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210 avis

- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Meilleur CRM
Publié le 15/10/2023
Avantages
De mes expériences, Salesforce Essentials est la meilleure solution CRM que j’ai connu. En plus de sa qualité son usage ne cause pas de problème surtout le système de ticket du service d’assistance.
Inconvénients
J’apprécie énormément ce logiciel mais, le prix n’est pas abordable pour tout le monde. Sa configuration est aussi un peu compliqué.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Idéal PME
Publié le 05/07/2023
Avantages
Fonctionne efficacement pour la gestion CRM, si structure adapté (petite entreprise / PME), il y a une bonne gestion des clients, ventes et autres activités.
Inconvénients
La configuration est complexe et la plateforme en général demande un peu de temps et d'expérience pour s'y adapter.

- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great experience working with salesforce platforms
Publié le 10/03/2023
Basically, all my days at work depens on salesforce, very efficient at the moment, it also helps me...
Basically, all my days at work depens on salesforce, very efficient at the moment, it also helps me out to improve my sales day by day.
Avantages
All I need in one place, quick response from the platform and cloud.
Inconvénients
Trouble shooting at weekends and slow verification process
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Works Great! Increases our Closing Percentage by 20%
Publié le 14/08/2021
So far its been very good. We also use other modules from Salesforce. After demoing about 4...
So far its been very good. We also use other modules from Salesforce. After demoing about 4 packages, we went with Salesforce. Knowing that they are the primary leader in CRM, helped in that decision, as most of our other applications have APIs to intergrate with.
Avantages
The integration with all of our other systems and software.
Inconvénients
The setup is a little tricky when using other software with Salesforce. It really helps to have good support from any other vendors products you want to integrate with Salesforce. Examples being Quickbooks, ShipRush, Verizon Connect, etc. We have many departments and different software in each. So being sure you have API support is critical.
Alternatives envisagées
NetSuitePourquoi passer à Salesforce Starter
The ability to integrate with our current applications and phone system.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Great product, hard to tailor to companies specifically due to the complex algorithms.
Publié le 21/12/2021
I have over 5 years of experience with Salesforce, we used it when I was a production designer for...
I have over 5 years of experience with Salesforce, we used it when I was a production designer for a print and graphics firm. We loved it, but yet we experienced some of these same hardships in this company I am with now, the transition and tailoring to what we do specifically is just not there. It is up to us as employees to make the software work the most productive for us, and that should not be expected from us when we have sales and other projects to handle ourselves.
Avantages
There are endless possibilities on what you can do, and what you can achieve with this product. The AI software is a great tool if you are able to use it.
Inconvénients
Too complex on tailoring the software, I feel like a simple request would take months to get accomplished. I noticed for someone with Salesforce experience myself, our transition from BNTouch to Salesforce was seamless, but many of my co-workers were left in the dark and felt like they had a lack of training provided from your team when we launched this new software.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Salesforce as a Database
Publié le 31/07/2022
As it is a massive and comprehensive product, I don't need such an overwhelming software. Overall,...
As it is a massive and comprehensive product, I don't need such an overwhelming software. Overall, it didn't meet my company's needs, but if a company has tech department, this could be a fantastic product.
Avantages
I like that the product has the ability to be completely customized to one's needs.
Inconvénients
As it can be an expensive and time consuming set-up, it was not necessary for me to have such a customizable software. There was very little customer service and it was overseas. It took too much of my time and the only way to get customer service is to hire a third party vendor to help with all aspects of the software.
- Secteur d'activité : Collecte de fonds
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy to Use
Publié le 09/12/2022
Overall this is a great product. As a grant manager I use this to record all of my interactions...
Overall this is a great product. As a grant manager I use this to record all of my interactions with funders and potential funders and it has been the easiest to use product that I have used over my decade of experience.
Avantages
I like that it works as a CRM even though it was created for a slightly different purpose. As a grant writer I can record every interaction with a funder and I can include the proposal and any other documentation we have received. It is easy to find the entire history with that organization and it really helps me track everything in one place.
Inconvénients
I do wish the task tracking was set up a little differently, or at least customizable if it isnt already and I'm just not aware of it. I use task tracking to record every interaction I have with a funder but it doesn't perfectly fit for that. For instance I want to record that I emailed them and I have to select a "due date" but there isn't a due date for that. I just put today's date but I wish I could customize it so that it just said date. It would also be nice if I could record comments on the same page as I record a task but I have to save the task then reopen it and then I can write the comments detailing it.
Alternatives envisagées
Blackbaud Raiser's Edge NXTPourquoi choisir Salesforce Starter
I made the switch because of being in a new company but also salesforce is MUCH more intuitive to use. Way less convoluted.Logiciel antérieur
Blackbaud Raiser's Edge NXTPourquoi passer à Salesforce Starter
Must easier to use and did all the things we would want it to do. It also integrates with other software programs easily.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Ridiculously Expensive
Publié le 03/02/2022
I stopped using because I could never understand how to fully set up the system. Salesforce...
I stopped using because I could never understand how to fully set up the system. Salesforce referred a 3rd party developer to set up system, they wanted $28,000 to set up system. Kinda shady.
Avantages
Nice interface, lots of features. I never understood the system enough to offer more Pros.
Inconvénients
Only for Mid-Large - Large Business. Salesforce is not for small business, because it is cost prohibitive. Salesforce nickel and dimes for everything, including an unethical override for their CPQ billing. I am stuck in a contract and still paying for Essentials. However, it was much more economical to use another CRM/Subscription Management System and pay Salesforce until my contact is over.

- Secteur d'activité : Services aux consommateurs
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
This is a great tool for organizing your sales funnel.
Publié le 20/03/2018
Avantages
Time management and organization are the top reasons to use this software. Being able to include information on new prospects and clients is very helpful and it's easy to add to do items. The sales funnel process is user friendly and easy for other employees to view.
Inconvénients
It can be hard to create clear expectations between management and employees on what information or processes should be done. With so many options of where to save information it can look like information is missing if you don't look in the right place. Processes should be put in place by each organization to clarify how to use the software.

- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Desk.com makes our job a lot easier and it's CS team is really helpful when needed. Desk.com...
Publié le 12/12/2017
We got to have our email's interaction (with our customers) well organized. We can get through our...
We got to have our email's interaction (with our customers) well organized. We can get through our data to send monthly reports with no problems.
Avantages
It is very user friendly. My team mates and I can navigate through our system with no complications.
Inconvénients
Not getting a pop-up message (notifications) w/o an additional feature is probably what I like least about Desk.com.

- Secteur d'activité : Événementiel
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We love SalesforceIQ! Perfectly integrated and easy for my team to use.
Publié le 10/04/2018
So many. Ease of use, trackable for sales cycle, many more.
So many. Ease of use, trackable for sales cycle, many more.
Avantages
This software is awesome. It takes the stress out of constantly updating your CRM by making it seamless and integrated with our email. It captures a lot automatically, giving my team more time to close deals. We love the customizable pipeline features as well. Great software overall.
Inconvénients
I have hard time thinking of cons for this software. It was so easy for my team to implement. It is expensive I guess, that'd be the only con.

- Secteur d'activité : Recherche
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Sales and Automation Software
Publié le 31/05/2021
Our experience using salesforce has been great. We primarily utilise it for invoicing and report...
Our experience using salesforce has been great. We primarily utilise it for invoicing and report generation of the overall view of the business. We also utilise it for our internal communications.
Avantages
I like the interactive UI that makes access to varying tools and functionalities easy. I also like the mobile experience and the ability to integrate the software with third-party softwares. I also like the reporting tools that enhance prompt communication.
Inconvénients
Salesforce can be very heavy when handling multiple pages which often leads to lags. There are additional issues that occur in customisation and merging of pages.
- Secteur d'activité : Papier et produits forestiers
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
It will help you improve your customer experience
Publié le 23/07/2023
Salesforce Essentials is the best way to provide better service to our customers. I highly...
Salesforce Essentials is the best way to provide better service to our customers. I highly recommend it!
Avantages
I'm so glad that Salesforce Essentials makes it easy to collect customer feedback. This feedback has been invaluable in helping me improve our product quality and customer service.
Inconvénients
The learning curve for inexperienced users may be somewhat challenging.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good app for workflows
Publié le 28/04/2023
We integrate several process within the company into Salesforce, and it makes really easy to track...
We integrate several process within the company into Salesforce, and it makes really easy to track info and complete process requirements for customers.
Avantages
It's simplified screens and the way it delegates step-by-step specific procedures to the users involved in the worfkflow
Inconvénients
Export data might require some experience using this app. If not used to work with SF you might find a little bit frustrated of so many options for reporting/exporting data
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for keeping track of donors!
Publié le 17/02/2023
It is critical for our organization.
It is critical for our organization.
Avantages
We have salesforce for NON profits and we love keeping track of all of our fellowship members
Inconvénients
Sometimes merging customers that were in the software twice mistakenly can be hard.
- Secteur d'activité : Machines
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Salesforce a Powerful CRM Tool
Publié le 10/08/2021
Salesforce allows our whole business to be connected. Salespeople out in the field are able to...
Salesforce allows our whole business to be connected. Salespeople out in the field are able to quickly access customer information, and that can be tied all the way to special design tasks in engineering meant to address a particular customer need.
Avantages
The best part of Salesforce is how you can easily organize and report on various metrics. The whole system was designed to keep track of every transaction.
Inconvénients
My biggest issue with Salesforce is that it is so big. It feels like it can do so much more than we ask it to, and it sometimes seems like overkill for our application.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Sales force is user friendly... Not super cute though !
Publié le 17/06/2021
Overall, its great ! I would be open to try other ticketing systems
Overall, its great ! I would be open to try other ticketing systems
Avantages
The employee facing is great - you wouldn't even know its SalesForce ! However, the adminitration view is old looking and not really cute. A part from that though, its a great ticketing system, i wouldn't say its the best (but i don't know that many more)
Inconvénients
Again, the beauty of the administrative site. I also think that the knowledge articles are very hard to work with and its not really clear when they're published or in draft.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
If my company could only use one software for Sales and Operations Management, this would be...
Publié le 30/05/2022
It's been great so far. Extremely powerful tool that I haven't received much training on and yet it...
It's been great so far. Extremely powerful tool that I haven't received much training on and yet it is easy and intuitive to use.
Avantages
The product is very powerful and intuitive.
Inconvénients
If you're not an admin, is difficult to know the rules behind the dashboard reports and automated emails.
- Secteur d'activité : Animation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
A multi-faceted tool
Publié le 11/02/2023
As I said, it made my work pretty easy, I think it is a great multi-faceted tool
As I said, it made my work pretty easy, I think it is a great multi-faceted tool
Avantages
I used to use this tool when I had an office work, and, it really made my entire work easy as can be
Inconvénients
Maybe the interface needs improvement, it looks very simple
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Do Not Assume Anything
Publié le 05/12/2016
The best advice that I can give to a company considering purchasing Salesforce's Desk.com is to...
The best advice that I can give to a company considering purchasing Salesforce's Desk.com is to document every single expectation and need regarding a CRM tool. Do not assume any functionality exists, regardless of how simple and standard that functionality may seem. There are definitely features and functionalities that the average person might expect any modern system to offer which it does not.
Examples:
List Views - Cannot sort by most fields, cannot add custom fields to list views, and cannot modify the number of records per page
Reporting - Cannot modify fields displayed in a report, cannot edit criteria for metrics, and cannot include custom fields in reports aside from picklists, and cannot export more than 2500 records at a time
Email - Does not include standard modern emailing functions such as underlining, highlighting, modifying font color, or pasting images/tables
Also, while some more complex workflows and automation can be built in Salesforce to update fields which are then passed back to Desk via Desk Connect (native sync between Desk and Salesforce), I strongly recommend against relying on Desk Connect for any business processes. Desk Connect can and has been turned off by Desk.com for all customers without first ensuring this is okay with the customer, interrupting daily business on a large scale. It is also extremely easy to break or surpass its capabilities of Desk Connect to the point that any modification, regardless of size, made to your Salesforce org must be communicated to Desk to ensure that Desk Connect will continue to function as expected.
If you are a small-scale organization/team with very basic case tracking and reporting requirements capable, Desk may very well be the answer for you. But you still better be prepared with extensive documentation of all requirements and expectations for a tool like Desk, no matter how small or obvious they may be.
Avantages
Simple UI
Simple workflow building and management
Inconvénients
Extremely limited in its capabilities
Desk Support reps are not thorough when reading emails
ETA's on fixes/patches pushed back for months
- Secteur d'activité : E-learning
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Best CRM
Publié le 24/05/2022
It is the best tool to have a clear vision of Leads, prospects, contacts and opportunities. It is...
It is the best tool to have a clear vision of Leads, prospects, contacts and opportunities. It is my daily-basis right-hand
Avantages
Salesforce is the most complete CRM, easy to use and very practical.
Inconvénients
Reports are very complete and efficient, however, they could be quite more user-friendly
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Currently left in the Dust
Publié le 08/08/2017
our support center agents were able to respond to emails and log call notes.
our support center agents were able to respond to emails and log call notes.
Avantages
multiple channels can be integrated, including social media posts. there's a live character counter for agents when writing responses.
Inconvénients
SMS had to be integrated with an outside provider. slow, lacking features or any promise of a roadmap, reporting inaccurate. downtime and maintenance (both scheduled and responsive) very frequent - basically daily. since "next gen agent" was released 2+ years ago, this product has never improved. account manager never even bothered to elude to changing anything. as our contract was coming to an end, we asked, "why should we stay with desk?" and the response we got was verbatim, "great question...[30 seconds of silence]". salesforce stopped investing money into this product long ago, and subsequently, even the smallest crm companies these days are lightyears ahead in terms of functionality and reliability.

- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great Experience - just put took off one star for the work that needs to be done
Publié le 19/12/2017
I was able to save time in the company I work for. The software was easy to use and easy to...
I was able to save time in the company I work for. The software was easy to use and easy to implement into daily activities.
Avantages
I loved the fact that they worked on the integrations and being able to make things to the mainstream. I was able to quickly show other workers how to use this product and quickly incorporate it into our business. This is a lot easier than our last software.
Inconvénients
Running the reports is something we would all have a bit of trouble to do, there would be little things here and there that prevented our productivity. There are also some filters or basic features that should be fine-tuned a bit more but nothing too bad.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Not great, unless you're super tight with Salesforce
Publié le 18/04/2016
We'd migrated from Zendesk, which is a system I will never ever have complaints about again after...
We'd migrated from Zendesk, which is a system I will never ever have complaints about again after using Desk.
As for some of the things I couldn't deal with:
#1, and most egregious limitation: Only one agent can be working on a ticket at a time, and there's no way to kick out that other agent. Someone opens a ticket, then goes to lunch? Guess that customer isn't getting a response for the next hour. Just hope it doesn't happen over the weekend, which it totally did! This was a deal-breaker.
#2: Sessions were weird. You could be logged in to one session at a time, so if you went from home to work, you'd have to log in again. Not a huge problem given the browser can remember your password, but that "Remember Me" checkbox on their login page is a placebo at best.
#3: The "rules" system for routing tickets.
Tasks that should have been simple (like routing emails after hours) are left up to these weirdly complicated "Rules," including "Time Rules."
#4: Two agent interfaces. One old, one half-baked. We were sold on the "Next Gen Agent" interface since it looked and felt more like Zendesk, but it was messy. It felt contrived, like the product of deadlines and misapplied research. The Classic interface worked much better, though it was certainly showing its age.
But there were things I really liked:
#1: Chat! The chat system was really nice, everything came in as a ticket and it was very intuitive. The chat system in Desk was definitely better than Zendesk's weird implementation of Zopim.
#2: The ability to forward tickets out to an external address. This is probably because Desk operates a bit more like an inbox.
#3: The support and help articles. This product would have way fewer stars if not for its Support team. They were always patient and helpful, even when my frustration started showing about their product. They come off as the kind of people who enjoy what they do. Additionally, the documentation was generally well-maintained.
Overall, I wouldn't recommend Desk before any other platform I've used (including Zendesk, OTRS, and Tender...except, maybe Tender) unless you're starting totally fresh and also expect to have tight Salesforce integration. The people really make the product, which is good 'cause they have a lot to make up for...

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
"Salesforce Essentials is good tool for buisnesses"
Publié le 30/11/2022
Avantages
It has a capacity to fulfill customize requirements. Good tool for buisnesses that offers best CRM program. Good for connecting potential customers. Can be integrate with onother system and software.
Inconvénients
Some limitations like good for large or mid size buisnesses not for small. Little pricey too.