
Lucky Orange
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148 avis
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Progressif
Publié le 15/05/2022
Avantages
exactitude dans les données transmise par le site
Inconvénients
le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter
Réponse de Lucky Orange
Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to support@luckyorange.com to get that conversation started. Again, thank you for your review!
Cheers - Bradley from Lucky Orange

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Web Analytics Tool
Publié le 07/09/2022
Avantages
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Inconvénients
They recently launched a new version which I didn't like and I am still using the old one.
Réponse de Lucky Orange Traduire en Français
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Awesome for heatmaps, scroll and click data
Publié le 16/03/2020
We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.
Avantages
The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.
Inconvénients
Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.
Alternatives envisagées
HotjarPourquoi choisir Lucky Orange
We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.Logiciel antérieur
Crazy EggPourquoi passer à Lucky Orange
Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.Réponse de Lucky Orange Traduire en Français
Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.
Cheers - Justin from Lucky Orange
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Best budget heatmapping tool
Publié le 14/01/2021
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
Avantages
It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.
Inconvénients
Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.
Réponse de Lucky Orange Traduire en Français
Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!
Cheers - Justin from Lucky Orange
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy to use, real time analytics
Publié le 06/12/2022
Lucky Orange has given our business the ability to track our customers real time experience on our site. It is often that through using Lucky Orange we find things about our site that we would have not been able to find. We really enjoy sitting back and going on a journey with our customers and then being able to iron out any barriers that may occur. It is super rewarding watching a customer get to the checkout.
Avantages
The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.
Inconvénients
There could be some prompts to easily get into certain milestones as opposed to having to navigate
Réponse de Lucky Orange Traduire en Français
Thank you for the five-star review and feedback! We agree, there is nothing quite like watching a visitor convert on your site. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Complexities in Customization + Simplicity in Presentation = Perfection
Publié le 16/08/2022
You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.
Avantages
This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!
Inconvénients
The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.
Réponse de Lucky Orange Traduire en Français
Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Look no further
Publié le 20/07/2022
Overall the experience has been great
Avantages
I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.
Inconvénients
For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.
Alternatives envisagées
HotjarLogiciel antérieur
Crazy EggRéponse de Lucky Orange Traduire en Français
Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking!
Cheers - Bradley from Lucky Orange

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Lucky Orange - what we didn't know we were missing
Publié le 22/03/2019
We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you
Avantages
To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.
Inconvénients
I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great secret weapon to have
Publié le 20/12/2022
Avantages
I like how I am alerted when someone visits my website including their location and how I can chat with them real time.
Inconvénients
Currently I have nothing that I do not like.
Réponse de Lucky Orange Traduire en Français
Thank you for the five-star review! Thrilled to hear that Lucky Orange has become a "secret weapon" for your online business. Please don't hesitate to reach out if there's anything else we can help you with! Happy tracking!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Lucky Orange
Publié le 13/06/2022
Lucky Orange is a simple and affordable software that can really assist you.
Avantages
Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.
Inconvénients
I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now.
Réponse de Lucky Orange Traduire en Français
Thank you for taking the time to leave a review! Diving into visitor behavior to identify ways to improve your Website is invaluable to growing your business. We appreciate your review. Let us know if you have any questions!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great Product for understanding user behavior
Publié le 14/07/2022
Great.
Avantages
Being able to watch in real-time as well as review all clients that come to our website to understand the content they are reading and how they navigate the website.
Inconvénients
It is a little light on features but we don't need anything too crazy.
Réponse de Lucky Orange Traduire en Français
Thank you for your five-star review! Understanding visitor behavior can make all the difference in improving sales. We're always here if you need anything from our team. Happy tracking!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Best heat mapping for the money
Publié le 19/09/2020
Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.
Avantages
The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.
Inconvénients
The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.
Alternatives envisagées
HotjarPourquoi choisir Lucky Orange
Much cheaper and better heat mapping.Logiciel antérieur
VWO TestingPourquoi passer à Lucky Orange
Cheaper and better.Réponse de Lucky Orange Traduire en Français
We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team!
Cheers - Justin from Lucky Orange
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I love Lucky Orange!
Publié le 04/05/2022
Love it!
Avantages
I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.
Inconvénients
I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.
Réponse de Lucky Orange Traduire en Français
And we love helping our customers learn more about visitor experience to grow their websites and businesses! Thank you for your review, Curran! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We appreciate your feedback and have shared it with the team. Thanks again for your review, and don't hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Lucky Orange is an important tool in my tool kit
Publié le 11/06/2022
My overall experience with Lucky Orange has been nothing but good and I highy recommend it.
Avantages
I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price
Inconvénients
There is nothing I dislike about Lucky Orange.
Réponse de Lucky Orange Traduire en Français
We love when our customers walk away saying, "Lucky Orange is an important tool in my tool kit!" Hearing from our customers on how they have been to use Lucky Orange to optimize their website is extremely beneficial and motivating to our team. We too love custom notifications!. We wish you continued success and don't hesitate to reach out should we be able to help you in any way!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Value
Publié le 19/07/2022
It has been an affordable solution for our small business.
Avantages
I love being able to chat with site visitors, answer their questions and suggest resources for them.
Inconvénients
It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.
Réponse de Lucky Orange Traduire en Français
Thank you for the review and feedback! Utilizing customer feedback tools to help visitors navigate your site can make all the difference in increasing conversion rates. Please reach out to us if there's anything we can help you with!
Cheers - Bradley with Lucky Orange
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good for an overview of customer interactions of your website
Publié le 02/06/2022
While my knowledge is basic for this software, I do find it helpful overall. I wish LuckyOrange offered more in-depth tutorials. I think would really help retain more customers instead of getting frustrated.
Avantages
I like the easy of use when looking at landing pages, heat maps and the chat box.
Inconvénients
I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product.
Réponse de Lucky Orange Traduire en Français
Thank you for taking the time to leave us a review, Sarah! We're happy to hear that Lucky Orange has been able to let you optimize your landing pages and connect with your visitors. Per your feedback about tutorials, have you been able to schedule a personal onboarding call? This is a 100% free service we offer all visitors to better understand Lucky Orange and to answer your questions. You can set it up here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have a Help Center with a lot of tutorials and guides on all aspects of Lucky Orange from setup to privacy to features. Check it out at https://help-preview.luckyorange.com/. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange

- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Lucky Orange has transformed our business! Great product - Great customer service!
Publié le 27/07/2018
Avantages
We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless
Inconvénients
I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
New way to see how customers interact with my company's website
Publié le 28/08/2018
Avantages
Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.
Inconvénients
At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very good Lucky Orange
Publié le 13/06/2022
Lucky Orange is very useful and easy to work with. With some speed improvements it will be a great tool for every company.
Avantages
This software combines many useful tools to boost sales and marketing activities.
Inconvénients
Agents and chat sometimes stay offline. And sometimes is slow maybe because we use it from Eastern Europe.
Réponse de Lucky Orange Traduire en Français
We're glad you've been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see Lucky Orange helped you grow your business. We've also passed your feedback to our support team. Thanks for your review and happy tracking!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Cheaper alternative to hotjar that does everything I need
Publié le 29/06/2022
Avantages
Data visualisation is excellent, UI is very easy to navigate, and installation is very easy.
Inconvénients
Would love the ability to export dashboard analytics into a csv or pdf would be nice
Alternatives envisagées
HotjarPourquoi passer à Lucky Orange
It's cheaperRéponse de Lucky Orange Traduire en Français
Thank you for taking the time to leave us a review, Kev! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We love to impress our users with our technology, and are glad to be part of your website's journey.
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A Heatmap That Overdelivers in the Best of Ways
Publié le 19/04/2022
It's been great. We're so glad to be using Lucky Orange. We've learned a lot about what our traffic is really interested in.
Avantages
It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool.
Inconvénients
You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy.
Réponse de Lucky Orange Traduire en Français
These are words we love to hear, Grant! "Easy" is something we pride ourselves on; as our founders have always said, you shouldn't need a PhD in Analytics or a huge budget to be able analyze your traffic and improve your website. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and don't hesitate to reach out should you need any assistance!
Cheers - Bradley from Lucky Orange

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Website Recording and Analyse user behaviour
Publié le 01/06/2019
Avantages
Their video recording tool is the best one as we can easily analyse user behaviour
Inconvénients
Some of the recording this tool not able to record , don't know but if 100 users will come to my website then it shows only 87 recordings
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Feedback
Publié le 28/07/2022
Maybe too early to tell yet as live-chat has not been used yet, but being able to monitor what customers are looking at has been a very handy tool.
Avantages
That I am able to see if customers are having trouble checking out and what that problem might be to help solve it.
Inconvénients
There have been a few instances where real-time monitoring has not been happening and orders have been received.
Réponse de Lucky Orange Traduire en Français
When optimizing your site, getting a front-row seat to your visitor's behavior is invaluable! Thank you so much for leaving us a review; I'll pass along your feedback to our team. Please let us know if there's anything we can help you with! Happy tracking!
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love this software
Publié le 07/05/2022
It's always been easy and reliable, I haven't had any issues with it. It's been an important tool for me.
Avantages
I've been using it for years in various roles I've had. I love how easy it is to see how visitors use our software.
Inconvénients
There isn't anything I dislike about Lucky Orange.
Réponse de Lucky Orange Traduire en Français
Thanks for the review, Jennifer! We've passed it along to our sales and development teams to share the love. Nothing feels better than finding ways that make your customer experience better than ever. Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Always here if you need anything from our team.
Cheers - Bradley from Lucky Orange
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Phase3 - PEST STOP Lucky Orange review
Publié le 01/11/2022
Happy - will like to continue subscription going forward.
Avantages
So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for.
Inconvénients
The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see.
Réponse de Lucky Orange Traduire en Français
We are thrilled to hear that you are happy with our product and overall experience! Thank you for leaving us a five-star review and for sharing your feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange