Avis clients sur FranConnect

The software is well thought out in design through superb front end support. Franc connect is more than just a software vendor, they are part of our team.

Anything I did not like initially was updated rather quickly, so nothing at this time.

Hard to say, not many positives for the product. Best pro of the product would have to be the ability to keep all of the Franchise related documents/files in one place so our users could see it. Also useful place to put one click links to secure websites/info for the users.

Literally everything else. Their search system is god awful, you cannot find anything by searching something, you have to comb through everything you have in your database to find anything. The way to download files is more confusing than ever, especially for your Franchise users. I can't say much about the info manager/sales section since I didn't work in that portion of the system.

But updating users / Franchises was a nightmare, no ability to change multiple franchises at once, you have to manually go into each separate Franchise to check if it has the correct information, hit save, the system would then boot you out and put you back to a blank search page instead of the search page you originally created.

Once you get it set up for your specific company and learn the workarounds, FranConnect is relatively easy to use. The best thing about the software, quite frankly, is their tech support... very patient and thorough (although takes a while to get the wheels in motion on any given issue since they are "offsite" and there seems to be a long queue).

A number of the modules and steps within them are simply not intuitive to set up or navigate. Most difficult is the creation and implementation of e-mail campaigns. Granted, this could be because we are not on the most recent version.

FranConnect has a number of capabilities built into their system! There are options for franchise developmenet (sales), operations AND marketing. They also have an intranet function to communicate to existing franchisees which I find very useful. FranConnect's support team is also extremely responsive.

Until recently, I felt like the design/user interface was a little dated. But with the recent update, it's much more visually and functionally pleasing!

My favorite part about the system is the Customer Support. Respond very quickly and provide articles to self learn.

The main search bar is slow to update with new information.

I have one place to store my leads, my franchisees, documents and can send out campaigns!

I haven't found anything yet that I don't like about this software

High number of different functions can be completed.

While it is easy to access, learning your way around the system takes a little time.

I love the fact that it is web-based, so I can access it anywhere. It is fairly easy to use and doesn't require a lot of training.

I wish I was able to add/remove fields myself without having to go through someone else.

I like the search bar and being able to type in what I'm looking for. Most of the time I can find what I'm looking for.

I don't like that to preview documents, they automatically download. You should be able to click on documents in the library, see previews and make the decision to download. It's overwhelming when it comes to searching for a document or photo.

I love the frequent updates and customer support to ensure that we have the latest technology to mold our daily business growth techniques into a super user friendly CRM and software portal for our business.

When the updates occur I would like to see a screenshot of the changes prior. This last update was a major visual change.

The FranConnect team has worked incredibly hard to create our customized platform. With our unique business that doesn’t fit in any canned system it has been amazing what they’ve been able to accomplish.

The two biggest hiccups are response to down times and loss of capabilities due to customization. We have gone down during peak times for our business and if it’s their off day or night the emergency help line isn’t that responsive. Due to customizing we don’t get the new Sky platform and don’t get all the bells and whistles which sometimes causes franchises to use third party applications. Would prefer to keep all on one system.

This product is very easy to use for the duh CRM user. Easy to navigate and find what you need. Easy to update data and information. Easy to create email templates and run reports

It is often slow and you have to wait for something going on in the background to switch screens or scroll. Not sure what causes this, but sometimes it is worse than others.

I really enjoy working with the Campaign Center and Workflows. The Groups feature is a nice feature as well. I like being able to group my prospects together based on (Zip Code, Name, Industry, Birth date, and Status).

The latest update isn't really user friendly. Taking the Widget Bar across the top and putting it on the side as a pop up isn't user friendly.

Ability to customize to our specific needs.

We have enjoyed most of the components purchased but would like to see more Mass Email Marketing Abilities.

Easy to use, great customer support, versatile interface

Takes some getting used to as it's not entirely user friendly. Would like for there to be more customizable options.

I think how we can keep all of our lead and franchise information in one place. The ability to set up workflows to allow for automated tasks and emails to go out based on certain actions has helped to improve our efficiency and processes.

I do not like how the reporting does not work across modules unless you have the insights module. I also wish there were more features that would work for a company that houses multiple brands in one system. Certain features that would be helpful to us are not conducive because they do not allow us to segment out by brand (i.e. Marketing ROI report in Sales module)

The ease of use and organization makes FranConnect a winner.

The platform is not immediately intuitive as an admin.

I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow.

Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho.

It's great at organizing information in one spot for everyone involved in the franchise.

Its a little buggy. Need to scroll to the top of the side menu, to get home, but doesn't automatically get there.

The ability for our franchisees to contact the office and each other in one central location.

When downloading files you have to use certain ones. I use PDF and this is not one of the allowed documents - you have to use a JPEG which is very frustrating.