Avis clients sur Splashtop Remote Support

Avantages

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Inconvénients

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Avantages

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Inconvénients

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Avantages

I've loved this software as soon as we started using it. It is easy to find servers you want to remotly connect to... You can save the credentials so the program will automatically open that server for you next time. It is fast and it's super easy to use. Organized and tidy.

Inconvénients

When you make the toolbar on top dissappear it's hard to know how to get it back to close the remote control window!.

Avantages

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Inconvénients

In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

Avantages

We reviewed several products for our company and Splashtop handled our primary needs for supporting our workstations remotely. One of the biggest pros was the inclusion of the employee remote access to their PC's - especially during these WFH times! We ended up saving a substantial amount of money due to the consolidation of IT Remote Support tool and the Employee Remote Access into one product.

Inconvénients

I wish there were more alerts and reporting available, as well as more information provided for each workstation.

Avantages

What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

Inconvénients

When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

Avantages

All pros. I moved our company from LogMeIn Central to Splashtop and couldn't be happier. Super easy to setup, deploy, and maintain. Cost was a driving factor and it fit well into my budgetary guidelines...very affordable in the realm of remote support tools.

Inconvénients

No cons to speak of. It has met our needs and has done so well in the 2 years we've been using Splashtop.

Avantages

The ability to create specific installation files with specific configurations for specific clients. Also the ability to create users that can only access certain groups of computers. Set up was super easy and support is accessible and knowledgable.

Inconvénients

The printing functionality is a bit cumbersome. But it works.

Avantages

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Inconvénients

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Avantages

Similar to other remote software out there. At the time it was good value and worked OK for the price

Inconvénients

slow. It was very slow to render. File transfer was not easy enough and was unable to change date format which was annoying more than anything else.

Avantages

Easy to use and easy to implement (install new remote clients was easy)

Inconvénients

Not having an easier way to switch focus from remote desktop to my desktop when assisting someone with SOS remote agent.

Avantages

Splashtop helps me in the ability to remote into my PC's without having the user do anything as it loads a small app on the PC that I can see when its online and remote in at will. It also has the ability to let me into any PC that can get on the internet and provide a number that will allow me to get in giving me even more PC's I can access remotely. The price if very affordable for what this can do, it also has a function to chat and do file transfers so it’s a full remote support software. I can access this on my iPhone to remote into PCs as well giving me the ability to do support anywhere and anytime. They supply updates regularly to keep it running in tip top shape.

Inconvénients

There is not much it can't do. As long as they fix bugs that come up sometimes, and they do, its all good.

Avantages

Splashtop was incredibly easy to setup, and is very user friendly. It has all of the features we need and offers features we didn't think we would use but they turned out to be a great bonus to have.

Inconvénients

When it comes to Pro/Cons, there are no cons with Splasthtop. There are a few minor features that would be nice to have, like seeing the user activity status on the main screen of the business app, and we have submitted feature requests, hopefully they will be added in an upcoming product update.

Avantages

Easy to use, better screen render than teamviewer, easy to install and great admin controls. Also allowed me to distribute and manage remote administrators.

Inconvénients

does not work on Linux well. Sometimes it does not work and no reason for connection issues. but quick reboot of streamer and the problem is sorted.

Avantages

The most interesting in this software is how that is efficient and easy to install and make all needed setups.
After, of course the price compare to equivalent platform is unrivaled.
With the deploy app process is very easy to install on all machine with a minimum configuration needed.
The view on all machines reachable is efficient and easy to setup to give access different machines (users, groups...)
Of course, there are several improvements needed but the basic functions are already impressive, efficient, and work how they are supposed to work.

Inconvénients

Currently, no bad points, splashtop works like a charm.

Avantages

It's not too clunky, it has a simple interface, and it's at a very affordable price point for small businesses.

Inconvénients

The default option is to not show the remote cursor, which makes it difficult if you are working with a customer and forget to turn it on beforehand.

Avantages

Ability to purchase 25 users at a reasonable price so I can access clients without them having to purchase an expensive remote access software.

Inconvénients

No complaints. I don’t know anything to mention here.

Avantages

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.

Inconvénients

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.

Avantages

I liked the multi-monitor support the most and also the deployment methods

Inconvénients

I do not like the lag in the connection when sending typing and mouse clicks to remote computer

Avantages

This is the most cost effective replacement we have found to logmein. Once Logmein raised prices after being purchased by Cisco we looked for alternatives. Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem. We can even

Inconvénients

Software is easy/intuitive to use, the client is great. The web interface is a bit dated, could use a face lift, but we rarely use it. The client interface works well.

Avantages

Ease of use- Set up is a breeze and getting support from anywhere is easy and inexpensive

Inconvénients

It isn’t free, you do have to pay if you want to remotely access computer FROM OUTSIDE OF YOUR WIFI CONNECTION. Meaning only if you’ll want to access your computer from say...work or school. You have to pay for a subscription.

Avantages

Allows mas deployment throughout our district to securely remote assist our staff. It provides chat tools, screen selection for multiple screens, file transfer, and many more features.

Inconvénients

The pricing model isn't ideal for a large environment like out, so we have had to restrict access to only a few technical staff members.

Avantages

The ability to access teams remotely access own computers and shared computers with any device. MSP, IT professionals, service providers, and helpdesks can remotely support their clients, computers and provide them with remote access. I like that about the applications

Inconvénients

Continue to develop and improve on the application. Its is a challenge to access a computer that you've previously installed on from any computer that has an internet connection through their browser. There is nothing to install on the computer you are accessing from.

Avantages

Splashtop Remote Support made it quick and easy for us to offer a Remote Control work-from-home option to our business clients when COVID-19 hit. It supports quite a few types of devices, has a very easy-to-use client interface and makes it simple for us to manage the users.

Inconvénients

The initial creation of new groups, then users, then deployment packages is a bit clunky. It could easily be streamlined with a step-by-step method of onboarding a new client, inviting users and deploying the product.

Avantages

I have used this software several times for remote support and was impressed on the various devices that it supports. With a few clicks you on a user's computer.

Inconvénients

The software could be improved and I wish they had an area to add scripts to make remote support easier to do.