Rocket.Chat

4,3 (154)
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Outil de communication chat en équipe open source

Note globale

4,3 /5
(154)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,0/5

82%
des utilisateurs recommandent cette application
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154 avis

Paul
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 3.0 /10

Peut mieux faire

Publié le 09/04/2024

Avantages

Rocket est une bonne solution open-source, mais a de nombreux défauts. En dehors de son coût gratuit, on peut y intégrer quelques outils. On peut y gérer différent canaux de discussions ou des groupes, mettre des utilisateurs en favoris, et, bien évidemment !, échanger des messages.

Inconvénients

Il est difficile d'avoir des fils de discussions, cela est assez peu clair. De même, l'application desktop est assez gourmand en mémoire et ne permet de sauvegarder ses identifiants, nous forçant à nous reconnecter à chaque fois. Impossibilité de mettre facilement des gifs, impossible d'envoyer certains types de fichiers... Difficile la comparaison face à Slack par exemple !

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Rocket.Chat

Publié le 02/02/2023

Avantages

J'ai aimé les fonctionnalités de Rocket.Chat. J'ai aimé que l'on puisse s'auto-héberger ou payer pour l'hébergement. Simple à utiliser, il offre de bonnes options pour verrouiller les canaux et il est facile de voir les canaux qui ont été configurés pour un usage public.

Inconvénients

Il ne vous donne pas de description des membres du personnel, comme leur titre de poste ou leur numéro de téléphone. Il change également votre statut en absent, et vous ne pouvez pas le changer sans le redémarrer. Il se bloque toujours quand une mise à jour sort et n'est réparé qu'après la mise à jour.

Jérémy
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 2.0 /10

Rocket si vraiment on n'a pas le choix

Publié le 14/10/2022

Avantages

Beaucoup moins utilisé que Slack, Rocket propose beaucoup moins d'outils et de paramétrages pour personnaliser votre expérience. Il fait ce qui est basique : proposer de chatter avec des équipes, créer des conversations de groupes.
Pour le reste, c'est pas forcément ce qu'il y a de mieux...

Inconvénients

Le logiciel en tant que tel est une catastrophe qui a tendant à consommer une mémoire ram phénoménale (facilement 2Go de RAM) et qui, en plus, est rempli de bugs divers et variés (déconnections intempestives, écrans gris, conversations cryptées impossible à décrypter...). Et en plus, le logiciel est incapable de se souvenir de vous, il faut se reconnecter systématiquement...

Mian Sylvain
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Très bon Logiciel de chat

Publié le 20/11/2022

Avantages

La communication de ce logiciel est fiable et sécurisé

Inconvénients

Pas de point faible constaté en ce moment

Jesse
Jesse
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

As close as you can get to Slack without being Slack

Publié le 02/11/2018

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaborati...

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Avantages

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Inconvénients

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Réponse de Rocket.Chat

Hello Jesse,
we're happy to read that you've been having such a positive experience with Rocket.Chat.

Whatever problems you face, you can always take it to our community on Github or to our support team on support@rocket.chat :)

Thank you and keep rock(et)ing!
Rocket.Chat Team

Adam
Adam
Note globale
  • Secteur d'activité : Internet
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own...

Publié le 15/06/2018

I used this product as a secure chat interface to get away from facebook.

I used this product as a secure chat interface to get away from facebook.

Avantages

Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Inconvénients

I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Réponse de Rocket.Chat

Dear Adam,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Good corporate chat software, but it can be better

Publié le 30/01/2020

I've used a lot of corporate chat chats. This is software that needs to be improved. It has few...

I've used a lot of corporate chat chats. This is software that needs to be improved. It has few resources.

Avantages

This software has web version and desktop version. I can create private and public conversation groups. Colleagues mentioned in conversations receive notifications quickly. The icon library is large.

Inconvénients

- It is not possible to search for images and texts within the conversation.
- Most of the time, I can't attach a file.
- There is no library of the images exchanged.
- It is difficult to locate old texts.
- There is no sending of audios.
- No voice and video conversations.

Réponse de Rocket.Chat

Dear Rocketeer,
Thank you for taking the time to provide feedback about Rocket.Chat. We're happy to help you and your team to communicate better :)

However, it is possible to send audios through our platform and we do have an integration for video and voice calls! :) You can read more about video conferences on Rocket.Chat on https://docs.rocket.chat/guides/user-guides/voice-and-video-conferencing.

As to the other suggestions, we'll report them to our Product Team and take them in careful consideration.

Thanks for your helpful feedback, it will help us to continually improve our platform!

Warmest Regards, Rocket.Chat Team

Joram
Joram
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Rocket.Chat the easy way of communicating

Publié le 21/05/2019

a company may use rocket chart as its own patform or channel of communication and collaboration and...

a company may use rocket chart as its own patform or channel of communication and collaboration and it will be useful since its fast and friendly to use and work with

Avantages

rocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux

Inconvénients

sometimes if the app fails you have to use the browser to log in

Réponse de Rocket.Chat

Dear Joram,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Giridhar
Giridhar
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly

Publié le 08/02/2019

I have been using Rocket.Chat web application since 11 months and still going god with it. Best...

I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration

Avantages

Best User Interface
Easy Installation and Easy to use
Chat Bot Support
Third Party Integration
Public/Privates Rooms
Can create ultimate number of groups
Can also Display overall profile information
Web Push/ Push Notifications (Automatic)
Light Speed and fast responsive messenger
Themes available

Inconvénients

Can add more themes and GIF images to it
It'll be good if you share your recent updates on it like about your software updates or about your new versions

Réponse de Rocket.Chat

Dear Giridhar,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Sandeep
Sandeep
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Best chat tool for organisations

Publié le 26/03/2019

I can discuss with my group about the ongoing projects without visiting each and every employee...

I can discuss with my group about the ongoing projects without visiting each and every employee working on same project. Apart from project we can also discuss the problems faced during any phase of the development.

Avantages

We can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working

Inconvénients

We can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.

Réponse de Rocket.Chat

Dear Sandeep,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Michael
Michael
Note globale
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Rock solid business chat application with strong community support

Publié le 24/07/2018

A free chat communication system which I can host by myself for data security reasons.

A free chat communication system which I can host by myself for data security reasons.

Avantages

The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.
You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)

Most of the admin settings can be configured via the web interface.

I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Inconvénients

Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Réponse de Rocket.Chat

Hello Michael,
thank you for your feedback. We loved that you have such a good experience with our community version. If you have other suggestions let us know!

Sincerely,
Rocket.Chat Team

Joe
Joe
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Easy Team Communication

Publié le 14/05/2019

Instead of emailing, you can send a message quickly to a person, group or company wide. Very easy...

Instead of emailing, you can send a message quickly to a person, group or company wide. Very easy to use and a very effective communication tool.

Avantages

The amount of resources this application needs to run in the background is remarkably low. It is free, open source and maximizes your time when sending along a quick message. We use it in the sales team to get a quick answer if we are unsure of the answer. A great and effective tool which makes us appear smart and knowledgeable.

Inconvénients

Updates. The platform while quick to work out bugs does require you to re-start the app after the update.

Réponse de Rocket.Chat

Dear Joe,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

César
César
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Very Bad Experience -

Publié le 28/04/2022

Very bad. Very sorry to leave this company, but we will like to really be able to use.

Very bad. Very sorry to leave this company, but we will like to really be able to use.

Avantages

The idea to have WhatsApp and other platforms in the communication channel.

Inconvénients

Not working. Plan and simple not working at all.

Ramindu
Ramindu
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

On-premise effective work chat server

Publié le 03/01/2020

We used Rocket.Chat as a chat server for an application we were building. We wanted to keep this...

We used Rocket.Chat as a chat server for an application we were building. We wanted to keep this chat off 3rd party services.

Avantages

Rocket.Chat is great in terms of the fact that it allows you to manage your own chat server without having to go through third party services and paid subscription plans. You just download and install the server and you're good to go as long as you install and configure the chat client (or you could even use it through the web client). It also provides an interesting websocket + RESTful web service interface which you could integrate with any application you build. It is free and open source, so if you play your cards right, you have an effective, modern chat server for free.

Inconvénients

It can be a hindrance at times to do more granular configuration on a Rocket.Chat server and it takes a while to figure these things out.

Réponse de Rocket.Chat

Hi Ramindu!

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform.

Thank you very much!

Renae
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Rocket Chat is very User Friendly

Publié le 28/10/2021

I havent seen too many issues with Rocket Chat. All systems have the occassional stall or update...

I havent seen too many issues with Rocket Chat. All systems have the occassional stall or update that needs to be done and when it does go down it isnt for too long. The other features it has outweigh the cons.

Avantages

I like using rocket chat cause its an easy tool for communication. You can type in it with ease, the room you have set up is easy to find. I also like that you can search chats from prior days using the search/filter option. I also like that you can send private messages via the chat itself outside of the rooms. I also like how you can edit a posted chat if needing to update it or delete it entirely.

Inconvénients

I dont like that when someone sends you a private message theres no way to delete the message. You can hide it but i feel there should be a delete option also. I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying. I think that feature should be done away with.

Veronica
Note globale
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Keep contact.

Publié le 09/01/2023

Instant messages, send pictures, images and other files to keep your group working.

Instant messages, send pictures, images and other files to keep your group working.

Avantages

A platform proper for team working. Sober but efficient design with very intuitive features.

Inconvénients

I need more customization of the profile, so anyone can see a perfil more complete and pro-like.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

default collaboration tool, plug and play

Publié le 23/08/2021

good user experience, no complaints.

good user experience, no complaints.

Avantages

Easy to use, good quality, intuitive for users with little technology skills

Inconvénients

Can be expanded to more user cases with utilising more of the features. consequently make it harder for users with less computer skills to catch up with other advanced users.

Alternatives envisagées 

Workplace from Meta, LiveChat et Google Meet

Pourquoi passer à Rocket.Chat

Fresh and trendy look
Warren
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

The Best IM For The Workplace

Publié le 15/12/2021

Rocket.Chat is used to communication with agents. Rocket.Chat is a instant message and as such it...

Rocket.Chat is used to communication with agents. Rocket.Chat is a instant message and as such it helps reduce AHT as agent would no longer need to move from their desk to seek assistance from Team Lead as they can just send a message via Rocket.Chat and get instant reply.

Avantages

Rocket.Chat allows you to create your own Private Channel which you can use to communicate with members of your team. Roket.Chat even have the option to create General channels for each department. With Rocket.Chat you can communicate with any member of your team privately via Text, Voice or Video. It allows you to notify everyone in a group or channel. Rocket.Chat can be access on all devices and there is also a web version so there is no need to install application on PC

Inconvénients

There is nothing about Rocket.Chat that i dislike, its an awesome application

Fabian
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

the rocket that flies high!

Publié le 12/09/2022

since being a permanent user of rocket chat it has allowed me to keep in touch with friends and co...

since being a permanent user of rocket chat it has allowed me to keep in touch with friends and co workers in a very unique way. so far the experiences I've gained are nothing short of the best when I'm engaged in critical conversations at work.

Avantages

communicating with fellow team members in the blink of an eye is just fantastic to me. Rocket chat is very comfortable to use and understand.

Inconvénients

you might over look messages that were just sitting there idle sometimes

Bob
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Remarkably Good!

Publié le 03/10/2019

Rocket Chat allows our widely distributed development and management teams to work almost as if we...

Rocket Chat allows our widely distributed development and management teams to work almost as if we were in the same location. The ability to add third-parties to meetings ad-hoc gives us a completely integrated solution. We are very satisfied!

Avantages

The feature set is very strong. It allows our distributed teams to work much more tightly together. For our developers, the voice and screen-sharing allow widely separated coders to pair-program as if they were in the same room. The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.

Inconvénients

Most complaints center around the various quirks of the Jitsi subsystem, and related usability issues. For example, the only calling choice offered is "Video Chat". All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found. Every time, with every call. It gets tedious. This is a great example of a very small thing gradually becoming a significant usability issue. Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.

Réponse de Rocket.Chat

Hi Bob,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rihards
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Keep up the good work

Publié le 29/05/2019

The main bussines problem is described in section about alternative products. Overall the experience...

The main bussines problem is described in section about alternative products. Overall the experience of using Rocket Chat is good. The administration panel is way to complex (however the features are great). What bothers me currently is:
* macOS automatic app updates regularly don't work and I've to install the app manualy when new version is released.
* when issue arrises I, as a paying customer, find it challenging to contact customer support. I got to your main page, fill out many fields and get responsive in few days.

Avantages

- Wide functionallity, configuration, integration options.
- Mobile apps are with good quality when I'm on the go.

Inconvénients

- Automatic upgrades regularly don't work (described bellow in overall experience).
- Admin panel is a bit complex to configure.

Réponse de Rocket.Chat

Hi Rihards,

Thanks for your feedback!

We have good news for you, as we speak our developer team is working on a new interface for the admin panel.

As for the support issue, we are constantly working on improving our customer support, and your feedback is very important in this process.

We will notify our developers on the MacOS app update issue as well.

Mark
Mark
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Blast off with Rocket.Chat ;)

Publié le 27/11/2018

We got Rocket.Chat because we needed the ability to control and encrypt our own chat data for PCI...

We got Rocket.Chat because we needed the ability to control and encrypt our own chat data for PCI compliance. We had Slack before and loved it, but never paid for it, and needed to be able to secure our own chat data, so we changed to Rocket.Chat.

Avantages

It's a great business chat software and makes it very simple to create channels and set chat preferences.

Inconvénients

It's not very visually appealing compared to chat software like Slack.

Réponse de Rocket.Chat

Dear Mark,

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

Bruno
Bruno
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Rocket.Chat is good, but needs some work

Publié le 19/09/2018

Avantages

Rocket.Chat is an awesome solution for enterprise chat. As a remote employee, its my main tool to connect with my peers. It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data

Inconvénients

The big problem with Rocket.Chat is usability. The mac application has a poor implementation , that resembles old chat applications like MSN Messenger. Its an outdated design that needs innovation ASAP

Réponse de Rocket.Chat

Dear Bruno,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Charles
Note globale
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Great product, user friendly, feature rich, ldap connectivity and doesn't require lots of ram,...

Publié le 27/11/2020

I like it, will need to see how my users experiences are. This was easy to deploy but customizing...

I like it, will need to see how my users experiences are. This was easy to deploy but customizing it was a learning curve but with a little research, figured out how to do it.
Half my org uses MS TEAMS and comparting it to Rocket.Chat has me pretty amazed how feature rich rocket chat really is.
Make sure if you want video chat capability to enable JITSI in the server admin console. One but I found was embedded video chat window doesn't display users webcam but if I detach that, webcam is displayed.

Avantages

Relatively easy to install considering its a snap included in the Ubuntu 20 server bundle.
Free to install, easy to use. Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD.

Inconvénients

Found several bugs in newest version. The software overall is stable but I personally have seen half a dozen bugs while testing this including LDAP integration and listing users names; some of which are included but not displayed in the client.
I wish this had a capability to see all activated users and the presence status of each user in the admin console.

Réponse de Rocket.Chat

Hi Charles,

Thank you very much for your review and feedback.

I have to add that we came a long way in terms of user experience and bug fixing in the last updates we released.

We hope that you and your end users are still enjoying Rocket.Chat.

If you would like more details, please feel free to visit our Docs (docs.rocket.chat) or reach out our Sales Team directly at sales@rocket.chat.

Cheers!

Jose
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

One of the best free chats

Publié le 25/12/2018

It works nicely (desktop and mobile), very intuitive.

It works nicely (desktop and mobile), very intuitive.

Avantages

We use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero!
It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too.

Inconvénients

It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.

Réponse de Rocket.Chat

Dear Jose,

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

About quoting from different channels, if you use the "Permalink" option on the message pop up menu, a link will be copied to your clipboard, if you paste that link in another channel, a message preview will appear (similar to the reply one). This enables you to quote other messages in different channels