
Splashtop Remote Support
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90 avis

- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I used to Recommend TeamViewer, NOW its all about Splashtop!
Publié le 24/11/2020
I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.
Avantages
I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.
Inconvénients
It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An excellent LogMeIn replacement
Publié le 01/05/2021
With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch.
Avantages
Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration
Inconvénients
Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts
Pourquoi choisir Splashtop Remote Support
We've used LogMeIn Free, then LogMeIn Central for many years. However, LogMeIn wrote to us a couple of years ago intending to more than double the price we were paying. So we looked at alternatives, and Splashtop came out on top for functionality and price. After a two week free trial we were satisfied that Splashtop was the way to go.Logiciel antérieur
CentralPourquoi passer à Splashtop Remote Support
Ease of use Lots of useful features Pricing- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
A good piece of software, although it's bare-bones and a bit slow in comparison with others.
Publié le 18/05/2018
Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.
Avantages
Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.
Inconvénients
In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
remote support has never been easier
Publié le 28/04/2022
perfect remote software that integrates well woth naverisk
Avantages
how easy it is to remote on and manage a device. the only limit is internet connection which is standard for all things so everything on this works well
Inconvénients
can only have one person remoted on a device via splashtop at once.
Pourquoi choisir Splashtop Remote Support
changed jobs and my old compnay used an in house remote tool that was unstable and unreliablePourquoi passer à Splashtop Remote Support
splashtop is more stable and relaible and a lot easier to use- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Finally, Remote Access with a Smile
Publié le 01/08/2019
I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.
Avantages
Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.
Inconvénients
The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.
Pourquoi choisir Splashtop Remote Support
LogMeIn while providing a heavyweight piece of software were exorbitantly expensive. Massive price hikes every year. Why did I put up with them for so long? Fear of having a major headache in transitioning all clients to a different product.Logiciel antérieur
RescuePourquoi passer à Splashtop Remote Support
I enquired with many companies, those are just a few that come to mind. The easiest and most useful help was from Splahtop. They gave me a full trial, extended that trial and then helped in the move from LogMeIn to the Splashtop product. All the way through I had regular email communications checking all was going well. Very satisfied customer.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Replaced LogMeIn Central and Integrates with Datto RMM
Publié le 29/07/2019
Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we connect/disconnect
Avantages
What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.
Inconvénients
When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great tool for managing and supporting PCs remotely
Publié le 25/10/2019
We were using a tool which did not provide elevated permissions on computers which meant some troubleshooting or installation of software remotely was very difficult as we couldn't enter administrator credentials.
Avantages
The ease of setup and connecting to a PC for elevated remote support. Features such as chat and file transfer are certainly bonuses.
Inconvénients
Occasionally the antivirus add-on bitdefender has trouble deploying to PCs and that integration could be built out better but overall it's hard to complain at the price.
Alternatives envisagées
CentralPourquoi passer à Splashtop Remote Support
Price. Logmein Central was more than twice the cost- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great remote software
Publié le 30/04/2022
Great experience and I helped us improve support quality.
Avantages
Price, easy installation, good admin console, fast remote response, stable.
Be able to support mobiles
Inconvénients
Chat option is good but need to add chat log automatically to admin console.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Affordable Remote Solution
Publié le 14/04/2022
Avantages
The pricing structure is what I liked it is lower as compared to other tools. It is stable while working remotely for hours. Also, it is very easy to connect!
Inconvénients
It would be really great if multiple users are allowed on a single device. Sometimes facing difficulty while installing update.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Reliable Remote Access
Publié le 28/06/2022
never a need, always works
Avantages
Splashtop allows me to easily access my client's workstation. Its a pretty seamless product. Works reliably.
Inconvénients
The split screen doesn't work to great. If I'm on my laptop and want to use the left side of my screen for one application and the right side for remoting into my client's computer by way of splashtop, the right side is split in half.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent alternative for Logmein Central Users
Publié le 29/07/2019
Lower our yearly cost for remote support - and add remote support for MAC users
Avantages
Easy to use and easy to implement (install new remote clients was easy)
Inconvénients
Not having an easier way to switch focus from remote desktop to my desktop when assisting someone with SOS remote agent.
Alternatives envisagées
TeamViewerPourquoi choisir Splashtop Remote Support
Yearly cost kept on going up up up.Logiciel antérieur
CentralPourquoi passer à Splashtop Remote Support
Best overall experience from start to finish with a new vendor in over 10 years. They were exceptionally helpful during trial period and have not been disappointed since switching to them.- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Remote Support for IT.
Publié le 05/09/2019
I wish I knew about it earlier. They should advertise better especially to IT professionals. LogMeIn was good but they started charging way too much.
Avantages
Splashtop helps me in the ability to remote into my PC's without having the user do anything as it loads a small app on the PC that I can see when its online and remote in at will. It also has the ability to let me into any PC that can get on the internet and provide a number that will allow me to get in giving me even more PC's I can access remotely. The price if very affordable for what this can do, it also has a function to chat and do file transfers so it’s a full remote support software. I can access this on my iPhone to remote into PCs as well giving me the ability to do support anywhere and anytime. They supply updates regularly to keep it running in tip top shape.
Inconvénients
There is not much it can't do. As long as they fix bugs that come up sometimes, and they do, its all good.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Robust Remote Support
Publié le 27/05/2020
Any time I have contacted support with a question they were always fast, friendly, and helpful. I haven't needed to contact them about any major issues because it performs like it is supposed to and has never given me any trouble.
Avantages
Splashtop was incredibly easy to setup, and is very user friendly. It has all of the features we need and offers features we didn't think we would use but they turned out to be a great bonus to have.
Inconvénients
When it comes to Pro/Cons, there are no cons with Splasthtop. There are a few minor features that would be nice to have, like seeing the user activity status on the main screen of the business app, and we have submitted feature requests, hopefully they will be added in an upcoming product update.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Value and Support!
Publié le 01/08/2020
While the Remote Support product is pretty easy to figure out, there were a few questions along the way. The support team was very responsive - I used email and chat options.
Avantages
We reviewed several products for our company and Splashtop handled our primary needs for supporting our workstations remotely. One of the biggest pros was the inclusion of the employee remote access to their PC's - especially during these WFH times! We ended up saving a substantial amount of money due to the consolidation of IT Remote Support tool and the Employee Remote Access into one product.
Inconvénients
I wish there were more alerts and reporting available, as well as more information provided for each workstation.
Pourquoi choisir Splashtop Remote Support
Was looking for an a more robust and cost effective method. This consolidated two products into one.Logiciel antérieur
GoToMyPCPourquoi passer à Splashtop Remote Support
One product built into one and the price was perfect - especially for the size of our organization (75 employees)- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Functionality and better bang for buck against Teamviewer
Publié le 13/05/2020
I'm an MSP providing support to small to medium size businesses, I need a cost effective, reliable mobile support tool for all operating systems and Splashtop does it for me. I moved from Teamviewer as it was expensive and cumbersome and wasn't able to support me with a solution unique to my business.
Avantages
Easy to use, better screen render than teamviewer, easy to install and great admin controls. Also allowed me to distribute and manage remote administrators.
Inconvénients
does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Efficiency
Publié le 28/05/2020
Avantages
The most interesting in this software is how that is efficient and easy to install and make all needed setups.
After, of course the price compare to equivalent platform is unrivaled.
With the deploy app process is very easy to install on all machine with a minimum configuration needed.
The view on all machines reachable is efficient and easy to setup to give access different machines (users, groups...)
Of course, there are several improvements needed but the basic functions are already impressive, efficient, and work how they are supposed to work.
Inconvénients
Currently, no bad points, splashtop works like a charm.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Splashtop Remote Support
Publié le 20/12/2019
Overall great features, great support, great pricing.
Avantages
All pros. I moved our company from LogMeIn Central to Splashtop and couldn't be happier. Super easy to setup, deploy, and maintain. Cost was a driving factor and it fit well into my budgetary guidelines...very affordable in the realm of remote support tools.
Inconvénients
No cons to speak of. It has met our needs and has done so well in the 2 years we've been using Splashtop.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Exactly what I was looking for
Publié le 25/05/2020
I was looking for a reasonably priced remote support solution that also enabled me to have clients use the same software to access their computers as well. Once the COVID hit this software enabled me to access smaller clients that did not have any remote access abilities to continue to provide support.
Avantages
The ability to create specific installation files with specific configurations for specific clients. Also the ability to create users that can only access certain groups of computers. Set up was super easy and support is accessible and knowledgable.
Inconvénients
The printing functionality is a bit cumbersome. But it works.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Makes Remote Support Easy
Publié le 03/12/2019
It's invaluable to my job as a customer support agent. I love using it and it makes things very simple.
Avantages
It's not too clunky, it has a simple interface, and it's at a very affordable price point for small businesses.
Inconvénients
The default option is to not show the remote cursor, which makes it difficult if you are working with a customer and forget to turn it on beforehand.

- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great Value for the money for a remoting solution
Publié le 09/08/2018
I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.
Avantages
It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.
Inconvénients
It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Don’t Waste your money on Logmein, buy this!
Publié le 06/08/2019
Excellent, Reasonable priced for a package, works like I need it, just don’t change your packages and we will happy.
Avantages
Ability to purchase 25 users at a reasonable price so I can access clients without them having to purchase an expensive remote access software.
Inconvénients
No complaints. I don’t know anything to mention here.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy and affordable remote support
Publié le 10/07/2018
Splashtop has been a near perfect solution for our internal support needs. Every workstation in our organization can be accessed to provide support. With multiple locations and remote users it has been one of our best/most valuable support tools.
Avantages
Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.
Inconvénients
Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very Good Product!
Publié le 06/02/2019
This is a very good product and it is very-well priced. I use both this product and TeamViewer. It has almost all the same remote support features, and it connects very smoothly.
Also, the best distinguishing feature is the deployment setup. It makes it very easy to configure one deployment and deploy it on several computers.
The ONLY issue I have a problem with (and this is big to me) is that there is a slight lag whilst already connected. I use the software side-by-side with TeamViewer and the time to send commands, typing, mouse clicks, etc. is significantly longer than with TeamViewer. This is the only thing keeping me from FULLY committing to a premium subscription to Splashtop. I hope that this can be improved, because otherwise this is a very good produce.
Avantages
I liked the multi-monitor support the most and also the deployment methods
Inconvénients
I do not like the lag in the connection when sending typing and mouse clicks to remote computer
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Remote support company using Splashtop for supporting users
Publié le 28/01/2021
Overall, we are happy with splashtop. It is relatively inexpensive and it is very easy for our customers to user
Avantages
The software is very easy for our customers to use. The download file automatically downloads and opens the file onto their computer. From there they just give us a code and we can access their PC
Inconvénients
It would be nice to have more chatting and voice features built into the software. It also only allows one user to access someone desktop at a time. For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer

- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great remote desktop software with incredible features!
Publié le 09/02/2018
Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.
Avantages
At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device
Inconvénients
The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times