Avis clients sur Splashtop Remote Support

I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.

It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

The software is very easy for our customers to use. The download file automatically downloads and opens the file onto their computer. From there they just give us a code and we can access their PC

It would be nice to have more chatting and voice features built into the software. It also only allows one user to access someone desktop at a time. For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer

What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

Easy to use and easy to implement (install new remote clients was easy)

Not having an easier way to switch focus from remote desktop to my desktop when assisting someone with SOS remote agent.

We reviewed several products for our company and Splashtop handled our primary needs for supporting our workstations remotely. One of the biggest pros was the inclusion of the employee remote access to their PC's - especially during these WFH times! We ended up saving a substantial amount of money due to the consolidation of IT Remote Support tool and the Employee Remote Access into one product.

I wish there were more alerts and reporting available, as well as more information provided for each workstation.

All pros. I moved our company from LogMeIn Central to Splashtop and couldn't be happier. Super easy to setup, deploy, and maintain. Cost was a driving factor and it fit well into my budgetary guidelines...very affordable in the realm of remote support tools.

No cons to speak of. It has met our needs and has done so well in the 2 years we've been using Splashtop.

The ease of setup and connecting to a PC for elevated remote support. Features such as chat and file transfer are certainly bonuses.

Occasionally the antivirus add-on bitdefender has trouble deploying to PCs and that integration could be built out better but overall it's hard to complain at the price.

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Splashtop helps me in the ability to remote into my PC's without having the user do anything as it loads a small app on the PC that I can see when its online and remote in at will. It also has the ability to let me into any PC that can get on the internet and provide a number that will allow me to get in giving me even more PC's I can access remotely. The price if very affordable for what this can do, it also has a function to chat and do file transfers so it’s a full remote support software. I can access this on my iPhone to remote into PCs as well giving me the ability to do support anywhere and anytime. They supply updates regularly to keep it running in tip top shape.

There is not much it can't do. As long as they fix bugs that come up sometimes, and they do, its all good.

Splashtop was incredibly easy to setup, and is very user friendly. It has all of the features we need and offers features we didn't think we would use but they turned out to be a great bonus to have.

When it comes to Pro/Cons, there are no cons with Splasthtop. There are a few minor features that would be nice to have, like seeing the user activity status on the main screen of the business app, and we have submitted feature requests, hopefully they will be added in an upcoming product update.

Easy to use, better screen render than teamviewer, easy to install and great admin controls. Also allowed me to distribute and manage remote administrators.

does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.

The most interesting in this software is how that is efficient and easy to install and make all needed setups.
After, of course the price compare to equivalent platform is unrivaled.
With the deploy app process is very easy to install on all machine with a minimum configuration needed.
The view on all machines reachable is efficient and easy to setup to give access different machines (users, groups...)
Of course, there are several improvements needed but the basic functions are already impressive, efficient, and work how they are supposed to work.

Currently, no bad points, splashtop works like a charm.

The ability to create specific installation files with specific configurations for specific clients. Also the ability to create users that can only access certain groups of computers. Set up was super easy and support is accessible and knowledgable.

The printing functionality is a bit cumbersome. But it works.

It's not too clunky, it has a simple interface, and it's at a very affordable price point for small businesses.

The default option is to not show the remote cursor, which makes it difficult if you are working with a customer and forget to turn it on beforehand.

Ability to purchase 25 users at a reasonable price so I can access clients without them having to purchase an expensive remote access software.

No complaints. I don’t know anything to mention here.

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.

I liked the multi-monitor support the most and also the deployment methods

I do not like the lag in the connection when sending typing and mouse clicks to remote computer

I've loved this software as soon as we started using it. It is easy to find servers you want to remotly connect to... You can save the credentials so the program will automatically open that server for you next time. It is fast and it's super easy to use. Organized and tidy.

When you make the toolbar on top dissappear it's hard to know how to get it back to close the remote control window!.

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

This is the most cost effective replacement we have found to logmein. Once Logmein raised prices after being purchased by Cisco we looked for alternatives. Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem. We can even

Software is easy/intuitive to use, the client is great. The web interface is a bit dated, could use a face lift, but we rarely use it. The client interface works well.

Ease of use- Set up is a breeze and getting support from anywhere is easy and inexpensive

It isn’t free, you do have to pay if you want to remotely access computer FROM OUTSIDE OF YOUR WIFI CONNECTION. Meaning only if you’ll want to access your computer from say...work or school. You have to pay for a subscription.

Allows mas deployment throughout our district to securely remote assist our staff. It provides chat tools, screen selection for multiple screens, file transfer, and many more features.

The pricing model isn't ideal for a large environment like out, so we have had to restrict access to only a few technical staff members.

The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.