Avis clients sur Netchex

Customer Service support is awesome, everyone is very professional and extremely helpful.

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

My support team is amazing! They are always very polite, knowledgeable and prompt in their replies to my questions/issues. The updates they have made recently have really improved the user experience (staff, manager and administrator).

My wish is that the integration with my onboarding system was more robust.

Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.

1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract.
2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out.
3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients.
4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.

Very easy to navigate.
Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll.
We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information.
Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards.
Customer service is A+!!
Reporting is super easy and customizable.

I wish there was more detail in the accruals section.
Reports need to be able to drill down all the way to the position level.

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!

Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible.

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

My favorite part is the payroll process itself is very user friendly and fast compare to previous software.

If I had to give a con is that holiday pay does not populate in time cards for managers to review.

The features of Netchex were very appealing. The timekeeping, employee services, and payroll seemed great.

The implementation has been the most terrible implementation I have ever went through with any company ever. There is 0 communication. There is 0 follow through. They do not make their clients a priority in any way. I would like nothing more than to erase everything we have done with Netchex and start from scratch.

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

The help features are easy to access. The warning reminders about payroll holidays help too! Entering new employee information is very streamlines and easy to follow. Managing employee accounts has gotten easier through the self service modules.

Creating reports in publisher do not always come out the way I would like them to. There are often times 401K reports that I need in a certain format but I can not create that format in Publisher which means I have to export to excel and then manipulate the report to the desired format. This can be time consuming.

It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

The overall system is user Friendly. The customer service and helpdesk team is very responsive, friendly and helpful.

The reporting capability needs to be more flexible. I need more detailed clock in reports, more detailed time off reports, but with specific criteria that does not exist currently.

I like the reports the most and ease of use for our employees second. I would not be able to most of the critical aspects of my job without the reports that are both easy to create and easy to read.

I wish that there were more ability for us to create customized text alerts to employees about various things.

Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

I LOVE the mobile access! The usefulness and ease of this software is impeccable! It is so Detailed and easy-to-use for so many reasons! I know you would Love it if you tried it!

There wasn't a single thing I found that needed fixed or changed after using this software daily! I truly recommend Netchex to ALL!

Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.

The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.

Ease of use; You do not need to be a payroll expert to prepare payroll; Customer support is very responsive;

Cannot think of anything except custom reporting could be a little more user friendly for people without heavy IT experience

I like that the software is super easy to use and learn not only from and administrative side but also from and employee standpoint.

Really do not have any complaints. Netchex is a good software.

availability, ease of use, customer service provided

can't individualize based on the type of needs for specifics, Distribution company needs.

The website is very easy to use both for administration and employee. The implementation staff were constantly in contact meeting at least weekly and calling in between to make sure all my questions were answered.
The software is very intuitive and easy to figure out just by doing, but there are also tutorials and the support staff are more than willing to either send a pdf or get on the phone and talk me through anything.

It does log you out after a period of time which I expect but some employees seem to get frustrated with that.

Out of the 3 payroll applications I have used in the last 7 years, this one by far is the most user friendly and has the absolutely best customer service.

My only wish or concern is that the payroll itself does not currently automatically transfer to our DMS but that will be changed very soon!!!