customer support as needed
Avantages
Ease fo use, affordability, feature set, intuitive
Inconvénients
some menus are not all that straight forward and require multiple steps to get some tasks done
Pourquoi passer à Zoho CRM Plus
over best feature set and best value for the money
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Decent CRM
Publié le 27/05/2024
Avantages
Really good support from the Zoho team and easy set up.
Inconvénients
Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more.

- Secteur d'activité : Recrutement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Helps In The Management Of My Client's Activities
Publié le 07/12/2022
It facilitates in email marketing, visitor tracking, survey administration, and live chat with...
It facilitates in email marketing, visitor tracking, survey administration, and live chat with clients. We mostly utilize it for customer and campaign management.
Avantages
One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking. Its workflow automation allows us to trigger more advanced features that are essential for our usage. Also, the email blaster is a must-have feature that saves a lot of time while bulk emailing.
Inconvénients
The only difficult part was managing clients' tickets, which became a laborious task to make or ask a customer to create. We ran into several challenges while customizing the system. Some new project-related reports do not appear on the dashboard.

- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Feature packed at an affordable price.
Publié le 25/09/2018
My overall experience with Zoho was very positive. As the Director of Customer Success (in...
My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price.
I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.
Avantages
Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget.
Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.
Inconvénients
It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Keep your contacts under control
Publié le 14/09/2019
Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other...
Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.
Avantages
This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.
Inconvénients
Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Boa plataforma
Publié le 25/03/2024
Avantages
Eu já utilizei a plataforma do Zoho durante algum tempo quando iniciei minha loja online e precisava de alguma ferramenta que também me proporcionasse um e-mail gratuito institucional, o que faz muita diferença para uma empresa, trazendo cada vez mais credibilidade para os meus clientes, a plataforma me ajudou muito com isso de maneira prática e eficiente.
Inconvénients
Não houve nada do que eu possa reclamar sobre Zoho.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Great Tool for prospecting
Publié le 12/07/2023
Very simple and easy to use
Very simple and easy to use
Avantages
Really easy GUI and the set up is intuitive and easy to use
Inconvénients
None, the tools in the system are excellent
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Bes Database Management CRM tool for tracking your leads
Publié le 04/06/2023
Best reporting tool in terms of customer engagement
Best reporting tool in terms of customer engagement
Avantages
Prospect's database where all the details are perfectly synced with the campaign tools and platforms that we use.
Inconvénients
Pricing can be more affordable and less because it was too costly for us to continue for the client.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Buena herramienta para tener datos
Publié le 18/01/2023
Avantages
Si quieres empezar a tener datos integrados entre si puedes empezar con esta herramienta la cual tiene integracion con diferentes herramientas como el crm, campaigns, people te dan informacion veraz.
Inconvénients
tal vez mas herramientas que puedan ser integrables ya que se hecha de menos no solo llevar la parte de ventas si no tambien la parte de ERP.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Helps To Manage All The Leads
Publié le 31/01/2023
For salespeople, Zoho CRM is a really useful tool. Its user interface is quite simple to comprehend.
For salespeople, Zoho CRM is a really useful tool. Its user interface is quite simple to comprehend.
Avantages
I can access information about customers, notes, attachments, contacts, tasks, and emails pertaining to communications, deals, etc. in one location. One of Zoho CRM Plus's top features, SalesIQ aids with live chat and visitor tracking. The email blaster is a great function because it speeds up bulk emailing.
Inconvénients
The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so. Previous notes and saved notes cannot be changed.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
CRM de buenas prestaciones
Publié le 13/01/2023
Contento pero he encontrado otros CRM más completos.
Contento pero he encontrado otros CRM más completos.
Avantages
Las distintas carcaterísticas que trae su versión básica, que permiten una gestión completa y que nos aporta una gran versatilidad.
Inconvénients
Algunas funciones son algo escasas y de peores prestaciones que otros CRM
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great for outreach and email marketing
Publié le 19/01/2023
I am happy using it.
I am happy using it.
Avantages
I appreciate the ability to send mass emails, create tasks and reminders and manage my customers at a decent price
Inconvénients
Sometimes it can be slow and it does take some time to get used to. User-friendliness could be improved.
Pourquoi passer à Zoho CRM Plus
Price and ease of use- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Started with a free account, upgraded as my business expanded. Never been happier with the...
Publié le 12/10/2018
I feel that my last few paragraphs have elaborated on this adequalty.
I feel that my last few paragraphs have elaborated on this adequalty.
Avantages
I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much!
Inconvénients
There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue.

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User of ZOHO CRM for nearly 10 years
Publié le 05/03/2019
I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is...
I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent.
Avantages
I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM.
Inconvénients
Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
You get what you pay for
Publié le 08/12/2022
I would rather be running another product. They have so much potential - but they hamstring the...
I would rather be running another product. They have so much potential - but they hamstring the users with code decisions that do not align with how B2B sales & marketing people need to work. Better suited for e-Commerce and B2C in my opinion. I also wish they'd do more to connect with major platforms and tools used by sales & marketing people instead of wanting you to use ye another one of their tools.
Avantages
I like the potential to track, attribute and manage pipeline from first touch to close
Inconvénients
The support is terrible. You wait forever to chat with someone who can't answer basic questions, and you have to wait for them to relay your question to someone up the line. It's a terrible experience and often a complete waste of precious time.

- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Zoho crm plus is a multi-tasking software providing great functionalities at one place.
Publié le 25/07/2018
Avantages
With zoho crm plus we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality.
Inconvénients
I like almost everything about zoho crm plus. A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
All-in-one Features, Somewhat Inconvenient UI
Publié le 09/03/2021
In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place...
In all, Zoho's suite of products is under-priced for its potential. Zoho CRM Plus is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck.
Avantages
The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed.
Inconvénients
Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface).
Logiciel antérieur
Method CRM- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Powerful CRM suite that is priced attractively
Publié le 21/06/2022
Avantages
The Zoho CRM plus suite pretty much offered us all the tools required for our small, but growing team. The sales & marketing automation tools, the support desk and ability to track visitors on our site were very much what we wanted. Compared to similar suite from Hubspot, Zoho is a bargain.
Inconvénients
Setup and configuration as well as using the product is not very intuitive. There is quite a bit of learning curve. However, once past the learning, works flawlessly. BTW the support team from Zoho is very responsive & they have always been able to address any issues within a few mins of engaging them.