Birdeye

4,7 (662)
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Gestion de la réputation en ligne

Note globale

4,7 /5
(662)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,7/5
Support client
4,6/5

94%
des utilisateurs recommandent cette application
Classer par

662 avis

Romain
Romain
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Logicile d'enquête

Publié le 24/10/2023

Avantages

Ce logiciel a une fonctionalité parfaite, facile a utilisé . Tres bon pour les enquête .

Inconvénients

Aucun probleme retrouve a mon niveau . Un peu cher pour les petite entreprise.

Aubierge
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Bon logiciel

Publié le 28/10/2023

Avantages

Très pratique pour le marketing digital par mail

Inconvénients

Je ne lui trouve aucun inconvénient je le recommande

Bill
Bill
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Birdeye has helped No Time for Social grow our business and remain ahead of our competition

Publié le 06/04/2023

We've been with them for several years, and the value you receive is top-notch for this type of...

We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.

Avantages

One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.

Inconvénients

There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.

Alternatives envisagées 

Broadly et Podium

Pourquoi passer à Birdeye

Value and customer service
Matthew
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Support is key and Birdeye gets that.

Publié le 07/04/2023

I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use...

I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard.

Avantages

The only software company that didnt hand me off to another account executive once they onboarded me.

Inconvénients

As much as I love the UI. They could open it up a bit more for customizations

Alternatives envisagées 

Thryv, Yext et Vendasta

Pourquoi choisir Birdeye 

Cost, complete software, support and simplified services.

Logiciel antérieur 

Thryv, Airtable, Reputation, Yext et Vendasta

Pourquoi passer à Birdeye

Cost, the ability to turn on and off features and the amazing support and follow up I got during the sales process
Peter
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Over charged over promised bait and switch, deceit, and non stop billing issues!

Publié le 19/11/2021

I lost money by using BirdEye and they still wont fix the issues!

I lost money by using BirdEye and they still wont fix the issues!

Avantages

The ability to get more reviews on google

Inconvénients

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Alternatives envisagées 

Swell et Podium

Pourquoi choisir Birdeye 

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Pourquoi passer à Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
Michelle
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Birdeye keeps us present on social media.

Publié le 18/05/2023

Birdeye helps drive potential clients to our website and social media.

Birdeye helps drive potential clients to our website and social media.

Avantages

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Inconvénients

Nothing at the present time that is least helpful when utilizing Birdeye.

Alternatives envisagées 

Yext et Podium

Pourquoi passer à Birdeye

ease of using , user-friendly, professionalism and availbility of Birdeye support staff

Réponse de Birdeye

Thanks for the great review!

Samantha
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Birdeye: The Obvious Choice

Publié le 04/02/2022

Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

Avantages

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Inconvénients

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Réponse de Birdeye

Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at support@birdeye.com. So happy the platform has been easy to use and that you find it visually appealing!

Isobella
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Disappointing experience

Publié le 05/08/2024

Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns...

Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

Avantages

The social media scheduling was handy ..

Inconvénients

The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.

Réponse de Birdeye

Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at ciera.saldona@birdeye.com so we can resolve your concerns and help with your cancellation promptly.

Tim
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Greatly increased our online reviews!

Publié le 26/06/2020

We are on our second year using Birdeye and we only had around 30 total reviews online and today we...

We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.

Avantages

I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.

Inconvénients

We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.

Alternatives envisagées 

Podium

Pourquoi passer à Birdeye

I liked the ease of use and the pricing was right for us at the time.

Réponse de Birdeye

600 reviews, that's awesome!! Thank you so much for sharing and keep up the great work!

Ashley
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Service!

Publié le 19/09/2019

So far we are happy with the service BirdEye provides to our office. We have been working with...

So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.

Avantages

What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.

Inconvénients

BirdEye has been a pleasure! So far so good.

Jessika
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Birdeye is fast and efficient!

Publié le 01/12/2022

Avantages

Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.

Inconvénients

I have not experienced any cons yet, as this is a newer software to our company.

Réponse de Birdeye

Thank you so much for being a a Birdeye customer! We are happy to hear about your success story! :)

Aaron
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Reputation Management Platform

Publié le 31/07/2019

I have been working with BirdEye for about 24 months now with multiple clients. I was on the team...

I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.

Avantages

I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[

Inconvénients

Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.

Alternatives envisagées 

Reputation

Pourquoi passer à Birdeye

Integrations and ease of use. Also, they beat the competitor price.
Thad
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good product, but flawed

Publié le 24/08/2022

The support team really wants to do a good job and can make up for the product's shortcomings....

The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

Avantages

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Inconvénients

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

Alternatives envisagées 

Grade.us

Pourquoi choisir Birdeye 

Birdeye's integration with our client's patient management systems was a game changer.

Logiciel antérieur 

Yext et Grade.us

Pourquoi passer à Birdeye

Birdeye's integration with our client's patient management systems was a game changer.

Réponse de Birdeye

Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Birdeye within the Vet World

Publié le 21/06/2023

Overall experience with Birdeye is great. They are very helpful and informative. They help as soon...

Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use.

Avantages

I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.

Inconvénients

Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.

Alternatives envisagées 

Hootsuite

Pourquoi passer à Birdeye

Due to price and trying to have everything in one location.

Réponse de Birdeye

Amazing! Thank you for sharing how much you love utilizing Birdeye Social!

Christopher
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

BirdEye is Perfect At One Thing, Bad Pricing

Publié le 01/10/2019

As stated above, my office selected BirdEye to boost our online reviews and online presence, in...

As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.

Avantages

BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.

Inconvénients

The pricing. The pricing for BirdEye is way too expensive for the features provided.

Alternatives envisagées 

Weave

Pourquoi passer à Birdeye

My dental office dropped BirdEye's services for Weave. We did this because Weave's price was exceptionally lower and offered us so many more features, such as telephone service (with the phones), reviews (just like BirdEye), fax, patient texting, etc. BirdEye only provides one service for a much higher price. If it wasn't for Weave, we'd still have BirdEye.

Réponse de Birdeye

Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.

Helene
Helene
Note globale
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Birdeye makes it easy to keep reviews in one place

Publié le 27/06/2023

Because it is complicated for field service specialists to constantly check checks, Birdeye's...

Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.

Avantages

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Inconvénients

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Réponse de Birdeye

Thank for leaving Birdeye a review.We appreciate your business and support!

Guiga
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Birdeye helped us expand our reviews and services!!

Publié le 27/04/2023

I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are...

I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!!

Avantages

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Inconvénients

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

Alternatives envisagées 

Square Point of Sale

Pourquoi passer à Birdeye

How easy it is to use

Réponse de Birdeye

Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments!

Marah
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for gaining a head start on the competition by better understanding customer requirements

Publié le 10/01/2023

Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as...

Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo.

Avantages

Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to.

Inconvénients

Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately.

Réponse de Birdeye

Thanks for your detailed feedback and sharing your success story with us!

Jr
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

"Best in the Land" for Reviews

Publié le 04/02/2022

The reps are very informative and most importantly the tech support is top notch and easy to reach

The reps are very informative and most importantly the tech support is top notch and easy to reach

Avantages

ease of use and they continue to offer more products

Inconvénients

Nothing---they fix any issues along the way and that is all you can expect.

Alternatives envisagées 

Podium

Pourquoi choisir Birdeye 

Better performance all around--best move we could have made! Highly recommend to others.

Pourquoi passer à Birdeye

BirdEye is more of a partner

Réponse de Birdeye

Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner!

Alex
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Birdeye: A one stop shop

Publié le 03/02/2022

Birdeye has been great and has brought value to my clients and my company. They continue to evolve...

Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world.

Avantages

I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request.

Inconvénients

Looking forward to more reporting features. These should be fully customizable, schedulable and savable.

Alternatives envisagées 

Broadly et Podium

Réponse de Birdeye

Hi Alex! You have the right idea! We love that Birdeye is customizable and always evolving and catering to our customer needs! Thank you for your feedback!

Lisa
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Multifaceted Solution for Digital Customer Engagement

Publié le 04/08/2023

Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online...

Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.

Avantages

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Inconvénients

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Hattie
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great For Agencies

Publié le 18/01/2024

I think its been a good platform to save time and I feel confident that I can train almost anyone...

I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.

Avantages

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Inconvénients

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Jennifer
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy Review Capturing!

Publié le 23/07/2020

Exceptional service. The product functionality is ever expanding.

Exceptional service. The product functionality is ever expanding.

Avantages

The BirdEye tool makes it so easy for the reviewer to quickly and easily write 5-star reviews!

Inconvénients

No con. But I would love a social media post scheduling tool through The BirdEye Platform

Réponse de Birdeye

Awesome, thank you for sharing your feedback! We love hearing how seamless the platform is to ask for reviews. :)

Regina
Regina
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

DON'T MISS OUT!!

Publié le 16/01/2019

In this day and age It's all about the internet and about reading reviews to help make our...

In this day and age It's all about the internet and about reading reviews to help make our decisions on just about everything. As a business, you want to attract as many new people as possible but you want them to know from people that are happy and satisfied with the services you provided them. We are a dental office and that's what we were missing. Birdeye provided us with the best customer experience to achieve that! They set everything up and showed us how easy it is to allow our happy and satisfied patients to want to give us a 5-star review! Now we are getting so many new patients calling and stating they just read all the wonderful 5-star reviews and would like to schedule! Birdeye is the best decision!

Avantages

Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!

Inconvénients

Nothing! The only thing I can say is that I am sorry we didn't get this sooner!

Réponse de Birdeye

Thanks Regina and Dr. Penny! So happy to hear how you and your patients find BirdEye so easy to use. We love to hear your bringing in so many new patients from your great online reputation! Thanks for being a BirdEye customer!

Richard
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Birdeye to the Rescue

Publié le 04/08/2023

Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to...

Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye.

Avantages

Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.

Inconvénients

The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.